Signature Room, 1 King Bed

Reviews of Hotel Le Germain Montreal

4 out of 5
Hotel Le Germain Montreal
2050, rue Mansfield, Montreal, QC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 782 out of 1003 reviews" "
Rating 8 - Good. 174 out of 1003 reviews" "
Rating 6 - Okay. 35 out of 1003 reviews" "
Rating 4 - Poor. 6 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves this hotel. Would stay there again and again.
Stayed 2 nights in Mar 2024

6/10 Okay

Athul

Travelled with partner
Liked: Amenities
washroom without door should be a highlighted here and glass shower space. Maybe hotel should add a few more pictures to provide the true perspective
Stayed 2 nights in May 2024
Response from Maxime Atalla, Superviseur de la réception. on May 22, 2024
Good evening Athul, Thank you for your feedback. I do apologize if the pictures online did not provide you with the exact perspective. When you are in the room selection section, you can go through a few pictures that detail every room. Hoping to have you stay with us in the near future. Regards,

10/10 Excellent

Isabelle, Sudbury

Liked: Cleanliness, property conditions & facilities
Très bien. Excellent service
Stayed 1 night in May 2024
Response from Maxime Atalla, Superviseur de la réception. on May 22, 2024
Bonsoir Isabelle, merci pour votre commentaire. Nous sommes plus que ravis que vous ayez passé un bon séjour en notre compagnie. Au plaisir de vous revoir au Germain Montréal.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Incroyable ! Service et ambiance impeccable. Au centre de tout.
Stayed 1 night in May 2024
Response from Maxime Atalla, Superviseur de la réception. on May 22, 2024
Bonsoir Joy, merci beaucoup pour votre magnifique commentaire. Nous sommes ravis que vous ayez passé. Au plaisir de vous accueillir de nouveau au Germain Montréal.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to food and shopping
Stayed 2 nights in Apr 2024
Response from Maxime Atalla, Superviseur de la réception. on May 22, 2024
Good evening John, thank you for your kind review. We are more than thrilled that you enjoyed your stay with us. Looking forward to having you stay with us again! Regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in May 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from Betty on May 15, 2024
Good afternoon Leslie,Thank you for taking the time to leave us this great review. We hope to see you again soon to offer you the same quality of service. We look forward to welcoming you back.Betty Morillas, Conciergerie Service.

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully designed lobby, restaurants, and rooms.
Stayed 5 nights in Apr 2024
Response from Betty on May 9, 2024
Good morning Sylvia,We thank you for your wonderful comment. We are delighted that you enjoyed our hotel. We place great importance on the quality of our decor, so it is very satisfying to receive your message. We hope to see you again soon at Le Germain Montreal.Betty Morillas, Conciergerie Service.

8/10 Good

Hasan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was situated on 15th floor and I am guessing it was on top of the engine room. So at night time I was hearing the engine noise coming from outside. Because of that I didn’t have a quality sleep. In addition, beds in the room had the wooden frame which my wife almost broke her foot when accidentally hit the corner of it
Stayed 3 nights in Apr 2024
Response from Betty on May 2, 2024
Good afternoon Hasan,We would like to offer you our sincere apologies for the unsatisfactory experience you had during your recent stay at our hotel. We have forwarded your feedback to the relevant department to address the issue. We hope to have the opportunity to welcome you again and provide you with an exceptional experience.Betty Morillas, Conciergerie Service.

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I so much enjoyed my stay at this hotel! I traveled during the summer and the smoke had me staying in the hotel inside for quite a few days of my vacation. The room I was in was clean and had lots of ways to keep me entertained while i was stuck inside. The location is easy access to food/transportation/shopping. In the area I felt safe walking by myself. The staff here were super helpful and nice. Overall I would stay here again for sure and recommend it to others!
Stayed 6 nights in Jun 2023
Response from Betty on May 2, 2024
Good afternoon Parveen,Thank you for this lovely comment. We are delighted that despite the inconveniences caused by the smoke, you still had an enjoyable stay with us. We hope to see you again soon and provide you with another wonderful experience at Le Germain Montreal.Betty Morillas, Conciergerie Service.

10/10 Excellent

Anna

Stayed 3 nights in Apr 2024

10/10 Excellent

Artan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 3 nights in Apr 2024
Response from Betty on Apr 29, 2024
Dear Artan,Thank you for your kind review. We are delighted that your stay with us was enjoyable. We look forward to welcoming you back soon.Betty Morillas, Conciergerie Service.

10/10 Excellent

Christelle, Moncton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 2 nights in Apr 2024
Response from Betty on Apr 29, 2024
Dear Christelle,Thank you for taking the time to share your experience with us. We strive every day to ensure your stay meets your expectations, so it's a pleasure to see that was the case during your visit! We hope to welcome you again in the future.Betty Morillas, Conciergerie Service.

10/10 Excellent

Philippe, Gatineau

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un incontournable à Montreal. Idéal pour les couples, les voyages entre amis et les voyageurs solos. Situé parfaitement et dans les premiers de classe au niveau du service à la clientèle. Mention spéciale au bar !
Stayed 1 night in Apr 2024
Response from Betty on Apr 26, 2024
Bonjour Philippe,Nous vous remercions pour votre merveilleux commentaire. Nous sommes ravis que notre hôtel ait répondu à toutes vos attentes. C'est un réel plaisir d'avoir pu vous offrir un moment agréable. Nous espérons vous revoir bientôt afin de vous offrir à nouveau un service de qualité.Betty Morillas, Service de la conciergerie.

