All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Heritage Inn Hotel Moose Jaw on May 24, 2024
Hi Laine, thank you for leaving us a 5/5 rating! We are so happy to know that you enjoyed your stay with us and we hope to see you again soon for another great visit! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on May 22, 2024
Hi David, thank you for leaving us a rating. We do apologize for your experience at our hotel. Please feel free to reach out directly to the hotel to discuss this in further detail for amendment. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
6/10 Okay
Daniel
May 20, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Picket line outside needs to go that’s for sure 🙄
Daniel
Stayed 1 night in May 2024
Response from Heritage Inn Hotel Moose Jaw on May 22, 2024
Hi Daniel, thank you for leaving us this review. We apologize for your experience at our hotel and appreciate your feedback. We hope to see you again for a much better stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Wonderful friendly staff that went out of their way to be incredible and accommodating
Candis
Stayed 2 nights in May 2024
Response from Heritage Inn Hotel Moose Jaw on May 22, 2024
Hi Candis, thank you for leaving us this amazing review! Customer service is very important to us, so we are thrilled to know that our staff went out of their way to be friendly and helpful. We are glad that you enjoyed your stay and we hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on May 16, 2024
Hi Gayleen, thank you for this great rating! We are glad that you enjoyed your stay with us and we hope to see you again for another nice stay! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on May 16, 2024
Hi Leah, thank you for leaving us this kind rating! We appreciate the feedback and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
10/10 Excellent
Ardell
May 12, 2024
Liked: Cleanliness, staff & service, amenities
Ot was quiet and clean
Ardell
Stayed 1 night in May 2024
Response from Heritage Inn Hotel Moose Jaw on May 13, 2024
Hi Ardell, thank you so much for this 5/5 review! We are so glad that you enjoyed your stay and that the atmosphere and cleanliness made it even better. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
We did not know there was people picketing the property or we would not have booked here. The hotel needs maintenance done throughout and our bathroom floor needed new flooring. Also, the water pressure in the shower was poor.
Laurie
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Moose Jaw on May 1, 2024
Hi Laurie, thank you for taking the time to leave us a review. We apologize that we missed the mark and that this was your experience at our hotel. We have taken your comments into consideration and have passed them onto our maintenance team for improvements. We hope to see you in the future for a much better stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
10/10 Excellent
Elizabeth
Apr 29, 2024
Liked: Cleanliness
Elizabeth
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 30, 2024
Hello Elizabeth, thank you for leaving us this excellent rating! We are so glad to know that you enjoyed your stay with us and we hope we get to see you again in the future! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on Apr 29, 2024
Hi Erin, thank you for taking the time to leave us a rating. We apologize that our hotel did not meet your expectations this time, but we hope to see you again for a better stay! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
The hotel is well maintained even it is old. Good housekeeping and great staff. Loved the breakfast.
Julius
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 29, 2024
Hi Julius, thank you for leaving us this great feedback! We are so happy to know that you enjoyed your visit, and that the housekeeping, staff, and breakfast made it even better. We hope to see you in the future for another wonderful stay! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
8/10 Good
Donna
Apr 18, 2024
Donna
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Moose Jaw on May 8, 2024
Hi Donna, thank you for leaving us this kind rating! We are glad that you enjoyed your stay with us and we hope to host you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hi Willie, thank you for leaving us this great rating and feedback. Customer service is very important to us so we are so glad to know that that our staff and service made your visit even better. We hope we see you again soon for another wonderful stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
6/10 Okay
Angela
Mar 30, 2024
Very reasonable price and amenities commensurate with that low price.
Angela
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hello Angela, thank you for leaving us this review. While we are glad that you appreciate our pricing, we do apologize that our hotel missed the mark. We have passed this comment onto management and invite you to stay again in the future for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
4/10 Poor
Nickey
Travelled with family and small children
Mar 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This place is getting run down. Needs a major overhaul. We were scheduled to stay for two nights but checked out after one. We were not told upon check in that the hot tub was not functional and the pool was freezing. The complimentary breakfast was a joke.. cold eggs, sausage and rock hard pancakes..
