Ratings based on 1,233 Verified Reviews

3.3 out of 5
61% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller from Wilmington nc

Posted 22-Jun-2018
Was nice to have all the all the water sport activities around, nice pool with the waterslide at hotel with JetSki's banana boat and sail boat rentals in front of the hotel. Only thing I did not like was the living room set up, small TV little couch not much room for five or six people to hang out. Slept five comfortably so it met all my requirements
5 out of 5
Recommended
for Everyone
by A verified traveller from Crown reef

Posted 21-Jun-2018
My overall stay was great I am ready to come back and stay but the price was a little bit high
2 out of 5
by A verified traveller from Parrish, FL

Posted 20-Jun-2018
The check-in process was confusing. I finally found guest services only to be re-routed across the street to check-in. Then I had to pay another $47.36 for hotel fees, parking, etc that I was not aware of. I was also unaware that the resort had a "motel" feel to it, where you enter your room from outside rather than inside a hotel hall. The rooms were decent and clean but you can tell they're old. Getting an elevator was a hassle but understandable with so many people and their kids but the elevators also smelled like dead shrimp. I'm glad I only was staying one night but not happy that I paid $200 for a room that, at best, should've only cost $100. I understand the fee includes the water park, which is fine, I knew I wasn't going to use it anyway and I was OK with the original $150 but to add another $50 was a low blow. It's over and I know I will never stay there again.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Jun-2018
3 out of 5
by A verified traveller

Posted 12-Jun-2018
Room looked much nicer in pictures before we booked. Never could find in room safe. And when I pulled out sleeper sofa there was mice dropping on it. Hotel had a lot of nice features outside but was hard to find your way around. Room needs much updating like painting. Bathroom was so small two people could even use mirror at the same time. I would not stay again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jun-2018
Lots to do, some staff could friendlier for sure especially at the pool towel check out area...this should be changed, roughest cheapest towels, juat take your own down to the pool
5 out of 5
Recommended
for Everyone
by A verified traveller from West hartford Ct

Ocean view hotel

Posted 11-Jun-2018
Loved everything! Very clean and everyone was great.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Jun-2018
3 out of 5
Recommended
for Everyone
by A verified traveller from Fredericksburg, Va

Great hotel, AWFUL STAFF

Posted 11-Jun-2018
The hotel itself was great. Lots of pools and slides and great beach access. The room was comfy. My problem with the hotel was the staff itself. Both stays of our visit the cleaning staff came at 8am to to clean the room. Wouldn’t be a huge problem if we could just tell them we were in there and they came back but no. The first day they came knocking back every 15 minutes until we left. The second day they came back every 15 and kept yelling through the door “have you checked out yet?” It was 8 am. Check out is at 11. Then at about 930 he advised that he needed to clean the room and would work around us. We were trying to pack to check out and get dressed and he literally came in the room and removed all of our towels and asked to strip the beds. Then he just stood there staring at us waiting for us to finish packing. It was horrible. Don’t tell your guests check out is at 11 if you really mean you want then gone by 9. It honestly put a damper on the entire trip that the housecleaning staff was so rude and inconsiderate. The slides and pools were very fun and clean and we enjoyed everything else.
4 out of 5
by A verified traveller

Posted 10-Jun-2018
Nice hotel close to the beach