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Reviews of Best Western Plus Saddleback Inn & Conference Center

2.5 out of 5
Best Western Plus Saddleback Inn & Conference Center
4300 Sw 3rd St, Oklahoma City, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from scj on May 3, 2024
Thank you for staying with us.

10/10 Excellent

Roger C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there every time i’m in Oklahoma city…
Stayed 2 nights in Apr 2024
Response from scj on Apr 30, 2024
We are happy you enjoyed your stay. Thank you for staying with us.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Clean room, very comfortable bed.
Stayed 1 night in Apr 2024
Response from scj on Apr 30, 2024
Thank you for taking the time to review your stay. We hope to see you again soon

10/10 Excellent

Charlene

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 6 nights in Apr 2024
Response from scj on Apr 29, 2024
Thank you for staying with and taking the time to review us.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trappers fish camp was a great restaurant.
Stayed 1 night in Apr 2024
Response from SCJ on Apr 28, 2024
We are glad you enjoyed your stay

2/10 Terrible

Thunder

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs and no service
Stayed 1 night in Apr 2024
Response from scj on Apr 26, 2024
I am sorry for your experience. We do stay over service every room everyday except when a do not disturb sign is on the door after 11:00am. Did you report that you did not receive service.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and staff very friendly
Stayed 1 night in Apr 2024
Response from scj on Apr 19, 2024
Thank you for staying with us. We hope to see you again

6/10 Okay

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SCJ on Apr 16, 2024
Thank you for staying with us. What could we have done better

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SCJ on Apr 16, 2024
We are glad you enjoyed your stay.

8/10 Good

Loy

Liked: Amenities
Great breakfast included
Stayed 1 night in Apr 2024
Response from SCJ on Apr 15, 2024
Thank you for staying with us

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and superb Breakfast! Loved the hot tub !
Stayed 1 night in Apr 2024
Response from SCJ on Apr 12, 2024
Thank you very much

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, amenities
Staff was fantastic, but the property was in need of repairs and my room had not been thoroughly cleaned.
Stayed 1 night in Apr 2024
Response from SCJ on Apr 12, 2024
Thank you for staying with us We hope to see you in the future

2/10 Terrible

Cherish

Stayed 1 night in Apr 2024
Response from scj on Apr 29, 2024
Sorry for your experience. I wish I knew what was not up to your standards

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from scj on Apr 26, 2024
Thank you for taking the time to review your stay. Also thank you for staying with us.

4/10 Poor

Mark

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Service at front desk was very rude and unwelcoming. Was there 6 nights ago and had Lynn who was awesome.
Stayed 1 night in Mar 2024
Response from SCJ on Apr 12, 2024
We are sorry for your experience. We do not have a Lynn but thank you for recognizing a team member

10/10 Excellent

Stacey

Stayed 1 night in Mar 2024
Response from scj on Mar 26, 2024
Thank you for staying with us.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access!
Stayed 1 night in Mar 2024
Response from scj on Mar 26, 2024
Happy you enjoyed your stay

4/10 Poor

LaDonna

Disliked: Staff & service, property conditions & facilities
This use to be a really good hotels. Carpet smells tvs don’t work and towels are dingy and hard! Housekeeping does do a good job filling up soap and shampoo containers
Stayed 1 night in Mar 2024
Response from SCJ on Mar 26, 2024
I am sorry that you checked into a room that the TV didn't work. I know we moved you to a new room that had a working TV.

4/10 Poor

Marcella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room stunk of pet pee.
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 23, 2024
I am sorry for your experience. I would like know what room you were is so I can inspect it.

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food was horrible
Stayed 3 nights in Mar 2024
Response from SCJ on Mar 23, 2024
I am sorry for the experience in the restaurant. Please expand on what was your experience and what was wrong.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay in here in okc. Great place to stay
Stayed 1 night in Mar 2024
Response from SCJ on Mar 18, 2024
Thank you for your review and staying with us

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel to stat at. Also enjoyed the breakfast
Stayed 3 nights in Mar 2024
Response from SCJ on Mar 16, 2024
Thank you for staying with us.

2/10 Terrible

Bryant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk lamp sparking electricity , dirty, stairwells unsafe, mystery charges added to account after staying! Will never stay again and will recommend to everyone not to stay here! As a veteran I feel robbed and disrespected!
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 11, 2024
I am sorry for your experience. What were the charges added?

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and restaurant area
Stayed 1 night in Mar 2024
Response from SCJ on Mar 11, 2024
Thank you for taking time to review the hotel

10/10 Excellent

Austin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was really nice
Stayed 2 nights in Mar 2024
Response from SCJ on Mar 9, 2024
Thank you for taking time to send in a review

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lady bartender/waitress at the grill could really hustle. Had a lot to do and a lot of ground to cover. We’ll done!
Stayed 1 night in Mar 2024
Response from SCJ on Mar 9, 2024
Thank you for your review. I will pass along your comments to our F&B team

6/10 Okay

Jon, Gibson City

Thought check- in took to long. Due to having filled out same info before.
Stayed 1 night in Feb 2024
Response from SCJ on Mar 2, 2024
Thank you for your email. Could you tell use more

