All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 251 out of 1006 reviews" "
10 - Excellent
251
Rating 8 - Good. 272 out of 1006 reviews" "
8 - Good
272
Rating 6 - Okay. 203 out of 1006 reviews" "
6 - Okay
203
Rating 4 - Poor. 155 out of 1006 reviews" "
4 - Poor
155
Rating 2 - Terrible. 125 out of 1006 reviews" "
2 - Terrible
125
7.0/10
Cleanliness
7.4/10
Staff & service
6.2/10
Amenities
6.2/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Good
Katerini, Palm Harbor
Travelled with family
May 10, 2024
Liked: Cleanliness, staff & service
Construction next door.
Katerini
Stayed 1 night in May 2024
6/10 Okay
Sam
May 3, 2024
Liked: Property conditions & facilities
Sam
Stayed 2 nights in May 2024
Response from Nas on May 6, 2024
Dear Sam,Thank you for sharing your great experience with us. We truly appreciate your feedback and it has made our day! We look forward to seeing you again in the future. Thank you for choosing us and have a wonderful day. Warmest regards, Nasrina- GM
Hello Kulveer,Thank you so much for rating us 10/10. Thank you for choosing to stay with us at us. We appreciate your feedback and are glad to hear that you had a pleasant experience during your stay.We hope to have the opportunity to welcome you back in the future.Best regards,Nasrina- GM
Construction start 5am, can’t sleep. It’s the first days inn I booked, no Continental breakfast for free
JAMES
Stayed 2 nights in Apr 2024
Response from Nas on Apr 29, 2024
Hello James,We are disappointed to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the noise disturbance you experienced during your visit and deeply regret the disruption to your rest. We realize that the construction work undertaken by our neighbors can be disruptive; thus, we have placed a banner on our brand website to alert prospective guests to the ongoing construction so it is not a surprise for our guests. We certainly understand the importance of a peaceful environment for an uninterrupted night's rest; thus, while this issue is out of our control somewhat, we are exploring ways to minimize noise and increase guest comfort. We are sorry for the disappointment you described with the expectation of a complimentary breakfast. We do not provide free breakfast at our hotel and do not advertise this amenity as free on our brand website. However, we have an on-site restaurant to quell your hunger for breakfast, lunch, or dinner. Our convenient location also gives easy access to downtown Montreal, meaning everything you need is within easy reach. Thank you for staying with us on this journey and providing valuable feedback. We are committed to delivering superior experiences for our guests, and your feedback helps us in that effort. We hope to have another opportunity to host you more successfully and exceed your expectations with a more comfortable and satisfying stay. Thank you,Nasrin-GM
10/10 Excellent
Giuseppe
Travelled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service
Staff was excellent
Giuseppe
Stayed 1 night in Apr 2024
Response from Nas on Apr 29, 2024
Hello Giuseppe,Thank you for taking the time to write to us about your experience at Days Inn by Wyndham Montreal Airport Conference Centre. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. I will share your comments with my team, and it will be encouraged by your feedback. at Days Inn, we continually strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nasrin-GM
Our room has a very strong smell of cleaning product which did not feel safe. The carpet was damp. I do not understand how the staff felt comfortable giving anyome a room like that.
There was construction happening right next door which started at 6am. We were notified of the construction only after booking our non-refundable stay. This was very disappointing and unfair.
