"General cleanliness of the room was poor for a country so high-tech the TV was old and there was no USB port in the room Also when the room was cleaned it wasn’t clean. Thoroughly marks were left on the shower door tissues were not replenished just missing that five star touch that they promise."
"Nice staff though there seen to be quite a few that do not speak English or Hebrew. Clean room. As there is a nice dining area in the room it would be nice if they had done utensils and a microwave."
"Customer service is disappointed. We stayed at the hotel for a weekend and I forgot important medicine at the room. It has been 10 days since then and I still haven’t found a way to get my medicine back"
"The staff is very unprofesional
And the managers are not polite and not service orientated
For such a high end hotel very low standards
The amenities are not great and almost everything that the hotel offers is for pay
And even when dinner is part of the deal you recieve a check and expected to pay service
The hotel for its price isnt realy a laxurius fealing
Cant realy disconnect"
"Rooms are a bit dated but overall clean and comfortable. Some staff are great - helpful and friendly, while others border on rude. The oool was very clean, and it’s just a 5 min walk to coral beach. The breakfast spread was typical for israel - a plethora of choices and all nicely presented. "
"The room was spotless and cleaning staff were delightful and eager to assist.
Other staff, including front desk, dining room, restaurant and concierge were unhelpful, disinterested and occasionally surly"