Aerial view

Reviews of Hyatt Regency John Wayne Airport Newport Beach

4 out of 5
Hyatt Regency John Wayne Airport Newport Beach
4545 Macarthur Blvd, Newport Beach, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1000 reviews" "
Rating 8 - Good. 169 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was a very nice hotel but a pipe burst and it was a little crazy. Not sure what happened
Stayed 2 nights in May 2024
Response from Lindsey on May 28, 2024
Hello Melissa,Thank you for your review. We are happy to hear you enjoyed your stay. We apologize for the inconvenience of the pipe bursting. We hope to welcome you again when it's not as crazy!!Warm Regards,

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Lindsey on May 28, 2024
Dear Jesus,Thank you for your rating. We are happy to see you enjoyed your stay. We hope to welcome you again!Best Wishes,

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to the airport.
Stayed 1 night in May 2024
Response from Ana on May 23, 2024
Dear Christopher,Thank you for providing your feedback. We're glad you enjoyed your stay at our hotel and found our location convenient. We look forward to seeing you again when you visit Newport Beach!

10/10 Excellent

Loray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Eric the manager was exceptional. There was an issue with my reservation due to flight delays and the staff went over and beyond to resolve everything.
Stayed 3 nights in May 2024
Response from Laura on May 22, 2024
Dear Loray,Thank you for sharing your experience. We are sorry to hear that there were issues with your reservation, however we love that Eric was able to resolve the issues in a timely manner. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back in the near future. Best regards,

4/10 Poor

Brandon

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not a big fan as my room was dirty, had broken items, and staff was inconsistent
Stayed 3 nights in May 2024
Response from Rebecca on May 17, 2024
Hello Brandon,Thank you for your feedback and recent stay at Hyatt Regency John Wayne Airport. We are sorry for the issues with the condition of your room and service provided by our team. We will pass along feedback to our management team. If you'd like to discuss this further feel free to reach out to our social team through social channels. Warm regards,Rebecca

10/10 Excellent

Briseida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shelly on May 17, 2024
Dear Briseida! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards Shelly

2/10 Terrible

VENKATESH

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged the money even I didn’t use the room.
Stayed 1 night in May 2024
Response from Christi on May 14, 2024
Hello Venkatesh, thank you for taking time to share feedback on your recent stay at Hyatt Regency John Wayne Airport/Newport Beach. Please send your stay details and a brief description to one of our social or chat channels. We would like the opportunity to make this right. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Betsy on May 14, 2024
Dear Howard,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Noise from airlines airport is across the street
Stayed 5 nights in May 2024
Response from Rebecca on May 10, 2024
Hello Marlene,Thank you for choosing Hyatt Regency John Wayne Airport. It was our pleasure welcoming you. We are sorry for the issues with noise during your stay. We will share all feedback with our management team. We hope to have to opportunity to welcome you back. Warm regards,Rebecca

4/10 Poor

Silvana, Studio City

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and well kept, but too small for a king size bed. The room felt overcrowded. The telephone in the room was not working. When I notified the front desk from my cell phone, I was offered to have the call transferred to order room service, but never offered to resolve the issue that the room telephone was not working. The attendant at the Starbucks/bar in the lobby had a hard time understanding that I wanted a non-dairy alternative for my latte. The hotel was deserted as was Starbucks, but the attendant seemed overwhelmed. Our experience at this hotel was not at all what I expected from a Hyatt Regency.
Stayed 1 night in May 2024
Response from Christi on May 6, 2024
Hello Silvana, thank you for taking time to share feedback on your recent stay at Hyatt Regency John Wayne Airport at Newport Beach. I am sorry to hear that the phone was not working and the size of the room. Please share your stay details and a brief description to our social media or chat channel. We hope for the opportunity to make this right. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in May 2024
Response from Laura on May 6, 2024
Dear Matthew,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Dominic

Stayed 1 night in Apr 2024
Response from Betsy on May 25, 2024
Dear Dominic,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Lucas

Stayed 1 night in Apr 2024
Response from Ana on Apr 30, 2024
Dear Lucas,We are grateful for your rating. Thank you for choosing to stay with us while visiting Newport Beach. We look forward to seeing you again soon!

10/10 Excellent

Edward

Travelled with partner
Liked: Amenities
They had great anticipation of our needs.
Stayed 2 nights in Apr 2024
Response from Laura on Apr 29, 2024
Dear Edward,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our staff was attentive to your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, clean with friendly staff. We picked it based on sound proof rooms and the reviews being so high. However upon arrival I was a little shocked at $30 a night parking (I did find it listed in the "additional options" it's not an option is you drive and frankly there lot was empty). We paid for "High floor" but was put on the 4th floor out of 9. Sadly our room definitely wasnt sound proof we listened to jets taking off all hours. Overall it's okay. We likely won't return too noisy, tiny room and pricey parking.
Stayed 2 nights in Apr 2024
Response from Laura on Apr 29, 2024
Dear Jessica,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on parking fees and noise levels is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Excellent