Alicia
Stayed 3 nights in Apr 2024
Response from GM on Apr 25, 2024
Hi Alicia, It's regrettable to read your review of our hotel, and we apologize that your experience didn't match your expectations based on the photos. We always aim to present an accurate representation of our property and rooms online and are sorry for any misunderstandings that occurred in this case. While it is somewhat discouraging, feedback such as yours allows us to identify areas for improvement and enhance the overall experience for our guests. Please rest assured that we have taken your feedback on board and will use your insights to improve our facilities. Furthermore, we'll be verifying the property photos on our brand website and third-party booking sites to ensure they are accurate and updated. Thank you for bringing this matter to our attention. We hope you will give us another chance down the road, as we are eager to make this right and showcase the improvements we've made based on your feedback. Warm regardsNasrin
Creepy and old, doesn’t look anything like the photos
Alicia
Response from GM on Apr 25, 2024
Dear Alicia,We are sorry that you didn't have a great experience. if you are returning to stay with us please give us a call directly to our hotel reservation team, so that in the future we can locate you in our renovated rooms. We wish you have a safe day,Nasrin
Hello Mr. Chris,Thank you for making Days Inn by Wyndham Montreal Airport Conference Centre your hotel of choice on this journey. We are happy to hear our accommodation surpassed your expectations, and it's gratifying to know you found our property to be a good value for the price. We are also glad to read you were satisfied with the amenities we offer in our hotel, and we thank you for acknowledging our efforts to provide a clean, comfortable, and tranquil environment. We appreciate your perspective on our location. Our convenient location in the heart of West Island means we are just minutes from the airport and within easy reach of downtown Montreal. However, we value all feedback and are sincerely grateful you chose to stay with us during your travels. We hope to welcome you again soon and look forward to providing an even better stay during your next trip to the area. Safe travels! Warm regards,Nasrina GM
6/10 Okay
Tony
Business traveller
Apr 19, 2024
Liked: Cleanliness, staff & service
Construction is going on next door. Truck backup alarms and banging will wake you up at 5:15am. Overall ok value.
Tony
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 22, 2024
Dear Tony, Thank you for your feedback and the opportunity to serve you during your travels. We are grateful for both and appreciate you telling us that our accommodation offered you satisfactory value for your stay. We realize that the construction work undertaken by our neighbors can be disruptive; thus, we have placed a banner on our brand website to alert prospective guests to the ongoing construction so it is not a surprise for our guests. We certainly understand the importance of a peaceful environment for an uninterrupted night's rest, and we apologize that we fell short of delivering that during your visit. Kindly note that you can always request our staff for a room change in such cases, and based on availability, we will shift you to another, more peaceful room. Our front desk team is always available to address any issues/concerns and make your stay as comfortable as possible. We hope to have another opportunity to host you more successfully by providing you with the enjoyable experience we strive to deliver for our guests. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience Team
6/10 Okay
Justine
Travelled with family
Apr 16, 2024
Liked: Cleanliness, staff & service
The area was under construction so parking was inconvenient and finding the entrance was confusing. The rooms were clean but the mattresses were very hard and uncomfortable.
Justine
Stayed 1 night in Apr 2024
Response from Nas on Apr 16, 2024
Dear Justine,Thank you for staying with us to serve you during your travels. We are continually striving to improve our facilities, and your feedback helps us in that effort. While we are glad to hear that you liked our hotel amenities and appreciated the cleanliness of your room and the convenience of our location, we are somewhat disappointed to learn that your stay failed to exceed your expectations. We are committed to your comfort and satisfaction and would like to know more about how we can enhance the experience for your future visits. Kindly contact the hotel if you would like to share more details. We'd love to hear from you. We hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for choosing to stay with us on this journey. We value your business and your feedback.Warm regards,Nas-GM
6/10 Okay
Keith
Business traveller
Apr 11, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is showing its age, the hotel is clean and the staff do a great job. Okay for a quick overnight.
Keith
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Keith,Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuously improve our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina - GM
6/10 Okay
Gabriel
Apr 10, 2024
Liked: Cleanliness
Rooms were clean but need some work. Paint peeling on walls and toilet not in good condition.
Gabriel
Stayed 1 night in Apr 2024
Response from Nas on Apr 11, 2024
Dear Gabriel, Thank you for choosing our hotel for your recent stay in Montreal. We are committed to continuous improvement, and your feedback helps us immensely. By telling us what you liked about your stay and how we can improve, you are enabling us to deliver a superior experience for you and other guests in the future. Thank you for acknowledging the cleanliness of our rooms. We understand the importance of maintaining a clean environment and hold ourselves to high cleanliness standards; we're grateful for your recognition of our efforts in this regard. We regret to hear about the condition of the toilet and wall paint, and we are sorry that these aspects of your room did not meet your - or our - expectations. We appreciate you bringing these matters to our attention, and we have alerted our maintenance team to your comments so they can take immediate action to address the issues you have highlighted. We hope you will give us another chance down the road, as we are eager to showcase the improvements we have made based on your insights and share a more comfortable and enjoyable experience on a future visit. Safe travels! Nas-GM
10/10 Excellent
Todd
Travelled with family
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Staff is definitely friendly and helpful.
