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Rating 10 - Excellent. 1154 out of 1649 reviews" "
10 - Excellent
1,154
Rating 8 - Good. 327 out of 1649 reviews" "
8 - Good
327
Rating 6 - Okay. 82 out of 1649 reviews" "
6 - Okay
82
Rating 4 - Poor. 49 out of 1649 reviews" "
4 - Poor
49
Rating 2 - Terrible. 37 out of 1649 reviews" "
2 - Terrible
37
9.2/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
katia
Travelled with family, Travelled with family and small children
Kids friendly. Nice and quiet place. There's a market and a pharmacy in front the hotel, very convenient. But the restaurant don't have to many options for kids.
Overly friendly staff in a modern, clean facility. Breakfast in morning was delicious and very close to Disney World. Value was there, almost felt like I cheated them.
Sam
Stayed 1 night in May 2024
Response from Aimee on May 27, 2024
Dear Sam,Thank you so much for your wonderful review. We are so glad to hear that you enjoyed your stay with us and look forward to a visit from you again the next time you are in the area.
I liked everything just was far from the car but that is with most hotels. Everything is else was great considering we only were there long enough to sleep. Would come again.
Alyson
Stayed 1 night in May 2024
Response from Aimee on May 27, 2024
Dear Alyson,Thank you so much for your review. We truly appreciate the feedback and look forward to that visit from you again the next time you are in the area.
From beginning to end we had an excellent stay. Excellent staff. Very clean and modern. Beautiful super large pool. Poolside cocktails and bar and grill food. Excellent breakfast. Great getaway for a few nights or a week. Can’t wait to return. They run a resort the way a resort should be run. No worries for the guests.
Cheers!
Garth
Stayed 1 night in May 2024
Response from EW on May 25, 2024
We are thrilled to hear how much you enjoyed your stay with us and we hope you can make it back soon!
Very comfortable stay. Breakfast was good, full breakfast not just muffins and juice. Close to Disney.
Tanya
Stayed 1 night in May 2024
Response from Aimee on May 24, 2024
Dear Tanya,Thank you so much for your wonderful review. We are very glad to hear that you enjoyed our breakfast during your stay and look forward to seeing you again the next time you visit the area.
Dear Mackendy,Thank you so much for your wonderful review. We truly appreciate the feedback and look forward to hosting you again the next time you are in the area.
It was a great place to stay. Our only complaint was the shower head did not work well, no matter what setting it was on. Would def stay again with them. The complimentary breakfast was great!
melanie
Stayed 1 night in May 2024
Response from KMN on May 21, 2024
We are so happy that you enjoyed your time with us! We thank you for sharing your experience and look forward to your next visit!
The staff were very helpful, it was my granddaughter's birthday and they helped make a small surprise in the pool area, I recommend it.
Anderson
Stayed 4 nights in May 2024
Response from Aimee on May 20, 2024
Dear Anderson,Thank you so much for your wonderful review. We are happy to have helped with your granddaughter's birthday and hope you visit us again on your next trip to the area.
Came for a weekend getaway trip to Disney. Excellent hotel. Will return.
Beatrice
Stayed 2 nights in May 2024
Response from Aimee on May 20, 2024
Dear Beatrice,Thank you for your wonderful review. We are truly pleased that you enjoyed your weekend with us and look forward to hosting you on that next trip!
10/10 Excellent
Sidney
May 19, 2024
Liked: Staff & service
Sidney
Stayed 4 nights in May 2024
Response from EW on May 20, 2024
We are glad you enjoyed your stay, please come back soon!
Property was very clean and in a nice location to easily access the DW parks. Breakfast was great and had a large variety of items. Pools was very nice and clean.
Only reason I did not give 5 Stars is because I was charged for parking even though I did not have a vehicle and was not even asked if I had a vehicle upon checking in. I am waiting on a response from Springhill Suites to get this credited back to my card.
JANA
Stayed 4 nights in May 2024
Response from Aimee on May 20, 2024
Dear Jana,Thank you so much for your review. We are happy that you enjoyed our amenities during your stay with us and do apologize for the issue you experienced regarding the parking charge. I will follow up with the Front Office management team regarding the refund. Thank you again for your feedback. We look forward to hosting you again in the future.
