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Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
2930 Navarre Ave, Oregon, OH

Reviews

7.8

Good

Rating 10 - Excellent. 185 out of 532 reviews" "
Rating 8 - Good. 196 out of 532 reviews" "
Rating 6 - Okay. 78 out of 532 reviews" "
Rating 4 - Poor. 39 out of 532 reviews" "
Rating 2 - Terrible. 34 out of 532 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cinderella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good choice for the money. Staff was very nice.
Stayed 2 nights in May 2024
Response from Comfort Inn East on May 10, 2024
Thank you so much.We hope to have you back again.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is ok for the price, it does need some updates. Room 141 door does not work all the time and has to be reactivated. You have to pull on the door and then push up oh it to get the door unlocked. Fix the door!!
Stayed 2 nights in Apr 2024
Response from Comfort Inn East on May 1, 2024
Thank you for your review.We will get the door fixed.Thank you for staying with us.

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from Comfort Inn East on Apr 30, 2024
Thank you so much for your review and for staying with us.

10/10 Excellent

Macey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price I paid for
Stayed 1 night in Apr 2024
Response from Comfort Inn East on Apr 30, 2024
Thank you kindly for staying with us .

6/10 Okay

Josh

Travelled with group
Disliked: Cleanliness, property conditions & facilities
TVs did not work, 2 rooms we had no volume on either tv. One channel came in on both tvs. Rooms were clean for the most part, but bed sheets were staind. Walls and hallways were dirty. Not the worst place, but not up to the reviews I saw online.
Stayed 1 night in Apr 2024
Response from Comfort Inn East on Apr 30, 2024
Thank you for staying with us. Sorry it was not up to par but we do appreciate you staying with us.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Comfort Inn East on Apr 16, 2024
Sorry you did not enjoy your stay.

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for us
Stayed 1 night in Apr 2024
Response from Comfort Inn East on Apr 15, 2024
Thank you for staying with us. We appreciate your business.

6/10 Okay

katherine

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Comfort Inn East on Apr 10, 2024
We appreciate you staying with us . We hope to have you back again.

6/10 Okay

Jonathan

Disliked: Cleanliness, property conditions & facilities
The fire alarm went off twice in the night. Breakfast was marginal.
Stayed 1 night in Apr 2024
Response from Comfort Inn East on Apr 9, 2024
Thank you for staying with us. I apologize about the fire alarm going off.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the bed was excellent, soft and comfortable
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Apr 1, 2024
Thank you so much for the kind review. We appreciate your business.

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Walking distance to stores, restaurants, and planet fitness is right next door. Great value and clean.
Stayed 6 nights in Mar 2024
Response from Comfort Inn East on Apr 1, 2024
Thank you so much for staying with us and for the kind review.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service
Old property but was a good stay
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 25, 2024
Thank you for your feedback and for staying with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 7, 2024
Thank you so much for staying with us. We hope to see you again soon!

4/10 Poor

Ashley, Columbus

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room where we were originally booked was dirty, shower had mold without shower curtain and toilet was clogged with a plunger on top of it. Staff promptly changed us rooms. Staff member was nice. 2nd room was better but shower wasn’t functioning properly.
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for your feedback and for staying with us. I will look into this .

10/10 Excellent

Cindi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is easy to get to with plenty of close restaurants. Room was very clean. Only issue is the room and hallways smell like cigarettes and weed really bad. The whole hallway is labeled nonsmoking but every room you pass you can smell it. We had to get air freshener and open the window in order to stand it. Otherwise it’s nice and cozy.
Stayed 1 night in Mar 2024
Response from Comfort Inn East on Mar 4, 2024
Thank you for staying with us. I am very sorry about the smoking that should not be going on. We will do our best to make sure this does not happen.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and clean best hotel by far i have stayed in in my time in toledo
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 19, 2024
Thank you so much for the kind review. We really appreciate your business and hope to have you back again soon.

8/10 Good

shnitra

Travelled with family and small children
Great stay
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 14, 2024
Thank you for staying here at the Comfort Inn East. We do appreciate your business .

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee that checked me in did a great job. The hotel was quiet so was able to sleep well
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 12, 2024
We appreciate your kind words.Thank you for staying with us.

10/10 Excellent

ZACARIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 12, 2024
Thank you so much for staying with us. We hope to have you back soon !

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES THEY HAVE LEGIT NASTY ROACHES
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 12, 2024
I am so sorry! Let me assure you that we hire a professional exterminator to control our bug population and have had very few problems with these pests . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and easy check out
Stayed 1 night in Feb 2024
Response from Comfort Inn East on Feb 9, 2024
Thank you for staying with us. We hope to have you back again.

10/10 Excellent

Carmenita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Comfort Inn East on Jan 29, 2024
Thank you so much for the great rating. We would love to have you back.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Comfort Inn East on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Aaron

Great, friendly staff and near a bunch of places to eat. Plus there is a Big Lots next door, so nuff said!
Stayed 1 night in Jan 2024
Response from Comfort Inn East on Jan 15, 2024
Thank you for the great feedback. We can't wait to have you back again.

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2024
Response from Comfort Inn East on Jan 15, 2024
Thank you for staying with us.

