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Overview of Sheraton OKINAWA SUNMARINA RESORT

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Featured Image
Private beach, white sand, beach cabanas, beach umbrellas
Private beach, white sand, beach cabanas, beach umbrellas
Private beach, white sand, beach cabanas, beach umbrellas
Indoor pool, seasonal outdoor pool, free cabanas, pool umbrellas

Sheraton OKINAWA SUNMARINA RESORT

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationTiger Beach3 min walk
    Popular LocationMoon Beach17 min walk
    Popular LocationPGM Golf Resort Okinawa19 min walk
    AirportNaha (OKA)52 min drive

Choose dates to view prices

  • Premium Ocean Twin 4 Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 7
    • 2 Large Twin Beds, 1 Large Twin Murphy Bed and 1 Twin Sofa Bed
    More detailsPremium Ocean Twin 4 Beds, Exclusive Benefits (South Tower)
  • Ocean Suite Top Floor 1 King Bed, Exclusive Benefits (Main Tower)

    Room amenities

    • 883 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsOcean Suite Top Floor 1 King Bed, Exclusive Benefits (Main Tower)
  • Partial Twin with Balcony No view 2 Beds (Main Tower)

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsPartial Twin with Balcony No view 2 Beds (Main Tower)
  • High Floor Deluxe (6-8F) Ocean View 3 Beds (Main Tower)

    4.4/5 guest room rating

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Twin Trundle Bed
    More detailsHigh Floor Deluxe (6-8F) Ocean View 3 Beds (Main Tower)
  • Ocean Maisonette Top Floor 1 King & 2 Futons (Main Tower)

    Room amenities

    • 560 sq ft
    • Ocean view
    • Sleeps 7
    • 1 King Bed and 2 Twin Futons
    More detailsOcean Maisonette Top Floor 1 King & 2 Futons (Main Tower)
  • Partial Double with Balcony No view 1 Double & 1Bed (Main Tower)

    Room amenities

    • 301 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Twin Sofa Bed
    More detailsPartial Double with Balcony No view 1 Double & 1Bed (Main Tower)
  • Premium Ocean King 1 King bed, Exclusive Benefits (South Tower)

    4.7/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Ocean King 1 King bed, Exclusive Benefits (South Tower)
  • Ocean Maisonette Top Floor 1 King Bed (Main Tower)

    Room amenities

    • 559 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsOcean Maisonette Top Floor 1 King Bed (Main Tower)
  • Ocean Maisonette Top Floor 1 King & 3 Futons (Main Tower)

    Room amenities

    • 559 sq ft
    • Ocean view
    • Sleeps 8
    • 1 King Bed and 3 Twin Futons
    More detailsOcean Maisonette Top Floor 1 King & 3 Futons (Main Tower)
  • Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Twin Trundle Bed
    More detailsDeluxe Room 3 Beds - Non Smoking (Ocean View)
  • High Floor Deluxe (6-8F) Ocean View 4 Beds (Main Tower)

    Room amenities

    • 388 sq ft
    • Ocean view
    • Sleeps 7
    • 2 Large Twin Beds, 1 Large Twin Trundle Bed and 1 Twin Sofa Bed
    More detailsHigh Floor Deluxe (6-8F) Ocean View 4 Beds (Main Tower)
  • Premium Ocean King 1 King & 1Bed, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Large Twin Murphy Bed
    More detailsPremium Ocean King 1 King & 1Bed, Exclusive Benefits (South Tower)
  • High Floor Deluxe (6-8F) Ocean View 2 Beds (Main Tower)

    4.9/5 guest room rating

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsHigh Floor Deluxe (6-8F) Ocean View 2 Beds (Main Tower)
  • Premium Lanai Room 2 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 2 Large Twin Beds OR 1 King Bed
    More detailsPremium Lanai Room 2 People 1st Floor, Exclusive Benefits (South Tower)
  • Ocean Maisonette Top Floor 1 King & 1 Futon (Main Tower)

