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Reviews of Relax Inn Mineral Wells

2 out of 5
Relax Inn Mineral Wells
4103 Hwy 180 E, Mineral Wells, TX

Reviews

6.8
Rating 10 - Excellent. 22 out of 95 reviews" "
Rating 8 - Good. 34 out of 95 reviews" "
Rating 6 - Okay. 12 out of 95 reviews" "
Rating 4 - Poor. 14 out of 95 reviews" "
Rating 2 - Terrible. 13 out of 95 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Robert, Greenwood

Disliked: Cleanliness, staff & service, property conditions & facilities
The people that work they are rude and play like they don’t speak English
Stayed 1 night in Feb 2024

8/10 Good

Tresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Craig

Stayed 2 nights in Oct 2022

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The room was hot and beds not made up good. Dead cricket and toilet paper in the toilet. Hair on floor and in sink and tub. I would NOT have stayed in the hotel if I had not spent 45 minutes on the phone with Hotel.com due to other hotel booked in Weatherford, TX not having the room we booked and rude desk clerk. We needed a place to sleep but this was NOT a good choice and was way too expensive for the price paid.
Stayed 1 night in Oct 2022

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Doris

Stayed 1 night in Aug 2022

2/10 Terrible

Jim

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy. Roaches everywhere. I’d had enough when a roach crawled across my pillow. I checked out immediately.
Stayed 4 nights in Apr 2022

4/10 Poor

Donny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tub was filthy some of the towels were dirty and there was roaches the bed was hard as a rock the floors looked dirty
Stayed 1 night in Mar 2022

8/10 Good

Windle

Business traveller
Liked: Cleanliness, staff & service
Fine
Stayed 2 nights in Mar 2022

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was convenient and cheap. The AC was very loud every time it turned on. The lights are delayed to come on but that comes with the price. The bedding was hard but did it’s job.
Stayed 1 night in Jul 2021

4/10 Poor

Nathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare of a Stay
The room had dead bugs in the floors. The toilet leaned to the left. Was told it was Queen beds and they were double beds. AC unit smelled like it was burning.
Stayed 2 nights in Jun 2021
Response from G.M. on Jun 15, 2021
Thank you for your review. Being Exterior property you will find some of the bugs in the room. We do take care of pest control very well. We called you and let you know that we have two beds, not two queen beds even we did let you know that you can cancel your reservation free of charge. The room we put you in that room has a brand new AC and we do rent that room many times. Thank you for your stay with us.

4/10 Poor

TRACY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DUMP!
This place was nice a few years back. New management has run it into the ground. It's a dump. I checked in. Went to my room. Looked it over. Went back to check-in and cancelled. I'll NEVER stay here again!!
Stayed 3 nights in May 2021

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Old Knights Inn
The staff was friendly and the room and grounds were clean it's an older property but kept up well
Stayed 2 nights in Dec 2020

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/10 Poor

Tracie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not as I hoped
Many of the outlets were not working. I asked for handicap assassibility in the bathroom. There was none. The lights over the beds did not work. The ac and minifridge flickered as if there was a wiring problem. The ac was loud. The walls in the bathroom need some cleaning. I asked for extra towels and was told they only give out two because they have to get back what they give. I guess that is their way of keeping count. However, the staff was cordial, but I doubt that I will return to that motel.
Stayed 2 nights in Jan 2020
Response from Manager on Feb 7, 2020
Sorry, that your stay at the Knights Inn was not all you wanted it to be. We wish you would of let us know about lights not working, we could of had them looked at and fixed. Also, the AC and minifridge as well. We only have one handicap accessible room and it was occupied at the time of your stay, we are truly sorry that your stay was not satisfactory to you, but, we do hope that you will come again and stay with us again. Thank you

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Housekeeping really does a good job. She is sweet and helpful. We stayed 4 night's. The only problem we had were our neighbors yelled and cussed alot and slammed doors all throughout the night.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Antonio

Stayed 5 nights in Sep 2019

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from G.M. on Oct 19, 2019
Thank you for writing a review. I'm so glad you enjoyed your stay with us. We appreciate your business and look forward to having you stay with us again soon.

