View from room

Reviews of Millennium Downtown New York

4 out of 5
Millennium Downtown New York
55 Church Street, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 948 out of 2323 reviews" "
Rating 8 - Good. 497 out of 2323 reviews" "
Rating 6 - Okay. 359 out of 2323 reviews" "
Rating 4 - Poor. 244 out of 2323 reviews" "
Rating 2 - Terrible. 275 out of 2323 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, rooms could use some updating.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Jennifer, thank you for taking the time to share your feedback. We value your opinion about our rooms and are continually looking for ways to enhance the stay of our guests to meet their evolving needs. Your comments regarding upgrading the rooms will be seriously taken into consideration. We're glad to know that our strategic location played a positive role during your stay. Next time you're in town, we hope to demonstrate our improvements to you.

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stufff
Stayed 5 nights in Feb 2024
Response from Customer Service on May 9, 2024
Earl, it's wonderful to hear that you enjoyed your stay at Millennium Downtown New York. Thanks for sharing your positive feedback, and we hope to welcome you back soon.

6/10 Okay

Maximilian

Disliked: Property conditions & facilities
Building feels old, stains on carpet, equipment like lights not working and you can hear elevator movement from inside room. Just feels very dated .
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Maximilian, it's disappointing to hear your recent visit did not meet your expectations fully. Rest assured, we regularly evaluate our facilities to offer our guests a pleasant and comfortable stay. Feedback regarding room cleanliness and functionality is taken seriously, and we're currently investigating these concerns. Furthermore, we have noted your feedback about the elevator noise and are looking into how we can address this. We hope for the opportunity to provide you with a more satisfactory experience on your next visit.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Janet, it's wonderful to see your 4-star rating for Millennium Downtown New York. We truly appreciate your support and can't wait to provide you with another exceptional experience on your next visit. Safe travels till we meet again.

2/10 Terrible

Pupinder, South Glastonbury

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The 4pm guarantee of checking-in into room was the first lie! Second lie was that room will be made available by 5 pm. I came in at 7 pm and had to stand in line for 45 minutes to get to the single receptionist at the counter. No apologies, no courtesy! His attitude was that he was doing a favor to me for $450 per day room!! Insult to injury was that a guy came to our room & removed the mini-refrigerator!! This is NYC people! Animals run this city! Citizens of the world please stay away from NYC! There are plenty of beautiful places to visit in our beautiful country!!
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Pupinder, it's unfortunate to hear about your experience. Timeliness of check-in is something we take seriously, and we regret the delay you encountered. We understand the wait at the reception could have been avoided, and we are working to ensure smoother processes.Your point about the mini-fridge has been noted, and we're looking into it. Your comments make us aware of the aspects we need to work on, and we are grateful for your feedback.As for your comments on New York City, it indeed is a lively and bustling city that may not resonate with everyone's preferences. We hope your future travels are more aligned with your expectations, irrespective of the destination.

2/10 Terrible

kristal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price there were no upgrades, carpet and furniture in the room was dirty
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Kristal, we regret to hear that your expectations on accommodations fell short, specifically regarding the condition of furnishings and carpet. We want all guests to be matched with the most comfortable environment, and your comments help us understand where further attention may be required. We aim for continuous improvement and your feedback is a valuable part of that process. Thank you.

10/10 Excellent

Harveen, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location was fabulous and the staff was very helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied expectations were met
Stayed 2 nights in Feb 2024

2/10 Terrible

Erica

Stayed 5 nights in Apr 2024
Response from Customer Service on May 6, 2024
Erica, it's regrettable to learn that your recent stay didn't meet expectations. We would greatly appreciate any specific feedback that could help us improve. We strive to ensure every guest has an enjoyable experience and we hope for an opportunity to better serve you in the future.

6/10 Okay

OCKERT

Disliked: Property conditions & facilities
Bath tub can’t be used because broken plug Can’t regulate temperature of water in shower Cleaning not replacing glasses, coffee, body wash
Stayed 6 nights in Apr 2024
Response from Customer Service on May 5, 2024
OCKERT, it's disappointing to hear about the problems you encountered with the bathroom fixtures and replenishment of toiletries during your stay. Should any guest have such issues, our team members are on hand to offer immediate assistance and rectification. Likewise, for concerns with in-room amenities, we suggest letting our colleagues know, as they strive to keep all rooms comfortable and well-stocked. We appreciate your feedback and will make necessary improvements. It's our hope that you would give us another opportunity to serve you better in the future.

10/10 Excellent

Pupinder, South Glastonbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to spend time in financial district & 9/11 memorial.
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Pupinder, it's wonderful to know you appreciated the convenient location of Millennium Downtown New York, particularly in relation to the financial district and 9/11 memorial. We are delighted that you enjoyed your stay, and we look forward to welcoming you back for another memorable visit.

