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Reviews of Ayres Hotel & Spa Mission Viejo – Lake Forest

3.5 out of 5
Ayres Hotel & Spa Mission Viejo – Lake Forest
28951 Los Alisos Blvd, Mission Viejo, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a perfect hotel! Only thing that was odd was the ac/heater would not shut off in the room. Had to unplug it when it got to cold in the room.
Stayed 1 night in May 2024

10/10 Excellent

Gary, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in May 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel amazing
Stayed 1 night in Feb 2024

10/10 Excellent

scot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Reasonable
Stayed 1 night in May 2024

8/10 Good

Makeda, Malden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice stay. There is one restaurant in the hotel, but you have to drive to everything else.
Stayed 3 nights in May 2024

10/10 Excellent

Shoshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this place last minute for a family emergency. Couldn't be more pleased with the stay. Amazing staff, comfy and spacious rooms, lovely breakfast each morning. I wish they gave free water bottles at checkin instead of cookies but cant complain lol
Stayed 2 nights in May 2024

10/10 Excellent

Cody

Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with the spacious room, comfortable beds and very clean. We only have contact with the front desk personal, Who was very friendly. the only aspect that does not have a connection with the hotel are the areas around, it looks not well taking care off.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eleni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and child friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024

10/10 Excellent

WILLL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good with what I have paid for.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This property was easy to find. Close to shopping and dining. The restaurant on site was clean and wait staff was friendly. The hotel was very nice. The only thing I would recommend is that the coffee be made available 24/7 instead of just when the restaurant was open. But with that said there was coffee in the room that you could make.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable. The hotel common areas are very spa like - nice smells, pretty decor, comfortable seating. It was hard to get a hold of the front desk in the evening when we needed sheets for the pull out bed. They seemed very short staffed that night. The EV charging stations were very convenient for us.
Stayed 1 night in Apr 2024

10/10 Excellent

Sunshine, ALBUQUERQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was well kept. Inside the hotel is very pretty and quiet. Our room was clean and spacious. They had a restaurant and bar but the food was limited to sandwiches. So we did not try the bar food. We had the breakfast the next morning. It was very good. Fresh eggs and salsa. No complaints about the free breakfast. There are restaurants and shopping in the area. It’s about a 5-10 minute drive. It was a nice stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Jia, Wuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and environment in this hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
I had never stayed at an Ayres property before. It was very nice and a great value.
Stayed 1 night in Jan 2024

10/10 Excellent

Judith, Hemet

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and staff very personable . I received my requested receipt copy today. We enjoyed dinner in Camp Bar and Grill on-site. So convenient. They are open from 5 to 9 pm. Our room was very nice and it was quiet. We enjoyed our short stay!!
Stayed 1 night in Apr 2024

8/10 Good

YUBING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quilt and family friendly
Stayed 2 nights in Apr 2024

6/10 Okay

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, although it would be nicer if it had a better sitting area. Given that it was a suite that sleeps four, I assumed it would have a place to sit other than a couch. Nevertheless I rate the room itself as excellent. However, the breakfast was terrible. The sausage patties were inedible, the bacon undercooked and the potatoes were the texture of a kitchen sponge. The eggs scrambled eggs were decent. Unfortunately the refrigerator in the room was not as cold as it should have been. I didn’t realize this until the next morning when I pulled out my cold cuts, cheese and charcuterie. They were all lukewarm. I had to throw them all away. This was disappointing as there were about $50 worth of food which I couldn’t eat.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Curtis, Thank you for staying with us and taking the time to write a review! We are thrilled that you were satisfied with the cleanliness of our guest rooms and that you had an overall comfortable stay. I sincerely apologize for any inconvenience you may have encountered regarding our complimentary breakfast and the guest room refrigerator. Our goal is to provide exceptional accommodations, and we are disappointed we fell short this time. Please let our team know if you are ever facing any issues, so we can work to get them resolved promptly. It would be a pleasure to have the opportunity to welcome you back for a stellar visit the next time you're in the area.Sincerely, Hayley Burbank General Manager

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Property conditions & facilities
Great area that is peaceful
Stayed 1 night in Mar 2024

8/10 Good

Mohamad

Liked: Amenities
Nice quite
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean and well appointed...
Stayed 1 night in Feb 2024

8/10 Good

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place to stay. Reasonable prices
Stayed 6 nights in Feb 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best stay I ever had on a hotel, thank you Aryes staff
Stayed 7 nights in Feb 2024

10/10 Excellent

samar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff. My go to hotel when i need a staycation
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jon, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accommodating
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Michael, Thank you for raitng your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved visit the next time you're in the area. Sincerely, Hayley Burbank General Manager

6/10 Okay

Honey

Stayed 1 night in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Honey, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay sometime soon. Sincerely, Hayley Burbank General Manager

10/10 Excellent

Deanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located to the toll road 241. Close to Irvine, Mission Viejo, Lake Forest, Tustin, Orange…Newer property. Check-in desk very helpful. Cody at the front desk was very accommodating with an early check-in so I could take a Zoom call in my room.
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Maliha KhanFront office manager

10/10 Excellent

Kara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it--I hope to be Back!
I really enjoyed the property and my stay at Ayres Hotel and Spa. I was in the building to the right as soon as you go in to the parking lot. It had the cutest little courtyard with a fire pit, and I was bummed I didn't have a chance to sit out there with a glass of wine. They have a great little hotel bar with great food, and the bartender was SUPER nice. I spent most of the Superbowl with her, and she was so friendly and tentative. The front office staff was also very nice, and everything was clean and it smelled nice. My room was spacious and quiet, and the bed was super comfortable. Room service also came with just a 2 night stay, and that is not something I'm used to after Covid. The breakfast was pretty average for your big chain hotels, but they did have fresh baked cookies out every night which was really nice. Close to some good places to eat, and I would certainly come back without a doubt!
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Maliha KhanFront office manager

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, friendly staff, clean rooms, and if we needed something the staff showed up Quick
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

8/10 Good

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all the way around!Thanks
Stayed 2 nights in Feb 2024
Response from Maliha on Feb 24, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

6/10 Okay

Robert

Disliked: Room comfort
The room was old, dark and drabby! Not well lit. Breakfast was below average. Coffee was watered down.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Robert, Thank you for taking the time to write a review based on your recent stay. I sincerely apologize for any inconvenience you may have encountered regarding our guest rooms and complimentary breakfast. Our goal is to provide the most exceptional accommodations, and we appreciate your feedback as we can use it to improve for future guests. If you are ever in the area again, we would love to have the opportunity to welcome you back for a 5-star visit. Sincerely, Hayley Burbank General Manager

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Scott

Stayed 1 night in Feb 2024

8/10 Good

Tenaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel but would be nice to know that pool is shared with nextdoor location. Also we had our kids and once we pulled out the sofa bed, there was no room to move around in the room. Also only one blanket for them, no extra pillows.
Stayed 1 night in Jan 2024

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
never came and clean rood
Stayed 2 nights in Jan 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent, nice breakfast and everything was clean and well kept
Stayed 4 nights in Jan 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was probably the best hot breakfast I have had at a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jeri

Stayed 1 night in Jan 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, professional, friendly staff. Room was large and clean. Will definitely return to this hotel. Would like to take advantage of the spa facilities next time I come.
Stayed 1 night in Jan 2024