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
If the room rate had been below $40 per night I might have been OK with the stay. While the room walls had newer coats of paint on them, the carpeting in our guest room was sticky and dirty and there were insect parts spread around the room - probably because the vacuum cleaner wasn't sucking. Towels and bed sheets were stained. The stairway to the second floor has uneven steps and I consider it a hazard to use them (we were on the second floor). The pool was filthy and we could not use it as there was debris floating on the surface and pool furniture was in the bottom of the pool. Very disappointing stay.
Stayed 2 nights in Aug 2019
Response from Guest Relations on Sep 7, 2019
Dear Steven, It's unfortunate to know our accommodations and amenities did not meet your expectations for a relaxing experience, and we apologize for that. Your comments will be reviewed with the team, including our pest service, to ensure we enhance our guest satisfaction. Given a chance, we'd be eager to improve your perceptions of us in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Motel!
Great budget motel. Well maintained, clean, and quiet. Owner allows no nonsense. Appropriate for families.
Stayed 1 night in May 2019

6/10 Okay

Christi

Liked: Cleanliness, staff & service
Above average motel experince
Motel, good pool, about on par with Comfort Inn hotel down the road (ripoffand in bad shape for a hotel) for much less $. Check in was smooth and quick, on site personnel active and knows what's going on with motel. Older motel, but obviously someone trying to keep things up if something needs repair. Odd mix of older and some modernization. Had all the amenities of the other hotels around, Coffee in room, luggage rack, iron, ice bucket and cups, bodywash, conditioners, fridge, tv, microwave, internet, desk area. AC was COLD and hot water was HOT! Lots of insects outside, not sure what's up with that, but likely drawn in due to time of year and all the really good bright lighting on the premises. Above average motel experience, if all hotels are booked or only have the expensive suites left for the weekend, this is a good backup.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
My room was clean and the manager was very nice and friendly.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
cant believe i paid over $100 for a Roach Motel. never again.
Stayed 1 night in Jun 2019
Response from Guest Relations on Jun 10, 2019
We appreciate you taking the time to share your thoughts. Our facilities undergo routine maintenance to ensure a refreshing experience and your comments are alarming to read. We've passed along your concerns to our pest control specialist and they will investigate and address any possible issue. We are sorry for this experience and we would value another chance to make things right should you find yourself back in the city. All the best.

8/10 Good

Verified traveller

Liked: Staff & service
The man who checked us in, DJ, was phenomenal and very kind!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and comfortable. Only complaint is breakfast was somewhat sparse.
Stayed 2 nights in May 2019

2/10 Terrible

Les

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother
Filthy, dated, and a terrible breakfast. The steps are a safety hazard; a law suit waiting to happen👎😠
Stayed 1 night in Apr 2019
Response from General Manager on Jun 17, 2019
Dear Les, We appreciate you taking the time to share your feedback. Please accept our apologies that our accommodations fell short of your expectations. We'll look into your concerns with the stairs and breakfast and hope to put a remedy in place before too long. In the future, we'd be honored to show you the comfortable stay you expected.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great,Safe quiet and clean motel excellent bargain
Nice, newly renovated, clean, and quiet legacy motel. Rooms and spaces clean, attractive, and well-maintained. Management was friendly, helpful, and courteous. Breakfast was adequate. Overall this motel was a bargain. Everything you need at a very fair price. I will stay there again when I am in the area. Parking lot is well lit and constantly monitored by management. Your vehicle is safe there. Management does not allow loitering or loud noises in the public spaces. It is set back from the road far enough that there’s very little noise. I felt very safe here. This is definitely not a fleabag, no tell,, dope or prostitute motel. Great place to stay with your kids. To management, thanks for the great stay!
Stayed 1 night in Apr 2019

