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Reviews of Hilton Grand Vacations Club Grand Waikikian Honolulu

4 out of 5
Hilton Grand Vacations Club Grand Waikikian Honolulu
1811 Ala Moana Blvd, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 424 out of 717 reviews" "
Rating 8 - Good. 190 out of 717 reviews" "
Rating 6 - Okay. 66 out of 717 reviews" "
Rating 4 - Poor. 19 out of 717 reviews" "
Rating 2 - Terrible. 18 out of 717 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and how everything you needed was on property. 2 issues that weren't a huge deal 1. A few times during the day the elevators would not stop to take you down. We realized a hack that was to push the up button, ride it up then back down. We waited for more than 11 minutes one time to get down. 2. the pools are too small for that big of a property. It was next to impossible to find a pool chair. And pool service would be nice too. Othewise we had a great stay. Our room had everything we needed as it had a full kitchen. We would stay there again despite the pool and elevator situation.
Stayed 5 nights in Apr 2024

8/10 Good

Rick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a great choice for families. The location is unbeatable and the condo setup has many advantages over a standard hotel room. However, the experience can seem a little impersonal because the village is so large.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shalu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! We're a family of 4, but were able to make 2 double beds work for us. It was so nice to have a kitchen and a view from the balcony too. Hanging out in the room was nice, and then stepping out had so much to do!
Stayed 7 nights in Apr 2024

6/10 Okay

Piyush, REDMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

VICTOR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the location, Oceanfront amd beach views from our room was absolutely amazing. So many places to take pictures. Amazing experience. Even though I still give this resort a 5 stars., I only have one small blemish. I wish I could have had 3 beds in our two room suite. I understand It may not have been available, but it was one of the reasons why I chose this place. I tried calling in advance, and was told to wait at check in. Perhaps making it available to choose at the time of booking could fix this. The Manager seemed to be powerless in solving the issue. Overall, I would definitely recommend this place!
Stayed 5 nights in Apr 2024

10/10 Excellent

Avaneesh, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 6 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed here for the 2nd time and with kids, the Grand Waikikian Resort was such a perfect stay for us. This particular tower has ALL the amenities that is necessary for a family of four and two little kids. Full kitchen, washer and dryer IN our unit, sofa bed, and full-size bathroom. And not to mention the day we checked out, there is a full lounge rest area on the 8th floor where you can stay if you do happen to have a late flight. And not to mention the Hilton Village is a little town itself so we really didn’t have to leave the property throughout our trip. An added bonus to the Hilton property, the lagoon was so convenient for the little kids. Shallow, secluded, very kid friendly. Only downside, the pricing on lounge chair/umbrella or any rentals for the water will be very pricey. But will be staying here in the near future !
Stayed 5 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got was just perfect and the resort is always great .
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Mar 2024

2/10 Terrible

Tony

Stayed 6 nights in Dec 2023

10/10 Excellent

nelson

Stayed 3 nights in Mar 2024

8/10 Good

Nicola

Liked: Cleanliness
Stayed 6 nights in Feb 2024

10/10 Excellent

Jason O

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 7 nights in Feb 2024

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property to Vacation, lots of amenities! Clean large rooms. Will stay again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Hilton Hawaiian Village Grand Waikikian tower room 2602 in February 2024. Our room was gorgeous- 2 bedrooms & 2 bathroom ocean view room. We had ocean views from both balconies, one facing forward and the other towards Diamond Head. We did have buildings in front of us but we still could see the ocean and the fireworks on Friday. The room was luxurious. We liked the Kitchen. The room was ready for check in 2 hours earlier than expected. If I stayed in Waikiki again I would stay at the other end of the Waikiki beach as there is more restaurants and things to do down that end. The HV was beautiful but the food and drinks were very expensive on the property and not many other restaurants near by. Goofys cafe outside the HV property had wait times of 1 1/2 hours in the mornings.
Stayed 7 nights in Feb 2024

2/10 Terrible

Itsumi, Overland Park

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I have used this property many times, but in this time the worst experience ever! Resort is great, only Grand Waikikian front desk staffs were horrible and ruined my vacations and BD. Choose different buildings like islander you have many options in this resort. I will never use Waikikian again! Grand waikikian charged another resort fees everyday even though already including the price on Expedia. It was not charged from another buildings, only Grand Waikikian charges double and secret, so watch out!
Stayed 5 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Kyungmi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

BRADLEY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very tidy and clean
Stayed 8 nights in Jan 2024

10/10 Excellent

Katsiaryna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids, safe area to swim, very walkable
Stayed 5 nights in Jan 2024

10/10 Excellent

anna mae

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely perfect! Room was spacious and updated. Pools were a bit crowded but the beach was just a few more steps away. Would definitely visit this same property again!
Stayed 6 nights in Jan 2024

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort multiple dining & pools room size is great
Stayed 12 nights in Jan 2024

8/10 Good

Eunok

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The couch in the living room was itchy and something bitted when I sat in the couch during my stay for bugs or ticks, causing my skin to swell. My nephews and I have been through these pains, and the quality of the sampoos and conditioners in the bathroom is so bad that I am suffering from hair loss after my trip
Stayed 8 nights in Jan 2024