    Room amenities

    • 559 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Twin Futon
    More detailsOcean Maisonette Top Floor 1 King & 1 Futon (Main Tower)
  • Partial Double with Balcony No view 1 Double (Main Tower)

    Room amenities

    • 301 sq ft
    • Sleeps 3
    • 1 Double Bed
    More detailsPartial Double with Balcony No view 1 Double (Main Tower)
  • Premium Ocean King 1 King & 2Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 7
    • 1 King Bed, 1 Large Twin Murphy Bed and 1 Twin Sofa Bed
    More detailsPremium Ocean King 1 King & 2Beds, Exclusive Benefits (South Tower)
  • Deluxe Room 2 Beds - Non Smoking (Ocean View).

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsDeluxe Room 2 Beds - Non Smoking (Ocean View).
  • Premium Lanai Room 3 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Sleeps 5
    • 2 Large Twin Beds and 1 Large Twin Murphy Bed OR 1 King Bed and 1 Large Twin Murphy Bed
    More detailsPremium Lanai Room 3 People 1st Floor, Exclusive Benefits (South Tower)
  • Double Room, Non Smoking, Ocean View

    Room amenities

    • 301 sq ft
    • Ocean view
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room, Non Smoking, Ocean View
  • Deluxe Rooms High Floor (6-8F) 4 Beds - Non Smoking (Ocean View)

    Room amenities

    • 388 sq ft
    • Ocean view
    • Sleeps 7
    • 2 Large Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed
    More detailsDeluxe Rooms High Floor (6-8F) 4 Beds - Non Smoking (Ocean View)
  • Premium Lanai Room 4 People 1st Floor, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Sleeps 7
    • 2 Large Twin Beds, 1 Large Twin Murphy Bed and 1 Twin Sofa Bed OR 1 King Bed, 1 Large Twin Murphy Bed and 1 Twin Sofa Bed
    More detailsPremium Lanai Room 4 People 1st Floor, Exclusive Benefits (South Tower)
  • Deluxe Room 4 Beds - Non Smoking (Ocean View)

    Room amenities

    • 388 sq ft
    • Ocean view
    • Sleeps 7
    • 2 Large Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed
    More detailsDeluxe Room 4 Beds - Non Smoking (Ocean View)
  • Deluxe Room 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Twin Trundle Bed
    More detailsDeluxe Room 3 Beds - Non Smoking (Ocean View)
  • Deluxe Rooms High Floor (6-8F) 3 Beds - Non Smoking (Ocean View)

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Twin Trundle Bed
    More detailsDeluxe Rooms High Floor (6-8F) 3 Beds - Non Smoking (Ocean View)
  • Deluxe Twin High Floor (6-8F) 2 Beds - Non Smoking (Ocean View).

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsDeluxe Twin High Floor (6-8F) 2 Beds - Non Smoking (Ocean View).
  • Partial Twin with Balcony No view 4 Beds (Main Tower)

    Room amenities

    • 388 sq ft
    • Sleeps 6
    • 2 Large Twin Beds, 1 Large Twin Trundle Bed and 1 Twin Sofa Bed
    More detailsPartial Twin with Balcony No view 4 Beds (Main Tower)
  • Premium Ocean Twin 2 Beds, Exclusive Benefits (South Tower)

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsPremium Ocean Twin 2 Beds, Exclusive Benefits (South Tower)
  • Ocean Suite Top Floor 1 King & 3 Futons, Exclusive Benefits (Main Tower)

    Room amenities

    • 883 sq ft
    • Ocean view
    • Sleeps 8
    • 1 King Bed and 3 Twin Futons
    More detailsOcean Suite Top Floor 1 King & 3 Futons, Exclusive Benefits (Main Tower)
  • Deluxe Room Ocean View 4 Beds (Main Tower)

