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Reviews of Berlin Heritage Inn

2.5 out of 5
Berlin Heritage Inn
4703 State Route 39, Millersburg, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 705 out of 1002 reviews" "
Rating 8 - Good. 227 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 5 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great clean and safe hotel in Berlin and within walking distance to the town. Also a lovely breakfast with a fantastic view!
Stayed 1 night in Apr 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Terrie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I first want to say this is a very nice place to stay. It was very clean, nice location and great price. The problem came when we flushed the toilet. We realized the water was constantly running. When you flushed it, the sound it made was like a screeching motorcycle. Very loud. The person with me just happen to be sick most of the night so it never stopped. When I told the lady at the front desk on checking out of the problem. Her reply was I know. We have a service call out for it. I then ask her why would you they put me in this room with it's problem. Her reply was to blame the night shift person. Mind you there was more empty rooms than full rooms. I could of stayed in another room. This is a management problem. They should of marked that room as out of order. I don't normally leave bad reviews. The attitude of the lady at the from desk who really didn't care ticked me off. As well as being tired from no sleep and paying for it!
Stayed 1 night in Apr 2024

8/10 Good

Lori, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mattress was very uncomfortable . Other than that everything was very nice.
Stayed 1 night in Apr 2024
Response from Jolene on May 2, 2024
Thank you for recently staying with us. We appreciate review that you gave us for your visit. Thank you for the feedback on bed, we realize mattresses is quite a personal preference. We appreciate your feedback. Looking forward to hosting you again soon. Sincerely, Jolene Prentice GM

4/10 Poor

Robin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Smelled like a dog, very depressing, no colors no pictures, ac/heat unit made a noise all night that was irritating,won’t be staying there again
Stayed 1 night in Apr 2024
Response from Jolene on May 2, 2024
Thank you for the review. During your stay if you had contacted the front desk we could have looked it ac/heater unit. We hope to see you in the future.Sincerely, Jolene Prentice GM

10/10 Excellent

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, and easily accessible. Walking distance to many shops.
Stayed 3 nights in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

M Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well-maintained, basic room. Good value for price.
Stayed 1 night in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our clean rooms. Sincerely, Jolene Prentice GM

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! 💗
Stayed 2 nights in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to everywhere we were visiting. The breakfast was excellent!!
Stayed 6 nights in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our breakfast. Sincerely, Jolene Prentice GM

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and good price
Stayed 1 night in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

6/10 Okay

Faith

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very firm queen beds. Very Low toilet. Room appeared clean and was able to park directly outside of pet-friendly room. Discourteous check in clerk who was flippant to another guest having power failure issues and another guest attempting to check in. Breakfast staff were very polite and helpful.
Stayed 1 night in Apr 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with group
Very nice place, excellent location, very clean room.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our clean rooms. Sincerely, Jolene Prentice GM

6/10 Okay

Pam

Travelled with family
Liked: Staff & service, amenities
You could hear people in the other rooms talking, flushing toilets, and taking showers . We couldn't park outside our door because a truck was parked there, taking up two spaces He kept starting his truck several times during the night. We didn't get much sleep.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for the review and for the great feedback about your stay with us, we appreciate your concerns. Sincerely, Jolene Prentice GM

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very nice. He suggested the best places to eat for dinner. It is a very clean and nicely decorated place.
Stayed 3 nights in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our friendly staff and clean rooms. Sincerely, Jolene Prentice GM

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel, nice breakfast, super nice people.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of Amish country. You can actually walk to most of the stores and shops in Berlin.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily to get to and leave!
Stayed 2 nights in Mar 2024
Response from Jolene on May 2, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Heather

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was much more than I expected we were very satisfied
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our breakfast. Sincerely, Jolene Prentice GM

10/10 Excellent

Christine

Travelled with family
Liked: Staff & service
Very clean and nice for an older facility.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near shopping. Everyone was very nice. The room was clean and plenty of space. The breakfast was good. Biscuits & Gravy, egg with cheese or jimmy deans breakfast sandwiches along with an assortment of pastries. I would stay here again.
Stayed 1 night in Mar 2024
Response from Jolene on Apr 11, 2024
Thank you for the great feedback about your stay with us. We are honored by your kind words about our breakfast. Sincerely, Jolene Prentice GM

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it got the jacuzzi tub it was fantastic. Tried to book it again next month and it’s already reserved it’s so good.
Stayed 2 nights in Mar 2024
Response from Jolene on Apr 11, 2024
Were so glad to hear you loved our Jacuzzi Suite. Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat clean and well located. Breakfast waffles are very good rest of breakfast was microwave breakfast sandwiches danish individual wrapped bagels and bread. Coffee was only fair coffee machine could use an upgrade similar to one at Troyers in apple creek
Stayed 3 nights in Feb 2024

8/10 Good

Chad

Stayed 1 night in Feb 2024
Response from Jolene on Apr 11, 2024
Thank you for staying with us and we look forward to hosting you again, Sincerely, Jolene Prentice GM

10/10 Excellent

Irl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and very clean, clean
Stayed 1 night in Feb 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and private.
Stayed 2 nights in Feb 2024

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice room, will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We have stayed at the carriage house before and we love it. Friendly customer service, nice big beautiful room with a jetted tub and fireplace . Very relaxing.
Stayed 1 night in Feb 2024

6/10 Okay

Josie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Carriage House before and enjoyed it. This stay was also enjoyable. I will say that there was an order in the water so we only drank bottled water. Also the pipes were quite noisy when water was used. All in all we liked our stay and would stay here again.
Stayed 3 nights in Jan 2024

8/10 Good

Claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice.... but had to drive over to other resort for breakfast...
Stayed 2 nights in Jan 2024

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn't like was the smell of sulfur in the water
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and excellent value for price.
Stayed 2 nights in Jan 2024

10/10 Excellent

NOBUYUKI

Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay clean nice room will definitely stay again
Stayed 3 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Bathroom needs updated. Low toilets. Shower slow to drain. Noise in the hallway. Good breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not figure out how to operate the shower and did not have time to ask.
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023

8/10 Good

Lora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and easy to get too. Could hear the people above us and the little refrigerator was noisy. It was a decent night's sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable, and probably the best hotel in Amish Country at an affordable price. The breakfast is good and the staff are very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Nice breakfast. Nice and polite employees.
Stayed 1 night in Dec 2023