Family Suite, 2 Bedrooms, Balcony, Sea View
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Reviews of Holiday House Motel

2 out of 5
Holiday House Motel
540 ESPLANADE, Ladysmith, BC

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 130 reviews" "
Rating 8 - Good. 42 out of 130 reviews" "
Rating 6 - Okay. 34 out of 130 reviews" "
Rating 4 - Poor. 8 out of 130 reviews" "
Rating 2 - Terrible. 7 out of 130 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortable room
Stayed 2 nights in May 2024

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024

8/10 Good

Grant

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and appreciated the view of the ocean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Mataya tegan

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient
Stayed 1 night in Oct 2023

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind when my phone was misplaced upon arrival. I really like the allergen-free room: not carpeted and bedding comfortable, with no itchy eyes in the morning. On a rainy night highway sounds can be noticeable.
Stayed 1 night in Oct 2023

8/10 Good

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Care of exterior
Proprietors take great care of the appearance of motel with hanging flower baskets and lush landscaping in the front which I could admire from the balcony
Stayed 1 night in Aug 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The only drawback was lack of ice machine. But staff brought ice to the room.
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Liked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

Tyrone

Stayed 1 night in Aug 2023

8/10 Good

Rodney

Nice and polite manager. Quiet room, despite being near a highway. Excellent water view. A 5-minute walk to the charming downtown area. A very good coffee/breakfast place across the street. The motel is in need of some updating but it is clean and serviceable.
Stayed 2 nights in Aug 2023
Response from Peggy on Aug 28, 2023
Thank you for your kind and encouraging rating and comments.Thank you for your suggestions!We are glad that you enjoyed your stay with us and we look forward to welcoming you back again!

10/10 Excellent

zora

Stayed 1 night in Aug 2023

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owners were vert helpful place and rooms were spotlesse and ocean vew from second floor suites
Stayed 1 night in Jul 2023
Response from Peggy on Jul 25, 2023
Dear guest, Thank you for your kind and encouraging rating and comments.We are glad that you had a good stay with us!We look forward to welcoming you again!.

2/10 Terrible

Todd M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower broke the first morning. We had to keep it running. We could not stop it and nobody in office to help. The noise was unbearable coming from the highway. I had to get another room at another location. They didn’t reimburse me for the day I paid in advance. Expedia should be advertising this property. It absolutely horrible.
Stayed 4 nights in Jul 2023

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotlessly clean. Building dated, but location was great for our purpose. Lots of great dining options within an easy walk
Stayed 1 night in Jul 2023
Response from Peggy on Jul 13, 2023
Dear guest, Thank you for your very kind and encouraging comments and rating.We are very glad to hear that you had a great stay with us!We look forward to welcoming you back time!

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The beautiful ocean view. No contential breakfast. Charge $400 pre authorization 😡
Stayed 2 nights in Jul 2023
Response from Vincent on Jul 13, 2023
Hi Jenny, We are very sorry to see your rating.The pre-authorization is not a charge as we have explained to you at the time of checking out and it was void as well. There is not restaurant in the motel.Thank you for liking the beautiful ocean view.

4/10 Poor

Kelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Vincent on Jul 13, 2023
We are very sorry to see the rating.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, linens were clean. A bit noisy due to proximity to the highway but that was to be expected. If anything, I wish the room had a hairdryer but no big deal.
Stayed 4 nights in Jun 2023
Response from Peggy on Jul 13, 2023
Dear guest, Thank you for your kind and encouraging comments and rating.We are very glad to hear that you had a good stay with us!We look forward to welcoming you back!

6/10 Okay

Chantale

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Far too expensive for a property on Hwy and so so dated. Smelly as well, not worth the money.
Stayed 1 night in Jun 2023
Response from Vincent on Jul 25, 2023
We are very sorry to see your comments and rating.Thank you for staying with us!

2/10 Terrible

beverley

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Vincent on Jul 25, 2023
Hi Beverley, We are very shocked to see your rating without any comments.We do not understand why you give us this mean rating.We helped to get you and your brother both rooms a very early checking in and provided you with an iron, hair dryer, ice and so on.Not sure why you are not happy with us and we did not hear any problems while staying with us.

10/10 Excellent

sean

Stayed 1 night in Jun 2023
Response from Peggy on Jun 17, 2023
Dear guest,Thank you for your very kind and encouraging rating!We are very glad that you had a great stay with us!We look forward to welcoming you back again!

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

6/10 Okay

TRACY

Stayed 1 night in Apr 2023

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness
The room was very clean. Negative. It’s right next to the trans-Canada. There was no hairdryer. Staff was not available other than for check-in. We were on our own 10 minutes after check-in. No ice available and no staff on phone, reception door locked at 5:00 pm. This room cost almost $200 for a clean bed and room and nothing else. Lady Smith is a lovely little town.
Stayed 1 night in Apr 2023

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, staff & service
Room was clean and staff was friendly. Overpriced. Outdated. Did not feel safe with only the lock in the door handle and a chain on a door that opened into the parking lot.
Stayed 1 night in Mar 2023

8/10 Good

Glen D

Holiday House Motel
Needed a place to stay while visiting family nearby. The Holiday House Motel was clean, a bit worn but met our needs.
Stayed 1 night in Dec 2022
Response from Peggy on Jan 27, 2023
Dear guest, Thank you for your kind and encouraging comments and rating.We are glad that you enjoyed stay with us!We look forward to welcoming you back!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, lovely shops & town area
Stayed 1 night in Sep 2022
Response from Peggy on Jun 17, 2023
Dear guest, Thank you for your kind and encouraging comments and rating. We are glad that you enjoyed stay with us! We look forward to welcoming you back!

