New Russell Vacation Packages

The good: Restructured entryway with beautiful large wooden doors with brass fittings & rings. Opulent main lobby, beautiful dark woodwork, museum like. Beautiful in its day but like a neglected child it’s telling and felt dingy & very dark. (ie a beautiful ceiling light fixture with shades crooked and tattered with a few burned out bulbs)Restaurant/bar on site. Beautiful 4 post king bed, comfortable, very high (I needed to use my suitcase as a step up to get in it but no big deal) Free 24/7 coffee in lobby. Large Superstore and lovely waterfront beach across the 4 lane road. The bad: sketchy af neighbourhood behind an auto repair shop undergoing some major big digging and perhaps expansion?Directly across from the parking area looked to be an old motel converted into rundown apartments and above three older 3 story apartment buildings.Although free breakfast is advertised the kitchen was “closed this week”, no biggie to me as I typically don’t eat breakfast(maybe call ahead if you do.THE Ubeautiful 4 poster bed with a tattered, ripped, VERY discoloured & torn cheap netting from years of wear & tear wrapped very poorly and differently around each post-it’s dirty, ripped, discoloured from hand oils & dusty-just get rid of it & let the natural wood be beautiful on its own. King size pillow cases on regular pillows, tuck & fold the excess fabric inside not twisted like cellophane, homemade artwork from 50’s got to go, no breakfast kitchen was closed this week?

Pool not operational for winter I guess. Older place but pretty good location and value...lots of parking

The room was very clean and had everything I needed. Wifi was fast and I had no issues connecting

A fresh water lake was visible and beautiful and we had a private hot tub to enjoy alone

The initial staff that was there at check in was amazing. Such great costumer service and so friendly. The staff that followed her shift was nice as well. The 2 desk staff that followed those shifts were just on their phones their entire shifts trying to hide them quickly when people walked by and weren’t as friendly or helpful. The hotel was under renovation so it wasn’t a pretty site but we were upgraded to a drive up room without asking free of charge which was nice. We found breakfast to be bland and didn’t retain heat in the pans so definitely not the best breakfast we’ve had compared to other comfort inns. At check out there wasn’t a staff to be found for a long time and we were in a rush to get to a competition so we had to hand our keys to the kitchen staff and hope for the best. Our bathroom sink didn’t drain at all. Otherwise I’d say the stay was pretty unremarkable but that first front desk clerk at check out really did have great customer service.