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Reviews of The Village at Highlands Ranch

2.5 out of 5
The Village at Highlands Ranch
41500 Hwy 36E, Mill Creek, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 194 reviews" "
Rating 8 - Good. 61 out of 194 reviews" "
Rating 6 - Okay. 16 out of 194 reviews" "
Rating 4 - Poor. 8 out of 194 reviews" "
Rating 2 - Terrible. 4 out of 194 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Stayed 1 night in Jan 2024

8/10 Good

Remy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location close to the entrance for Lassen. The property has an EV charger, which is great but you have to bring your own charger.
Stayed 1 night in Dec 2023

8/10 Good

Hoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

DiAnne

Disliked: Staff & service, property conditions & facilities
Great location
Our stay was a mixed bag. The location was great since we planned to visit Mt. Lassen both days. We loved the food at the restaurant across the street. The bed was very comfortable and the shower was nice as well. Here's what made the stay less than adequate. No internet. A tv that seemed to require internet since it couldn't get a satellite signal while we were there. A questionable heating system (either on or off, nothing in-between), no heat in the bathroom (good ventilation though), very thin walls ( we could hear the person in the next room snoring), and no information about who to contact regarding problems while we were there. Can I suggest some time of info card/booklet in the rooms outlining how things work, etc, since we had no way to look this up without internet access? We enjoyed our stay but not sure the overall value was reasonable.
Stayed 2 nights in Nov 2023

10/10 Excellent

MOJGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant experience. Clean room, nicely remodeled bathroom, comfortable bed and clean bedding. Easy check in and out. Close to Lassen NP. Restaurant across the street was good with nice service. Don’t miss to look at the night sky from behind the building. Priced reasonably. Definitely recommend it.
Stayed 2 nights in Nov 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 5 out of 5, so glad you enjoyed our little piece of Heaven

8/10 Good

Junho

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 4out of 5, so glad you enjoyed our little piece of Heaven

10/10 Excellent

Cord

Liked: Cleanliness, staff & service, property conditions & facilities
We were heading up to hike Lassen Peak and this had everything we needed. Electricity for the car, clean and nice room for a reasonable price and good food at the bar. We did not partake of the fine dining. Maybe next time.
Stayed 1 night in Oct 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 5 out of 5, so glad you enjoyed our little piece of Heaven

6/10 Okay

Lynn J.

The people staying in the unit next to ours where loud and unruly. The unit we stayed in needed some pest control. My wife killed multiple spiders in our room.
Stayed 2 nights in Oct 2023
Response from Kari on Nov 14, 2023
So sorry for the other guest being loud, yes we do have bugs in the mountains, you just stayed right when the spiders were do there thing, sending their cobwebs through the wind with lots of spiders floating around, we do pest control after this happens, so sorry this happened during your stay

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and great amenities
Stayed 2 nights in Sep 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 10 out of 10, so glad you enjoyed our little piece of Heaven

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay while seeing Lassen Volcanic National Park. Room was clean and had hot water for the shower. Excellent food at restaurant across the room.
Stayed 2 nights in Sep 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 10 out of 10, so glad you enjoyed our little piece of Heaven

10/10 Excellent

Jacob, Davidson

Travelled with partner
Liked: Amenities
Great location close to Lassen Volcano NP. Room was renovated, clean, and great view of the valley. Restaurant close walk across the street and great food. Friendly staff, would stay here again!
Stayed 2 nights in Sep 2023
Response from Kari on Nov 14, 2023
Thank you so much for the 5 out of 5, so glad you enjoyed our little piece of Heaven

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The room, tv were great. Would have liked to have had Wi-Fi .
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly, courteous staff; great location, fantastic restaurant and bar on the premises.
Stayed 1 night in Aug 2023

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the south entrance of Lassen Volcanic NP! Beds were comfortable and bathroom/shower were updated and modern. Late check-in was easy with key left in coded mailbox.
Stayed 1 night in Aug 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place with a fantastic location near Lassen Volcanic. Food options in the area are extremely limited so make.sure to bring groceries along. Wifi is actually only available as a hotspot at the store and cell service was limited, so it's a bit of an unplugged trip, but that was fine for us
Stayed 2 nights in Aug 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the freeway
Response from Kari on Aug 19, 2023
Thank you so much for the 4 out of 5

8/10 Good

Abhay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kari on Aug 19, 2023
Thank you for the 8 out of 10