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SCJ on Feb 23, 2024
Thank you for taking the time to review your stay

4/10 Poor

Renee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff at the bar was absolutely horrible. I was with a party of 3 & there was one other gentleman sitting at the bar. Itntook almost 45 min to get a round of drinks - & 2 were just bottles of beer! The waitress went to the restroom (& took her purse) & was in there for 20 minutes. Then she said she hadn't had a break & went outside for another 15 min - also taking her purse. I think there was a little something else going on. The cook just happened to come out of the kitchen & was nice enough to serve us. The front desk staff was not helpful at all. They were just sitting on the stools behind the counter not doing one thing. I reserved a room with a king size bed - got one with 2 double beds. The room was ok. Will not be staying here again.
Stayed 2 nights in Feb 2024
Response from SCJ on Feb 19, 2024
I would like to apologize for the lack of service you received. It was below our standards.I would like to know what date you were at the bar.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Location is well lit.
Stayed 1 night in Feb 2024
Response from SCJ on Feb 19, 2024
Thank you for staying with us and the review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
What a great find!! We were here one night. The rooms were quiet and the bed was perfect. All of the staff were friendly and helpful, and went above and beyond to make our stay comfortable Thank you.
Stayed 1 night in Feb 2024
Response from SCJ on Feb 19, 2024
We are happy you enjoyed your stay. Thank you for your review

8/10 Good

Grant

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from SCJ on Feb 19, 2024
Thank you for your review

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, close to the highway and airport
Stayed 3 nights in Feb 2024
Response from Sheldon on Feb 11, 2024
Thank you for taking the time to review the hotel

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice room. Liked coffeepot, Keurig style.
Stayed 1 night in Feb 2024
Response from Sheldon on Feb 10, 2024
Thank you for the review.

8/10 Good

Eliomari

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub and sauna
Stayed 1 night in Feb 2024
Response from Sheldon on Feb 10, 2024
Thank you for staying with us

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty, the receptionist was super friendly, even though there were a lot of people waiting to check in and the phone was ringing, she was by herself, se had a smile on her face. The room was big and clean.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for staying with us. I will pass along your comments to Ty

10/10 Excellent

hoopes

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a friendly place with employees who were willing to answer any questions and direct you accordingly.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for your nice comments and staying with us.

6/10 Okay

brad

Disliked: Staff & service, property conditions & facilities
A lot of traffic riding around the hotel
Stayed 1 night in Jan 2024
Response from SCJ on Feb 12, 2024
Thank you for your note. We are located off a main road with businesses around us

8/10 Good

Verified traveller

Liked: Room comfort
Loved the hot tub and sauna! The room was comfortable, it could use a little updating. Overall a really good stay!
Stayed 2 nights in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for staying with us. We continue to update the hotel.

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travel a lot and this was a really nice hotel, old school but very clean and comfy. It has a full service restaurant as well.
Stayed 2 nights in Jan 2024
Response from Sheldon on Feb 11, 2024
Thank you for staying with us

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem, well maintained, western unique theme
Amazing amenities, old hidden gem but well maintained. Professional and fun staff made it easy to check in and addressed all of our needs, the GM Amber is very professional and nice and accommodating and went above and beyond to help my family, pool is heated and super awesome. Food is super good and lots to do here! Highly recommend.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 11, 2024
Thank you for mentioning the associates in your review

10/10 Excellent

Jessica

Liked: Amenities
Staff was extremely helpful and kind. We’ve stayed here several times for wrestling tournaments and will continue to do so.
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 11, 2024
Thank you for staying with us.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
Very nice place! Front desk staff was exceptionally friendly and helpful. Very nice, comfortable bed, and clean room. Love the decor throughout the establishment. We were up and out early, so we sadly couldn't partake in the breakfast. We did eat dinner at the restaurant and had great food and service. Overall, I would recommend staying here. Thanks!
Stayed 1 night in Jan 2024
Response from Sheldon on Feb 11, 2024
We are happy we were able to make your stay a good one.

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Sheldon on Feb 10, 2024
Thank you for your review.

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SCJ on Mar 2, 2024
Thank you for your review. Could you tell us more

8/10 Good

Rita

Business traveller
Staff was very polite and helpful. Breakfast was wonderful!!
Stayed 1 night in Jan 2024
Response from SCJ on Feb 23, 2024
I are glad you enjoyed your stay

10/10 Excellent

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay!
Always welcoming, great people on the desk, rooms are always very clean and comfortable. My only regret is they have put the a coffee pod machine in and I am allergic to coffee and can only drink tea. They used to leave tea bags but guess they have eliminated tea altogether.
Stayed 1 night in Jan 2024
Response from SCJ on Feb 23, 2024
Thank you

4/10 Poor

Whitney

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The water was freezing cold for showers, items were left in our room from previous people staying there (food and drinks in the fridge).
Stayed 1 night in Dec 2023
Response from Sheldon on Feb 10, 2024
I am sorry for our short comings when you stayed with us. I have passed along your comments to out Housekeeping team.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

sarah-jane

Travelled with family
Excellent front desk staff…Alexis is very pleasant
Stayed 1 night in Dec 2023