James

Stayed 3 nights in Apr 2024
Response from Shelly on May 18, 2024
Hello James! Thank you for your excellent rating. We are thrilled that you enjoyed your stay with us! We strive to make each stay pleasant and we are glad that you had a great time! Thank you for your loyalty to Hyatt and please let us know if we may be of further assistance. We look forward to welcoming you again as our guest. Warm Regards, Shelly

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!!
Stayed 1 night in Apr 2024
Response from Ana on Apr 23, 2024
Dear William,We appreciate your feedback. It was a pleasure to have you as our guest during your stay in Newport Beach. It makes us happy to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Betsy on Apr 16, 2024
Dear Darren,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Maria

Disliked: Staff & service
As we arrived we got charge 30 for parking they adosó charge me for the whole room the next morning I had ask why they did that and they reassure me it was a mistake. Now I looked at my bank account to see if the charges were going to fallout as the manager reassured me they were going to, not only the charge was still there but they also charge me for breakfast when I already had buy it included in my Expedia purchase.
Stayed 1 night in Apr 2024
Response from Melinda on Apr 12, 2024
Dear Maria,Thank you for taking the time to review our property. We are sorry to hear about the billing issues you are experiencing. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great.
Stayed 1 night in Jan 2024
Response from Jamison on Apr 11, 2024
Hello Stephanie, Thank you for your wonderful review! We're delighted that you had a great stay with us, and we hope to welcome you back as our guest again soon at Hyatt Regency John Wayne Airport Newport Beach!Best regards,Jamison

10/10 Excellent

Jose

It’s very clean and convenient, as it’s very close to the airport.
Stayed 1 night in Apr 2024
Response from Travis on Apr 9, 2024
Hello Jose!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us and our proximity to the airport. We look forward to welcoming you back again soon!Warm Regards, Travis

6/10 Okay

Armine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checked in at 10 pm, front desk receptionist was rude & unpleasant
Stayed 1 night in Mar 2024
Response from Tieysha on Mar 31, 2024
Hello Armine,Thank you for taking the time out to leave us your rating as well as your feedback. We are so sorry to hear that our front desk staff was rude and unpleasant. We apologize for any inconvenience this may have caused. We do hope that we will have the pleasure of welcoming you back to Hyatt Regency John Wayne Airport Newport Beach in the future.Best Wishes,

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Melinda on Apr 18, 2024
Dear Andrea,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Excellent

julie

Stayed 1 night in Mar 2024
Response from Melinda on Apr 18, 2024
Dear Julie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the housekeeping forgot to change the bedding when requested due to a spill on the sheets. Had to call them at 9 pm to change them. Was a bit awkward but the women were very gracious and professional. Next morning no service and had to request coffee, cups and sugar to be refilled. Am giving 5 stars even though. Morning breakfast was very good with excellent service.
Stayed 4 nights in Mar 2024
Response from Ana on Mar 26, 2024
Dear Rena,Thank you for your feedback. It was a pleasure to host you during your visit to Newport Beach. We are sorry to hear that your initial housekeeping request was not fulfilled. We're glad to hear you enjoyed your breakfast and the service provided by our team. We hope to improve your experience the next time you visit!

8/10 Good

HICHAM

Stayed 1 night in Mar 2024
Response from Tania on Apr 12, 2024
Hello HICHAM,Thank you for the rating. We are happy that you had a pleasant stay with us, and we look forward to staying with us in the future.Best wishes,Tania

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice and the room was super clean. But there is nothing around the hotel within walking distance and limited availability of Uber/Lyft cars at night; we had to wait for one for 20 minutes after dinner around 8 pm just for a 10-minute ride back to the hotel.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 19, 2024
Hello Akiko,I am pleased that you enjoyed the hotel and the guest room while staying with us at Hyatt Regency John Wayne Airport-Newport Beach. Thank you for providing this feedback! We hope that we can welcome you back for another stay. Best regards,

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Betsy on Mar 19, 2024
Dear Johnny,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jan 2024
Response from Tieysha on Mar 16, 2024
Hello Jacqueline,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our hotel to be lovely. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice
Stayed 1 night in Mar 2024
Response from Melinda on Mar 13, 2024
Dear Robin,Thank you for taking the time to review our property. We are so glad to hear you found our property nice. We hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm, regards,Melinda

10/10 Excellent

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated hotel within walking distance of airport. Lobby was open and relaxing.
Stayed 1 night in Mar 2024
Response from Christi on Mar 11, 2024
Hello Warren, thank you for taking the time to share feedback on your recent stay at Hyatt Regency John Wayne Airport- Newport. I am glad to hear this was convenient for you and that the lobby was relaxing. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Dear Mark,Thank you for taking the time to provide your rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 Good

justin

Stayed 3 nights in Feb 2024
Response from Michaela on Feb 27, 2024
Dear Justin,I want to thank you for your patronage to us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your stay and hope to welcome you back as our guest in the near future. I truly appreciate your time and review. Have a great day!

