Family Apartment | Living area
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Reviews of Alpine Motel

2 out of 5
Alpine Motel
7 Miro Street, Ohakune

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 97 reviews" "
Rating 8 - Good. 47 out of 97 reviews" "
Rating 6 - Okay. 15 out of 97 reviews" "
Rating 4 - Poor. 7 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Morris

Travelled with family, Travelled with group
Liked: Cleanliness
tidy
Stayed 1 night in Sep 2023
Response from DTG on Sep 25, 2023
Thank you for your review :)

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service
The sliding entry door had a serious manfunction. Needed to be slammed to shut it. Also the lock did not work.
Stayed 1 night in Mar 2023
Response from DTG on Mar 19, 2023
Thanks for your feedback. What a shame you didn't let us know about your trouble with the door, we could have got that looked at and probably fixed on the spot or moved you into another unit. Hard to fix things that you are unaware of :(

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The internet was quite slow. We couldn't stream and had to use 4G
Stayed 1 night in Sep 2022
Response from DTG on Sep 28, 2022
Thanks for your feedback, we are in the process of getting a whole new system installed so each unit will have their own connection,

10/10 Excellent

Chrissy

Stayed 1 night in Apr 2022

8/10 Good

Marek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contact free reception seems to be a good idea. Phone call, key in coded locked compartment, no surprises.
Stayed 1 night in Jan 2022
Response from DTG on Mar 1, 2022
thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very well looked after. Room serviced daily.
Stayed 4 nights in Jul 2021
Response from DTG on Aug 1, 2021
Thanks for your feedback :)

6/10 Okay

Verified traveller

Travelled with family
Convenient location.
Stayed 2 nights in Jul 2021
Response from DTG on Jul 18, 2021
thanks for your feedback

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Brought in firewood for us. Clean with plenty of towels, blankets etc. Great spot, right in town and awesome view of the mountain. Only criticism I have is that I wish there were curtains over venetian blinds in the upstairs room to block out extra light coming through. Otherwise a great stay. Thank you!!
Stayed 2 nights in Jun 2021
Response from DTG on Jun 7, 2021
Thanks you for your feedback, we are glad you enjoyed your stay and are currently looking at new options for the upstairs windows :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accepted our late booking, room was comfortable and had everything we needed
Stayed 1 night in Dec 2019
Response from DTG on May 2, 2021
Thanks for your feedback :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from DTG on May 2, 2021
Thanks for your feedback :)

4/10 Poor

Campbell

Disliked: Cleanliness, property conditions & facilities, room comfort
Paper thin building
If your susceptible to noise don't stay. You can hear people's conversations from neighbouring rooms, the common area and any footsteps in the building. Creaky floors. Everything's old, not much space to move into the kitchen area. At least the other guests were nice, only positive really, plus location and cost. I'd only stay if you're really on a budget. Stove is probably 50 years old
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Kiwi, New Zealand

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Showers are all good, nice and hot just don’t have a shower when they’re all in use you’ll get a cold bust every now and again. Staff were polite and friendly as 😁 The Spa was nice and hot and close to the Main Street for food too Only downside were the blood stains on my sheet that I discovered when making the bed, which wasn’t a nice discovery. Although in saying that I would happily stay there again, but I would bring my own bedding next time.
Stayed 1 night in Jul 2020

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location..facilities ideal..quick respinse on arrival
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The property was comfortable and suitable for our needs. There was no check in as such, rather a note on the door with our name and unit number. It suited me as that's all I really needed to know. The rubbish bin in the kitchen still had the previous guests rubbish in it so the unit didn't feel quite as clean as it could have been. The shower is brilliant and the unit was nice and warm, plus the fridge was quiet. Which in a studio is important.
Stayed 1 night in Jun 2019
Response from DTG on Jun 12, 2019
Thank you for your feedback we appreciate it. I can only apologise for the rubbish bin, that must have been overlooked, at this very quiet time of year we do not man reception 24/7 but happy that you were ok with your check in.