Construction is on going so outside cleanliness isn't the best but expected with this type of work.
Not a big deal for me an my family so the overall stay was good.
Todd
Stayed 1 night in Apr 2024
Response from Nas on Apr 8, 2024
Hello Mr. Todd, Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrin - GM
That rooms are ok we have breakfast is ok but service it was not friendly and the from desk at Night it was not to polite and friendly but in the morning for checking out she was nice and friendly and some lady come out the office she a friendly smile and say good morning I will be back next year thank you
Franklin
Stayed 1 night in Apr 2024
Response from Nas on Apr 8, 2024
Dear Franklin,Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuously improve our service. Thank you so much for your kind review! I will share your kind comments with our team members. Sincerely, We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina - GM
6/10 Okay
Dileep
Apr 6, 2024
Liked: Cleanliness
Disliked: Staff & service
Dileep
Stayed 2 nights in Mar 2024
Response from GM on Apr 8, 2024
Dear Dileep,Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuouslyimprove upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina -GM
Hello Mr. Steven, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Montreal Airport Conference Centre. we are sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future. stay safe!Sincerely, Nasrin
Property was recently upgraded. Noise from construction was barely noticeable.
Dennis
Stayed 1 night in Mar 2024
Response from Nas on Apr 3, 2024
Hello Dennis, Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuously improve upon our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina- GM
6/10 Okay
Anthony
Apr 1, 2024
Anthony
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 22, 2024
Hello Anthony, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize for any shortcomings you may have encountered during your stay. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have a chance to host you again so we can share a more positive experience with you. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Warm regards,Guest Experience Team
8/10 Good
Lisa
Mar 30, 2024
Lisa
Stayed 1 night in Mar 2024
Response from Nas on Apr 1, 2024
Dear Lisa,We thank you for your stay, and we appreciate your reviews. we hope to see you again.Have a great day,Nasrin
8/10 Good
Guillaume
Business traveller
Mar 27, 2024
Liked: Cleanliness, staff & service
I had no expectation and went only for a night. This is an average hotel, but fine for the price.
Guillaume
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Guillaume, Thank you for the positive rating. We appreciate your choice to stay with us at Days Inn by Wyndham Montreal Airport Conference Centre and your feedback. Your satisfaction is important to us, and we're glad we met your expectations for the price. However, we really would have wanted you to love your time with us. Please do let us know if there is anything we can do to make your next stay more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to hosting you again and hope to delight you with a 5-star experience when you are next in town. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team
Dear Pourush, Thank you for your stay and your review. We appreciate both and hope your stay was pleasant and comfortable. While we are glad your overall experience was satisfactory, as reflected in your rating, we truly would have wanted you to love your time with us. Please do let us know if there is anything we can do to make your next stay more enjoyable. Your complete satisfaction is our top priority, and whatever we can do, we are happy to do to ensure we give you the best possible stay here. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Thank you for staying with us on this journey. Safe travels! Nasrina-GM
The room was ok but the hotel is old and under repair. There was not much around for food or services. Very basic unit.
Carey
Stayed 1 night in Mar 2024
Response from Nas on Mar 19, 2024
Hello Carey, Thank you for your review. We are grateful for the opportunity to serve you and appreciate you telling us that you found the room satisfactory. However, it's regrettable that we failed to exceed your expectations on this visit. As you rightly pointed out, the hotel is undergoing renovations/repairs. This is to ensure that we can offer a superior experience to our guests soon. We hope to have a great facility for our guests once the renovations are over, and we'd love to see you again when everything is complete, as we are keen to share the wonderful experience that we aim to provide to all of our guests. Regarding dining services, our hotel features an on-site restaurant that serves hearty dishes to quell your hunger for breakfast, lunch, or dinner. Our convenient location also gives you ease of access to downtown Montreal, meaning everything you need is within easy reach. We hope this information is helpful, and we look forward to an opportunity to welcome you back in the future and share a more positive experience by hosting you in our upgraded hotel.Thank you for staying with us on this journey. Safe travels! Best regards,Nasrina - GM
Hello Richard, Thank you for taking the time to post your review. We appreciate your choice to stay with us and apologize for the discomfort you experienced with the mattress. We are committed to your comfort and satisfaction and assure you that we have noted your concern and will use this feedback to enhance the experience for you and other guests in the future. We hope you'll give us another chance to host you more successfully and provide you with the top-notch stay we are known to offer our guests. Thank you for your business and your feedback.Warm regards,Guest Experience Team
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Sandy
Mar 10, 2024
Sandy
Stayed 1 night in Mar 2024
Response from Nas on Apr 1, 2024
Dear Sandy,Thank you very much for sharing your feedback about your stay. Your comments are a great way to help us continuously improve our service. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Nasrina-GM
10/10 Excellent
Steve
Mar 5, 2024
Liked: Property conditions & facilities
Steve
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 6, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
Carole
Mar 5, 2024
Liked: Cleanliness, staff & service
I was very disappointed when I ordered a chicken burger and when it arrived the quality was extremely disappointing. For the price I paid. They must have bought a shipment from the lowest grade food wholesalers.