10/10 Excellent

Ladan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Betsy on Feb 26, 2024
Dear Ladan, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Deyu

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Deyu,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Excellent

Ikue, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tieysha on Feb 18, 2024
Hello Ikue,Thank you for your 5 out of 5 rating. We hope you had a wonderful and memorable stay. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Port Beach
This place is always a all around good place, easy to get to, east to park, fast friendly service, nothing bad to say compared to others in So Cal that are all about the money first.
Stayed 2 nights in Jan 2024
Response from Jamison on Feb 4, 2024
Hello Bobby, Thank you for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of the hotel, and that you received excellent service during your stay. We're thrilled that you had no issues locating us or a place to park upon arrival. Our team will appreciate your positive feedback. We look forward to welcoming you again in the future at Hyatt Regency John Wayne Airport - Newport Beach!Best regards,Jamison

10/10 Excellent

farah

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear farah,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

6/10 Okay

DIANNE, MARYSVILLE

Travelled with partner
Liked: Cleanliness, staff & service
I didn't like the toilets in the room. They are too low. Didn't like the barndoor on the bathroom, don't close tight. The restaurant seats were too low for the tables.
Stayed 1 night in Jan 2024
Response from Jamie on Jan 30, 2024
Dear Dianne,Thank you for taking the time to review our Hyatt Regency John Wayne Airport Newport Beach. We apologize for any inconvenience caused by the features in our rooms, and on-property dining. Your comments are valuable to us, and we will share this with our team as we strive to improve our guest experience. We appreciate your feedback and hope to welcome you back as our guest for a more enjoyable stay in the future.Warm regards,Jamie

10/10 Excellent

HENRY

Stayed 1 night in Dec 2023
Response from Betsy on Jan 27, 2024
Dear Henry,Thank you for the 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jamie on Jan 20, 2024
Dear Daniel,Thank you for your wonderful 5-star rating for our Hyatt Regency John Wayne Airport Newport Beach! We're glad that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!

6/10 Okay

Madison

Business traveller
Liked: Staff & service, room comfort
Just meh
The overall experience was just lack luster. Felt like we were staying at a cheap Holiday Inn. Room was small and outdated. Front desk was extremely nice.
Stayed 3 nights in Jan 2024
Response from Melinda on Jan 15, 2024
Dera Madison,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 Okay

Simon

Liked: Staff & service, amenities
Disliked: Cleanliness
Room was subpar clean and when asked to be in a room not facing the airport, I was place in the room facing the airport. Rooms are much smaller than shown in the photo.
Stayed 3 nights in Jan 2024
Response from Rebecca on Jan 15, 2024
Greetings Simon,Thank you for your feedback and your recent stay. We are sorry for your experience with your recent stay. We are sorry for the condition of the room and that your room request wasn't honored. We will share all feedback with our management team. Have a good day.Warm regards,Rebecca

10/10 Excellent

CORINNE

Stayed 5 nights in Jan 2024
Response from Tieysha on Jan 11, 2024
Hello Corinne! Thank you for your 10 out of 10 rating. We hope you enjoyed your stay with us, and we look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. N8ce , clean place
Stayed 1 night in Oct 2023
Response from Michaela on Jan 9, 2024
Hi Melina.Thank you for being our Guest at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your time with us and truly thank you for your time and review. I hope to have you back as our Guest in the near future. Have a great day!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. Staff is very welcoming, parking is easy. Beds are comfy. Room is clean with daily housekeeping. Small fridge in room for drinks. They do have a mini Starbucks on the property which is nice along with a bar and a restaurant. Restaurant is a bit pricey but food was good and the servers were very nice. Benihanas is within walking distance and other spots are also near by but I do recommend you go in car. Airport is right across the street and you can hear them but I wouldn’t say it’s too busy. I think they stop flying around 9ish or 10pm. I would stay here again
Stayed 3 nights in Jan 2024
Response from Laura on Jan 8, 2024
Dear Gloria,Thank you for sharing your experience with us. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura on Jan 8, 2024
Dear Vanessa,Thank you so much for the wonderful rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

2/10 Terrible

Darrin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do a better job cleaning.
I am bald and stayed in the room alone, so there is no way that I should find long hair s in the shower, on the toilet, and on “clean” folded towels.
Stayed 1 night in Jan 2024
Response from Laura on Jan 8, 2024
Dear Darrin,Thank you for sharing your experience with us. We sincerely apologize that your room was not up to Hyatt standards. Please reach out to us on our social .or chat channels so that we can discuss this with you further. We hope to hear from you soon. Best regards,

8/10 Good

Kouharik

Stayed 1 night in Dec 2023
Response from Laura on Jan 8, 2024
Dear Kouharik,Thank you so much for providing your rating. We truly hope you enjoyed your stay and we hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet on Dec 21, 2023
Dear Samantha,Thank you for the great rating you gave our Hyatt Regency John Wayne Airport-Newport! We are pleased to see we met your expectations in every aspect. We hope to have the pleasure of welcoming you back in the future.Warm regards,