8/10 Good

Ariel

Liked: Cleanliness, property conditions & facilities, room comfort
Warm bunks
Great backpackers venue, close to town, with efficient heaters for warmth
Stayed 2 nights in Jun 2019
Response from DTG on Jun 5, 2019
thank you for your review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very handy to town centre. Always clean and tidy with own Thai restaurant.
Stayed 2 nights in May 2019
Response from DTG on Jun 4, 2019
thanks for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Advertised so nicely online, we arrived only to discover that we weren't staying in the beautiful looking lodge, but instead a small dome type building in a tiny room that barely squuezed single bunk bed and single bed. Room wasn't very clean, beds were very uncomfortable. One powerpoint in the room. Had to pay $5 each for towels. What is probably a great little lodge in the booming winter/ski season, was unclean, uncomfortable and very over priced considering we stayed in off season.
Stayed 2 nights in Dec 2018
Response from DTG on Jan 10, 2019
Thanks for your feedback, shame you didn't let us know you were unhappy with your budget backpackers accommodation. We have many accommodation options available and could have remedied your offered you other alternatives if given the chance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from DTG on Jan 4, 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpackers central Ohakune, warm, and tidy. Helpful, friendly staff.
Stayed 2 nights in Aug 2018
Response from DTG on Sep 6, 2018
Thanks for your feedback, we appreciate it and glad you enjoyed your stay.

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from DTG on Aug 18, 2018
thanks for your review Simon, we appreciate it.

4/10 Poor

Franco

Disliked: Cleanliness, property conditions & facilities, room comfort
Not staying here again
The good: - Showers have good pressure and hot water. - Rooms are warm after you leave the heater on for a while. The bad: - The whole place is really dirty. - The common areas are really cold. - The place is very noisy (don't expect to get a good night sleep). - The price is the same (and even a bit more expensive) than other hostels in Ohakune which are A LOT better. Overall it was a very bad experience, I will not be going back here ever again.
Stayed 2 nights in Aug 2018
Response from DTG on Aug 20, 2018
Thanks for your feedback. If things were that bad I would have expected you to come and see us at reception. Yes the place can be cold in the communal areas as guests leave the entrance doors open. Dirty? If not up to your expectations, again come and see us so we can address things for you. Noise is hard to police, if we get a call regarding noisy guests we do come round and address this with them Overall, the backpackers is a busy place on the weekends and it takes all guests to be considerate of each other in order for everyone to enjoy their stay. We are one of the cheapest BP in town if you are smart enough to book direct.

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Stay
The Alpine Lodge was a clean,comfortable and cosy backpackers-type accommodation just off the main street so within a short walk to all the shops, bus stop and the Carrot Adventure Park.
Stayed 2 nights in Jun 2018
Response from DG on Jul 20, 2018
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Vikas

Liked: Property conditions & facilities, room comfort
It was great location
Response from DT on Apr 11, 2018
thank you for your feedback.

10/10 Excellent

Sharon, South London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to local shop's
Very helpful and friendly management, close to the local shop's and the price of stay is very reasonable. I would stay again.
Stayed 2 nights in Jan 2018
Response from Dara on Feb 6, 2018
Hi Sharon, thank you for your feedback, we are glad you enjoyed your stay and appreciate hearing back from our guests, (good or bad). We look forward to seeing you again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
loud place
The walls in the hostel area are paper thin Can hear everyone coming and going, all it takes is one loud group to make this a very uncomfortable stay
Stayed 2 nights in Aug 2017

2/10 Terrible

Lore, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even what you pay for...
Super cheap backpackers, BUT very noise place (walls/roof TOO thin), dirty kitchen, carpet and super hard bunk bed. Overall, sorry, but I wouldn't recommend the place, we literally "slept" there and that was it. No customer facing engagement from staff.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Value for money.
The pros: The bed Linen, oh soooo comfy. Toilet is clean. Friendly staff. The Cons: Spider web in some areas, even we had a spider in our room. The top bunk no railing. Dangerous! We only found 1 socket for a room for 3, meaning if we switch on the heater, there will be no socket to charge for our devices. Summary: You got what you pay for, but seriously, the top bunk bed railing and only 1 socket in the room has to improve.

6/10 Okay

joy, W.A

Disliked: Cleanliness, room comfort
Good location
Stayed in a room with seperate kitchenette & bathroom which was good. Great location bed wasn't that comfy & room needed a deep clean lots of spider webs & dust. Friendly staff.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good trip. One of the best hostels I have stayed in

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to find
hoped to have dinner there, but restaurant was closed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful
Booked online, arrived at the backpackers 11pm, all very clean, and helpful host

8/10 Good

jibz

Liked: Staff & service
Great location, staff and very accomodating.