Nickey
Stayed 2 nights in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 25, 2024
Hello Nickey, thank you for providing us with this valuable feedback. We apologize that our hotel did not meet expectations and that this was your experience. We have provided your input about the pool to our maintenance team, as well as the breakfast to the kitchen team. The rest of the review has been forwarded to our management for consideration and improvement. We hope to see you again in the future for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
8/10 Good
Deklen
Mar 9, 2024
Deklen
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Moose Jaw on Apr 1, 2024
Hi Deklen, thank you for leaving us a 4/5 review. We are so glad to know that you enjoyed your stay at our hotel. We hope you stay again soon! Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
10/10 Excellent
Hannah
Feb 29, 2024
Hannah
Stayed 4 nights in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 21, 2024
Hi Hannah, thank you so much for your great rating of our hotel! We are so pleased to know that you enjoyed your visit and we hope to see you again soon. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on Feb 23, 2024
Hi Jeffrey, thank you for your kind review. We appreciate your positive feedback and look forward to welcoming you back again in the future for another great stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
4/10 Poor
Jackie
Feb 21, 2024
Jackie
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Mar 21, 2024
Hello Jackie, thank you for leaving us a rating. We apologize that our hotel missed the mark this time and that you had a negative experience. We hope to see you in the future for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
Response from Heritage Inn Hotel Moose Jaw on Feb 22, 2024
Hi Teni, thank you for taking the time to leave us a review. Your feedback is appreciated. We apologize that you did not have an enjoyable stay and we hope to to see you again in the future in order to provide a much-improved experience. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw
Don’t like the charge on my credit card. The rooms are not very clean bathroom tile in shower has black mold. The only nice thing shower has good water pressure
Krystal
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Moose Jaw on Feb 26, 2024
Hello Krystal, thank you for leaving a review for our hotel. We apologize for the cleanliness of the bathroom during your visit. We have already investigated and taken steps to correct the situation. We appreciate your feedback and hope to welcome you again in the future for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Moose Jaw.
8/10 Good
Terri
Jan 31, 2024
Liked: Cleanliness, staff & service
Terri
Stayed 1 night in Jan 2024
Response from Heritage Inn Hotel & Convention Centre Moose Jaw on Feb 21, 2024
Hi Terri, thank you for leaving us a positive rating. We are so glad you enjoyed your stay. Sincerely,
Response from Heritage Inn Moose Jaw on Feb 1, 2024
Hi Dip,We are happy to hear you found our hotel to be a good place the stay. Thank you for sharing this feedback and rating!Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
No elevator, itvwas dirty, room was hot and control didn't wirk, hot tub was dirty and didn't wotk, pool was cold, employees were locked out by owner.
Andrew
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi Andrew,Thank you for sharing this review. We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we hope to welcome you back for an improved experience during your next visit to Moose Jaw. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
4/10 Poor
CM
Travelled with partner
Jan 22, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool was cold, no shower in the pool, hot tub wasn't working and dirty and there was not enough lightning
CM
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi CM,We appreciate your valuable feedback and apologize for any inconvenience you experienced during your stay. We are committed to ensuring a more enjoyable experience for our guests. Thank you for choosing our hotel during your visit to Moose Jaw. We hope to have the opportunity to welcome you back for an improved experience. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
10/10 Excellent
Judith
Travelled with partner
Jan 21, 2024
Liked: Staff & service
Judith
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 22, 2024
Hi Judith,We appreciate you sharing this excellent rating. We are thrilled that you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
We stayed in this hotel for 2 nights and the whole place was on strike… meaning we couldn’t get need other hotels usually have. lip boom was found on the nightstand I took pictures of it and the air condition wasn’t working so we were freezing our butt off. We took hours trying to figure out how the shower worked because it wasn’t working for us and yes before you ask us how on earth didn’t you know how to turn on a shower… look at the photo and come back to me there’s no knob. I wouldn’t recommend it for most people but for 86 dollars a night, I guess you get what it is worth.