Extremely disappointing.
Carole
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 6, 2024
Dear Carole, Thank you for choosing our hotel for your stay in Montreal. We appreciate the positive rating and hope your stay was pleasant and relaxing. At Days Inn by Wyndham Montreal Airport Conference Centre, we want every aspect of your stay to be exceptional, so we are disappointed to hear that our food quality fell short of your expectations. We take guest feedback very seriously and assure you that we will look into this and endeavor to put a mechanism in place to ensure the highest quality possible for our guests. Thank you for bringing this matter to our attention. We hope to have another opportunity to host you and deliver a more enjoyable experience on a future visit. Safe travels!Warm regards,Guest Experience Team
6/10 Okay
Rakesh
Travelled with family, Business traveller
Mar 3, 2024
Liked: Staff & service
The heating equipment was noisy and did not work well for a 2 beds room.
Rakesh
Stayed 1 night in Feb 2024
Response from Nasrina - GM on Mar 4, 2024
Hello Rakesh, Thank you for taking the time to share your recent experience at our hotel. We strive to ensure your comfort throughout your stay and regret to hear that you had issues with the heating equipment in your room. We always encourage guests to notify our front desk team about any issues/concerns so we have the chance to remedy the situation right away. Nonetheless, we thank you for bringing these matters to our attention, and we have alerted our maintenance team to your comments so they can take immediate action to address the issues you have highlighted. We trust that everything else was to your satisfaction, and we hope to have the opportunity to serve you again and deliver a more enjoyable experience in the future. Thank you for choosing us.Safe travels! Nasrina -GM
Dear Sivanujah,Thank you for choosing to stay with us at Days Inn & Conference Centre by Wyndham Montreal Airport. We appreciate your feedback and are glad to hear that you had a pleasant experience during your stay.Once again, thank you for your stay. We hope to have the opportunity to welcome you back in the future.Best regards,Nasrin Ayesha - GM
4/10 Poor
Dorothy
Travelled with family, Travelled with family and small children, Travelled with partner
The good:
Quick commute to airport.
Friendly staff
The bad:
Construction woke us up at 6am just outside of our window.
Towels smelt like smoke
No airport shuttle
Dated rooms needing repair
Dorothy
Stayed 1 night in Feb 2024
Response from Nasrina - GM on Mar 4, 2024
Hi Dorothy, Thank you for choosing to stay with us on this journey. We appreciate you taking the time to share your feedback and are pleased to know that our friendly staff and convenient location concerning the airport were highlights of your visit. However, it's unfortunate to learn that certain aspects of your stay were less than ideal. We regret to hear that you were disturbed by the nearby construction noise. We understand that the construction work by our neighbors is likely to produce some noise and apologize for any inconvenience caused. We do have a banner on our brand website to alert prospective guests to the construction work at a neighboring site, and we appreciate your understanding in this matter. We are very sorry that the towels smelled of smoke. We have a strict no-smoking policy in place and all of our linen and towels are washed thoroughly prior to a new guest checking in, so it is strange that this happened. We thank you for bringing this matter to our attention and assure you that we will review our cleaning procedures with our housekeeping department to prevent future occurrences. Unfortunately, our shuttle service has been interrupted since the COVID period, and we have not yet resumed. However, we are happy to reserve a taxi for you if needed. Regarding the rooms, we understand the importance of maintaining a fresh look for our property and will see what we can do about having some updates to the rooms soon. Thank you for bringing these matters to our attention. We're committed to continuous improvement, and your feedback is invaluable to us. We hope you will give us another chance down the road, as we are eager to make this right and share a more positive and enjoyable experience on a future visit. Safe travels! Nasrina -GM
6/10 Okay
Steven
Feb 28, 2024
Disliked: Property conditions & facilities
Steven
Stayed 2 nights in Feb 2024
Response from Nas on Feb 29, 2024
Hello Mr. Steven,Thank you for choosing to stay with us at the Days Inn Montreal airport. We appreciate your feedback and are glad to hear that you had a pleasant experience during your stay.Hope to have you near the future.Best regards,Nasrin
Booked online for a quick rest during a long layover flight.