6/10 Okay

Mitch

Liked: Cleanliness
Disliked: Staff & service, amenities
The property is in a very scenic location near Lassen Volcanic National Park. The view from the property is gorgeous. However, amenities are very limited. There are only a few breakfast options and a small convenience store. There's no Internet in the rooms and no cellular service. The convenience store does have WiFi, but it's so slow that it's barely useable. Lack of connectivity might be a plus to some people, but I wasn't camping--when I stay in a motel I expect more amenities. Also, my room had several mosquitoes in it, as well as a few other insects.
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Lassen Volcanic Park. Rooms were clean and in excellent condition! Check- in was easy and staff was friendly and helpful. Two great food options within walking distance. One option, a little more upscale than the other. We ate at the more casual option with an outside sitting area. It was delicious! Will stay there again if we visit the area!
Stayed 1 night in Aug 2023
Response from Kari on Aug 13, 2023
Thank you for the 5 out of 5, we are so glad you enjoyed your stay. We love our little piece of Heaven.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had stayed longer than just one night. Beautiful valley. Very relaxing. Enjoyed sitting in the Adirondack chairs and watching the sun set behind the mountains. Store was well stocked and food at the bar/cafe was delicious. Only 10 minutes to Lassen National Park. Will definitely visit again.
Response from Kari on Aug 10, 2023
Thank you so much for the 5 out of 5, So glad you enjoyed your stay We just love our little piece of Heaven

10/10 Excellent

Joanne marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the people are nice and friendly
Stayed 1 night in Aug 2023
Response from Kari on Aug 10, 2023
Thank you for the 5 out of 5, we are glad you enjoyed our little piece of Heaven

6/10 Okay

Marc

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Kari on Aug 10, 2023
Thank you for the 3 out of 5

6/10 Okay

Shabd, San Jose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kari on Aug 1, 2023
Thank you for the 3 out of 5, we always strive to be better

10/10 Excellent

Mary, Glendora

Liked: Staff & service, amenities, property conditions & facilities
The Village at Highlands Ranch is modern, clean and a general store, a small outdoor restaurant. Across the street from the hotel is a very nice dinner house also owned by the Highlands Ranch company. The hotel has no air conditioning but you can open the windows for fresh air and the room has a ceiling fan. There is a heater in the room which I am sure would be used during the winter months. The have 2 chairs sitting outside for your room to use. I noticed they have a nice size firepit outside also for guests to use.
Stayed 1 night in Jul 2023
Response from Kari on Aug 1, 2023
Thank you for the 5 out of 5, we are glad you liked our little piece of Heaven

8/10 Good

Brenda

Stayed 1 night in Jul 2023
Response from Kari on Aug 10, 2023
Thank you for the 4 out of 5

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
This is a misleading way of representing “The Village at Highlands” it implies a standard of Highlands Ranch, in fact it’s a “sister” property and not the standard you’d expect for $240 /night. It is the closest accommodation to Lassen and I guess that’s the reason.
Stayed 2 nights in Jul 2023
Response from Kari on Aug 10, 2023
Sorry you weren’t happy with your stay we definitely are not misleading anyone. We do use all the same products as we do at Highlands

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, comfortable, with easy access to unit, parking and restaurant. Staff was friendly, professional and provided quick service. Great experience that I will recommend to friends and family.
Stayed 1 night in Jun 2023
Response from Kari on Jun 19, 2023
Thank you so much for the great review so glad you enjoyed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kari on Jun 19, 2023
Thank you for the 8 out of 10

8/10 Good

Annie

Stayed 2 nights in Jun 2023
Response from Kari on Aug 1, 2023
Thank you for the 4 out of 5

10/10 Excellent

Darlene, Perkiomenville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and location. Love sitting on the deck and hearing the seals squawking. Awesome!!
Stayed 2 nights in Jun 2023
Response from Kari on Jun 9, 2023
Thank You so much for the 5 out of 5 We really love our little piece of Heaven

8/10 Good

Kelly

Stayed 2 nights in Jun 2023
Response from Kari on Jun 9, 2023
Thank you

10/10 Excellent

Aditya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. However it was difficult after office hours.
Stayed 2 nights in Apr 2023
Response from Kari on Jun 9, 2023
Thank You so much for the 5 out of 5

4/10 Poor

Sudhirkumar

Travelled with family
Liked: Cleanliness, property conditions & facilities
No wifi in the hotels even when they say wifi on property. And there is no cellular connectivity.
Stayed 2 nights in Apr 2023
Response from Kari on Jun 9, 2023
Sorry our WIFI was not working during your stay, we do have hotspot at our store, but this winter was extremely hard with lots of snow.

