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Reviews of Star Inn by Elevate Rooms

2 out of 5
Star Inn by Elevate Rooms
8627 Lundy's Lane, Niagara Falls, ON

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 138 reviews" "
Rating 8 - Good. 40 out of 138 reviews" "
Rating 6 - Okay. 19 out of 138 reviews" "
Rating 4 - Poor. 15 out of 138 reviews" "
Rating 2 - Terrible. 23 out of 138 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Very nice owner and good service. Our room was decent, not perfectly clean or the most updated but for the price I was happy. We stayed during the winter time and there was full control over the heat but the bathroom was cold and the shower wasn’t consistent with temperature.
Stayed 2 nights in Feb 2020
Response from abid on Mar 8, 2020
Thanks for stay and we appreciate your feed back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from abid on Sep 13, 2019
Thanks for stay

6/10 Okay

Louis-Michel

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from abid on Sep 1, 2019
Thanks for stay with us and we appreciate your feed back

2/10 Terrible

Dennis

Stayed 1 night in Aug 2019

8/10 Good

Vilayvanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Abid on Aug 20, 2019
Thank you for staying with us .We appreciate your feed back.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Very good basic, if the price is low
Staff very nice. Air conditioner a little noisy and rather dusty. Had all the amenities I was looking for (a comfortable bed and some clean water). I’m not happy about the price I paid (i.e not the greatest value) but other lodging in the area on this website was 3 or 4 times as expensive so maybe I should have booked weeks in advance.
Stayed 2 nights in Aug 2019
Response from abid on Aug 19, 2019
Thanks

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from abid on Aug 14, 2019
thanks

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately nothing. The motel was falling apart. The room was tiny and filthy dirty. The walls had dirt all over. Cigarette burns on all the furniture. The pool was half filled with black water like a horror movie. The Carpet was fixed with ducked tapes. I have pictures to prove this. I paid 197.00 for a night only to learn the normal rate is 59.00 dollars. Complete disappointment. Will never use Expedia again.
Stayed 1 night in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from abid on Aug 6, 2019
Thanks for stay and we appreciate your feed back

6/10 Okay

Lana

Liked: Staff & service
We just needed a place to stop overnight, so this motel was Ok - bed sheets were clean and shower worked. I wouldn’t stay here though if I were visiting the area. It’s quite run down.
Stayed 1 night in Aug 2019
Response from abid on Aug 6, 2019
Thanks for stay and we appreciate your feed back

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from abid on Aug 3, 2019
Thanks for stay and we appreciate your feed back

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the service the room was small the carpet is so dirty
Stayed 3 nights in Jul 2019
Response from Abid on Jul 25, 2019
Sorry

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Only 1 outlet.
Only one outlet in the room. None in the bathroom.
Stayed 2 nights in Jul 2019
Response from abid on Jul 17, 2019
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and we have a very good experience. Everything was perfect
Stayed 1 night in Jul 2019
Response from Abid on Jul 16, 2019
Thank you for staying with us.We appreciate your feed back.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
We left a day early because the oool was not functional small bathroom small tub
Stayed 2 nights in Jul 2019
Response from abid on Jul 15, 2019
sorry

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very clean and quiet, rooms are very small yet have a large flat TV, newer AC, good Cable channel selection, fridge and microwave.
Stayed 3 nights in Jul 2019
Response from abid on Jul 15, 2019
Thanks for stay and feed back we appreciate your comments

8/10 Good

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from abid on Jul 13, 2019
Thanks for stay and feed back we appreciate your comments

8/10 Good

Ghanshyam

Liked: Cleanliness, staff & service
Overall, it was good for the price paid. Bathroom door had lock missing. Other guests were smoking while sitting out, and we hate the smoke smell. Other than these, it was good.
Stayed 1 night in Jul 2019
Response from abid on Jul 7, 2019
Thanks for your feed back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, plenty of closet and drawer space. The owner/staff were very friendly and helpful in directing us where to go and how to get there. Unfortunately there is a pool at this location but it does not work, there is a small playground for children, and all the amenities a within walking distance from the hotel and if you are going by bus, you can catch the bus out front of your hotel that will take you right down to the falls. The hotel rate was more then reasonable for someone not wanting to spend alot of money. Overall we were very satisfied with our stay and look forward to returning in the near future
Stayed 1 night in Jun 2019
Response from abid on Jun 26, 2019
Thanks for stay with us and we appreciate your feed back. we are try to satisfy our all valuable guest who came to visit niagara falls

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from abid on Jun 19, 2019
Thanks for stay and feed back we appreciate your comments

2/10 Terrible

Rufus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
This place is horrible...do not trust the reviews! This is the worst hotel I ever stayed at
Stayed 1 night in May 2019
Response from abid on Jun 1, 2019
thanks

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
i had to wait like 20 mins for check in. no one was there,the number linked wirh expedia isnt even rhe number. i had to call a number that was on the door. the owner wasnt even on site.if you are running a hotel or motel you should be available. theroom was clean only down fall is that it had a bad smell of cigarettes.
Stayed 1 night in May 2019
Response from abid on May 17, 2019
thanks

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money hungry, awful owners!
Used the app to book and used the pay at the hotel feature, it was $95.00. They decided to cancel our reservation without a call or e mail to notify us. Our friends booked the same kind of room less than a day later and were charged $295! When we got to the hotel they said we had pay a walk in fee of $150.00. So our friends became upset because the walk in fee was significantly lower than what they paid. We did NOT end up staying there we went down the street to the Blue Moon Inn and OMG service was incredible! He was nice and understanding and even offered us his umbrella (it was raining) so we could go to the outdoor concert we had planned. Would NEVER recommend the Star inn, just awful. When asked to explain why they cancelled our reservation she just said that’s what we had to do in case you didn’t come.
Stayed 1 night in Dec 2018