Front desk was staff was a bit perturbed that we were so late - told us it would be $70 extra for early check in even though we were only staying for a few hours but the charge to my card was $100
Bed was like sleeping on bricks it was so hard
Bedding smelled like dirty socks.
Never again.
$300 for a few hours…. Uugghhh
Colleen
Stayed 1 night in Feb 2024
Response from Nas on Feb 26, 2024
Dear Colleen,Thank you for bringing your concerns regarding the early check-in fees to our attention. We understand your frustration and apologize for any inconvenience caused. As stated in our policy, early check-ins may incur additional charges, which include a security deposit of 100. We would like to assure you that this deposit will be released within 3 to 5 business days, provided there are no damages or outstanding charges.Once again, we sincerely apologize for any misunderstanding and appreciate your feedback. Should you have any further questions or concerns, please do not hesitate to contact us.Best regards,Nasrina - GM
2/10 Terrible
Amanda
Feb 24, 2024
Amanda
Stayed 1 night in Feb 2024
Response from Nas on Mar 20, 2024
Hello Amanda,We sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Nasrin-GM
6/10 Okay
Benoit
Feb 12, 2024
Benoit
Stayed 2 nights in Feb 2024
Response from Nas on Mar 22, 2024
Bonjour M.Benoit,Merci d’avoir choisi de séjourner avec nous au Days inn de l’aéroport de Montréal. Nous apprécions vos commentaires et sommes heureux d’apprendre que vous avez eu une expérience agréable pendant votre séjour.Sincèrement,Nasrina-GM
I have stayed here several times. Not the greatest location, but fairly close to the airport. I like the rooms, which are nice and clean. The hallways could use some vacuuming and painting, but the rest (entry, restaurant, rooms) of the place is well maintained.
Carl
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 14, 2024
Dear Carl, Thank you for making Days Inn by Wyndham Montreal Airport Conference Centre your hotel of choice in Montreal. We value your feedback as well as your continued patronage. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear that you liked the rooms, and we appreciate you telling us that you found the rooms clean and the hotel's entry, on-site restaurant, rooms, etc., well-maintained. Your comment about the hallways is duly noted. At our Montreal hotel, we always welcome constructive feedback, as it aids us in facilitating superior guest experiences. We have noted your suggestion for improvement and will take your feedback into account as we strive to improve our product/service for our valued guests. Regarding the location, we are pleased to know that our proximity to the airport suited you. We're also within easy reach of downtown Montreal, which makes our airport hotel in Montreal a great choice for business travels and vacationing families alike. Thank you for staying with us on this journey. We wish you safe travels and hope to see you again soon!Warm regards,Guest Experience Team
6/10 Okay
Ludovic
Feb 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Not properly maintained
Ludovic
Stayed 2 nights in Feb 2024
Response from Nas on Feb 8, 2024
Hello Ludovic,We are sincerely sorry to hear that, we apologize for any inconvenience caused. Thank you for choosing to stay with us. we hope you give us another chance in the future.Best regards,Nasrin - GM
6/10 Okay
Penelope
Feb 4, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We met one staff member at the desk, both at check-in and checkout. The same nice young man, fluently bilingual.
Check-in and checkout were very smooth
The hotel seemed almost empty. And there was a massive construction project going on beside the hotel.
The snack vending machine on the second floor was not functioning.
