Naxos Kastro Tours and Activities

We booked the sphinx suite with outdoor jet-tub and arrived to find a much smaller room than advertised and a standalone jacuzzi rather than the larger integrated jet tub advertised. The receptionist tried to tell us this was the room we booked, however this room is not even advertised anywhere. We had to really push back and were made to feel like it was our mistake or issue. Eventually the reservations team called and said they would move us the following day into the room we had in fact booked. This ofcourse was an inconvenience and we didn’t get the room we paid for for a full 24 hours out of the 3 nights we booked. The team offered nothing for this inconvenience not even an apology. Otherwise the stay was ok, good location, some of the amenities listed such as robes were also not provided in either room.

Evi and her team were very helpful and made our stay memorable. Kostis made sensational cocktails by the pool and we were conveniently located to the beach. The rooms are comfortable and there is a bus stop opposite the hotel which takes you to Naxos town. Have stayed here twice and highly recommend it.