The "Host", Will, was very pleasant and got things fixed
as soon as he was made aware of them. Unfortunately, that was after we had very stressful times trying to resolve issues with local onsite mgr. Even small stuff was painful: justifying why we needed more than 7 forks, 8 towels, 9 hangers, light bulbs-8 were burned out
When we checked-in, 1 of the 4 toilets was taped shut & marked "Out of Order" (another wouldn't flush). The onsite mgr was aware of the out-of-order toilet, but decided not to fix it until after we left and new floors were installed (??). She thought it was "no big deal" since we had 3 other toilets, and a public toilet in the hall.
The next day, we contacted Will who had a plumber fix the toilet late that night (plumber also kindly fixed 4 dining room chairs, so wobbly several of the legs were close to breaking). Will apologized for the inconvenience & said he was unaware of toilet issue because he lives in "up-state"(?) and relies on his local onsite manager for day-to-day oversight and to keep him apprised of issues.
As other reviewers said, view is great and unit has a lot of potential. Loved the balcony. Kids loved the heated pools, adults enjoyed hot tub. Beds very comfortable
But unit really needs to be updated. Fresh paint, new LR furniture at least. Unit was really dusty and dirty.
The new floors will be huge addition, plus updated furniture & good cleaning and you're back in "Luxurious & Elegant" territory. Onsite mgt is key too