The room was very clean, but the Kleenex tissue box had only three tissues left
Penelope
Stayed 1 night in Feb 2024
Response from Nas on Feb 8, 2024
Dear Penelope,Thank you for choosing to stay with us at the Days Inn Montreal Airport. We appreciate your feedback and are glad to hear that you had a pleasant experience during your stay.Regarding the issue with the tissue paper, we apologize for any inconvenience caused. Our housekeeping team has been notified, and they will promptly replenish the supply in your room.We also appreciate your feedback about the vending machines. We are constantly working to improve our services, and your input helps us in this process.Once again, thank you for your stay and for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future.Best regards,Nasrin - GM
Dear Mr. Mike,We would like to extend our sincere apologies for the inconvenience you experienced during your stay at our hotel. We were deeply concerned to learn about the blood stain on your bed and understand how unsettling this must have been for you.Please rest assured that we take such matters very seriously, and we have taken immediate action to investigate and rectify the situation. Our housekeeping team has been retrained on our stringent cleanliness protocols to ensure that this does not happen again in the future.We value your feedback and appreciate your patience and understanding. It is our utmost priority to provide a comfortable and pleasant stay for all our guests, and we deeply regret any inconvenience caused.If there is anything else we can do to make amends, please do not hesitate to let us know. We hope that you will give us another opportunity to serve you in the future and regain your confidence in our hotel.Once again, we apologize for any distress this may have caused and thank you for bringing this matter to our attention.Sincerely,Nasrin A - GM
Great for a one night stay to catch an early flight
Marissa
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 30, 2024
Dear Marissa, Thank you for making Days Inn by Wyndham Montreal Airport Conference Centre your hotel of choice for your overnight stay on this journey. We appreciate you taking the time to review us and are thrilled to know you had a 5-star experience at our hotel. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Enjoy your travels, and see you again soon!Warm regards,Guest Experience Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
It was a very convenient location and was well kept
Ralph
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Many thanks for the 10 out of 10 rating, Ralph! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are pleased to read your positive comments about our hotel's upkeep and convenient location. We hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Days Inn by Wyndham Montreal Airport Conference Centre. We wish you safe travels and hope to see you again soon!Warm regards,Guest Experience Team
The hotel is in desperate need of a make over
There was someone’s left over pizza in our fridge
mitchell
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Hi Mitchell, it's regrettable to read your review of our hotel. We strive to provide a clean, comfortable, and pleasant place to stay, and it's unfortunate that your experience was not up to the quality and standard we usually deliver for our guests. At Days Inn by Wyndham Montreal Airport Conference Centre, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that we noted your concerns and will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. As we're constantly working on improving our hotel and guest room amenities, we value your feedback as it aids us in facilitating better guest experiences in the future. Thank you for considering our accommodation for your stay in Montreal and taking the time to post your review. We appreciate both and hope to have another opportunity to host you and showcase the improvements we've made based on your input. Safe travels!Warm regards,Guest Experience Team
Thank you for the 5-star review, Jerome! It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we can't wait to welcome you back soon for another positive experience. Enjoy your travels, and thank you for choosing Days Inn by Wyndham Montreal Airport Conference Centre for your lodging needs on this trip. We truly appreciate your business and feedback.Warm regards,Guest Experience Team
6/10 Okay
Stephanie
Jan 20, 2024
Stephanie
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 13, 2024
Dear Stephanie, Thank you for choosing Days Inn by Wyndham Montreal Airport Conference Centre for your rooming needs on this trip. We appreciate you taking the time to review your recent experience at our hotel and hope your stay was pleasant and comfortable. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your complete satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Warm regards,Guest Experience Team
6/10 Okay
Zhongmin
Jan 20, 2024
Zhongmin
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Zhongmin, Thank you for your review. We appreciate it. We hope your stay at Days Inn by Wyndham Montreal Airport Conference Centre was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for choosing our hotel for your rooming needs on this journey. Safe travels!Warm regards,Guest Experience Team
Many thanks for the 5-star review, Emmanuel - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. It was a pleasure to host you, and we look forward to having you back at Days Inn by Wyndham Montreal Airport Conference Centre many more times in the future. Thank you for choosing to stay with us on this journey. Safe travels!Warm regards,Guest Experience Team
Dear Kyle, Thank you for taking the time to review your recent stay at Days Inn by Wyndham Montreal Airport Conference Centre. We appreciate your feedback and are pleased to know you had a positive overall experience at our hotel. We are glad you enjoyed our hotel's proximity to the airport, and it's great to hear our service was to your satisfaction. We also hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Safe travels!Warm regards,Guest Experience Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team