Mica
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 17, 2024
Hi Mica,We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to resolving these matters promptly, and we appreciate your patience. We assure you that your feedback is invaluable, and we will work diligently to improve the overall guest experience. We hope you consider giving us another chance in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Terrible pool, freezing cold… only good thing was a decent enough breakfast… won’t be back
Allysha
Stayed 1 night in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Allysha,We're sorry to hear about your disappointment with the pool temperature. Our team will investigate and address the issue promptly. We appreciate your feedback on the breakfast and regret that your overall experience did not meet expectations. If you reconsider, we'd welcome the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
8/10 Good
Curtis
Travelled with family
Jan 7, 2024
Liked: Cleanliness, staff & service, room comfort
Curtis
Stayed 2 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Curtis,Thank you for sharing this rating. We are happy to hear you had an enjoyable stay, and we hope to have the opportunity to welcome you back for an excellent overall experience during your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
4/10 Poor
Wyatt
Jan 6, 2024
Disliked: Property conditions & facilities
No hot water key cards rarely work
Wyatt
Stayed 4 nights in Jan 2024
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Wyatt,We apologize for the inconvenience you experienced with the hot water and key cards. Our maintenance team will promptly address the hot water issue to ensure it is resolved. Additionally, we'll investigate and improve the key card system to enhance your future stays. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
4/10 Poor
Sarah
Jan 3, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sarah
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 8, 2024
Hi Sarah,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Joe,Thank you for sharing this rating. We apologize that we missed the mark and that you did not have an enjoyable stay. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Hotel is pretty run down. The staff try to be friendly but it doesn’t cover up the over ground home quality hottub, the broken bed, subpar room cleaning
Charles
Stayed 3 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Charles, We apologize that we missed the mark and did not provide you with an enjoyable stay. Our team takes guest satisfaction seriously, and we will investigate these concerns to improve the overall quality of our accommodations. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
6/10 Okay
John
Travelled with family
Dec 31, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Its ok
Its was ok,but you can tell the hotel rooms are in need of an upgrade.peeling paint,hair in the tub,luke warm water .
John
Stayed 2 nights in Nov 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi John,We apologize for the issues you encountered during your stay, and we appreciate your feedback. Our team takes cleanliness and maintenance seriously, and we will address these concerns promptly to enhance the guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Connie,Thank you for sharing this rating and feedback. Our team is committed to ensuring a well-maintained facility for our guests, and we apologize for any inconvenience caused by the hot tub being closed for maintenance. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Hot tub not working called ahead to see if pool and hot tub were working was told they were. Pool cold, liner flaking apart
No tv working in the entire hotel.
Aaron
Stayed 2 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Aaron,We sincerely apologize for the inconvenience caused by the issues with the hot tub, pool temperature, and TV during your stay. Your feedback is crucial, and we will address these matters promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
We were in town for 2 days before christmas. The staff were very freindly and helpfull, even with the picketers outside, the shaw cable being down they did their best to be sure our stay was the best it could be. We were even given a small christmas gift from the hotel on christmas eve.
Only downside was that the hotel itself is really starting to show its age, hopefully it will stay running long enough to get the tlc it needs.
Definitly would stay there again.
Sharon G
Stayed 2 nights in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Sharon,Thank you for sharing this review and feedback. We appreciate your understanding, and we hope to welcome you back for an improved experience in the future. Happy Holidays!Heritage Inn Hotel & Convention Centre Moose Jaw
2/10 Terrible
Chad
Travelled with family
Dec 24, 2023
Disliked: Room comfort
Would not recommend
Showed up, they said my reservation was canceled so they had to re-book me in. They didnt inform us that there was no TV and the hot tub was out of service when i called a few days prior and they said it was working. There was minimal staff as they were on strike.
Chad
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Jan 3, 2024
Hi Chad,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address these matters to ensure better communication and service in the future. We appreciate your understanding, and we hope to have the opportunity to provide you with a more seamless stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
The regular staff is on strike no soap or shampooin the bathroom the room had the heat turned off so it was 60 F when we got into the room. Our room was a long walk from the front desk through cold hallways. We were told we could not have breakfast when we asked about it. Towels had seen better days as they where worn out.
