"Not a 5 star!! Don’t be fooled by the name, it’s like a good 3 star, had I of booked a 3 star I would have been impressed, I’m not just a Karen but when I book something I feel it should be deserving of the star rating, bedrooms are defiantly not upto the cleanliness standard, one tiny little shower gel provided, which isn’t replenished, told to put towels on the floor to be changed, came back to find our old dirty towels hung back up, reception don’t answer the phone, had to go down twice and finally got fresh towels 45 mins after which made us late to our reservation. No waiter service around the pool, queue up at one till that takes forever just to get a drink. You have to go elsewhere for takeaway food in yet another queue as you’re unable to get a drink at the same place! Pool towels can only be changed in 2 hour slots one in the morning and one in the afternoon. Manager never gets back to you. Listen if your used to a 3 star this hotel is fab but if your used to a 5 star save your money!"
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