Front of property

Reviews of My Place Hotel - Shakopee MN

3 out of 5
My Place Hotel - Shakopee MN
3912 12th Avenue East, Shakopee, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 534 reviews" "
Rating 8 - Good. 110 out of 534 reviews" "
Rating 6 - Okay. 29 out of 534 reviews" "
Rating 4 - Poor. 21 out of 534 reviews" "
Rating 2 - Terrible. 35 out of 534 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean, quiet, and comfortable.
Stayed 1 night in May 2024
Response from MPH on May 15, 2024
Thank you for choosing to stay at My Place Hotel in Shakopee, MN, and for taking the time to share your experience with us. We are delighted to hear that you found your stay to be clean, quiet, and comfortable.Providing a clean and comfortable environment for our guests is our top priority, and we are thrilled that we were able to meet your expectations during your time with us. Your feedback serves as a great encouragement to our team, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you once again for your positive feedback, and we look forward to seeing you again soon at My Place Hotel.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in person was amazing. Very efficient and friendly even under pressure when by herself and many people checking in at once.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Breakfast included would have been nice
Stayed 1 night in Apr 2024

10/10 Excellent

Bashiri

Travelled with family
Excellent location, friendly staff, cleanliness.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Like the room will come back
Stayed 1 night in Apr 2024

10/10 Excellent

Bette Lynn

Stayed 1 night in Apr 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Iron

Travelled with partner
Liked: Amenities, property conditions & facilities
I like that the property is pet friendly. It was clean and quiet and a great location for our purpose.
Stayed 3 nights in Apr 2024

2/10 Terrible

Kevin

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean. Staff were rude.
Stayed 2 nights in Apr 2024
Response from DJ on Apr 16, 2024
Dear Kevin,I hope this message finds you well. I wanted to personally reach out to you regarding your recent stay at My Place in Shakopee, MN.First and foremost, please accept my sincerest apologies for the disappointment and inconvenience you experienced upon checking in. It deeply saddens me to hear that the cleanliness of your room did not meet our high standards, and that you encountered rude behavior from our staff.Ensuring a clean and welcoming environment for our guests is our top priority, and I am truly sorry that we fell short of meeting your expectations in this regard. Additionally, our staff should always provide courteous and helpful service, and I regret that we failed to deliver on this during your stay.Your feedback is invaluable to us, and I assure you that we take it very seriously. I have personally addressed these concerns with our housekeeping and front desk teams to ensure that appropriate measures are taken to prevent similar occurrences in the future.Please know that this is not reflective of the level of service we strive to provide, and I am committed to making things right for you. If there is anything else I can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact me directly at [your contact information].Once again, I apologize for the inconvenience and frustration this may have caused you. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,My Place Team

10/10 Excellent

duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, with clean rooms. Too bad there was not a continental breakfast or something.
Stayed 1 night in Mar 2024
Response from Carrie on Apr 5, 2024
Thank you Duane for you feedback. Hope to see you soon.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Very nice room and amazingly nice staff!
Stayed 1 night in Mar 2024
Response from Carrie on Apr 5, 2024
Thank you Kathleen on your feedback. We look forward seeing you soon.

8/10 Good

carlotta, Brooklyn Park

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the money. Need better water pressure in the showers
Stayed 2 nights in Mar 2024
Response from MP on Mar 25, 2024
Dear Carlotta,Thank you for choosing to stay at My Place in Shakopee, MN and for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a good value for your money.We appreciate your comments regarding the water pressure in the showers. Providing a comfortable and enjoyable stay for our guests is our top priority, and your feedback helps us identify areas for improvement.Rest assured, we have alerted our maintenance team to address the water pressure issue promptly. Your satisfaction is important to us, and we will strive to ensure that your next stay exceeds your expectations.Thank you again for your valuable feedback, and we look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,My Place Shakopee, MN Management Team