10/10 Excellent

Roman

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Roman, it's wonderful to hear that your stay at Millennium Downtown New York resonated with you. Our team members are thrilled to receive your positive rating on Expedia. We eagerly look forward to your next visit!

8/10 Good

orlanda, Smithtown

Travelled with partner
Liked: Cleanliness
Great views .nice area walkable to shopping areas and close to tourist atration
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Orlanda, we're delighted you enjoyed the stunning vistas offered by Millennium Downtown New York and found our location convenient for both shopping and nearby tourist attractions. Thank you for taking the time to share your feedback and we look forward to welcoming you back soon.

2/10 Terrible

spyridon

Business traveller
Disliked: Cleanliness, property conditions & facilities
mold in bathroom and everything is very dated and worn out furnishings
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Spyridon, we're disappointed to hear about your encounter with less than satisfactory conditions during your stay. The issue with your bathroom and the state of the furnishings does not represent the experience we strive to provide. We are always aiming to improve, and your feedback is invaluable in that process. Thank you for taking the time to share it with us.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Dwight, it's wonderful to see your top score for Millennium Downtown New York! We appreciate your succinct feedback and look forward to welcoming you again in the future.

2/10 Terrible

Mari

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Small room with elevator noise inside room we can’t sleep good sooo noisy, They charge more than Expedia price without any additional service or facilities! So shame!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Mari, it's regrettable to learn that your recent stay did not live up to your expectations. We sincerely apologize if you found the room to be not as spacious as desired and were bothered by disturbances. When it comes to pricing, we always strive to maintain transparency and feel sorry if this aspect did not come across clearly. Please know that our team members are available to explain any billing inquiries. We hope you'll consider giving us another opportunity to provide a more suitable and pleasing experience in the future.

8/10 Good

Rozenia

Travelled with partner
Liked: Staff & service, amenities
It was so many things to do in walking things and places to eat. Transportation was easy and readily available. I didn’t like the fact that we had issues with the ac unit but otherwise everything else was amazing
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Rozenia, it's great to hear you enjoyed Millennium Downtown New York's convenient location and had a positive experience with local transportation. The team regrets any inconvenience with the air conditioning. They always strive to deliver a comfortable stay, so we're glad to have offered you a memorable experience despite this. Looking forward to welcoming you back for another amazing stay!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay Really Enjoyed my self!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Adrian, it's great to hear that you had an enjoyable experience at the Millennium Downtown New York. We truly appreciate your feedback and look forward to the possibility of hosting you again in the future.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Michelle, it's delightful to know that you enjoyed the stunning vistas at Millennium Downtown New York. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay.

8/10 Good

Earl, Falls Church

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is showing its age and onsite amenities are slim. Staff, especially housekeeping, was excellent and very professional. The front desk accommodated a special request and exceeded my expectations. Location is unbeatable! Would stay again.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Earl, it's wonderful to hear that the professionalism of our team members and our unbeatable location made your stay at the Millennium Downtown New York enjoyable. While we are proud of our hotel's ageless charm, be assured we are always working on updating our amenities. Your expectations and special requests are important to us, we're glad our front desk colleagues were able to exceed them. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

Igor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay will be back
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Igor, thank you for sharing your experience at the Millennium Downtown New York. We're delighted you had a fantastic stay and we look forward to your return visit. Safe travels until then.

4/10 Poor

Ida

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Ida, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thank you for the 4-star rating, Paul!It's great your time at Millennium Downtown New York was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Sergey

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Thanks for the 4/5 rating, Sergey!We're thrilled you enjoyed your time at Millennium Downtown New York so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Location was great as was the service from the staff. The rooms were dated, but clean and could use some TLC. My only complaints are no onsite parking (it was a short walk) and the beds were way too small to accommodate 4 people. Luckily we were able to get a roll away bed to accommodate one child, but my wife and I were definitely squeezing to fit on these beds. All things considered this was a great stay in a great location.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Mark, thank you for your feedback on your recent stay at Millennium Downtown New York. We're pleased to know you appreciated our service and central locale. Regarding your comments on the room decor and bedding, we appreciate your input and are continually working to enhance our guests' experience. We regret any inconvenience you encountered with parking and bed size. We'll make a note of your comments for future improvements. Thanks again for your valuable feedback; it's an essential part of our ongoing efforts to make each guest's stay wonderful. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Thank you for the wonderful rating, Ivana!It's fantastic you enjoyed your time at Millennium Downtown New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

2/10 Terrible

Baheja

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds are very small and uncomfortable. The hotel is not very clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Baheja, it is regrettable to hear about your less-than-satisfactory stay, particularly regarding the comfort of your accommodations and the cleanliness of the surroundings. We adhere to high cleaning standards and do our best to ensure all our guest rooms fulfill comfort expectations. Your feedback has been shared with the related teams as we continually aim to enhance our guest experiences. Thank you for taking the time to share your observations.