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk team, stylish decor, spacious rooms, and great location. Didn’t partake in the bar or restaurant, but they look very nice.
Stayed 2 nights in Apr 2024
Response from Betty on Apr 22, 2024
Good morning Grant,We thank you for taking the time to leave us this lovely review. The entire team at Germain Montreal appreciates you highlighting the quality of our service. We hope to see you again soon to ensure your satisfaction once more.Betty Morillas, Conciergerie Service.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the room we stayed in
Stayed 2 nights in Apr 2024
Response from Betty on Apr 16, 2024
Good morning Zachary,We are delighted that our hotel has met your expectations. Thank you for taking the time to leave us this wonderful review. We look forward to seeing you again.Betty Morillas, Conciergerie Service.

10/10 Excellent

Alain

Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Highly recommend!
Stayed 1 night in Apr 2024
Response from Betty on Apr 15, 2024
Good morning Julie,Thank you for taking the time to leave us this excellent rating. We are delighted that our hotel met your expectations and enabled you to have a pleasant stay with us. We look forward to welcoming you again.Betty Morillas, Conciergerie Service.

10/10 Excellent

Suzie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Beautiful hotel room perfectly maintained. Restaurant offerings delicious with fantastic original cocktails.
Stayed 1 night in Apr 2024
Response from Betty on Apr 11, 2024
Good morning Suzie,We thank you for your charming comment. The entire team at Germain Montréal and Boulevardier is delighted that you had a pleasant stay. We are looking forward to seeing you again to offer you the same excellent service.Betty Morillas, conciergerie service.

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Winny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Colin

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

stephane

Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned; Good ambience! Fully recommended!
Stayed 2 nights in Feb 2024
Response from Betty on Feb 22, 2024
Good morning Mario,We are delighted that you enjoyed your stay. We thank you for your feedback and hope to welcome you again to our hotel.Betty Morillas, concierge service.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely charming hotel, clean rooms and modern
Stayed 2 nights in Feb 2024
Response from Betty on Feb 21, 2024
Thank you, John, We are delighted that you enjoyed our hotel. We appreciate your feedback and hope to welcome you again.Betty Morillas, Concierge Service.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Stayed 1 night in Feb 2024

10/10 Excellent

Marc-André

Stayed 1 night in Feb 2024

10/10 Excellent

Alexander Sandeep

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and excellent property !
Stayed 1 night in Feb 2024
Response from Maxime Atalla, Guest services supervisor on Feb 17, 2024
Dear M. Sandeep,Thank you for taking the time to write this comment. We are thrilled that you enjoyed your stay at Le Germain Montreal and we hope to see you in the near future.Kind regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect in every way. We only seem to get to Montreal every decade or so, but this hotel may convince us to visit more regularly. The room was awesome, the bed was dreamy, and we loved the modern architectural touches. Location is great. It was an easy walk over to St Denis and all of our favorite restaurants. The staff were all lovely!
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Eric,Thank you so much for your lovely comment, we are more than thrilled that you enjoyed your stay with us at Le Germain Montreal. Please dont wait a full decade before you come back next time!Kind Regards,

10/10 Excellent

Crystal

Stayed 2 nights in Feb 2024

10/10 Excellent

Ellen

Stayed 2 nights in Feb 2024

10/10 Excellent

Nacima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms and as a plus they are soundproofed, the gym view is out of this world and the service is amazing. Would go back for sure.
Stayed 2 nights in Feb 2024
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Nacima,Thank you so much for taking the time to write this comment. I tend to agree with you, the view from our gym is indeed, breathtaking. We would be more than thrilled to have you stay at le Germain Montreal again.Kind Regards,

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean modern rooms so close to the university
Stayed 3 nights in Feb 2024
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Nicola,Thank you so much for taking the time to write this review. We are pleased to hear that your stay was a good one and we hope to see you again sometime soon.Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Should make it clear before that the parking is not included and mentioned the price.
Stayed 1 night in Jan 2024
Response from Betty on Feb 21, 2024
Good morning Robert,Thank you for your feedback. We apologize that you did not receive the necessary information regarding the valet service billing. We will pass your feedback on to the relevant department to ensure this does not happen again. We hope to have the pleasure of seeing you again.Betty Morillas, concierge service.

10/10 Excellent

Atul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service by all staff at the hotel. Very responsive and helpful.
Stayed 1 night in Jan 2024
Response from Betty on Feb 21, 2024
Good morning Atul,Thank you for your feedback. The entire team at Le Germain is delighted to have welcomed you and thanks you for your kind comment. We hope to see you again soon. Have a wonderful day.Betty Morillas, concierge service.

10/10 Excellent

Guy

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Will definitely stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zoe

Stayed 2 nights in Jan 2024

6/10 Okay

Martin

Stayed 3 nights in Jan 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
At check in, the gentlemen was very short and explained nothing about the hotel to me (restaurant's, gym, etc) so I didn't use any facilities or order any food/go to the restaurant. Figured out lighting in room, etc on my own. I travel North America for work, not sure I'll stay here again although it was lovely inside. The bell hop was friendly, everyone else needs a refresher course on customer service.
Stayed 2 nights in Jan 2024

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024
Response from Jorge on Jan 9, 2024
Nous apprécions votre retour sur votre expérience au Germain Montréal. À un prochain séjour !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay! Highly recommend
Stayed 1 night in Dec 2023