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Reviews of Fullon Hotel Tamsui Fisherman's Wharf

4.5 out of 5
Fullon Hotel Tamsui Fisherman's Wharf
No. 83 Guanhai Road, Tamsui, New Taipei City

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 384 reviews" "
Rating 8 - Good. 159 out of 384 reviews" "
Rating 6 - Okay. 48 out of 384 reviews" "
Rating 4 - Poor. 20 out of 384 reviews" "
Rating 2 - Terrible. 2 out of 384 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jo Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 飯店管理人員的留言 on Apr 30, 2024
DEAR JO WEI,感謝您的入住反饋，這都會是飯店進步的最大動力!!!! 期待您的下次出遊,希望依然會想到我們!!!期待您的下次蒞臨We will look forward for service you again.Thanks and best regards,From 福容大飯店•漁人碼頭店-客房部

8/10 Good

Ching Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 飯店管理人員 on Jan 1, 2024
DEAR，感謝您的反饋，將會是飯店進步的最大動力期待您的再次入住THANKS

10/10 Excellent

Tsyren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, quite and beautiful sight seeing.
Stayed 1 night in Jun 2023
Response from RESERVATION on Jul 8, 2023
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

8/10 Good

suyu

Stayed 1 night in Jun 2023
Response from RESERVATION on Jun 8, 2023
非常感謝你抽空評分，歡迎您再度光臨。

8/10 Good

Altairaeon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from RESERVATION on Nov 3, 2022
感謝您填寫顧客意見

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from RESERVATION on Jan 2, 2022
非常感謝你抽空評分，歡迎您再度光臨。

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from RESERVATION on Jan 2, 2022
非常感謝你抽空評分，歡迎您再度光臨。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
早餐很重要
整體住宿感覺很不錯，但是美中不足的是早餐供應。前一天晚上每間客房都已經預定隔天的早餐了。但是，卻在領餐時間到前往領取時，被告知無法領取，最後拿到的時間為原定時間的1小時以後。但是，餐點依然是冷的。這是這次住宿最不滿意的地方。
Stayed 2 nights in Sep 2021
Response from RESERVATION on Sep 29, 2021
非常感謝你抽空撰寫評語，我們會把您寶貴的建議提供給相關單位做為未來改善的方向，期待您再度光臨。

4/10 Poor

Mizuho

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid if you are not traveling with kids
We went here to enjoy a quiet weekend by the ocean and ended up terribly disappointed. This hotel is geared exclusively towards locals traveling with kids (a warning about this would have been nice). Ripped towels and bedsheets, damaged curtains and terribly noisy. Loud noises from kids jumping on beds until 11pm, the ocean view balcony was unusable due the constant crying and screaming. Very few staff speak English so there was considerable waiting to order at the restaurant. If you speak Chinese, are traveling with children and you don’t mind damaged bedsheets and towels this might be OK for you. Not what we were expecting given the price.
Ripped bedsheet
Damaged curtains
Holes in towels
Stayed 1 night in Sep 2021
Response from RESERVATION on Sep 29, 2021
We deeply appreciate your opinions, your valuable suggestions will be a part of our improvement. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms for my parents and my brother. They enjoyed the location and facilities a lot! Room are clean and spacious. Highly recommend
Stayed 1 night in Apr 2021
Response from RESERVATION on May 2, 2021
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from RESERVATION on Jan 26, 2021
Thank you so much for your evaluation, we are looking forward to seeing you again.

10/10 Excellent

Yuwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from RESERVATION on Jan 3, 2021
感謝您的評論。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatgreatgreatgreaygreatgreatgreatgreatgreatgreat
Stayed 1 night in Aug 2020
Response from RESERVATION on Aug 29, 2020
Thank you so much for your evaluation, we are looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, clean and big sized rooms. Service needs to improve Breakfast buffet is clearly for Asian customers, so not recommended for westerners to stay here if you like a real breakfast Swimming pool was far away from pictures and not a good experience
Stayed 2 nights in Jul 2020
Response from RESERVATION on Aug 2, 2020
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a beautiful tourist attraction. Will definitely stay again if possible.
Stayed 1 night in Jul 2020
Response from RESERVATION on Aug 2, 2020
Thank you so much for your evaluation, we are looking forward to seeing you again.

