Exterior

Reviews of Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1017 reviews" "
Rating 8 - Good. 278 out of 1017 reviews" "
Rating 6 - Okay. 159 out of 1017 reviews" "
Rating 4 - Poor. 83 out of 1017 reviews" "
Rating 2 - Terrible. 77 out of 1017 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

DELIAMYELIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just right. Very good for the price and amenities when you compared with other hotel in the area.
Stayed 4 nights in May 2024

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overnight staff was not helpful. But the daytime staff was wonderful and helped us with an issue very quickly.
Stayed 4 nights in May 2024

10/10 Excellent

jeannette rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable. Location was fine. All Staff excellent & attentive. Breakfast hot & good. Walking Space in room was a bit small & narrow but we were able to manage. Overall experience was very good I would come again & recommend to family & friends.
Stayed 2 nights in May 2024

8/10 Good

Nataria

Business traveller
Liked: Cleanliness, staff & service
Clean and comfortable stay. Enjoyed the free breakfast option. Convenient location without being too in the mix
Stayed 5 nights in May 2024
Response from Customer Service on May 26, 2024
Nataria, thank you for sharing your experience at Holiday Inn Express Manhattan Midtown West. It’s wonderful to hear that you found your stay clean and comfortable, and that you appreciated the complimentary breakfast. We are glad you found the location convenient. We hope to welcome you back soon!

6/10 Okay

Nancy, Chesterfield

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My room was right by the elevator and I heard the mechanics all night long. Was that because I booked through a 3rd party? Room was clean and everything that I required was there. Quick and easy walk to food and entertainment.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Nancy, thank you for sharing your experience. It's wonderful to hear that the room met your needs and that you found the location convenient. Your feedback about the noise near the elevator has been noted. We hope to have the opportunity to provide you with a quieter stay in the future.

10/10 Excellent

May Zita

good
Stayed 3 nights in May 2024
Response from Customer Service on May 23, 2024
May Zita, thank you for your positive feedback! Holiday Inn Express Manhattan Midtown West is thrilled to hear you had a pleasant stay. We hope to welcome you back soon!

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They always clean your room everyday until other hotels. Great hotel.
Stayed 3 nights in May 2024
Response from Customer Service on May 23, 2024
Pauline,Thank you for sharing your positive experience at the Holiday Inn Express Manhattan Midtown West. Our team members are dedicated to ensuring a pleasant stay for every guest. We look forward to welcoming you back!

6/10 Okay

Lori

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were wonderful but the room was dingy and small. We were on the first floor tucked behind the elevator and I got the impression that it was not originally a regular room. We got a king size bed but the walkway to get around it was about a foot wide and required you to walk sideways to fit.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Lori, thank you for your feedback. It's wonderful to hear that our team members left a positive impression. We appreciate your comments on the room and will take them into consideration as we strive to improve guest experiences. We hope to have the opportunity to serve you better in the future.

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was super helpful and pleasant.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Jill, thank you for your kind words about the team members at the Holiday Inn Express Manhattan Midtown West. We're pleased they could assist you and contribute to your pleasant stay. We look forward to your next visit!

4/10 Poor

Oyuntuya, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities
So hard to check in
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Oyuntuya, thank you for sharing your feedback. It's concerning to hear about the difficulties you encountered during check-in. The check-in process is intended to be smooth, and any issues are taken seriously. Your experience will be reviewed to better understand what happened.

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in May 2024
Response from Customer Service on May 21, 2024
Lucia, thank you for your kind words! We're thrilled that you found the location of the Holiday Inn Express Manhattan Midtown West to be great. We hope to welcome you back soon!

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were fantastic. Very helpful, polite and friendly. The only thing I would mention is that the shower curtain had some dark mold at the bottom. A very easy fix. Other than that, everything was wonderful.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Shari, thank you for your wonderful comments about Holiday Inn Express Manhattan Midtown West. The fantastic service from our team members is something we're proud of, and we appreciate your feedback regarding the shower curtain. We're glad to hear that everything else met your expectations. We're looking forward to welcoming you back.