6/10 Okay

Jen, Nelson, New Zealand

Liked: Cleanliness
You get what you pay for, no more, no less.
Small room, beds were comfy enough. Pretty loud but that's standard at most backpackers, just take earplugs. Would have liked to have seen recycling facilities, New Zealands clean, green image isn't very believable when all our rubbish gets thrown in the landfill.
Response from DT on Sep 29, 2016
Thanks for your feedback, we appreciate it, and yes our backpackers is cheap and communal area is basic but practical given the limited space available. We do try to recycle and offer somewhere for recyclables to be placed but it's up to the guests to put items in the correct place not our staff to sort through rubbish bins after their stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cheap accomodation that's perfect for those on a budget. Well kept and good shared facilities.
Response from DT on Sep 29, 2016
Thanks for your feedback, we value our guests comments and are happy you enjoyed your stay.

8/10 Good

LS, Tauranga

Liked: Cleanliness, staff & service
Clean and has the basics
Friendly, helpful host. Good affordable accommodation that has the basics of what is needed and clean.
Thank you for your feedback, we value this (good or bad) and hope to see you again another time.

8/10 Good

S, Hamilton NZ

Liked: Cleanliness, property conditions & facilities
Good family unit
Chalet style unit, probably built in the 80's but well maintained and with nice new bathroom. Warm and welcoming. Very spacious for a family, but the staircase is very steep which may be a little tricky with very small children. We didn't make use of the restaurant but it looked nice.

6/10 Okay

wenz, NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Low end backpackers
Place lacked cleaning and building maintenance eg blocked showers Missing lightbulb Dirty floors and furniture Appears not to habe been vacuumed for some time

2/10 Terrible

Jim, Pukehina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careful what you book deceiving photos
Be very careful booking this place. I was travelling with my 13 year old son and needed one night stop to break the drive. Didn't need anything special so booked here because it was cheap and we both like thai food. Ended up in a filthy backpacker shed behind the motel. The motel units looked ok but overpriced compared to others in the area. Thai food was really good.
Response from Alpine Motel on May 21, 2016
Sorry you were disappointed with your stay in our backpackers lodge, had you brought your concerns to our attention we could have tried to rectify things for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in the middle of the ohakune
Most places are within walking distances. Very quiet place n the staffs are very kind

6/10 Okay

Verified traveller

Central Motel
Ok Motel with indoor spa. Has own Thai restaurant.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Change your pictures!
The room was not as it is in the picture, picture shows a hotel room with a double and a single bed, on arrival we were told we were in a backpackers room that had two bunks, disappointing. If I knew it was that it would be fine but photo is deceiving.
Response from Alpine Motel on Oct 17, 2015
Thank you for the feedback, sorry that you didn't get the accommodation you were expecting, in the booking that you made it detailed that it was a backpackers Dorm room with bunk beds, & shared facilities, on the website there are 22 photos of the whole complex including Motel units,Townhouse unit, plus Backpackers photos 9,10,13 & 19. Regards Alpine Motel

6/10 Okay

Verified traveller

Liked: Staff & service
It's a decent enough place to stay there for a night or two. We used the backpacker section which was more or less comfortable. Not perfectly clean but we didn't really expect that either. For backpacker standards quite alright.

10/10 Excellent

Robyn, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Love it here, such an awesome location close to everything. Had our favourite room again, which is cosy and comfortable for our family. And of course with the advantage of a delicious restaurant :) We'll be back!
Response from DG on Jul 12, 2015
Thanks for your feedback, we are glad you enjoyed your stay with us.

8/10 Good

Gerard, New Zealand - Auckland

Liked: Staff & service, property conditions & facilities
Facilities: Good, Nice ; Value: Economical; Service: Professional, Good, Friendly; Cleanliness: Tidy, Clean, Neat;

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Inexpensive; Service: Basic; Cleanliness: Pleasant;

10/10 Excellent

Cathy, New Zealand - Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Flawless; Would recommend

10/10 Excellent

Kirk, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness: Very clean and tidy;