10/10 Excellent

Kathryn a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay here.
Stayed 4 nights in Jan 2024

10/10 Excellent

thida, Everett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel with family and small kids more convenient 😊
Stayed 4 nights in Jan 2024

10/10 Excellent

Van

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place! We will comeback
Stayed 4 nights in Jan 2024

8/10 Good

Andriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good territory, but super crowded. They do not have and identification for the Holton guests, so all pools are full of random people. Rooms are clean and comfortable.
Stayed 7 nights in Jan 2024

10/10 Excellent

Ma Bella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all nice and accommodating. I love how they maintain the place clean and how they provide all the needs in our room. The parking is just expensive and check out time is early. But thankful that they let us check-in earlier as soon as our room got cleaned.
Stayed 4 nights in Jan 2024

10/10 Excellent

Hyam

Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best family vacation
The room was amazing with great views. The ONLY we can complain about is the a/c didn't cool the room that good.
Stayed 5 nights in Jan 2024

8/10 Good

Young Cheol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like kitchen.
Stayed 4 nights in Dec 2023

10/10 Excellent

Perfecto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Ruby

Stayed 4 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at th Grand Waikian. The staff was so friendly and helpful from the moment we arrived. We stayed in a 2 bdrm which was nice. The rooms were a nice size and we loved having a full size kitchen. We had a paartial oceanview room Our only was that the second room had another king bed. As a family of 6 having 2 double sized beds would have been more suitable for our needs. The room was a good size We loved The walk to the beach amd shopping village was short and
Stayed 3 nights in Nov 2023

4/10 Poor

Anjul

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The rooms are spacious and the location are views are breathtaking. But the facilities and staff left a lot to be desired. - We reached on a chilly day. The rooms have no heating and there are no space heaters. - First morning there was no hot water. Took multiple calls with maintenance to get an update on repair. - Elevators are always backed up and there is a queue during peak hours. We had to budget 5-10 minutes extra to just to get from our room to the lobby. - Our bathroom had a slight but distinct sewer smell. Overall communication with the staff was a bit poor and showed a lack of care on their part. I will look for a different property for our next Honolulu vacation.
Stayed 5 nights in Dec 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

ma gracia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Kinzie

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
This hotel was ok are room was rates 5 star but not even close I had mildew all in my shower it was gross most of the staff were very nice with the exception of some
Stayed 8 nights in Nov 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a wonderful time during our stay. We had a beautiful ocean view. Our room had two bedrooms and a pull out bed, which fit our family of six. The kitchen and washer/dryer was nice to have. The Hilton village had a variety of restaurants and shops so we didn’t have to go far when we needed a quick bite to eat or needed to grab something from the grocery store. Everything was easily accessible.
Stayed 5 nights in Nov 2023

10/10 Excellent

Michelle

Stayed 9 nights in Nov 2023

10/10 Excellent

Julius

Stayed 5 nights in Nov 2023

6/10 Okay

Idan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not recommended if you are looking to relax
Chose the Hilton Grand since we needed a room and a hotel that could accommodate our family's needs (washer dryer in the room and any pools for the baby). While the room and service were very good. we couldn't really relax during this vacation. The hotel is just MASSIVE. So many rooms all going to the 5 pools on the premises. The pools just couldn't contain the amount of guests. Pools were overflowing with people and not even one umbrella to protect them from the sun. This isn't something you expect from a Hilton (On the private beach they charged a whopping 40$ for an umbrella and chair). I would not recommend going to this hotel not for relaxing and not for anything else (since it is also a bit far from Waikiki Central)
Stayed 7 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms. Laundry in unit. Clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nicole, Suisun City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Friendly staff. This property is big..but you get used to it. Loved the beach and most of the pools . Restaurants were good...oceanfront restaurant was the best! Food, drinks and service amazing! But expensive. We loved the comfortable bed and squirt toilet! We didn't even leave Property it's like its own city
Stayed 6 nights in Oct 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were in awe of the views and the choice to be in the ocean or the lagoon or the pools. Beautiful
Stayed 6 nights in Oct 2023

10/10 Excellent

Suhyun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2023

2/10 Terrible

Sean

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness
Made to look pretty but not people friendly.
Stayed 7 nights in Oct 2023
Response from Guest Services on Oct 27, 2023
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel. Our room was spacious and we were happy to have a full kitchen. The hotel is immaculate, and the staff are friendly and helpful. Unfortunately, there are multiple Hiltons all at this location all feeding to the same pools. The pools were crowded and not pleasant or restful. Luckily, the lagoon is outstanding! It’s, very large, perfect temperature water — not crowded at all. We love the lagoon. We recommend this hotel, but not if you want restful pool time.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the resort! Thank you!
Stayed 5 nights in Sep 2023

8/10 Good

Madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here second time and was excellent location, convenient
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room. Housekeeping was excellent.
Stayed 6 nights in Jun 2023