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Reviews of Inn Marin and Suites, Ascend Hotel Collection

3 out of 5
Inn Marin and Suites, Ascend Hotel Collection
250 Entrada Dr, Novato, CA

Reviews

7.4

Good

Rating 10 - Excellent. 290 out of 1001 reviews" "
Rating 8 - Good. 357 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Shannon

I checked in ahead of time and gave all my information phone number, email and drivers license and then when I got to the front desk, I had to do it all over again. What a waste of time. The guy at the desk was certainly in no hurry to be helpful. Just took his sweet. Time
Stayed 2 nights in May 2024

8/10 Good

Jennifer

Business traveller
I like the communal garden space. Very comfy to sit out in the evening with fellow travelers. I wish that the parking areas around the property were freshly paved. Rooms are comfy and clean.
Stayed 1 night in May 2024

2/10 Terrible

caroline

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 21, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Updated rooms. Hot tub and pool unavilable.
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Gas station near by
Stayed 1 night in Apr 2024

8/10 Good

Kristopher

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kristopher

Hood
Stayed 4 nights in Apr 2024

8/10 Good

Kristopher

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 8, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cute outdoor area. Jacuzzi out of order. Close to a lot of things. Bed was comfortable and tv had apps with ise of hotel wifi. I'd stay there again.
Stayed 3 nights in Apr 2024

6/10 Okay

Kathy M.

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 4, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint. Internet for business and TV almost nonexistent so that was a problem. Everything else waa great. Very comfortable bed, clean and peaceful.
Stayed 3 nights in Mar 2024

8/10 Good

Donald

It’s was a nice day
Stayed 3 nights in Mar 2024

10/10 Excellent

Belvy, Novato

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 1 night in Mar 2024

10/10 Excellent

Maria, Lodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Ked

Disliked: Staff & service, amenities, property conditions & facilities
Sub par accommodations with no room phone or way to contact front desk. Blinds on the windows were broken and did not give privacy or darkness to the room. No water pressure in shower. There was a bed to sleep in and housekeeping was good. That’s about it.
Stayed 6 nights in Mar 2024

6/10 Okay

Carlos

Disliked: Staff & service, property conditions & facilities
It was all just ok. My room was barely clean every day and i was put in the back of the building which just looks like a motel and i thought i was at a regular hotel. there is parking right outside my window so it was loud at night and there was bright lights coming from outside
Stayed 4 nights in Mar 2024

2/10 Terrible

sang-hui

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 8, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Phyllinda

Liked: Cleanliness, staff & service, room comfort
Clean, comfy and easy access to the highway.
Stayed here at night while exploring Marin Headlands and Point Reyes. It was a bit of a drive to Point Reyes, but a beautiful one! Was disappointed that the refrigerator didn’t work. It could use a bit of tlc , but was comfortable and clean. Unknowingly wasted food I purchased and placed in it.
Stayed 2 nights in Feb 2024

6/10 Okay

Rosemary

Travelled with partner
Liked: Amenities
Too noisy, room very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Jose F

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
No curtains on windows and all the lights from the parking lot came into the room
Stayed 1 night in Feb 2024

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Bed and parking area
The bed in the room we stayed, we kept bumping into due to it was too close to wall. Otherwise room was okay. The parking area where the was as well was crowded the first night, might help if there was assigned parking spots for each room and all others park in different areas of the parking lot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Irene

Travelled with partner
Disliked: Amenities
Absolutely beautiful setting! Very clean! Pool and Spa were being” Treated “ Very disappointed, spa was a big reason we booked, something should have mentioned “No pool” and “No spa” indefinitely!
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Business traveller
The room exceeds expectations. The outside/entrance is not very nice. Then again, I came in during a major CA storm.
Stayed 1 night in Feb 2024

8/10 Good

james

Liked: Cleanliness
Central location
Stayed 1 night in Feb 2024

8/10 Good

Sauliloa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Monika

Travelled with partner
Liked: Cleanliness, amenities
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Young

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Ambur

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

JIA

Stayed 6 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

CHENGXIA, DAVIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,good beds,tv and coffee. Really nice value. We have family in the area so we'll be back
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Breakfast was good too.
Stayed 1 night in Dec 2023

2/10 Terrible

Rothigiah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a suite at this hotel. We checked into our room at 12:30 AM. I pulled out the blanket to setup the sofa bed for my kids and out ran a small mouse. It ran under the couch. My kids got so scared. They both jumped onto the couch and was too afraid to move after that. We called the front desk but they didn’t have another room that would fit all of us. It was the worse experience I have ever encountered. We had to call around for another hotel at 1AM looking for a place to sleep.
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Debra

Clean
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Inn
Booked garden view room, ended up getting 'freeway view' one - very loud. Unfortunately I checked in late and didn't figure that out...Breakfast was very simple, I would suggest finding better place in the area. Inside it was great otherwise
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Stayed 4 nights in Nov 2023
Response from Customer Care Team on Dec 15, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jason

Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Kayley

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute and friendly hotel
Overall it was nice, but they should put queen size beds instead of double size bed for the ones that have more than 2 people staying.
Stayed 2 nights in Dec 2023

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Road noise from highway101.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were simple, great water pressure, really hot water, cute grounds.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful! Room was clean and newly upgraded, so very nice!
Stayed 1 night in Nov 2023

10/10 Excellent

Kristoffer

Business traveller
Liked: Cleanliness, staff & service
Nice, quite place to stay. Looks like they’re doing some upgrades. Would definitely stay again.
Stayed 1 night in Nov 2023