8/10 Good

Andrew

Liked: Room comfort
Disliked: Cleanliness
Beautiful Hotel, arrival welcome was good, room however was not as many things did not work and the front desk were slow to respond, waited 30 minutes for someone to come and sort the problems only to find they could not. We then went down to restraunt only to find it closed, then to the lobby bar and asked what time they closed in the evening, they responded that they closed at 8pm, we then asked for a bucket of ice and two glasses to be sent to our room at which they responded that they would be sent in 30 minutes, this is supposed to be a 5 star hotel but so far the service was 1 star, so back to the front desk to complain as to why there where only limited services and why this was not advertised through the various booking agencies, nothing but apologies, after which I told them that if I had not paid the full price through Hotel.com for our 5 night stay I would have cancelled and found other accomodation. Reception staff were very apologetic but no solution, only to blame the downturn on the current virus situation, I stated to them that there was no virus in Taiwan as the great government here had implemented robust actions since January which resulted in less than 500 cases to date. While about to enter an adjacent restaurant we were contacted by the front desk and offered an upgrade to a suite which after completing our meal we viewed and accepted. The suite was lovely but housekeeping did not do a good job of cleaning. Would we return? Time will tell.
Stayed 5 nights in Jun 2020
Response from RESERVATION on Aug 29, 2020
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Ka Chun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from CS on Mar 5, 2020
非常感謝你抽空評分，歡迎您再度光臨。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from balcony. Nice facilities. Room service food and cafe food were below average.
Stayed 2 nights in Jan 2020
Response from CS on Feb 4, 2020
We deeply appreciate your opinions, your valuable suggestions will be a part of our improvement. Looking forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from CS on Feb 4, 2020
Thank you so much for your evaluation, we are looking forward to seeing you again.

10/10 Excellent

Aki, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. It is close to the ocean and the sunset was really gorgeous. Their room is spacious and their amenity was nice. The WiFi signal disappeared during my stay and I asked them to fix it. They fixed it rather quickly.
Stayed 3 nights in Dec 2019
Response from CS on Feb 4, 2020
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

6/10 Okay

Meiyin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our was very noisy the afternoon till 9pm. We are not happy with it as it is very expensive hotel. The front counter told us that they would do something. It ended up that nothing happened.
Stayed 1 night in Dec 2019
Response from Reservation on Jan 1, 2020
We deeply appreciate your opinions, your valuable suggestions will be a part of our improvement. Looking forward to seeing you again.

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cindy on Nov 4, 2019
非常感謝你抽空評分，歡迎您再度光臨。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ocean view
The staff were helpful but communications with them in English were often found difficult. The breakfast buffet had a good spread but had mostly Chinese foods and was very busy at peak hours. The bar in the lobby offers a very limited selection of drinks. Room housekeeping could be improved (carpet, dust, etc.). A few good restaurants can be found at the Fisherman's Wharf nearby the hotel. Ocean-view rooms are recommended
Stayed 5 nights in Jun 2019
Response from Cindy on Jul 17, 2019
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

8/10 Good

Teresa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2019
Response from Cindy on Apr 2, 2019
Thank you so much for your evaluation, we are looking forward to seeing you again.

8/10 Good

JIMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be better , if you come in Summer Time.
It is in a great location. The staffs are pleasant. The view from my room is beautiful .
Stayed 1 night in Feb 2019
Response from Cindy on Feb 21, 2019
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Dina

The hotel brunch was amazing- such a great selection of healthy food. This hotel is a great little escape from the city- and a short hop back to the action if you want it. I highly recommend getting bikes from the hotel and riding around - a great way to travel about and get some excercise.
Stayed 1 night in Oct 2018
Response from RESERVATION on Dec 10, 2018
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provide nice baby crib for my infant. Large room.
Stayed 1 night in Nov 2018
Response from Reservation on Nov 16, 2018
Thank you so much for your evaluation, we are looking forward to seeing you again.

6/10 Okay

S.Z., Singapore

Liked: Room comfort
Concierge is fine, 1 check is staff, a male on duty on the day we arrived is the most horrifying hotel staff I have encountered ever. No explanation, just push the keys that his colleague has prepared to me without any explanation, there are vouchers that is in the packages but since I cant read chinese, its too bad for me because he did not want to explain. This is not the only hotel in Tamshuei, we can do without.
Stayed 1 night in Oct 2018
Response from RESERVATION on Nov 14, 2018
We deeply appreciate your opinions, your valuable suggestions will be a part of our improvement. Looking forward to seeing you again.

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet stay close to nature
The staff is very friendly and helpful. The view of the water is peaceful and the town is cute and friendly. I would recommend if you are looking to be closer to nature with access to a little bit of city.
Stayed 1 night in Oct 2018
Response from Cindy on Oct 26, 2018
We deeply appreciate your opinions and thank you so much for your praise and suggestions. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View is nice but it is far from station. You should take a bus or taxi.
Stayed 2 nights in Oct 2018
Response from Cindy on Oct 16, 2018
Thank you so much for your evaluation, we are looking forward to seeing you again.

8/10 Good

Chee Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from 福容大飯店 淡水漁人碼頭 客務組 on Feb 4, 2018
感謝您的入住及評價，期待您再度光臨。

8/10 Good

selina , singapore

Liked: Staff & service, property conditions & facilities, room comfort
Family of 7 in December ‘17
Relatively pleasant experience. Nice hotel breakfast though would be better if have more variety Service staff are generally helpful but can only converse in Chinese . Probably not suitable for non Chinese
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay - excellent view of the water, roomy, comfortable, and excellent service. Plan to return.