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for you elevators went down for a little while which is no big deal. Great great breakfast love it love it love it great housekeeping awesome hotel I love you visit there again. Your hotel is one of the best I've ever stayed in at Manhattan.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Kristi, thank you for your wonderful feedback about the Holiday Inn Express Manhattan Midtown West! It's great to hear you enjoyed the breakfast and housekeeping. We appreciate your understanding regarding the elevators. We look forward to welcoming you back on your next visit to Manhattan!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 19, 2024
Thank you for the perfect rating, Rene!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express Manhattan Midtown West. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Abhay

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Average
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Abhay, thank you for taking the time to share your feedback. Your input is valuable, and we will use it to improve. We hope to welcome you back in the future for a more exceptional experience.

6/10 Okay

Lukasz, Montclair

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is definitely very, very dated - common areas, rooms - scream for a major update. It just feels run down and way below brand average. Extremely crowded reception and breakfast area. I did not even tried the breakfast since it was just crowded. Long waits for elevators. The surroundings, particularly at night, are not great - it is situated off beaten track and I can imagine a single person not feeling comfortable walking in the street the hotel is on at night.
Stayed 4 nights in May 2024
Response from Customer Service on May 16, 2024
Lukasz, thank you for sharing your experience. The hotel values your feedback about the design and ambiance. This input is significant for the continuous improvements our team aims to achieve. The hotel understands that the reception and breakfast area can get busy, and they appreciate your patience. Safety and comfort of the guests are top priorities, and the hotel takes these concerns seriously. Your insights are appreciated, and the team will keep them in mind as they work towards making future visits more pleasant.

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel stay in my life. Location is not bad but the room was funky. The staff was awful. They charged my card $1600 because they charged me for the deposit that I had already paid, the remaining balance and then the entire amount. When I complained about it, their response was "oh no worries, the charge will go back when you check out". Are you kidding me??? The staff also acts as if they don't understand English when you have an issue but I watched them talk perfect English to other guests. Never again!!!!
Stayed 3 nights in May 2024
Response from Customer Service on May 15, 2024
Monique, thank you for sharing your feedback. It's good to know you found the central location convenient, but it is disappointing that certain aspects did not meet your expectations. The concerns you mentioned regarding room condition and communication with our team are noted, and we're committed to improving. Addressing billing issues promptly and efficiently is very important to us, and we regret any inconvenience you experienced.

8/10 Good

Irenecris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel, just very small rooms they have
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Irenecris, it's wonderful to know that you love Holiday Inn Express Manhattan Midtown West. We acknowledge your note on the size of our rooms. They are designed for streamlined city living, however, we always endeavor to ensure that every guest has a comfortable stay. Thank you for your review.

10/10 Excellent

Philip, FPO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were outstanding only issue was the free Internet was very spotty from the hotel room.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 11, 2024
Philip, it's wonderful to hear you found the accommodations at Holiday Inn Express Manhattan Midtown West outstanding. We also appreciate your feedback about the internet connection and will certainly look into enhancing it. We can't wait to serve you again soon.

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
After the temporary water shutdown one night, the hot water ran brown for the entire next day. Nothing the property could've done about this, but travelers should be aware that it's an older property.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Nathan, thank you for your feedback. We regret to hear about your experience with the water following the unavoidable closure. Please rest assured, we work continuously to maintain our facilities, and we make it a priority to ensure all guests have a comfortable stay. Your insight helps our team address concerns and enhance the guest experience. We hope you give us another chance to better serve you in the future.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - a bit chaotic at breakfast, but it’s worth the wait.
Stayed 5 nights in Feb 2024
Response from Customer Service on May 6, 2024
Lee, thank you for choosing Holiday Inn Express Manhattan Midtown West and leaving such positive feedback. We're elated to know you enjoyed your stay. We acknowledge that breakfast time can get a bit busy and assure you that we're continuously working to make it smoother for our guests. We look forward to welcoming you again in the near future!

