Lobby
Check availability

Reviews of Best Western Plus Hotel Comedie Saint-Roch

3 out of 5
Best Western Plus Hotel Comedie Saint-Roch
6 et 8, rue Jules Ferry, Montpellier, Herault

Reviews

8.6

Excellent

Rating 10 - Excellent. 463 out of 967 reviews" "
Rating 8 - Good. 373 out of 967 reviews" "
Rating 6 - Okay. 82 out of 967 reviews" "
Rating 4 - Poor. 27 out of 967 reviews" "
Rating 2 - Terrible. 22 out of 967 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kari

Disliked: Staff & service, property conditions & facilities
Rude staff. I desperately needed a few more hours in the room before traveling to Barcelona and originally he said I could stay 4 more hours for 50 euros but then said they were "fully booked" which wasn't true because I could go online and get five different rooms. He was super rude and I basically tossed the room key at him as I left. Room was small, faced an interior corridor, and there was a stain on the carpet. Not worth the $100 I paid for one night.
Stayed 1 night in Apr 2024
Response from Hubert on Apr 22, 2024
Dear KariThank you for completing the survey regarding your recent stay at our property. We are sorry that you missed your train to Barcelona.You went to reception to request a late check-out at 4 p.m. or 5 p.m., as specified, late check-outs are subject to availability. Unfortunately today, the hotel is very busy, and we cannot grant a check-out late. At the time of your request, there were 5 rooms left for sale.Your attitude of throwing your room card to the receptionist is not consistent with a courteous attitude but rather aggressive just because your requirement was not met.Have a good travel to Barcelona.Yours sincerely,

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Apr 2024
Response from Christopher on Apr 21, 2024
Many thanks Vince !

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location. Great first the station and trams. Easy walk to great places to eat and close to attractions.
Stayed 5 nights in Mar 2024
Response from Christopher on Apr 1, 2024
Many thanks for this 10/10 feedback Kathryn !Much appreciated.Kind regards

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel next to the train station. Comfortable, clean rooms and good breakfast. The staff are very nice and helpful.
Stayed 2 nights in Jan 2024
Response from Christopher on Jan 29, 2024
Dear M Jim,The whole staff appreciate and are grateful for your excellent review.Best regards.

10/10 Excellent

AGNES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel close to railway station st roch, look no further. Beautiful hotel, comfortable bed, close to place de la comedies and steps away from rail station.
Stayed 1 night in Jan 2024
Response from Christopher on Jan 27, 2024
Dear Mrs Agnes,Many thanks for this 5/5 feedback !Much appreciated.Take care and you are welcome back anytime !Best regards.

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and Parking
It’s a decent hotel to stay a few days , close to Comedie Square ,,and lots of options around to eat , no parking , but you have a huge parking close on the square that works perfectly fine.
Stayed 1 night in Jan 2024
Response from Christopher on Jan 9, 2024
Thank you so much Samuel for this very positive feedback !

6/10 Okay

RAMESH MOHAN, PALATINE

Travelled with partner
Liked: Staff & service
Tiny room, path way were smelly, looks good from the outside, convenient location, walkable to train/ attractions. Staff were very helpful though.
Stayed 2 nights in Dec 2023
Response from Christopher on Jan 8, 2024
Dear RAMESH MOHAN,We are deeply sorry for the inconvenience encountered during your stay. We do however hope that you come back again and be given a better room. We have carefully taken on board your grievances. The whole staff are grateful for your comment about them.Best regards,

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As we were staying just overnight for a train connection, this hotel was ideal as it is right across the street from the station. We were on the street side and so we did hear the trains and feel the rumbling. But my husband wore earplugs and we both slept soundly. Everything was just fine. Would not hesitate to stay here again.
Stayed 1 night in Dec 2023
Response from Christopher on Dec 20, 2023
Dear Kathy,Thank you so much for your feedback.We would welcome you again with pleasure next time !Warm regards,Christopher

10/10 Excellent

Pau

Stayed 1 night in Dec 2023
Response from Christopher on Dec 20, 2023
Merci beaucoup Pau !Et à une prochaine fois avec plaisir !

8/10 Good

Remi

Stayed 2 nights in Dec 2023
Response from Christopher on Dec 20, 2023
Merci pour cette super note Remi !

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right next to the train station and trams. Totally convenient for getting around Montpellier. Friendly and helpful staff.
Stayed 2 nights in Dec 2023
Response from Christopher on Dec 20, 2023
Thank you so much Debra for this wonderful feedback !You are welcome back anytime with pleasure.

10/10 Excellent

caroline

Stayed 2 nights in Nov 2023
Response from Christopher on Dec 20, 2023
Merci Caroline !A la prochaine !

10/10 Excellent

Leif

Stayed 1 night in Nov 2023
Response from Reception on Nov 14, 2023
Thank you Leif!

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of drawers, shelving & hooks. No bedside cup. Nowhere to hang wet towels or clothing in shower area.
Stayed 4 nights in Oct 2023
Response from Reception on Nov 10, 2023
Thank you for your feedback!