8/10 Good

YuCheng

Liked: Cleanliness, staff & service
A beautiful theory ruined by a single ugly fact !
Overall a very good facility , but my room's air condition was not working and could not be repaired . This is early Oct and here is hot and humid . They were kind enough to upgrade me to a suite . The air conditioner was working but very weak , they explained that because of Taiphoon afterward something is not 100% working properly . That was 11 pm we finally settled , and the room cooled to 70 F about 3am , and my vacation is half gone . Next day I received a phone call urging me to leave because it is 11 am checking out time . Oh well , a nice hotel ruined by poor maintainence and management . It seems to me that everybody might be doing their job by following the rule but not going way out to help customers . No leadership or excellency here. Reminding me my B students in Medical School . Food is OK , scenery is good but I will never come here before November . You become soaking wet if you go out even at night .

8/10 Good

Victor, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many minor flaws for the price.
We arrived at the hotel after a long baking walk in the sun (by or own choosing since both taxi and public transport will easily take you to the hotel) and was relished to arrive in the grand cool lobby. Our check-in was quick and hassle free. We easily found our way to the room through impeccable hallways. The room was located on the lowest floor for guest rooms, 5th floor of 10 available. The room had a good view over the river leading to Taipei, ocean and mountains. It was largely clean and tidy. However, for such an expensive hotel one really would expect to NOT find old wet towels in the bathroom bin. Nor would one expect to find old crumbs and dirt in the baby crib! The rest of the hotel seemed largely empty which could be explained by our stay being on a weekday. The outdoor terrace pool area was really nice with a good view over the ocean, though somewhat obstructed by a nearby building. The soap and shampoo dispensers in the women's shower area did not function as they should. Despite a strict swim cap policy, which did not seem to be enforced late at night, there was long hair in the swimming pool. We did not try the hot-pool spa area because of cleaning in progress. That incidentally had NOT been advertised on the hotels web-page before booking. I did have a 30 minute massage, that was clearly above average quality! Breakfast was good, with ample choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and relaxing
It is a nice hotel with extremely friendly and helpful staff. It's quite outside of the city though, so we would try and stay more central next time. But otherwise the hotel is great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for relaxation and Getaway
This hotel is good for a quiet getaway. It's very serene and relax. Very clean hotel with good bedding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of food in the buffet restaurant is excellent.

8/10 Good

Pui Yee, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
comfortable. good customer service. lack of shuttle bus from airport to hotel .

8/10 Good

Jiha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

AlainDion

Liked: Staff & service, room comfort
Good place for a city getaway
Good place for a weekend city getaway. Location is good and accessible with public transport or a car. Good dining options- the dim sum restaurant was tasty!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great stay, not much else

10/10 Excellent

Steve, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a very nice and new hotel. Some people complain about location, but the place it's beautiful, as I am resident in Taiwan, and I have a car been a bit far from the city center and subway, it was not a problem for me and my family. I have only one complain, I try to check in 14:45, and the front desk told me I need to wait until 15:00, beside that everything it was great!

8/10 Good

AlainDion

Liked: Cleanliness, staff & service, room comfort
Pleasant stay for a weekend getaway
Upgraded to a sea-view room which was very spacious with a balcony and great view. Coffee cups were dirty at check-in, but soon replaced after calling the housekeeping. Breakfast was average...no fresh juice! Hot spring and sauna were good.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Don't stay there
Far away from Metro. Nothing inside the hotel room (no bathrobe, no drink in the fridge...). Hotel staff is terrible.

8/10 Good

Choon Yan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but a little far from city centre
Excellent, spacious hotel. Room (Japanese style) was luxurious and well appointed. Staff are professional and eager to help. Only gripe we had with the hotel was its location. It takes slightly more than an hour from Taipei main station by public transport (Or NT 1000 by taxi) Otherwise, Fisherman's Wharf is a delightful location for a date.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for relax, will stay there again!

10/10 Excellent

Tsung-Shou

Stayed 1 night in Feb 2024
Response from reservation clerk on Feb 25, 2024
DEAR， 感謝您的反饋，將會是飯店進步的最大動力 期待您的再次入住THANKS

10/10 Excellent

YU-TING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
其中一張床墊一開始就沒放好，自己也移不太回去，有一點小不舒服外，房間很大很舒適
Stayed 1 night in Feb 2024
Response from reservation clerk on Feb 8, 2024
DEAR,感謝您的反饋,這會是飯店方進步最大動力。期待您可以再次到訪，THANKS

10/10 Excellent

shu-hua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from reservation clerk on Feb 3, 2024
DEAR,感謝您的反饋將會是飯店進步最大動力!!!期待您的下次入住THANKS