8/10 Good

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a nice hotel.I just wish that they would supply dishes and cutlery for the kitchen.
Stayed 2 nights in Mar 2024
Response from MP on Mar 19, 2024
Dear Barbara,Thank you for taking the time to share your feedback with us following your recent stay at My Place in Shakopee, MN. We appreciate your input and apologize for any inconvenience caused by our kitchen amenities not meeting your expectations.At My Place, we strive to provide a comfortable and convenient stay for all our guests. While our rooms are equipped with kitchenettes, we understand that our offerings may not align with every guest's needs and preferences. We regret any inconvenience this may have caused during your stay.Your feedback is important to us, and we will certainly take your suggestion into consideration as we continue to evaluate and enhance our amenities and services. If there are any other ways we can improve your experience or if you have any further concerns, please do not hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,My Place Team

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
We requested 1st floor because of our dog. They did it gladly. Very pet friendly.
Stayed 1 night in Mar 2024
Response from Carrie on Apr 5, 2024
Thank you Marilyn we were more than welcome to make sure that your stay was great. We hope you come and see us again.

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Carrie on Apr 12, 2024
Thank you Michele for you feedback. Hope to see you soon.

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP on Mar 7, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at My Place Hotel in Shakopee, MN. We sincerely apologize for any inconvenience or misunderstanding you experienced during your time with us.Your satisfaction is of the utmost importance to us, and we regret that we fell short of meeting your expectations during your stay. We appreciate you bringing these issues to our attention, as it allows us to address them and improve the overall experience for our guests.Please know that your feedback is invaluable to us, and we are committed to taking the necessary steps to ensure that similar issues do not occur in the future. We truly value your patronage and hope to have the opportunity to welcome you back for a much-improved stay.If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to contact us directly. We appreciate your understanding and look forward to the opportunity to serve you better in the future.Warm regards,

10/10 Excellent

Tess

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is super convenient. The water pressure in the shower is amazing! And the girl at the front desk was great!!!
Stayed 1 night in Feb 2024
Response from Carrie on Apr 5, 2024
Thank you Tess for your feedback. We hope that you come back to see us.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the front desk women, very helpful.
Stayed 1 night in Feb 2024
Response from DJ on Feb 23, 2024
Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Would highly recommend especially for longer stays, as room had full size fridge and electric stove top.
Stayed 1 night in Feb 2024
Response from DJ on Feb 23, 2024
Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
When we first went to our assigned room, our card unlocked the door to an already occupied room. The front desk person changed our room for us but it was very weird. Then we received a phone call the next day, after we had checked out and turned in cards, asking why our stuff was still in the room. I had to tell her that we were placed in a different room.
Stayed 1 night in Feb 2024
Response from DJ on Feb 23, 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at My Place Hotel in Shakopee, MN. We truly value the opportunity to improve based on our guests' experiences.We apologize for the mix-up and any inconvenience it may have caused during your stay. Please know that we have recently brought in new staff members and are actively working to address any issues that may arise. It's important to us that all our guests have a comfortable and enjoyable experience, and we're committed to ensuring that your next stay exceeds your expectations.We appreciate your understanding and patience as we navigate through this transition period. If there's anything specific you'd like to discuss or if there are any further concerns you'd like to address, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with the excellent service and hospitality that you deserve.Warm regards,My Place Hotel Shakopee Management Team

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated. Quiet abd great price
Stayed 1 night in Feb 2024
Response from My Place Team on Feb 13, 2024
Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

8/10 Good

Ricardo

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cuarto 409 nos encontramos con plaga de cucaracha pequeñas...
Stayed 1 night in Feb 2024
Response from My Place Team on Feb 13, 2024
Gracias por estar con nosotros. Nos disculpamos por cualquier problema que esto pueda haberle causado y queremos que sepa que hemos investigado esto y tomado todas las medidas necesarias para garantizar que se haya solucionado el problema. Esperamos que se quede con nosotros la próxima vez que esté en la zona.