6/10 Okay

Jerome

Liked: Cleanliness, property conditions & facilities, room comfort
A ok
It was ok. Lots of restaurants in the area
Stayed 3 nights in Dec 2023
Response from Comfort Inn East on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Inn East on Dec 13, 2023
Thank you for your kind review and for staying with us. We hope to have you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Robert and the staff were very nice and accommodating. The property is a bit older, but it’s a good location.
Stayed 2 nights in Nov 2023
Response from Comfort Inn East on Nov 6, 2023
Thank you for staying with us. We hope to have you back.

10/10 Excellent

angela

Stayed 1 night in Oct 2023
Response from Comfort Inn East on Nov 13, 2023
Thank you for staying with us .

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FRONT DESK AGENT on Oct 3, 2023
THANK YOU FOR THE REVIEW

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 28, 2023
THANK YOU FOR THE REVIEW.

6/10 Okay

Stephanie

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 27, 2023
Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Great price and convenient location for our road trip
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you so much for your kind review. We hope to have you back again soon.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Quick cozy stay
Carla at the front desk was amazing.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 25, 2023
Thank you for staying with us and for your feedback. We hope to have you back again.

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from Comfort Inn East on Oct 9, 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 18, 2023
THANK YOU FOR THE REVIEW

6/10 Okay

Debra

This hotel is billed as "pet friendly," but they should be described as "pet tolerant." They have only four rooms in which an animal is permitted and, when I walked through the lobby with my leashed bichon frise/shiz-tzu mix the front desk clerk asked suspiciously if I had told the clerk that checked us in that we had a dog. (We had.) We had an okay stay--one night to break up a long drive. Nothing charming or surprisingly pleasant about this hotel. Servicable.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 15, 2023
We appreciate your feedback.I'm sorry the stay was not up to your standards. We do apologize and hope you would stay with us again.

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in area convenient for work. Would stay again. Didn't get breakfast-had to leave too early.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 14, 2023
Thank you for staying with us. We hope to have you back again!

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sept review
The staff was very helpful and courteous. However, I would say that the carpets need cleaning or replacing, and the air conditioner filters need changing. It was kind of musty in our room. Other than that, all was good.
Stayed 1 night in Sep 2023
Response from FRONT DESK AGENT on Sep 12, 2023
Thank you for the review. we use this feedback to insure a better stay.Hope to see you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, with one exception.
Nice hotel. My only complaint is that you have to go through heavy doors to reach the elevator. It was tricky getting luggage through this narrow opening.
Stayed 1 night in Sep 2023
Response from Comfort Inn East on Sep 11, 2023
Thank you for your feedback and for staying with us. We are working on getting those doors fixed with fire safety closing magnets .We hope to have you back.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and recently priced
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 28, 2023
Thank you so much for the good review and for staying with us .

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 17, 2023
Thank you for staying with us.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 17, 2023
Thank you kindly ! We would love to have you back soon.

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a great check in!
Unfortunately, when we arrived at 11pm there was no one working at the desk and other customers were there with no way to check in. After contacting the police and corporate, they were able to find someone to check us in. I still got a call at 11:05 about checking out on time. No kidding we overslept! I was already completely exhausted and didn't get into my room until corporate figured it out. No offer of compensation or even a sorry.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 9, 2023
We are very sorry our desk clerk was not readily available. This was a very rare circumstance.I would be happy to talk to you about this .Please call the hotel and ask for Michele.Thank you for your feedback.

6/10 Okay

Lin

Travelled with family
Liked: Staff & service, amenities
The room smells bad. Swimming pool was shut down. Breakfast is limited, no fruit. The price is high, which doesn't match the quality. The information on the booking sites is confusing and misleading.
Stayed 1 night in Aug 2023
Response from Comfort Inn East on Aug 7, 2023
I'm sorry you did not enjoy your stay. Thank you for your feed back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice.
My first choice whenever I go home to Toledo.
Stayed 5 nights in Jul 2023
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
Hello Robert,You got that right! We are the best hotel in our area and that can be reflected through some of the amazingly good reviews we get from the guests who have stayed here in the past and future, we work hard to provide guests with Choice Hotels Standard of Excellence and we are just humbled that you guys take the time out of your day to recognize the hard work of all of our staff here at the Comfort Inn East Oregon. We hope you come back and see us more often, we know we'd love to have you!Kind Regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good choice
Stayed 2 nights in Jul 2023
Response from ROBERT — FRONT DESK AGENT on Jul 31, 2023
HELLO DAVE,Thank you so much for the kind hearted review, it's amazing whenever we get a good review from our guests because we work hard to provide a comfortable place for our guests to enjoy time away from home or after a long day at work. All of our guests reviews are greatly appreciated because the help us improve on the overall quality of our hotel and lets other future guests know this is the right hotel for them. If you ever need another place to stay in the future we'd love to have you!Kind Regards,

10/10 Excellent

Tina

Liked: Amenities
Great breakfast
Stayed 1 night in Jul 2023
Response from Comfort Inn East on Jul 27, 2023
Thank you for staying with us and for the great review.

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great,friendly staff, comfortable beds, And nice and quiet.
Response from Comfort Inn East on Jul 25, 2023
Thank you for your kind review and for staying with us.

8/10 Good

Chad

Stayed 1 night in Jul 2023
Response from Comfort Inn East on Aug 9, 2023
Thank you for staying with us.