    4.1/5 guest room rating

    Room amenities

    • 388 sq ft
    • Ocean view
    • Sleeps 7
    • 2 Large Twin Beds, 1 Large Twin Trundle Bed and 1 Twin Sofa Bed
    More detailsDeluxe Room Ocean View 4 Beds (Main Tower)
  • Ocean Suite Top Floor 1 King & 2 Futons, Exclusive Benefits (Main Tower)

    Room amenities

    • 883 sq ft
    • Ocean view
    • Sleeps 7
    • 1 King Bed and 2 Twin Futons
    More detailsOcean Suite Top Floor 1 King & 2 Futons, Exclusive Benefits (Main Tower)
  • Deluxe Room Ocean View 3 Beds (Main Tower)

    4.7/5 guest room rating

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Large Twin Trundle Bed
    More detailsDeluxe Room Ocean View 3 Beds (Main Tower)
  • Deluxe Room Ocean View 2 Beds (Main Tower)

    4.7/5 guest room rating

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Large Twin Beds
    More detailsDeluxe Room Ocean View 2 Beds (Main Tower)
  • Partial Twin with Balcony No view 3 Beds (Main Tower)

    Room amenities

    • 344 sq ft
    • Sleeps 5
    • 2 Large Twin Beds and 1 Large Twin Trundle Bed
    More detailsPartial Twin with Balcony No view 3 Beds (Main Tower)
  • Ocean Suite Top Floor 1 King & 1 Futon, Exclusive Benefits (Main Tower)

    Room amenities

    • 883 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed and 1 Twin Futon
    More detailsOcean Suite Top Floor 1 King & 1 Futon, Exclusive Benefits (Main Tower)
  • Premium Ocean Twin 3 Beds, Exclusive Benefits (South Tower)

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 5
    • 2 Large Twin Beds and 1 Large Twin Murphy Bed
    More detailsPremium Ocean Twin 3 Beds, Exclusive Benefits (South Tower)
  • Double Room Ocean View 1 Double & 1 Bed (Main Tower)

    Room amenities

    • 301 sq ft
    • Ocean view
    • Sleeps 4
    • 1 Double Bed and 1 Twin Sofa Bed
    More detailsDouble Room Ocean View 1 Double & 1 Bed (Main Tower)
  • Double Room Ocean View 1 Double Bed (Main Tower)

    4.5/5 guest room rating

    Room amenities

    • 301 sq ft
    • Ocean view
    • Sleeps 3
    • 1 Double Bed
    More detailsDouble Room Ocean View 1 Double Bed (Main Tower)

About this area

Onna

Located in Onna, Sheraton OKINAWA SUNMARINA RESORT is in a national park and on a private beach. Aeon Mall Rycom and American Village are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cape Maeda and Blue Cave. Traveling with kids? Don't miss Ryukyu Mura. Spend some time exploring the area's activities, including whale-watching, golfing, and parasailing.
Popular Location

What's nearby

  • Tiger Beach - 3 min walk
  • Moon Beach - 17 min walk
  • PGM Golf Resort Okinawa - 19 min walk
  • Iha Castle Ruins - 6 min drive
  • Yaka Beach - 7 min drive

Getting around

  • AirportNaha Airport (OKA) - 52 min drive

Restaurants

  • Dinning Room SENSES — 1 min walk
  • The Grill — 1 min walk
  • Ryukyutei — 9 min walk
  • The Orange — 9 min walk
  • Onna Soba — 11 min walk
View in a map