6/10 Okay

Elodie

Stayed 1 night in Oct 2023
Response from Reception on Oct 31, 2023
Désolé de n'avoir pas su dépasser vos attentes, on espère la prochaine fois.Au plaisir de vous accueillir

8/10 Good

KE YANG

Stayed 2 nights in Oct 2023
Response from Reception on Oct 23, 2023
Thank you Ke Yang!See you soon

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Reception on Oct 23, 2023
Vous revenez quand à Montpellier Michael?A très vite

10/10 Excellent

Mi

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee is good.
Stayed 2 nights in Oct 2023
Response from Reception on Oct 16, 2023
Thank you Mi

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2023
Response from Reception on Oct 16, 2023
Merci Sebastian pour cette note !Au plaisir de vous accueillir à nouveau :)

8/10 Good

Leif

Stayed 2 nights in Oct 2023
Response from Reception on Oct 9, 2023
Thank you Leif

2/10 Terrible

Mathieu

Stayed 1 night in Oct 2023
Response from Reception on Oct 6, 2023
Merci pour votre retour! Plus de détails aurait été souhaitable.Bien cordialement

10/10 Excellent

Khatouna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location if travel by the train. Room was small but function and quiet. Bedding high quality. The room had nice view of old French buildings very authentic. Bonus tea and coffee machines.
Stayed 2 nights in Oct 2023
Response from Reception on Oct 4, 2023
Thank you Khatouna!Welcome you again

4/10 Poor

Philippe

Stayed 2 nights in Sep 2023
Response from Reception on Sep 22, 2023
Désolé Philippe que votre séjour parmi nous, ne vous ai pas satisfait.Peut être une autre fois

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, and amazing location. Would stay again!
Stayed 2 nights in Sep 2023
Response from Reception on Sep 22, 2023
When you come back Ryan!

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a few days and close to the train station and trams and only a 3 min walk to the town
Stayed 5 nights in Sep 2023
Response from Reception on Sep 22, 2023
Thank you Joan!See you soon.

8/10 Good

HELENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En français c'eut été plus facile mais tout a été parfait
Stayed 3 nights in Sep 2023
Response from Reception on Sep 16, 2023
Merci Helene pour ce retour

8/10 Good

Anne Marie

Stayed 1 night in Sep 2023
Response from Reception on Sep 15, 2023
Merci Anne Marie

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Reception on Sep 14, 2023
Thank you Amanda see you soon!

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night in hotel. Easy access to city centre
Stayed 3 nights in Sep 2023
Response from Reception on Sep 13, 2023
Thank you Julian

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Train stop
Nice hotel, very convenient to the railway station. Had an early train and it was perfect for the night. Easy access to the city and its restaurants and convenient for an early start the next day
Stayed 1 night in Sep 2023
Response from Reception on Sep 12, 2023
Thank you Gerard! See you soon

6/10 Okay

Peter

Liked: Cleanliness
Response from Reception on Sep 8, 2023
See you soon!

10/10 Excellent

Keiko

Stayed 1 night in Sep 2023
Response from Reception on Sep 7, 2023
Thank you Keiko

8/10 Good

Clara

Stayed 3 nights in Aug 2023
Response from Reception on Sep 6, 2023
Merci Clara, au plaisir de vous accueillir à nouveau

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and located near the centre
Stayed 2 nights in Aug 2023
Response from Reception on Sep 1, 2023
Dear JOseph, thank you for your feedback

8/10 Good

Kelly

Stayed 1 night in Aug 2023
Response from Reception on Sep 1, 2023
Au plaisir de vous accueillir à Nouveau Kelly

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2023
Response from reception on Sep 1, 2023
Merci Benjamin

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception on Aug 28, 2023
Merci Michele

10/10 Excellent

Amina

Stayed 3 nights in Aug 2023
Response from Reception on Aug 28, 2023
Au plaisir de vous accueillir à nouveau Amina

10/10 Excellent

Olivier

Stayed 1 night in Aug 2023
Response from Reception on Aug 28, 2023
Vous revenez quand Olivier?

8/10 Good

Maxine

Travelled with family and small children
Liked: Cleanliness, staff & service
Easy to walk to central plaza and rooms were very clean and comfortable. Limited buffet breakfast choice. Helpful staff. Would stay here again.
Stayed 2 nights in Aug 2023
Response from reception on Aug 25, 2023
Thank you Maxine

8/10 Good

Fabien

Stayed 3 nights in Aug 2023
Response from Reception on Aug 23, 2023
Merci Fabien.A très vite

8/10 Good

catherine

Stayed 1 night in Aug 2023
Response from Reception on Aug 22, 2023
Merci

10/10 Excellent

Laetitia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception on Aug 23, 2023
Super Laetitia!Au plaisir de vous accueillir à nouveau

6/10 Okay

Silvia

Disliked: Cleanliness, property conditions & facilities, room comfort
Las habitaciones estan demasiado sucias y huelen muy muy, alfombras manchadas, cortinas manchadas
Stayed 1 night in Aug 2023
Response from Reception on Aug 21, 2023
Good morning, We will check with the housekeeper and sorry if your stay was not good.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Literally across from the train station, yet wasn’t bothered by noise. Easily walkable to sites and simple to use tram system if needed. Staff was great!
Stayed 2 nights in Jul 2023
Response from Reception on Aug 4, 2023
Thank you Alan for your wonderful feedback!See you soon

10/10 Excellent

Peturi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for arriving by train
Stayed 1 night in Jul 2023
Response from Reception on Aug 2, 2023
Thank you !

10/10 Excellent

Lee-Ann, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant surprise right next to the train station. Our train got cancelled and need to find something quick and cost effective. It was unique, clean, organized, and the staff were pleasant. The room was very clean and the bed was so comfortable. Everything was walking distance in the town.
Stayed 1 night in Jul 2023
Response from Reception on Aug 2, 2023
Thank you very much for this wonderful feedback!

8/10 Good

Marit Elin

Stayed 2 nights in Jul 2023
Response from Reception on Aug 2, 2023
See you soon Marit Elin!

10/10 Excellent

jenifer

Stayed 3 nights in Jul 2023
Response from Reception on Aug 7, 2023
Merci Jenifer.

8/10 Good

dat, fairfax

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly and helpful
Stayed 2 nights in Jul 2023
Response from Reception on Jul 17, 2023
Thank you