2/10 Terrible
Justin R.
Jul 9, 2023
Disliked: Cleanliness
Scammer cancelled our stay one hour before check-in. VRBO did not honor their guarantee.
We reserved this day in May and continue to communicate with the owner through early july. On the morning of our stay I contacted him to ask about checking information and he sent me the key code and wished us a great day. 1 hour prior to check in we inexplicably received cancellation of our stay. The owner made bizarre statements about the rbo being monsters and terrible people and saying he would never do business with them. When I told him that I was a family of five and we needed a place to stay and this was unfair he basically said to try to book the same place with him through the competitor which obviously we would never want to do because of the way he treated us. When I reached out to the rbo the similarly offered absolutely no satisfaction. They're only offer was to allow me to read book something else through them again. However they even stated in their own email that they didn't have any access different than what I could get through the website so I should probably just do it myself. This is the worst company I've ever dealt with and I will never ever stay with them again.
Justin R.
Stayed 1 night in Jul 2023