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Apr 20, 2024
Thanks for the outstanding rating, Nicolás!We're delighted your time at Millennium Downtown New York was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Jennifer

This hotel was fine. Great location for downtown. Rooms are a little worn
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jennifer, we're glad you enjoyed our prime downtown spot. We're continually working on fine-tuning our in-room experience, and your feedback aids in this continual improvement process. We truly value your thoughts and hope to welcome you back soon.

10/10 Excellent

Ispart, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Ispart, thank you for your superb rating for Millennium Downtown New York! We're glad to know we left a splendid impression and we hope to welcome you back soon for another 5-star experience!

4/10 Poor

Johanna Meryham, Yonkers

Liked: Property conditions & facilities
Disliked: Staff & service
La primera noche no pude dormir porque no podía cerrar la ventana en la parte de abajo de la misma, estamos hablando de un piso 35 ahí estaba el viento era súper fuerte y movía todo en la habitación, mi habitación parecía la habitación de la chica de la película El exorcista de todo lo que se movía, el ruido en fin me pasé toda la noche esperando que algún empleado del hotel me ayudara y no fué hasta las 7pm que llegó alguien. Muy mala experiencia.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Johanna Meryham, entendemos su preocupación acerca de la ventana y el viento durante su visita. Las comodidades y la comodidad de la habitación son muy importantes para nosotros. Lamentamos que tardara tanto tiempo para que un miembro de nuestro equipo llegara a su habitación. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio. Esperamos que decida visitarnos nuevamente para poder ofrecerle una mejor experiencia.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Easy, no fuss.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Brittany, it's such a delight to hear about your positive experience at Millennium Downtown New York. We're thrilled you found your stay to be uncomplicated and enjoyable. On behalf of all our team members, we thank you for choosing us and look forward to welcoming you back in the future.

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness
Property needs a little bit of upgrading; especially for the price. Speaking of price, breakfast was supposed to be included. I set it up to be delivered at 8:00 AM and by 8:30 AM it still hadn't showed up. We wound up going out to eat and wasn't refunded for that. Lastly, we had two of the lights by the bed out (bulbs must have needed to be changed) The shower had a small border on the floor but the water goes all over the floor. But hey, we had 2 towels to keep the floor dry. I did mention the issues to the staff who didn't seem to care too much. The positive:. Great views of the city. That was the best part. Not sure if the view makes it worth the price. It is right next to Freedom Tower of that helps.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Russell, it's regrettable to hear that you encountered challenges during your stay. We apologize for any dissatisfaction with regards to the upkeep of the hotel and discrepancies with your breakfast order. It's certainly not our standard to keep our guests waiting for their meals or overlook lighting and bathroom issues. We value your feedback about the attention shown by our team members, as we always strive to provide attentive and caring service. On the bright side, we're delighted you enjoyed the stunning urban views afforded by our location. We hope to welcome you back in the future and exceed your expectations, making your experience truly worthwhile.

6/10 Okay

Dmitriy

Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Dmitriy, thank you for taking the time to leave a rating after your stay. It seems we didn't entirely live up to your expectations. We're constantly striving to improve guest experiences and would appreciate more specific feedback to assist us in making future stays better. We hope you consider our hotel again for your next visit to New York.

10/10 Excellent

Jp

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Jp, it's fantastic to hear that you found the location of Millennium Downtown New York so advantageous! We're pleased you enjoyed your experience with us and look forward to welcoming you back on your next trip to New York.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay!
Stayed 3 nights in Jan 2024
Response from Customer Service on Apr 10, 2024
Cheryl, it's wonderful to see you had an enjoyable stay at Millennium Downtown New York! We're thrilled that everything met your expectations and we hope to welcome you back again in the future.

10/10 Excellent

Angela, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 6 nights in Feb 2024
Response from Customer Service on Apr 9, 2024
Angela, it's great to hear from you! We're delighted your stay at Millennium Downtown New York met your expectations. We appreciate your feedback and look forward to welcoming you back soon.

2/10 Terrible

Darlene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways are dark, my mini fridge was broken, there is no in-room safe and overall the property is plain tired. Definitely not a 4-star property.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Darlene, it's regrettable to hear about your recent experience. While we strive to provide a memorable and pleasant stay, it appears we fell short during your visit. We apologize for the issues experienced with the mini fridge and other amenities. Moreover, we recognize the aesthetic aspects mentioned and wanting a brighter ambiance. Continual input from valued guests like you allows us to focus on aspects requiring attention and enhancement. We hope for the opportunity to better serve you in the future.