About this property

Sheraton OKINAWA SUNMARINA RESORT

Ocean-view hotel with a bar/lounge, near PGM Golf Resort Okinawa
Spend the day relaxing on Sheraton OKINAWA SUNMARINA RESORT's private white sand beach or at a marina before returning for a meal at one of the hotel's 2 restaurants. All 246 soundproofed rooms feature free WiFi and pillowtop beds. Guests can enjoy deep soaking tubs, and other standard amenities include balconies, refrigerators, and room service.
Sheraton OKINAWA SUNMARINA RESORT offers 246 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Renovation of all guestrooms was completed in February 2016.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a private beach, an outdoor tennis court, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 500 per day)
  • Onsite parking is wheelchair accessible
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 3630 for adults and JPY 1815 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Canoeing
  • Children's pool
  • Hiking/biking trails
  • Indoor pool
  • Karaoke
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Sailing
  • Scuba diving
  • Seasonal outdoor pool
  • Shopping mall
  • Shopping
  • Snorkeling
  • Spa services
  • Tennis
  • Water skiing
  • Windsurfing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Dry cleaning service
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference space (2131 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Renovated guestrooms - February 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony

More

  • Children's slippers
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3630 for adults and JPY 1815 for children (approximately)
  • Self parking fee: JPY 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from April to October
Pool access available from 8:30 AM to 5:30 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sheraton OKINAWA SUNMARINA RESORT Onna
Sheraton OKINAWA SUNMARINA Onna
Sunmarina Hotel Onna
Sunmarina Onna
Sheraton OKINAWA SUNMARINA
Sunmarina Hotel Okinawa Prefecture, Japan
Sunmarina
Sunmarina Hotel
Sheraton Okinawa Sunmarina
Sheraton OKINAWA SUNMARINA RESORT Onna
Sheraton OKINAWA SUNMARINA RESORT Hotel
Sheraton OKINAWA SUNMARINA RESORT Hotel Onna

Frequently asked questions

Can I cancel my reservation for free at Sheraton OKINAWA SUNMARINA RESORT and receive a full refund?
Yes, Sheraton OKINAWA SUNMARINA RESORT offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton OKINAWA SUNMARINA RESORT cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton OKINAWA SUNMARINA RESORT?
As of Jan 24, 2021, prices found for a 1-night stay for 2 adults at Sheraton OKINAWA SUNMARINA RESORT on Feb 1, 2021 start from CA $191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton OKINAWA SUNMARINA RESORT have a pool?
Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. Pool access is from 8:30 AM–5:30 PM.
Is Sheraton OKINAWA SUNMARINA RESORT pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sheraton OKINAWA SUNMARINA RESORT?
Self parking is available for JPY 500 per day.
What time is check-in at Sheraton OKINAWA SUNMARINA RESORT?
Check-in is from 3:00 PM - anytime.
What time is check-out at Sheraton OKINAWA SUNMARINA RESORT?
Check-out is at noon.
Does Sheraton OKINAWA SUNMARINA RESORT provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Sheraton OKINAWA SUNMARINA RESORT located?
Located in Onna, this beachfront hotel is on the boardwalk and within 6 mi (10 km) of Ryukyu Mura, Cape Maeda, and Blue Cave. Cape Manza and Cape Zanpa are also within 9 mi (15 km).
4.5
Wonderful
Rating 5 - Excellent. 620 out of 1001 reviews
5 - Excellent 62%
Rating 4 - Good. 294 out of 1001 reviews
4 - Good 29%
Rating 3 - Okay. 57 out of 1001 reviews
3 - Okay 6%
Rating 2 - Poor. 20 out of 1001 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 1001 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is unique! And all the facilities are always clean! Very beautiful place!
Stayed 4 nights in Oct 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
tay at the Sheraton
The room was very expensive and small. Food service and restaurant was below par. Overall for the price of the room I really expected more.
Stayed 1 night in Aug 2020

3/5 Okay

日本でホテルでお風呂にお金払わないと入れないというのは、ちょっと不満。それ以外は、良い感じ。
Stayed 2 nights in Aug 2020

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
High hopes but not worth it
At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page. The hotel is fine and the food is good (if pricey). We also found the following: 1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later 2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response) 3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked. Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.
Stayed 3 nights in Jul 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Social distancing and mask were required. Awesome customer service as always.
Stayed 1 night in Jul 2020

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