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort
Not recommended
The room had wires hang down from behind the TV. The bed felt like I was sleeping on a board. Room was clean but needed work
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad
It was clean. Older style. You could hear every sound from next door and from walk way.
Stayed 1 night in Oct 2018

4/10 Poor

Linda, Tx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was fast and pleasant. The grounds surrounding the motel was very well kept and seemed to be safe. But for the age of this motel it’s probably what one would expect. That’s about it. Encountered a huge water bug in the bathroom, scared me being it was like 3:00 in the morning and half asleep. Breakfast wasn’t too much, but enough. Will not be staying at this motel again.
Stayed 2 nights in Oct 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Terry, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well located between Lake Mineral Wells State Park and the city. Sits right off Hwy 180.
Stayed 1 night in Aug 2018
Response from G.M. on Aug 6, 2018
Thank you for staying with us. We appreciate your feedback and your business!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet clean room, you will sleep well.
Basic, cheap and clean. Very nice pool sparkling and clear water. Very quiet, I had no problems and will stay here again.
Stayed 2 nights in Jun 2018
Response from G.M. on Jul 29, 2018
Thank you for staying with us. We appreciate your feedback and your business!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean an quite ,friendly staff , good location! Would stay again
Stayed 2 nights in Jun 2018
Response from G.M. on Jul 29, 2018
Thank you for staying with us. We appreciate your feedback and your business!

8/10 Good

Jerry, Milburn, OK

Liked: Cleanliness, staff & service
Not a premium motel, but clean and adequate and also close to where I needed to be. I have stayed there many times.
Stayed 2 nights in Jun 2018
Response from G.M. on Jul 29, 2018
Thank you for staying with us. We appreciate your feedback and your business!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely one of the worst hotels I’ve ever booked. we didn’t even stay it was so gross
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Overall disappointing for the price. Room condition was pretty bad for the price.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the Price!
It was quiet and seemed to be in a safe area of town. Not fancy but an overall good experience.
Stayed 1 night in Jan 2018
Response from Dj on Jan 30, 2018
Thank you for staying with us. We appreciate your feedback and your business!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thank you

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weatherford is double the cost
Nice motel. Its not top of the line but that is why it is so affordable. Why stay in Weatherford when this is ten minutes away and more than half the price.
Stayed 1 night in Nov 2017
Thank you

2/10 Terrible

horse mom, Mineral Wells

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what expected!
Room was dirty with a unclean bath towel, bugs in light fixtures, a lock that didn’t work and curtains that did. It cover the sides of the windows. There was a odd smell in the room.
Stayed 2 nights in Oct 2017

2/10 Terrible

Tracy, Decatur , TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Good !
Checked in and got to room . Room was dirty and old and had a terrible smell . Tub was dirty as you can see in the picture below . Even the lamp shade on the wall had stains all over it . We turned around and walked out and I called Expedia to get my money back but hotel wouldn’t give it back . Still we were not going to stay there . I wouldn’t let my animals stay in that hotel . After we told our friends they said they were glad we didn’t stay there because word around town is that the hotel has bed bugs which wouldn’t surprise me since it was so dirty in there . I wouldn’t recommend this hotel to anybody ever !!!
Stayed 1 night in Oct 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
What a pleasant surprise. I chose it because of the low rate. I stay again because of the quality of the property and service. The pool was one of the finest I have enjoyed at any property at any price.
Stayed 4 nights in Sep 2017

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable
The staff was great. Was greeted when I drove into the parking lot. Getting my room was quick n easy. Told about all the amenities there n in town. The room was clean especially the bathroom. Refrigerator was already on n cold for stocking.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Solid option for the price
Hard to beat the price if you're traveling on a budget. Room was clean but needs renovation and updating.
Stayed 3 nights in Aug 2017

2/10 Terrible

Joni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017