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Reviews of MCM Grande Hotel FunDome Odessa

3 out of 5
MCM Grande Hotel FunDome Odessa
6201 E Business I-20, Odessa, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 533 out of 1022 reviews" "
Rating 8 - Good. 208 out of 1022 reviews" "
Rating 6 - Okay. 99 out of 1022 reviews" "
Rating 4 - Poor. 76 out of 1022 reviews" "
Rating 2 - Terrible. 106 out of 1022 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ganell

Stayed 1 night in May 2024
Response from Daniela on May 24, 2024
Thank you for your review! We hope you will stay with again.

4/10 Poor

Gayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a mildew smell so we left the door open majority of the time we were in the room. The air conditioner did not work properly so it was also hot. The hotel it self just need a up grade.
Stayed 2 nights in May 2024
Response from Daniela on May 22, 2024
Thank you for your review, we apologize and will get with you directly to see if this issue was resolved during your two day stay.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniela on May 21, 2024
Thank you for your review!

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniela on May 21, 2024
Thank you for your review!

8/10 Good

Eugene

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Price and easy access from interstate
Stayed 1 night in May 2024
Response from Daniela on May 15, 2024
Thank you for your review!

10/10 Excellent

Stephanie

Stayed 1 night in May 2024
Response from Daniela on May 16, 2024
Thank you for your review, Stephanie!

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Graet
Stayed 1 night in May 2024
Response from Daniela on May 21, 2024
Thank you so much for your review!

8/10 Good

Chantel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and had a lot to choose from Parking is terrible
Stayed 1 night in May 2024
Response from Daniela on May 13, 2024
We thank you for your review, we will look into the parking directly.

8/10 Good

gabrielle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love that there is a lot for families!
Stayed 2 nights in May 2024
Response from Daniela on May 13, 2024
Thank you for your review!

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Front desk very friendly and welcoming upon check-in. Rooms are carpeted and floor felt damp/sticky. A couple of trash items left behind by previous occupants on floor at entrance and in restroom. Bathroom needs updating. Did not have time to enjoy the amenities/play area but they were well kept and our kids would have enjoyed it had we arrived earlier. Breakfast had variety of items, unfortunately what we had seemed to have gotten cold despite heat lamps. Paid a little extra for an internal room, felt that was worth it, especially if you have kids old enough to go back and forth to play area on their own.
Stayed 1 night in May 2024
Response from Daniela on May 14, 2024
Thank you for your review, we will look into this directly.

8/10 Good

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
I got left alone to rest
Stayed 1 night in May 2024
Response from Daniela on May 9, 2024
Thank you for your review, and hope to see you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daniela on May 9, 2024
Thank you for your review!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Daniela on May 7, 2024
Thank you for your review.

8/10 Good

Watson

Stayed 2 nights in Apr 2024
Response from Daniela on May 24, 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, property conditions & facilities
Good for kids
Stayed 1 night in Apr 2024
Response from Daniela on May 3, 2024
Thank you for your review!

10/10 Excellent

Cesar

Business traveller
Buena atención
Stayed 2 nights in Apr 2024
Response from Daniela on May 3, 2024
Muchas gracias por su revision!

10/10 Excellent

Ashley

Travelled with family and small children
It was great and fun
Stayed 1 night in Apr 2024
Response from Daniela on May 1, 2024
Thank you for your review, Ashley!

2/10 Terrible

Valeriia

Travelled with family, Travelled with family and small children
It’s not hotel it’s motel . It’s unsafe to stay in motel . Someone followed us after parking ! It was scary !
Stayed 1 night in Apr 2024
Response from Daniela on May 1, 2024
Thank you for your review, we do carry outside and inside rooms. With 24 hour security to help any of our guest feel safe. If you do book in the future we can recommend booking an interior room.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
It’s all good compared to what I’ve experienced in the area. Staff wasn’t super helpful about how to find my room which can be confusing but, once you figure it out, it’s the best place in Odessa so far
Stayed 1 night in Apr 2024
Response from Daniela on May 1, 2024
Thank you for your review.

10/10 Excellent

al

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from Daniela on May 1, 2024
Thank you for your review!

2/10 Terrible

Adam

Travelled with group
Disliked: Staff & service
Desk clerk over charged me for 2 additional nights and did not know when I would be refunded other than that place was good
Stayed 1 night in Apr 2024
Response from Daniela on May 1, 2024
Thank you for your review. We apologize for the charge and will be refunded 5 to 10 business days.

10/10 Excellent

Luis Felipe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free cake at the lunch lobby
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 29, 2024
Thank you for your review!

10/10 Excellent

Carey, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room with big tv. Great breakfast. And complimentary drinks !
Stayed 1 night in Apr 2024
Response from Daniela on Apr 29, 2024
Thank you for your review!