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel
Was comfortable stay.
Stayed 1 night in Nov 2018
Response from abid on Nov 21, 2018
Thanks for stay and feed back

10/10 Excellent

Michelle, Cambridge. ON

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with the staff, clean room, had no problems checking in and the motel was quiet, couldn't hear the neighbors. Will stay there again 😀
Stayed 2 nights in Nov 2018
Response from Abid on Nov 14, 2018
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a weekend
Very comfortable stay.
Stayed 3 nights in Oct 2018
Response from abid on Oct 22, 2018
Thanks for stay with us we appreciate your feed back

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel and quiet atmosphere
Was a comfortable stay.
Stayed 4 nights in Oct 2018
Response from abid on Oct 7, 2018
Thanks for stay and we are appreciate your comments

10/10 Excellent

Radouane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Staff very friendly.
Stayed 1 night in Sep 2018
Response from abid on Oct 2, 2018
Thanks for stay with us and we are appreciate your feed back

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owners very nice
I chose this motel based on reviews and they did not disappoint. I have only good things to say. The owners were very nice. The only thing was the last day of my stay, the wifi was off. I would choose this motel the next time I go there.
Stayed 3 nights in Sep 2018
Response from Abid on Sep 25, 2018
Thank you so much for staying with us. We appreciate your feed back.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a very nice place to lay our heads after a long day
Stayed 1 night in Sep 2018
Response from abid on Sep 20, 2018
Thanks for stay with us and we appreciate your feed back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good hotel for budget conscious people. Wifi is really really fast. Shower space is little tight. I didn’t find an outlet in bathroom for hair dryer so I had to use one in the room next to the bed. Staff is friendly.
Stayed 2 nights in Sep 2018
Response from abid on Sep 11, 2018
Thank you for stay with us .We appreciate your feed back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Abid on Sep 6, 2018
Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
the walls of the bathroom was dirty and there was poop on the toilet flush and the roll of toilet paper
Stayed 1 night in Sep 2018
Response from abid on Sep 4, 2018
sorry for inconvinence

10/10 Excellent

Nomad, La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average motel but very cheap compare to its competitors.
Stayed 1 night in Aug 2018
Response from abid on Aug 24, 2018
Thanks

4/10 Poor

John, Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Old, outdated motel. No care taken to keep property and facilities in working and presentable order. Don’t stay here.
Stayed 1 night in Aug 2018
Response from abid on Aug 20, 2018
thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from abid on Aug 19, 2018
THANKS

8/10 Good

Casper, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable room. Clean comfortable bed. Table and chair outside of room. Nice owners. Safe place.
Stayed 1 night in Aug 2018
Response from abid on Aug 16, 2018
Thanks for stay and feed back we appreciate yor comments

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
No it was not close to the falls it did not hsve a seim pool to use did not have a brcque to use showere taps did not work
Stayed 3 nights in Aug 2018
Response from abid on Aug 17, 2018
sorry

10/10 Excellent

eileen, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property a little too expensive but it was Niagara Falls/ Very little staff but she was great. Very welcoming and super helpful.
Stayed 2 nights in Aug 2018
Response from Abid on Aug 12, 2018
Thank you for staying with us.We appreciate your feed back.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Was comfortable stay
Stayed 2 nights in Jul 2018
Response from abid on Aug 11, 2018
Thanks for feed back

8/10 Good

Verified traveller

Liked: Staff & service
Pool was not running with no explanation why. Staff was very friendly.
Stayed 1 night in Aug 2018
Response from ABID on Aug 11, 2018
THANKS

6/10 Okay

Verified traveller

Stayed 5 nights in Jul 2018
Response from abid on Aug 10, 2018
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
The hotel had quick and friendly service. The room was clean and had good wifi. It was adequate for our needs with a good price.
Stayed 2 nights in Aug 2018
Response from abid on Aug 5, 2018
Thank you very much for your remarks

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not again unfortunately!
Where to start. Motel in older area by a couple of Strip Clubs. Pool drained and not available (very old and run down as well). Motel older, slightly run down. Older bed and furniture, very old. Very small room. TV old, remote didn’t work, cable barely available. Only one available plug in whole unit. No available plug in bathroom, with no small towels or tissue box to speak of. Water pressure weak. On the flip side, lady at courtesy desk very nice and welcoming. Bed comfortable enough. Wifi the fastest I experienced during a week staying at different hotels. Motel should be at an $80.00 price point, not $150.00/night.
Stayed 1 night in Jul 2018
Response from abid on Aug 3, 2018
sorry

10/10 Excellent

Andrea, Quebec

Liked: Staff & service, property conditions & facilities, room comfort
Clean, clean clean!! Owners are very sweet and accommodating to your needs.
Stayed 2 nights in Jul 2018
Response from abid on Aug 2, 2018
Thanksyou for stay and feed back we try our best to satisfy all our valuable guest happy

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from ABID on Jul 31, 2018
THANKS

8/10 Good

Jean, Orlando, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from abid on Jul 30, 2018
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room..friendly staff...hot water for shower. No frills but good value for price.
Stayed 1 night in Jul 2018
Response from Abid sohail on Jul 27, 2018
Thank you for staying with us. We apreeciate your feed back.