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have hot water for 2 days!!! Our toilet didn't flush!!! Horrible place
Stayed 3 nights in May 2024
Response from Customer Service on May 6, 2024
Linda, we deeply regret hearing about the issues you experienced regarding the bathroom facilities. It's certainly not indicative of the seamless stay we aspire for our guests. We have addressed your concerns to our maintenance team for future guest satisfaction. We hope you'll give us another chance to better serve you in the future.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Good location. Lots of dining option nearby on 9th ave. Very walkable and 50th st. Subway clise by. Elevators and breakfast crowd are challenging. The one lady looking after the breakfast area is extraordinary to feed hundreds in a couple of hour.
Stayed 6 nights in Apr 2024
Response from Customer Service on May 4, 2024
David, it sounds like our central location proved advantageous for your trip, with a wide range of dining options and convenient subway proximity. Your feedback regarding the elevators and breakfast period is valuable. Our team will consider it as we continuously strive to improve our services. Furthermore, the commendation for our colleague in the breakfast area is much appreciated and will certainly be passed on. We hope you'll choose us again for a more flawless experience.

10/10 Excellent

Balaji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Convenient location. Comfortable beds.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Balaji, it's wonderful to know that Holiday Inn Express Manhattan Midtown West provided you with a delightful breakfast experience, a convenient location, and comfortable beds. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next trip to Manhattan.

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay for work but very remarkable, as soon as you get to he front desk for check in you meet a wonderful person her name was Touria, very nice, friendly and very helpful,
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Mohamed, we're thrilled to hear about your positive experience at Holiday Inn Express Manhattan Midtown West. It's heartwarming to know that Touria made such a strong impression and provided the friendly service expected. Her dedication to guests is indeed appreciated. Thank you for taking the time to highlight her efforts. We look forward to the pleasure of having you back soon for another remarkable stay.

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. I would stay here again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Oksana, it's genuinely uplifting to hear your kind words regarding your stay at Holiday Inn Express Manhattan Midtown West. Your willingness to return is the highest compliment you could provide. We eagerly await your next visit.

6/10 Okay

Amy

Disliked: Staff & service
Asked for a king with extra floor space got a basement floor with two tiny beds- I know it’s generally the hotels fault it’s Expedia.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Amy, it's disheartening to learn about the mix-up regarding your room type and placement during your stay. Although, the booking details are generally managed by the platform you book through, our team strives to accommodate quests' needs wherever possible. We assure you, these matters are taken very seriously and we'll continue to make efforts to improve guest experience in the future. Please consider us for future visits so we can provide the experience you expected.

10/10 Excellent

Cheryl

Good location and staff
Stayed 2 nights in Apr 2024
Response from Customer Service on May 5, 2024
Cheryl, it's wonderful to know you appreciated the convenient location and the warm service from our team members at the Holiday Inn Express Manhattan Midtown West. We hope to make your future visits just as enjoyable. We eagerly await your return!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really friendly and amazing. The rooms were clean and the location is 15 min walk from times square. I would definitely stay here again.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Maria, it's delightful to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. Our team members appreciate your commendation of their friendliness, and we're thrilled that you found our rooms to be tidy. It's also wonderful to know our location was convenient for your exploration of the city. We eagerly await your return - thank you for choosing us for your stay in Manhattan.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
I wish I knew ahead of time that there was construction outside and the outside dinning area was not in use.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Linda, we're glad you chose to stay at Holiday Inn Express Manhattan Midtown West. We regret any inconvenience caused due to the ongoing property improvements nearby and the temporary closure of our outdoor dining facility. We strive to provide up-to-date information and we appreciate your understanding. Your feedback will be used to enhance guests' experiences. Thank you.

