It is important to read the instructions for key uplift as reception and breakfast is not at the site of this hotel, it is about 50m down the road at another hotel. Upon arrival there was a young lady at reception who came across as quite dismissive and unwelcoming however there was another women there, maybe the manager who was much more helpful. Our room certainly felt safe and secure however it was a bit shabby. Holes in the walls where fixtures have been moved or there have been damages, the door to the balcony did not close properly so the noise from outside was loud, the cupboards and drawers had broken handles, the hot water took a really long time to heat up, the top showerhead was missing, and the light in the bathroom wasn't working until I pulled it out and put it in again properly. Breakfast was ok but was often packed away before we arrived which was before breakfast was meant to finish. Location is close to public transport though. Like other places in Italy, no iron/iron board and no tea or coffee in the room.