My recent stay was disappointing due to several issues with the property and its amenities. Despite visiting in 2018 and noting the need for updates then, it appears little has changed. During this stay, we experienced numerous problems that significantly impacted our overall experience. Upon arrival, we discovered that our booked ocean view room was unavailable. The hotel accommodated us in another room and provided a $100 resort credit, which was appreciated. However, the following day, when we were moved to a different room, we encountered what appeared to be a sewage backup in the shower. This was incredibly off-putting, leading to another room change. The third room, while satisfactory, still did not offer a true ocean view, and the toilet had a visible streak that was not properly cleaned, which was gross. The property's general maintenance and cleanliness were subpar. The rooms are outdated, and the cleanliness is lacking, with hair found in the shower and on the floor. The dining area is also in poor condition, with the drop ceiling removed and air ducts exposed and covered in dust. Additionally, the beach chairs were stained and unappealing. Operational issues were evident, especially with long lines for check-in and check-out due to the desk never being fully staffed. While the staff were friendly and accommodating, these systemic issues overshadowed their efforts.
On the positive side, the food, beach, and pool were the highlights of our stay.