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, los empleados muy amables especialmente Sonia y Freddy. Hotel cerca del tren y de lugares turísticos para visitar. Incluye desayuno y súper rico. Definitivamente vuelvo a hospedarme.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Omayra, es maravilloso saber que disfrutó de su estadía en el Holiday Inn Express Manhattan Midtown West. Los miembros de nuestro equipo, especialmente Sonia y Freddy, agradecen sus amables comentarios. Nos complace que nuestra conveniente ubicación haya sido ventajosa para usted y que haya disfrutado del desayuno. Esperamos ansiosamente recibirlo nuevamente en su próxima visita.

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Our air conditioner made LOUD clunking noises and kept us up all night. However the staff was accommodating and gave us a discount
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Julie, thank you for taking the time to share your experience. It's regrettable to hear that your stay was slightly disturbed due to an issue with the air conditioning system. Rest assured, we're committed to making ongoing improvements for our guests. We're glad that you found our team members to be supportive. At the Holiday Inn Express Manhattan Midtown West, our guests' satisfaction is our top priority. We hope you'll return and allow us to provide an even more enjoyable stay in the future.

8/10 Good

Wes

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Wes, thank you for choosing the Holiday Inn Express Manhattan Midtown West. We appreciate your positive rating and are delighted you enjoyed your stay. We hope to welcome you back in the near future for an even better experience.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It needs to be clear that the best/closest parking & the most reasonable is $50, but 2 blocks away. The exterior of the window is pretty nasty, but the interior is clean and welcoming
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Bridget, thank you for choosing to stay at the Holiday Inn Express Manhattan Midtown West and for offering your insights. We appreciate your commendations about our hotel's inviting interior. We also take your feedback regarding the parking and window conditions seriously. Rest assured, our team members are continually striving for improvements in all areas. Looking forward to welcoming you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful staff and Manager Benjamin got me checked in 2 hours early after my very long 15 hours of overnight traveling. Rooms are clean and have all the necessities. Exactly what you would expect from a Holiday Inn:) Breakfast was great in the morning as well. Check out was quick and efficient and I received my deposit back almost immediately. All around a great experience from check in to check out.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Ashley, it brings us joy to hear that your experience at the Holiday Inn Express Manhattan Midtown West lived up to your expectations. We're especially pleased that you found our rooms spotless with just the right amenities. Knowing you appreciated our smooth check-in/out process, expedited by Benjamin and the rest of our team, brightens our day. We're thrilled you showcased our breakfast as an additional highlight as well. Your feedback is valued and appreciated and we look forward to welcoming you back on your future travels!

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Anna, thank you for rating your stay at the Holiday Inn Express Manhattan Midtown West. We hope you had a satisfactory visit and look forward to welcoming you back for an even more fulfilling experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Perfect pre-cruise hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Michael, we're thrilled to hear that the Holiday Inn Express Manhattan Midtown West was the perfect pre-cruise hotel for you. We appreciate your kind words about our dedicated team members. It's our pleasure to make your stay enjoyable. We look forward to the opportunity of serving you again in the future.

8/10 Good

Akuba

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small with nothing to see but the street, and no room service. The towel cart was in the hallway for self-service. The bathroom was very clean. One can regulate the heat and AC. The subway was a few blocks away and there were many corner stores around.
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 9, 2024
Akuba, it's great to hear you appreciated our clean facilities and the convenience of our location. We're sorry if the room size and absence of room service wasn't as per your expectations, and thank you for your observations about the towel cart. Remember, the Holiday Inn Express Manhattan Midtown West hosts a friendly team ready to assist and enhance your stay in any way possible, so do get in touch if you need anything. We're looking forward to welcoming you back on your next visit to the area, and hopefully exceeding your expectations in all areas.