10/10 Excellent
Neil Keith
May 17, 2024
Great location with shopping and restaurants within walking distance
Neil Keith
Stayed 10 nights in May 2024
Response from Aimee on May 20, 2024
Dear Neil,Thank you so much for your wonderful review. We are so glad to hear that you enjoyed our location during your stay and look forward to a visit from you again in the future.
Dear Jimmy,Thank you so much for your wonderful review. We truly appreciate the feedback and look forward to hosting you again the next time you visit the area.
Cannot say enough good things about this hotel! It was a perfect 10! We were expecting just a “basic” place for one night but this was really nice and so clean! Breakfast was great and location is so close to so many things. Definitely noted for when we are planning a longer stay or next time we just need a place for the night.
Favila
Stayed 1 night in May 2024
Response from EW on May 17, 2024
Come back soon! We are excited to here you enjoyed your stay with us!
Location was close to animal kingdom. We were welcomed nicely and check in was extremely easy and fast. Love the feel of the rooms because Its a different layout than most hotels.
Kenny
Stayed 1 night in May 2024
Response from EW on May 17, 2024
We are happy you enjoyed your stay with us Kenny, we hope you make it back in soon!
Very clean and convenient, fine breakfast buffet, relaxing accommodations. Excellent pool and patio and close to stores and other eateries across the street, plus great access to 429, can get to all of the Disney World venues easily within 10-15 minutes. Our new favorite place to stay!
Bruce
Stayed 5 nights in May 2024
Response from KMN on May 14, 2024
We are so happy to hear, your stay with us went well! We thank you for sharing your experience, and look forward toy our next visit!
The hotel was beautiful, especially the pool area. The room was less impressive. The fogged glass bathroom door didn’t feel private and there was no fan in there. Also the location of the tv was in a strange spot. At the end of an exhausting day it would’ve been nice to lay in bed and watch tv to unwind but the tv was facing a half wall. Staff was great and breakfast was great.
Tracy
Stayed 4 nights in Apr 2024
Response from EW on May 7, 2024
Thank you for your feedback. We are glad to hear you enjoyed your stay with us.
10/10 Excellent
Jenny, Panama City
Travelled with family, Travelled with family and small children
Very clean only complaints are the bathroom location and no tub but was still incredibly happy with everything. Will be staying here again
Jenny
Stayed 3 nights in Apr 2024
Response from EW on May 4, 2024
Hi Jenny,We are happy you enjoyed your stay with us and will be coming back again soon. Please give us a call and request a room with a tub, as we will be happy to accommodate if a room with a tub is available.
10/10 Excellent
Maria T
Travelled with family, Travelled with family and small children
We enjoyed our stay. We have family that stays there often.
Richard
Stayed 1 night in Apr 2024
Response from EW on May 4, 2024
We are happy you enjoyed your stay with us, please come back again!
10/10 Excellent
Maurice
May 1, 2024
Maurice
Stayed 5 nights in Apr 2024
Response from KMN on May 21, 2024
We are so happy that you enjoyed your time with us! We thank you taking the time to review us, and look forward to your next visit!
10/10 Excellent
Alejandro Cordero
Apr 30, 2024
Alejandro Cordero
Stayed 5 nights in Apr 2024
Response from KMN on May 21, 2024
We are so happy that you enjoyed your time with us! We thank you for sharing your experience and look forward to your next visit!
8/10 Good
Puilam
Travelled with family and small children
Apr 30, 2024
Liked: Cleanliness, staff & service
Overall quality is good! Friendly staff from cleaning staff to general manager! Everyone said hello and talked to make sure you are happy. Rooms are in good conditions. Located near Disney and has shuttle service too!
Puilam
Stayed 7 nights in Apr 2024
Response from LC on May 1, 2024
Thank you for your feedback! We hope you have you back soon.
Reserved two rooms king bed and after arriving at property, no king bed rooms available. End up with double bed. They should honor your reservation preferences
Leonardo
Stayed 1 night in Apr 2024
Response from EW on May 4, 2024
Hi Leonardo,We do apologize for the inconvenience for the change in room type during your stay. We do hope outside of the inconvenience that you enjoyed the stay.