Ratings based on 1,185 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller
Posted 22-Apr-2018
Very pleased with kids area, rooms clean. Staff very Friendly and professional!
Recommended
for Everyoneby A verified traveller from Cincinnati, OH
Beachfront hotel, close to attractions
Posted 10-Apr-2018Overall our stay was great! The room was clean, staff friendly, and all rooms facing the beach! However, I was not informed that I had to check in across the street, which became an inconvenience after finally finding a parking space in their attached parking garage. Also, the garage is poorly designed with narrow isles and parking spaces, especially with all the concrete posts/pillars. It can be difficult to maneuver within the garage whole other cars are also trying to park. Side from that, this hotel is great for families as the have multiple pools, a water park, restaurant, arcade, etc.
Recommended
for Everyoneby A verified traveller from New Jersey
Fun vacation hotel for families!
Posted 8-Apr-2018We had an enjoyable time. The upbeat atmosphere is great for families! The kids love the water slides and parents enjoy relaxing by the pool. The pool area and lazy river is massive and if your kids don’t report in to where parents are sitting, you would never see them. They can get lost there. The hotel needs some upgrades and the lay out is a bit strange. The cleanliness is okay, not the greatest. One of the elevators was not working properly the last day of our stay. There were no carts to bring luggage up to the room when we arrived. It is a noisy hotel.
by A verified traveller
Posted 6-Apr-2018
The hotel is old and needing some updating. Water park was fun and nice for the children. Some of the lounge chairs were broken and the areas around the pool could have used a bit of clean up.
Recommended
for Everyoneby A verified traveller
Ok hotel
Posted 5-Apr-2018The stay was nice. The room was good. I did not like that the housekeeper ignored the do not disturb sign twice. I also had trouble with our heat/air unit. The bed was ok but I had better beds.
by A verified traveller from Archer Lodge, NC
Bar and Balcony
Posted 5-Apr-2018Very crowded during Spring Break. Pool bar had one bartender as busy as it was. Had to stand in line for 30 minutes to get a drink because everyone wanted a specialty drink and it takes a while to make those. Should have had two bartenders on duty. Rooms were clean but when the room attendant cleaned, she didn't refill the coffee products and the carpet on the balcony was filthy.
Recommended
for Everyoneby A verified traveller from Fairfax, VA
Spring Break at the Beach
Posted 2-Apr-2018
Pros: To-Go Cafe, Shower, kitchenette and especially the view,
Cons: Rooms could be upgraded, kind of out of date. Bed too soft and curtains need to be replace
Location: Helicopter ride was great, putt putt, tons of shopping, museums and the best of all the beach
The hotel is perfect for parents with teenagers and small kids and the view was awesome. Hotel can stand to remodel or upgrade rooms. Bed was way too soft, curtains are out of date and need to be replace. The shower was awesome. Wanted to stay in it. Kitchen was great and very useful. The hangers in the closet would stay up so we gave up using them. Overall the stay was great. Girls and I had a blast in Myrtle Beach. Hotel staff was extremely helpful and friendly. Would stay there again.
Recommended
for Everyoneby A verified traveller from duncan, south carolina
Cheerleading competition weekend in Myrtle Beach
Posted 31-Mar-2018Rooms where nice but mattress needed to be replaced. Would recommend the breakfast. Great variety and staff at breakfast we’re helpful. The staff all around from check in to check out where helpful and friendly. My 15 year old daughter left her charger in her room and 2 staff members meet her at the room to let her back in after she had checked out. Very prompt and professional. When my daughter left her pillow in my room it was not as prompt but still satisfied with service of staff. The property is well kept up to date and clean even in the winter. Loved seeing the dolphins from my balcony in the morning. The only draw back was the amenities fee that was added on to my bill when I checked in. Bought room on line through expedi and was not told about this fee until I checked in. We were there for a cheerleading competition and had no time to enjoy the pools but was charged anyway. Will not stay here again. We have 2 competitions ever year back to back weekends in March. Did not like being charged for amenities I can not use.
Recommended
for Everyoneby A verified traveller
Great place on the beach.
Posted 29-Mar-2018
Pros: Not much not to like. Easy access to everything.
Cons: A little upgrade to elevators,
Location: Not a lot to do at that end of town but we are seniors and we did go down to the busy part of town once.
Our reservation at another resort was accidentally not booked so we got upgraded to the Crown Reef Resortt. We were very happy. We did not use many facilities as the weather was not great.but we had a great time anyway. Keisha in the front desk was excellent she was more than helpful she was great. Our cleaning ladies were also very helpful. could not do enough for us.
Recommended
for Everyoneby A verified traveller
Posted 26-Mar-2018
We got there around 2 am, staff was friendly and we had no problem checking in. Only stayed one night but everything was clean and nice.