8/10 Good

Anji, Southampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, and only, central Ladysmith hotel. Check in very friendly. Room was nothing special but perfectly ok, but traffic noise from main road may disturb some. Easy walk to the main street. Recommended the Spice Hut restaurant next door. Would stay here again.
Stayed 1 night in Sep 2022
Response from Peggy on Jun 17, 2023
Dear guest, Thank you for your kind and encouraging comments and rating. We are glad that you enjoyed stay with us! We look forward to welcoming you back!

6/10 Okay

Garry

Stayed 1 night in Sep 2022

6/10 Okay

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
We arrived late and the office was closed but a staff was watching for us and came right away to check us in. She also took us to our room & got everything set up for us. She was very friendly. It is an old motel, but clean and adequate for a night. What we did not like, was to discover Expedia prices were significantly higher than actual hotel prices at this hotel and also at the hotel we chose the night before.
Stayed 1 night in Aug 2022

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Peggy on Sep 12, 2022
Dear guest, Thank you for your kind and warm ratings!We are glad that you enjoyed your stay with us!We look forward to welcoming you back again!

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean rooms and comfortable beds . Way overpriced for what you got. Won’t be staying there again.
Stayed 1 night in Aug 2022
Response from Peggy on Sep 12, 2022
Thank you for staying with us!

2/10 Terrible

Alois

Stayed 1 night in Jul 2022

8/10 Good

Dallas

Business traveller
Liked: Cleanliness, staff & service
Considering it’s right on the highway, when doors closed, pretty quiet. Nice breeze from the water, however, no air conditioning. They we able to accommodate a long stay on short notice. Staff friendly. Beds comfortable.
Stayed 8 nights in Jul 2022
Response from Peggy on Jul 28, 2022
Dear guest, Thank you for your kind and encouraging comments and ratings. We are glad that you had a great stay with us! We look forward to welcoming you back again ! Regards

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean faculty and good rates hotel, Location quite calm and friendly community
Stayed 1 night in Jul 2022
Response from Peggy on Jul 22, 2022
Dear guest, Thank you for your very kind and encouraging comments and ratings. We are glad that you had a great stay with us! We look forward to welcoming you back again!

10/10 Excellent

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property right on hwy. very clean
Stayed 1 night in Jul 2022
Response from Peggy on Jul 5, 2022
Dear guest, Thank you for you very kind rating and encouraging comments. We are glad that you had a great stay with us! We look forward to welcoming you back again!

4/10 Poor

Bryan

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Marie

Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Jun 2022
Response from Vincent on Jul 5, 2022
Thank you for staying with us!

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and convenient to town of Ladysmith
Stayed 1 night in May 2022
Response from Peggy on Jul 5, 2022
Dear guest, Thank you for you kind rating and comments. We are glad that you had a great stay with us! We look forward to welcoming you back again!

8/10 Good

diane

Stayed 1 night in Apr 2022
Response from Peggy on Apr 17, 2022
Dear guest, Thank you for your kind rating. We are glad that you had a great stay with us! We look forward to welcoming back again!

8/10 Good

Mike or Michele

Travelled with partner
Liked: Cleanliness, staff & service
It was very clean, and well stocked however the traffic noise was hard to get used too
Stayed 2 nights in Apr 2022
Response from Peggy on Apr 8, 2022
Dear guest, Thank you very much for your very kind and encouraging comments. We are glad that you had a good stay with us. We look forward to welcoming you back again.

10/10 Excellent

Brenda

Business traveller, Travelled with partner
Liked: Staff & service
Glad they had a room for us, very nice reception
Stayed 1 night in Nov 2021
Response from Peggy on Nov 21, 2021
Dear guest, Thank you for your very kind and encouraging comments and ratings! We are glad to hear that you had a great stay with us! We look forward to welcoming you back again!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
NOT “Business suite”, “lake view”- noisy, no desk!
Stayed 1 night in Nov 2021
Response from Vincent on Nov 18, 2021
You couldn’t come on the date you booked and asked to change a different date. We were nice enough to help you change and didn’t charge you an other day. The date you checked in, no business room available so we upgraded you to a Deluxe 2 Queen Room with No extra charge. You compliant the time you were supposed to check out and before checking out even wrote us this comments because you were 2 hours later to check out and after we informed you about the late check out fee. The view across street is the Ladysmith Marina but a lake. You did not appreciate anything we had done for you and were refused to check out and thrilling us to leave a bad review and complaint to hotel. Com. You are Not welcome back never!

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, clean and comfy bed! Easy parking and good value. Highly recommend!
Stayed 1 night in Oct 2021
Response from Peggy on Nov 3, 2021
Dear guest, Thank you for your very kind and encouraging comments and ratings! We are glad to hear that you had a great stay with us! We look forward to welcoming you back again!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Staff & service, amenities
Too loud, couldn’t sleep as it’s close by the highway Could use some touch up maintenance but overall it was fine.
Stayed 1 night in Oct 2021
Response from Peggy on Oct 15, 2021
Dear guest, Thank you for your very kind and encouraging comments and ratings. We are glad that you enjoyed your stay with us! We look forward to welcoming you again! Regards

10/10 Excellent

carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. It's our little hideaway
Stayed 1 night in Sep 2021
Response from Peggy on Sep 16, 2021
Dear guest, Thank you for your very kind and encouraging rating and comments. We are glad that you enjoyed your stay with us! We look forward to welcoming you back again!