8/10 Good

Lou Ann and Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from De on Jan 31, 2024
Dear Lou Ann & Gary,Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

10/10 Excellent

Markham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from De on Jan 31, 2024
Dear Markham,Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Bed was comfortable. Located near many restaurants, entertainment, etc. Staff was friendly
Stayed 2 nights in Jan 2024
Response from De Johnson on Jan 31, 2024
Dear Diane,Thank you for taking the time to leave such a positive review of your recent stay at My Place in Shakopee, MN! We are thrilled to hear that you had an enjoyable experience with us.Our team takes great pride in providing exceptional hospitality and ensuring that our guests feel comfortable and well taken care of during their time with us. It's wonderful to know that we succeeded in making your stay memorable.We truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.Warm regards,My Place Shakopee Management Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from My Place Shakopee on Jan 14, 2024
We are glad to see you enjoyed your stay. a clean comfortable room brought to you with top tier customer service is what we strive for. We ahope you travel safe, we'll catch you next time!

10/10 Excellent

Gisel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

6/10 Okay

NEIL, DEERFIELD

Travelled with group
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 13, 2024
We are glad to hear you enjoyed your stay. A clean, and comfortable room. Brought to you with top tier customer service is what we strive for. Thank you for choosing My Place Shakopee. We hope you travel safe and we will catch you next time!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy 2024!
Stayed here on new years eve! Saved hundreds vs mystic lake hotel! Mystic wanted $600, I paid like $120! To stay here. Staff was great! Room was super nice! Nice beds and loved the kitchen area! Thanks for a great stay!
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice hotel for the price
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

sharena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick and simple. We had never stayed here so we were surprised to find our room contained a full fridge and stove top. The property was very clean, open parking lot, McDonald's and the Muddy Cow for dining are literally a 1 minute walk. Mystic lake casino is a 6 min drive away. Nearest highway is 169
Stayed 1 night in Dec 2023
Response from My place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean, nice green space for walking dogs.
Stayed 2 nights in Nov 2023
Response from Sherry S on Nov 27, 2023
Thank you so much for the great review!

10/10 Excellent

Kwanteh

Stayed 1 night in Nov 2023
Response from My Place Shakopee on Jan 10, 2024
Thank you for choosing My Place Shakopee! We are glad to see you enjoyed your stay. A clean comfortable room brought to you with top tier customer service is what we strive for! We hope you have are traveling safe and we'll catch you next time!

8/10 Good

gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice motel and staff.
Stayed 1 night in Nov 2023
Response from Sherry Schave on Nov 20, 2023
Thank you so much for the great review!

10/10 Excellent

Tesuon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sherry Schave on Nov 20, 2023
Thank you for taking the time to give us this great review!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Sherry Schave on Nov 20, 2023
Thank you for the amazing review!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sherry S on Nov 11, 2023
Thank you for the great review!

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sherry S on Oct 25, 2023
Thank you for the great review!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sherry S on Oct 25, 2023
Thank you for the amazing review!

10/10 Excellent

Melodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sherry S on Oct 20, 2023
Thank you so much for this great review!

10/10 Excellent

Nancy, Hutchinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean & neat.
Stayed 1 night in Oct 2023
Response from Sherry S on Oct 20, 2023
Thank you Nancy for taking the time to give us this great review!

10/10 Excellent

Lucinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchenette was very nice due to the odd hours we were on for this trip. Clean, nice staff.
Stayed 3 nights in Sep 2023
Response from Sherry S on Oct 20, 2023
Thank you so much for the great review!

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sherry S on Oct 20, 2023
Thank you for the great review!

10/10 Excellent

Stan Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice clean place to stay
Stayed 2 nights in Sep 2023
Response from Sherry S on Oct 20, 2023
Thank you so much for the great review!

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice room with a full kitchen and a good bathroom. The bed was comfy and the air was cold.
Stayed 1 night in Oct 2023
Response from Sherry S on Oct 20, 2023
Thank you for the great review!

10/10 Excellent

CHUCK, DULUTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a concert at nearby Mystic Lake Casino, which was an easy, one-turn, few-minutes drive down the road. The hotel couldn't have been more convenient. Nice and clean, too, and the beds were comfy. Had a great night. Thanks!
Response from Sherry S on Nov 11, 2023
Thank you for the great review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Everything was great except the shower handle was broken and hard to use.
Stayed 2 nights in Sep 2023
Response from Sherry s on Oct 20, 2023
Thank you for the great review! I'm sorry to hear that the shower handle was broken,