6/10 Okay

Pinder,

Liked: Cleanliness, staff & service, amenities
Older building convention center. Used more by families
Stayed 1 night in Apr 2024
Response from Daniela on Apr 26, 2024
Thank you for your review.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
The Elevators were turned on purpose and the fat lady working at 4 am was so lazy she wouldn’t even leave her desk or even stand up to discuss the matter. I was on the top floor and had heavy luggage that I couldn’t carry down the stairs.
Stayed 3 nights in Mar 2024
Response from Daniela on Apr 26, 2024
Thank you for your review, we will look into this directly.

10/10 Excellent

Martin

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Nice place family friendly and good food
Stayed 1 night in Apr 2024
Response from Daniela on Apr 24, 2024
Thank you for your review!

10/10 Excellent

Hailee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and friendly.
Stayed 5 nights in Apr 2024
Response from Daniela on Apr 23, 2024
Thank you for your review.

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Daniela on Apr 23, 2024
Thank you for your review.

10/10 Excellent

Kendric

Liked: Cleanliness, amenities, property conditions & facilities
Didn't like the fact you have to go downstairs for room service
Stayed 1 night in Apr 2024
Response from Daniela on Apr 23, 2024
Thank you for your review, we will look into this directly.

2/10 Terrible

Hilda

Stayed 2 nights in Apr 2024
Response from Daniela on May 9, 2024
Thank you for your review, we will address any concerns directly.

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Arely on Apr 19, 2024
Thank you for your feedback. Was there anything we could have done better to improve your stay ?

4/10 Poor

Edgar

Like was the bed. It was comfortable. The whole establishment sink like mildew, old old ventilation units, the online website is terrible misleading and wrong. Their is no fresh made food for breakfast or is just hotel breakfast food even though the site says it's fresh. Carpet was gross sticky, tacky. Iron board was stained with greasy food and the iron leaked considerably. Staff was blind to guest and presented as to ignore them, lastly all the vending machines are broke or out of water and no water available from the hotel. Feel deeply I was taken advantage for money I have to earn through hard work.
Stayed 1 night in Apr 2024
Response from Aileen on Apr 17, 2024
Thank you for your feedback, we apologize or any inconvenience and will be working with our team to resolve all issues.

8/10 Good

Vladislav

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Daniela on Apr 17, 2024
Thank you for your review!

4/10 Poor

Christopher

Stayed 1 night in Apr 2024
Response from Daniela on May 8, 2024
Thank you for your review, we will look into as issues directly.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Pool should stay open layer
Stayed 1 night in Apr 2024
Response from Daniela on Apr 17, 2024
Thank you for your review.

10/10 Excellent

Anna

Stayed 1 night in Apr 2024
Response from Daniela on May 7, 2024
Thank you for your review. We hope to see you soon!

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities
I will always stay here
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 15, 2024
Harold, thank you for your review!

10/10 Excellent

Tanya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , atmosphere was amazing. Comfy bed
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 15, 2024
Thank you, Tanya, for your review!

6/10 Okay

Stefanie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor customer service at the restaurant and mediocre front desk service. Layout of the room (family suite) was nice, but room itself (especially bathrooms) were a bit run down and out-of-date. Facility was also a bit run down, but the pool and kid activities (ie- jungle gym and mini golf) were a unique perk. Lots of potential here, but could definitely use some TLC.
Stayed 1 night in Apr 2024
Response from Daniela on Apr 15, 2024
Thank you for your review, we will be looking into these concerns directly.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Especially after 9pm the usual kid and kids noises heard at most hotels here ar minimum. The pool, jungle gym and mini golf apparently tire out the kids and adults.Staff has been attentive and helpful with all aspects of my stay.
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 11, 2024
Thank you for your review!

10/10 Excellent

Priscilla

Stayed 1 night in Apr 2024
Response from Daniela on Apr 29, 2024
Thank you for your review!

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities
It was very good very clean the night check in people was very polite and respectful but the day or after noon people was rude and unprofessional not helping at all but all and all everything was awesome good atmosphere
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 9, 2024
Thank you for your review and for bringing this to our attention. We will look into this directly.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 9, 2024
Thank you for your review!

8/10 Good

Tammie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the exception of the pool staff that was A not dressed to be a life guard and B she was more interested in gossiping with her friend than actually watching the pool.
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 9, 2024
Thank you for your review. We will get with our team and look into this directly.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniela on Apr 9, 2024
Thank you for your review, Clarissa.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 9, 2024
Thank you for your review.

10/10 Excellent

Maria x

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 6, 2024
Thank you for your review!

2/10 Terrible

Ramecia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reservation where all messed up we had to wait almost four hours to check in an when we did get checked in the staff at the pool was more than rude to me an my kids
Stayed 2 nights in Mar 2024
Response from Daniela on Apr 4, 2024
Thank you for your review, we will look into this directly.

10/10 Excellent

Corey

Stayed 1 night in Mar 2024
Response from Daniela on Apr 23, 2024
Thank you for your review.

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Daniela on Apr 2, 2024
Thank you for your review, we hope to see you soon!