Title: CoCo Key Omaha Hotel and Water Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # CoCo Key Omaha Hotel and Water Resort Hotel with free parking, near Baxter Arena ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/10000/200/147/3f8aa05d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Water park](https://images.trvl-media.com/lodging/1000000/10000/200/147/e28dfcd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/10000/200/147/4985646b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/200/147/378582a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/0a1ef84d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies CoCo Key Omaha Hotel and Water Resort, near Ralston Arena and Fun-Plex, offers a vibrant retreat with an outdoor pool. Enjoy free self parking, in-room WiFi, laundry facilities, and assistance from multilingual staff while exploring local attractions. 5.6 ## Popular amenities - Room service - Bar - Pool - Pet-friendly - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=147&PinnedHotelID=147&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/5ac8e09a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Queen Beds ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Microwave Coffee/tea maker - 440 sq ft - Sleeps 4 - 2 Queen Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/6ff35a77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed with Sofa bed, Accessible ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 440 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/0a1ef84d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 440 sq ft - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/6ff35a77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Queen Bed with Sofa bed ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 440 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - Sleeps 3 - 1 King Bed ### Standard Room, 1 King Bed, Accessible ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 440 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/6ff35a77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed with Sofa bed, Accessible ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 440 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/d9844fb8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 King Bed, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 500 sq ft - Sleeps 3 - 1 King Bed ### Deluxe Studio Suite, 1 King Bed, Non Smoking, Hot Tub ### Highlights Private indoor hot tub Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom - 500 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/1000000/10000/200/147/2e3a9550.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, Multiple Beds, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Shower/tub combination Private bathroom Hair dryer - 600 sq ft - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ### Superior Studio Suite, Multiple Beds, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer Private bathroom Microwave - 700 sq ft - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ## You may also like Ad ![Full breakfast on weekdays (USD 12.95 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1520000/1513800/1513706/5d3a7fc1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Omaha West West Omaha - Pool - Pet-friendly - Parking included - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOmaha-Hotels-CoCo-Key-Omaha-Hotel-And-Water-Resort.h147.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOmaha-Hotels-CoCo-Key-Omaha-Hotel-And-Water-Resort.h147.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.22819%2C-96.02344&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=F3WQrq9O8rXIL6oGP_8qPiFtRuk=) 3321 S 72Nd Street, Omaha, NE, 68124 #### What's nearby - Baxter Arena - 14 min walk - 1.2 km - Bergan Mercy - 19 min walk - 1.6 km - Elmwood Park - 4 min drive - 3.5 km - Henry Doorly Zoo and Aquarium - 7 min drive - 10.6 km - CHI Health Center Omaha - 9 min drive - 14.8 km #### Getting around - Omaha Station - 13 min drive - Omaha, NE (MIQ-Millard) - 11 min drive #### Restaurants - ‪Casey's - ‬4 min walk - ‪The Salty Dog - ‬1 min walk - ‪Backlot Taphouse - ‬2 min drive - ‪Farm House Cafe & Bakery - ‬3 min drive - ‪Beacon Hills - ‬2 min drive ## About this property ### CoCo Key Omaha Hotel and Water Resort Hotel near Baxter Arena Located close to Ralston Arena and Fun-Plex, CoCo Key Omaha Hotel and Water Resort provides laundry facilities and a bar. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Express check-out, a 24-hour front desk, and multilingual staff - A ballroom, wedding services, and ATM/banking services Room features All 365 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes. More amenities include: - Refrigerators, microwaves, and irons/ironing boards - TVs with cable channels - Free infant beds, coffee/tea makers, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2270000/2264000/2263967/c9d2c47e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Omaha Downtown - Waterpark by IHG Downtown Omaha - Pool - Hot tub - Free airport shuttle - Pet-friendly 7.6 Good 1,420 reviews CA $96 CA $113 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2263967&PinnedHotelID=2263967&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/11200/11173/b863863f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Midwest Inn Millard - Pool - Hot tub - Breakfast included - Pet-friendly 8.0 Very good 1,077 reviews CA $104 CA $122 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=11173&PinnedHotelID=11173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: WiFi (surcharge); wired internet (surcharge) ### Parking and transportation - Free self parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Food and drink - A bar/lounge ### Restaurants on site - Castaways ### Things to do - Outdoor pool ### Family friendly - In-room crib - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Wedding services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Grab bar in shower - Pool hoist on site - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 6 floors - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Hair dryer - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator - Room service ### More - Air conditioning - Desk - Free local calls - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions The check-in location differs from the property location; go to: \[At the east side of the Building, in the tower entrace.\] Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 25.00 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 150 lbs per pet) Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 50.00 per day We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 25.00 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) Masks are required at the property for guests without COVID-19 vaccination Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property During the winter, this property's water park is closed Monday through Wednesday. ### Property is also known as Ramada Plaza Omaha Ramada Plaza Omaha Hotel Hotel RL Red Lion Omaha RL Red Lion Omaha RL Red Lion Coco Key Resort Hotel Omaha Ramada Plaza by Wyndham Omaha Coco Key Omaha And Water Omaha Ramada Plaza Omaha Hotel Convention Center CoCo Key Omaha Hotel and Water Resort Hotel CoCo Key Omaha Hotel and Water Resort Omaha CoCo Key Omaha Hotel and Water Resort Hotel Omaha ## Frequently asked questions ### Does CoCo Key Omaha Hotel and Water Resort have a pool? > Yes, this property has an outdoor pool. ### Is CoCo Key Omaha Hotel and Water Resort pet-friendly? > Yes, CoCo Key Omaha Hotel and Water Resort allows cats and dogs (limit 2 total) with a maximum weight of up to 150 lbs per pet. There's a fee of USD 25.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking? > Self parking is free at this property. ### What time is check-in at CoCo Key Omaha Hotel and Water Resort? > Check-in start time: 4:00 PM; Check-in end time: anytime. ### What time is check-out at CoCo Key Omaha Hotel and Water Resort? > Check-out is at 11:00 AM. ### Where is CoCo Key Omaha Hotel and Water Resort located? > Located in South Central Omaha, this hotel is 1.1 mi (1.8 km) from Baxter Arena and within 3 mi (5 km) of Ralston Arena and Fun-Plex. University of Nebraska-Omaha and Westroads Mall are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## CoCo Key Omaha Hotel and Water Resort Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 115 8 - Good 173 6 - Okay 159 4 - Poor 157 2 - Terrible 238 ### 6.2/10 Cleanliness ### 6.2/10 Staff & service ### 5.8/10 Amenities ### 5.6/10 Property conditions & facilities ### 3.8/10 Eco-friendliness ### 2/10 Terrible #### Desiree Jul 26, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I’m sickened by this hotel!! Do not book! We showed up to this hotel and it was abandoned and the water park was closed. No one was there. I contacted hotels.com and still haven’t got my money back!! And it’s been weeks since anyone has contacted me either. ##### Desiree Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 20, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We got rerouted to sister ho ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 19, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just a note on the door… We pulled up to an empty parking lot with a sign that read they were closed for renovations. No advanced warning, no email, no phone call. Just a note on the door. Typically renovations are planned so this took me by surprise when there were no issues taking my money and even sending an email about the water park passes being an additional cost and I should reserve them early!! 🙄 ##### Verified traveller Stayed 2 nights in Jul 2021 ### 6/10 Okay #### Verified traveller Jul 16, 2021 Liked: Staff & service Disliked: Property conditions & facilities Hotel was probably pretty nice in 1980. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 15, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel was out of business The hotel was not in business. We will be requesting a refund ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 13, 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Pool was closed & they were shutting down the next day ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 13, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Definitely not a place for kids nor family oriented. Waited an hour to check in, place wasn’t clean, window shoot out. Go to my room and had people inside not to mention being loud. Definitely waiting to get my refund… ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 13, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was dirty it was super hot in the room because the AC didn’t work right and was super dusty. I’ve never been able to get a hold of the front desk for my personal phone or from the N room phone. Just overall trash would never stay here again ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 13, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Advertising a water park, and the water park is closed indefinitely. Very dirty and questionable people hanging out inside and out. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 12, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I only picked this hotel because if the water park. And i get thete, and they are shutting down permanently. So no water park, no breakfast. And to top it off...the power goes out all night. I almost never want to use expedia again ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Sara Jul 12, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities #### Knock this place down! I think this place is on the verge of being demolished. The exterior has been in neglect for months, weeds growing everywhere. The front desk has no signage, and the staff helps when they feel like it. They also don't wear any type of uniform or matching shirts to tell who the staff is. Everything was dirty, stained or needing repair. My shower head sprayed out and up onto the wall/ceiling, causing water damage and or mold. The wall sockets showed damage, and the chair at the desk in the room had holes in it and the pleather had been peeling off for quite some time. All night long, other residents were occupying the hallways, being loud and using foul language, with no reprimand from hotel staff. In the morning, there were numerous ceiling tiles missing in the hallway, and bare wires dangling from an exit sign! ##### Sara Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Fonda Jul 12, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I want a refund Pulled up to building. Dumpsters in parking lot no sign for hotel. Looked closed down. Coco keys was abandoned was told by locals they were tearing it down. Never found door to go in hotel. Pure dump ![Hotel sign](https://a.travel-assets.com/ugc/hotel-reviews/83EEB5D33889C6354E8D68AE6622CB3EC10C02051626104440197.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57F7B618179BE5FC58B8E543993F8049C2AB251A1626104440518.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fonda Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Donovan Jul 12, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay away!! Do not book! Stay away! July 9 2021! This is a set up to get your money it’s not worth $340 for two nights!. We were under the impression the water was open when we reserved the room! We get there to check in and the original check in location was closed. So we followed the signs to the back of the other building to the other check in and there were two young men I’m guessing between 18-20 sitting in street clothes at the check in with no care in the world for customers service!! They were laughing and saying the entire place was going to be demolished and that the water park was closed!! We get to our room and look down and the entire floor is covered with stains (look at the attached pictures) between the bed and wall there was definitely a spot where someone had vomited!!! To top it off there was still a big gulp drink from a gas station still full sitting on the dresser!!! At this point I thought I was in a twilight zone and that there’s no way this is real!! I bring the big gulp down stairs and tell them this is unreal, there’s no way this is really happening! They asked me if I wanted to cancel my room and this is at 9:30pm. I don’t have many options so I asked for another room. The next wasn’t as bad but still gross stains on floor and dirty. We left and stayed at the holiday inn down the street!! ![](https://a.travel-assets.com/ugc/hotel-reviews/5A16587A6130FFED2858820A96707351C647F10F1626090371474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1D8133283A2C71EC72EE56E9AC342D8D019B1E371626090363793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A1614E17D16EF9395E4AA293FE30313D633F79421626090371211.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CFCF3C30520916DD76B7DC59AC655532EF3888B81626090354958.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donovan Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Richard Jul 11, 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Unacceptable hotel stay We were in vacation and purchased our one night stay so that our kids could swim at the water park. The water park was the main picture on the advertisement. Awhile after we made the purchase, we got an email saying that the water park tickets may need to be purchased at the hotel. Then, we got to the hotel, which was very old and run down and dirty, and they said the water park is permanently closed and the hotel was closing the next morning…the day we checked out. We had no electricity the entire stay, it went out 15 minutes after we got there and didn’t come back until the next day as we were leaving. We spent around $250 and were extremely disappointing in this hotel. ##### Richard Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 11, 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities It seemed we had to make different passes for the water resort. The staff send me a reply after I had booked it, saying that the water park was not covered in the charges. They were courteous. However the prices without the water park at $ 180 per night, seemed close to price gouging. The corridors were stinky, and after haivng paid that price, the place did not seem worth it. It should be delisted and the employees should be given like 1 to 2 years salary to fidn a job. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Scott Jul 9, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Didn't stay. They told me on check in that the hotel was closing and that I should rebook somewhere else. ##### Scott Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Jeff Jul 8, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort #### Cheap and unclean Not a great place to stay. The Hotel was dirty. They did not vacuum the room. The carpet had dirt and other debris on it. i had to use a towel to clean my feet before getting into the bed. ##### Jeff Stayed 1 night in Jun 2021 ### 2/10 Terrible #### Robert Jul 8, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Waste of time and money - I highly suggust not to book this unmarked hotel. ##### Robert Stayed 1 night in Jun 2021 ### 2/10 Terrible #### Erin Jul 6, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don’t Stay Here We arrived and found out the waterpark is closed and the hotel is being demolished soon. The hotel looks NOTHING like the pictures. Nothing is being maintained anymore, everything is dirty and trashed. AWFUL. ##### Erin Stayed 3 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 6, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This place is no longer open, there were 3 men at the front part of the hotel, I felt very uncomfortable, when I asked when is the water park open one of the guys said oh it will not be open any more they are tearing the place down. Okay, also asked if they had a pool. The guy said no but the hotel across the street does we can see if they let you guys in. Another red flag was that one guy that checked us in had our keys to our room and went into the room were we were going to say and that seemed very off. We walked out let my husband know what had happened he went back in and the guy that went into the room that we were suppose to stay in was not at the front desk anymore. Had to find a different hotel to stay at midnight with my family. Cancel our reservation and went had to fight with them to give us our money back. ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 5, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The water park was close n they hadn't told me ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Daniel Jul 5, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities #### What a trash heap. The place was renamed something else. The water park is closed. Another hotel in the vicinity allowed us access to their pool. The outside, and inside were flithy. It was really really run down. If I had been able to get a refund I would've. Don't waste your time folks. I've never stayed in a place that looked so run down. It was horrible. ##### Daniel Stayed 1 night in Jun 2021 ### 2/10 Terrible #### Verified traveller Jul 3, 2021 Disliked: Amenities, property conditions & facilities Website stated the hotel had a pool and how we get out tickets to the waterpark. Upon checking we were i formed the waterpark was closed for good. Its not worth $300 without the waterpark. ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Jun 30, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Complete trash and they water park is closed indefinitely. The entire place is going to be demolished in a few weeks! ##### Verified traveller Stayed 2 nights in Jun 2021 ### 2/10 Terrible #### Joe Jun 29, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beware This hotel is not a resort. The building is so dirty and run down. The waterpark isnt open. After we checked in we found out they taking down the whole resort. ##### Joe Stayed 2 nights in Jun 2021 ## Expedia's Latest Trends ### Hotels > [Magnolia Hotel Omaha](https://www.expedia.ca/Omaha-Hotels-Magnolia-Hotel-Omaha.h25289.Hotel-Information) > > [Hotels with Hot Tubs in Ontario](https://www.expedia.ca/Ontario-Hotels-Hotels-With-Hot-Tubs.0-0-d2680-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Hotels in Charlottetown](https://www.expedia.ca/Charlottetown-Hotels.d4136.Travel-Guide-Hotels) > > [Solara Inn and Suites](https://www.expedia.ca/Anaheim-Hotels-Solara-Inn-And-Suites.h9123.Hotel-Information) > > [All Inclusive Resorts and Hotels in Costa Rica](https://www.expedia.ca/Destinations-In-Costa-Rica-All-Inclusive-Hotel.0-0-d42-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Makanda by the Sea](https://www.expedia.ca/Quepos-Hotels-Makanda-By-The-Sea.h2328562.Hotel-Information) > > [Hotels in Rome](https://www.expedia.ca/Rome-Hotels.d179899.Travel-Guide-Hotels) > > [Fairmont Royal York Gold Experience](https://www.expedia.ca/Toronto-Hotels-Fairmont-Royal-York-Gold-Experience.h37220227.Hotel-Information) > > [Hotels in Halifax](https://www.expedia.ca/Stanfield-Intl-Airport-Hotels.0-aYHZ-0.Travel-Guide-Filter-Hotels) > > [Bahia Principe Grand Turquesa - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Bahia-Principe-Grand-Turquesa-All-Inclusive.h8165953.Hotel-Information) > > [All Inclusive Resorts and Hotels in Tulum](https://www.expedia.ca/Tulum-Hotels-All-Inclusive-Hotel.0-0-d182189-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Hinton](https://www.expedia.ca/Hinton-Hotels.d180429.Travel-Guide-Hotels) > > [Whistler's Inn](https://www.expedia.ca/Jasper-Hotels-Whistlers-Inn.h920356.Hotel-Information) > > [Punta Caracol Acqua Lodge](https://www.expedia.ca/Bocas-Del-Toro-Hotels-Punta-Caracol-Acqua-Lodge.h889730.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Pearson-Intl-Airport-Hotels.0-aYYZ-0.Travel-Guide-Filter-Hotels) > > [Marien Puerto Plata - All Inclusive](https://www.expedia.ca/Puerto-Plata-Hotels-Be-Live-Collection-Marien-All-Inclusive.h874140.Hotel-Information) > > [Fairfield Inn & Suites by Marriott West Kelowna](https://www.expedia.ca/West-Kelowna-Hotels-Fairfield-Inn-Suites-By-Marriott-West-Kelowna.h2479570.Hotel-Information) ### Flights > [Flights from Fort Lauderdale (FLL) to Naples (APF)](https://www.expedia.ca/lp/flights/fll/apf/fort-lauderdale-to-naples) > > [Flights from Toronto (YYZ) to Santa María Huatulco (HUX)](https://www.expedia.ca/lp/flights/yyz/hux/toronto-to-huatulco) > > [Flights from Calgary (YYC) to El Paso (ELP)](https://www.expedia.ca/lp/flights/yyc/elp/calgary-to-el-paso) > > [Flights from Edmonton (YEG) to Miami (MIA)](https://www.expedia.ca/lp/flights/yeg/mia/edmonton-to-miami) > > [Flights from Montreal (YUL) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/yul/bcn/montreal-to-barcelona) > > [Flights from Fort Lauderdale (FLL) to Québec City (YQB)](https://www.expedia.ca/lp/flights/fll/yqb/fort-lauderdale-to-quebec) > > [Swoop Goffs (YHZ) to Hamilton (YHM) flights](https://www.expedia.ca/lp/flight-routes/swoop-from-stanfield-intl-to-john-c-munro-hamilton-intl/wo/yhz/yhm) ### Cruise > [Royal Caribbean Independence of the Seas Cruises](https://www.expedia.ca/Royal-Caribbean-International-Independence-Of-The-Seas.cRC-sID.Cruise-Ship-Info) ### Packages > [Mons Lake](https://www.expedia.ca/Mons-Lake-Bellis.d553248621584952180.Vacation-Attraction) ### General > [Visit Old Montreal](https://www.expedia.ca/Montreal-Old-Montreal.dx6058206) > > [Visit Downtown Riyadh](https://www.expedia.ca/Riyadh-Downtown-Riyadh.dx553248633981696819) > > [Visit Hawaiian Beaches](https://www.expedia.ca/Hawaiian-Beaches.dx553248635974901151)