10/10 Excellent

jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Friendly staff
Response from Kari on Mar 1, 2023
Thank you so much for the 5 out of 5 Hope to see you again

10/10 Excellent

Dayna

Stayed 2 nights in Feb 2023

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!
10 of 10. Luxurious. Classy mountian lodge with a delicous gourmet restaurant. Highly recommended.
Stayed 1 night in Feb 2023
Response from Kari on Feb 26, 2023
Thank You for the 10 out of 10, we also love our little piece of Heaven

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kari on Feb 5, 2023
Thank so much for the 10 out of 10, Hope to see you again

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
We had a great room overlooking a meadow, very quiet and peaceful and we saw many many stars from there.
Stayed 2 nights in Aug 2022

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was for sure not that high end like at the Highland Ranch Resort across the street… but less expensive (though still quite pricy for a motel… probably because there is not a lot of lodging available in this area). But we could go for dinner to the restaurant at the Resort where we loved the food and atmosphere.
Stayed 2 nights in Aug 2022
Response from Kari on Aug 25, 2022
Thank You so much for the 5 out of 5

10/10 Excellent

Miguel, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the forest was beautiful. Driving to National Park was under 10 miles. We ate at Franks for lunch and Highlands restaurant for dinner. We also went horse back riding , which is also on the property.
Stayed 2 nights in Aug 2022
Response from The Village at Highlands Ranch on Aug 21, 2022
We are thrilled to hear you enjoyed your stay with us and appreciate the 5 star review. We hope you will be able to visit us again in the future!

2/10 Terrible

Geraldine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant was great. The property was not what anybody would consider a resort!!! I was more like Motel 6 but the price of $300 was more like a resort. A complete ripoff. No AC and no Wifi and a barebones room.
Stayed 1 night in Aug 2022
Response from Kari on Aug 14, 2022
Thank You for your review, I’m sorry you were unhappy with your stay as we are in the mountains and no one has AC, also since the fire they are still working on our WIFi as we do have it for our guest across the street at our sister property Highlands Ranch

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property and view was gorgeous! They were very accommodating and the room was very clean. The restaurant across the street was delicious. Our stay was excellent!
Stayed 1 night in Aug 2022
Response from Kari on Aug 11, 2022
Thank You 😊 We are happy you enjoyed your stay and hope you visit again.

10/10 Excellent

Catharina

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Kari on Aug 3, 2022
Thank you for 10 out of 10, Glad you enjoyed our little piece of heaven we have.

8/10 Good

Tim

Good location to LVNP
It was about 15 minutes from Lassen Volcano NP , clean and comfortable. There is no signal or Wi-Fi so be prepared to be off the grid here. They will send you a link for the restaurant across the street. It was excellent but I would definitely recommend bringing groceries along because there isn’t very much else in the vicinity!
Stayed 1 night in Jul 2022
Response from Kari on Jul 7, 2022
Thank You for the 8 out of 10, we are working on our internet and hope to have it up and working soon.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Huiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this little cute motel. I was looking for places close to Lessen Park and found this place. It has everything I need to be self sufficient without need to find a restaurant or coffee place. The room is recently remodeled and I really like the way the bathroom and the flooring is done. Very neat. Parking is great. I parked right in front of my room like everyone else did. The place is in the middle of a big meadow and the view is magnificent. It is a perfect escape from city lights and noise. I will definitely come again.
Stayed 2 nights in Jun 2022
Response from Kari on Jul 2, 2022
Thank you so much for your kind words, we’re glad you love our little piece of heaven!!!!😊

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. Rooms so clean and comfortable! The decor was perfect for the natural outdoor setting.
Stayed 1 night in Apr 2022
Response from Kari on Jun 3, 2022
Thank you so much for the 10 out of 10!!!! Hope to see you again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mountain get away! Lovely dinner with our daughter who works up here
Stayed 1 night in Mar 2022
Response from Kari on Mar 12, 2022
So glad you enjoyed your stay ❤️ Hope to see you again soon 😊