2/10 Terrible

Clenio

Travelled with family
Disliked: Amenities, property conditions & facilities
Never again
Response from Customer Service on Apr 8, 2024
Clenio, it's unfortunate to hear about your recent experience. We aim to provide exceptional service to all guests, and we're concerned we did not meet your expectations this time. We're always open to hearing suggestions and specific feedback to improve. Please do reach out to us to discuss your experience so we can work towards ensuring it doesn't reoccur.

10/10 Excellent

Bekzod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Thanks for the perfect rating, Bekzod!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Downtown New York.Have a wonderful day!

4/10 Poor

Romona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Romona, it seems like your stay wasn't up to your expectations. We value your feedback and would be grateful if you could provide us with more details. Your insights are critical to help us improve and offer a better experience for you and future guests.

10/10 Excellent

Miguel, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everything
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Miguel, your kind words are truly delightful. The team at Millennium Downtown New York is thrilled you enjoyed your time with us. It's our privilege to provide an exceptional experience for our guests. We hope to see you again soon.

4/10 Poor

Luis

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Apr 3, 2024
Luis, it's evident from your score that your stay didn't meet your expectations. Our goal is to provide a remarkable experience for all our guests, and it's unfortunate that we fell short in this instance. Any feedback you could provide would be immensely appreciated to help us understand where we could improve. We sincerely hope to have another opportunity to redeem ourselves in the future.

8/10 Good

Majeed

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thanks for the 4/5 rating, Majeed!We're happy you had such a lovely stay at Millennium Downtown New York! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and check out. They even watched our bags for the day after checkout so we could walk around without bringing them. Room was very nice and the view was incredible.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ryan, it's wonderful to hear you had such a seamless experience at Millennium Downtown New York. We're thrilled to know our care for your bags facilitated an easier exploration day for you. We're also glad you enjoyed your comfortable accommodations and the breath-taking view. We hope to welcome you back soon for another incredible stay.

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Room was not cleaned well. Found pills on the floor (with young children), my son found a chapstick by the bed. Stains on bed and floor near bed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Angela, we regret to hear there were several cleanliness issues during your stay, including finding objects on the room's floor and certain marks. Our guests' safety is our topmost priority, especially when it comes to children. It is concerning to hear that we didn't meet your expectations this time. We're taking your feedback seriously and have notified our housekeeping team to enhance their attention to detail. We hope that you'll provide us with another opportunity to serve you better in the future.

8/10 Good

Meridith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting the World Trade Center Memorial, right across the street. Friendly, helpful staff!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Meridith, it's wonderful to hear that the location of Millennium Downtown New York worked perfectly for your visit to the World Trade Center Memorial. We're delighted our team members were able to provide you with friendly and helpful service. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Princess

Travelled with partner
Disliked: Staff & service, amenities
It’s a great view from your room but I was on the 31 floor and all I heard at night was the vents making noise, walls are very thin I heard people’s shower, and them talking ! Room doesn’t have a mini fridge to accommodate you with personal beverages! Found hair in my bed sheets! So Overall you’re really paying for the view and don’t think the price is worth it
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Princess, your feedback is acknowledged. It's unfortunate to hear that you encountered some disturbances during your stay. Factors potentially affecting tranquility, such as room noises and the apparent thinness of the walls, are typically addressed with utmost seriousness. In regard to the lack of a mini fridge and your observations about cleanliness, measures are continually put in place to address and surpass our guests' expectations. While the view may have been a highlight, the intention is to deliver excellent overall value. Your points have been noted and will be shared with the relevant colleagues for further evaluation. We do hope there's another opportunity to serve you better in the future.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location... Being across the street from the Oculus and the World Trade Center was amazing. I knew when I booked it that we were close, but I had no idea we were THAT close. The staff was fantastic. The hotel is spotless. Considering everything, I think the price of the hotel was a bargain. I don't want to fly all the way to NYC and stare out at a wall from my hotel room. I had an amazing view that I could stop looking at. I highly recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Steven, it's heartening to know you appreciated Millennium Downtown New York's location and found it to be a central point for your visit. Our team members strive to ensure all areas are immaculate and present a welcoming atmosphere, and your feedback is certainly a testament to that. We're also pleased you found value in the stay and relished the remarkable view from your room. Being highly recommended by you genuinely inspires us. We certainly look forward to welcoming you again.

10/10 Excellent

Elisa

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Elisa, it's great to know you had a fantastic stay at Millennium Downtown New York. We're delighted you enjoyed your time with us and we're hopeful to host you again soon.