10/10 Excellent

Tara

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 9, 2024
Tara, it's great to hear that you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We're glad we could meet your expectations and we look forward to welcoming you back in the future. Thank you for sharing your rating with us.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
William, we're ecstatic that you found the team members at Holiday Inn Express Manhattan Midtown West to be commendable. Hospitality is our passion and we hope to exemplify that during each guest's stay. We look forward to welcoming you back in the future!

10/10 Excellent

Alexis, Converse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe and quiet place.
Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 3, 2024
Alexis, it's wonderful to hear that you found the Holiday Inn Express Manhattan Midtown West to be a calm and secure setting for your stay. It was a pleasure having you and we hope to welcome you back soon!

4/10 Poor

Zachary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No parking, trash everywhere and construction.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Zachary, it's regrettable to learn that your experience didn't match your expectations, especially related to the surroundings. While we don't have direct control over external issues like parking and construction, we remain dedicated to providing a memorable stay despite those challenges. We hope you'll consider giving us another chance in the future to show you the experience we strive to offer.

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facility. There is not enough room during breakfast. I felt unsafe in the environment in the aftermath of COVID. It was so crowded that my family and I could not get up from the table we were at because there were lines to get to the breakfast on all sides. You need more space for the amount of guests you have. Also, the room was extremely cramped, but I doubt there's much you can do about that at this point. The elevators are also unbearably slow or broken down completely and need to be serviced. Overall, very friendly staff and I appreciate the cleanliness of the place. Thank you for holding our bags after check out! We really appreciate it.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Dorothy, the team at Holiday Inn Express Manhattan Midtown West is delighted to know you found our hotel immaculate and enjoyed our services. We appreciate you highlighting the concern about breakfast scheduling and space management. Note that your comfort and safety are paramount to us, so we'll definitely consider this feedback for future improvements.Regarding your comments about room and elevator efficiency, we understand how important these aspects are to enhance our guests' experience. We'll ensure to communicate your points with the appropriate departments.We're looking forward to welcoming you back, and it'll be our pleasure to assist with baggage storage or any other needs in the future. Thank you for choosing to stay with us.

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tulia helped us store baggage and made out check in seamless, she went out of her way to help us out and it made our stay so much easier and stress free!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Kara, thank you for recognizing Tulia's efforts to make your stay at Holiday Inn Express Manhattan Midtown West easier and stress-free. We're delighted that our team member's dedication to service played a significant part in your experience. We're hopeful to have the chance to welcome you back in the future.

10/10 Excellent

Stefany

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 27, 2024
Stefany, it's pleasing to know you had a top-rated experience at the Holiday Inn Express Manhattan Midtown West. We look forward to hosting you again on your next visit. Safe travels!

10/10 Excellent

Seyedeh Maryam

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for the excellent rating, Seyedeh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express Manhattan Midtown West! We look forward to hosting you again soon.

2/10 Terrible

Tyler

Business traveller, Travelled with partner
The sound quality of the room was terrible. All the sounds coming from the lobby made it impossible to sleep in the room. Tried to change rooms but non available.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Tyler, we regret to hear about the sound disturbances you experienced during your stay. Our intent is to ensure all our guests have a peaceful experience. We apologize that you weren't able to switch rooms due to availability. We have noted your feedback and will make sure our team members prioritize improving our room soundproofing. Thank you for taking the time to help us improve our services.

8/10 Good

Kathy, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to walk to Time Square, shopping, Columbus Circle. Hotel was comfortable for short stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Kathy, we're thrilled to learn you found The Holiday Inn Express Manhattan Midtown West's location advantageous. We strive to offer convenience as you explore the city and are pleased that our accommodations met your needs during your short visit. We hope to serve you again the next time your travels bring you to New York.

10/10 Excellent

Joan

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for the fantastic rating, Joan!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express Manhattan Midtown West! We can't wait to see you again soon.

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Rakesh, thank you! We're thrilled to see your top score for the Holiday Inn Express Manhattan Midtown West. Your positive rating speaks volumes, and we're glad we could provide an exceptional stay. We're eagerly anticipating your next visit!