Luitzen
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Dec 22, 2023
Hi Luitzen,We apologize for the inconvenience you experienced during your stay. The room rate that you had booked was a room-only rate; therefore, breakfast is not included. We will be investigating the issues you raised regarding the amenities, temperature and towels. Your feedback is valuable, and we appreciate you bringing this to our attention.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Walls are very thin. Very noisy. Was the not warned the hot tub was closed.
Shauna
Stayed 1 night in Dec 2023
Response from Heritage Inn Moose Jaw on Dec 22, 2023
Hi Shauna,We apologize that our hot tub was closed for maintenance and for any noise disturbances experienced during your stay. Thank you for providing this review and feedback. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
4/10 Poor
Linda
Travelled with family and small children
Nov 26, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Pool and hot tub didn’t work. When the pool did become operational, it was ice cold.
Linda
Stayed 1 night in Nov 2023
Response from Heritage Inn Moose Jaw on Nov 28, 2023
Hi Linda,We sincerely apologize for the inconvenience caused by the temporary closure of the pool and hot tub during your stay. Your feedback is valuable, and we are actively addressing the issues to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
2/10 Terrible
Kathy
Nov 13, 2023
Kathy
Stayed 1 night in Nov 2023
Response from Heritage Inn Moose Jaw on Dec 5, 2023
Hi Kathy,We are sorry to hear we missed the mark and you did not have an enjoyable stay. Thank you for sharing this feedback. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn & Convention Centre Moose Jaw
Response from Heritage Inn Moose Jaw on Nov 3, 2023
Hi Clay,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
10/10 Excellent
connie
Oct 24, 2023
connie
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Nov 13, 2023
Hi Connie,We appreciate you sharing this great rating. Thank you for choosing our hotel during your visit to Moose Jaw. We hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Found out while enroute about the strike so was unsure of what to expect. The remaining staff were doing an excellent job! Hotel was very clean, restaurant meal was great and decent priced. Breakfast was simple continental style. Pool area was clean and nicely styled, pool water could've been heated more as was colder than a lake but we did enjoy the small hot tub. Would stay here again
Janice
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Janice,We're delighted to hear that our team provided an excellent experience during your stay. It's great to know that you found the hotel clean and enjoyed a delicious and reasonably priced meal at our restaurant. Your feedback about the pool temperature is duly noted, and we're pleased that you still enjoyed the hot tub. We look forward to welcoming you back on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
10/10 Excellent
Amanda
Oct 22, 2023
Amanda
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Nov 13, 2023
Hi Amanda,Thank you for sharing this feedback from your recent stay. We appreciate this rating, and we hope to welcome you back for another enjoyable stay during your next visit to Moose Jaw.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Artem,Thank you for sharing this fantastic rating. We appreciate this feedback, and we hope to have the opportunity to welcome you back again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
I was a little worried when I booked because I knew the Heritage Inn had been a mainstay in Moose Jaw for many years. I was completely blown away. From the fresh and inviting lobby to our large renovated king room, the hotel did not disappoint. Don’t expect a hot buffet breakfast but there were plenty of options with juice and great coffee! Next trip through Moose Jaw we’ll definitely book there again.
Brenda
Stayed 2 nights in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 25, 2023
Hi Brenda,We are thrilled to hear that you were pleasantly surprised during your stay. It's wonderful to know that you found our renovated king room and inviting lobby to your liking. We look forward to welcoming you back on your next trip through the area, and we'll continue to provide great coffee and a variety of breakfast options for your convenience. Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw
Workers were on strike and breakfast was a paper bag full of trash food
Ashlie
Stayed 1 night in Oct 2023
Response from Heritage Inn Moose Jaw on Oct 12, 2023
Hi Ashlie,We appreciate you sharing this review and feedback so we can continue to improve our overall guest experience. We will be sharing your comments with our team.Sincerely,Heritage Inn Hotel & Convention Centre Moose Jaw