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The hotel is clean and relatively well maintained. I dont like the bathroom sink being in the main room. Also the shower water pressure was little to none and the shower head was dirty. Apart from that pretty clean and bed was nice and clean. Overall 3.5/5
Aakashdeep
Stayed 1 night in May 2024
Response from Customer Care Team on May 10, 2024
Dear Aakashdeep, we appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our hotel clean and relatively well-maintained, and we apologize for any inconvenience caused by the layout of the bathroom sink and the issues with water pressure and shower head. Your comments will be addressed with our housekeeping and maintenance teams to ensure a better experience for our guests. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations on a future visit.Kind regards,Customer Care TeamPacific Inn Monterey
8/10 Good
William Robert
Travelled with partner
May 7, 2024
Liked: Cleanliness, staff & service
The place was decent. The parking space not so much
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
I am giving 2 reviews. We booked rooms for our employees. The first 2 nights were good. When we had to extend another night 1 of our employees was put in the older section for the hotel. That room had bed bugs and he came home an unfortunately gave them to his 2 month old. I just became aware of it and have tried to find a phone # to contact the hotel. This is totally unacceptable.
Donna
Stayed 1 night in Apr 2024
Response from front desk on May 2, 2024
We checked there was no bed bugs we moved the bed and everything around just to make sure but there was not anything
10/10 Excellent
Jim
May 1, 2024
My new go to spot in the Monterey area.
Jim
Stayed 2 nights in Apr 2024
Response from front desk on May 2, 2024
We checked and moved everything around there was no bed bugs
This was a lovely experience. We came down to go to the aquarium and this was a nice place to stay. I especially appreciated how clean the rooms were and that they didn't have carpeted floors.
Over all this place was great! The front desk employee was so kind and welcoming and the room was so spacious and clean! I will admit opening the door was a bit difficult but it wasn’t anything serious at all! Will definitely be back next time I’m in town for the weekend.
Great value, a clean and spacious room with microwave and refrigerator and hair dryer, at an affordable rate!
Jacqueline
Stayed 2 nights in Mar 2024
Response from front desk on Apr 10, 2024
Thank you
6/10 Okay
Francisco, Hayward
Apr 10, 2024
Francisco
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team