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Reviews of Home2 Suites by Hilton Midland

3 out of 5
Home2 Suites by Hilton Midland
1401 Catalina Drive, Midland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 666 reviews" "
Rating 8 - Good. 137 out of 666 reviews" "
Rating 6 - Okay. 54 out of 666 reviews" "
Rating 4 - Poor. 34 out of 666 reviews" "
Rating 2 - Terrible. 37 out of 666 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Pubic hair in the bathroom, dog pee next to the bed, a/c extremely noisy
Stayed 1 night in May 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay
Stayed 2 nights in May 2024

10/10 Excellent

Misty

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and staff was friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Alvaro

Stayed 1 night in May 2024

10/10 Excellent

Brieana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Property is dog friendly. It has green areas with waste bags available. Out door lounge area. Nice enclosed pool. Rooms were spacious. TV is a good size. Bathroom was clean and updated. Our room had a sleeping sofa. Full size refrigerator, microwave, dishes, coffee bar. Overall a nice stay. I would stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Nestor

Stayed 1 night in Apr 2024

10/10 Excellent

bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient to the sports complex. The room was not cleaned daily and towels were not changed out or replenished
Stayed 2 nights in Mar 2024

6/10 Okay

Floyd Dela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk was not welcoming. Breakfast was horrible! Drink machine was not working and they were out of everything! Other than that its a nice place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olivia Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girls were very kind and helpful Would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean.
Stayed 2 nights in Mar 2024

4/10 Poor

Vicki

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean but the fitted sheets wouldn’t stay on the corners. The couch was worn and stained.
Stayed 2 nights in Mar 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four out of five
A two night stay was quiet and comfortable in this somewhat clean location. The desk persons were very welcoming. The bed is great. Breakfast is breakfast but it sure helps not having to run out for it. Drawbacks were the Microwave did not work. The coffee maker had the leftovers of the last person to use it. But went down for some in the lobby, which is good by the way. Didn't have face soap or lotions for the bathroom which I'm accustomed to at other places. Made due though. I'd stay again... if I go back. I'm sure it'll be better, it is a Hilton place you know.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamara

Stayed 1 night in Feb 2024

6/10 Okay

Terry

Business traveller
Liked: Cleanliness
Front desk lady could have been a little nicer. If i have to ask questions, means you need to be more interactive
Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room was average. The microwave did not work. Had to move rooms. Customer service was awful! No apologies for inconvenience. Desk person acted as if it were an inconvenience to her to have to solve the problem. Breakfast was very limited and pre packaged.
Stayed 2 nights in Jan 2024

2/10 Terrible

Danney

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Wi-Fi not working, no hot water at 6:30 am and no breakfast available. Would not recommend this hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Samantha

Disliked: Staff & service, property conditions & facilities
The microwave do not work, AT ALL. The tv had 5 annoying spots on it the whole time we tried to watch it. Rather large. We could hear people talking and walking all night and early in the morning. No fruit at breakfast…nothing healthy! Unacceptable!
Stayed 1 night in Jan 2024

6/10 Okay

Trina

Stayed 1 night in Jan 2024

8/10 Good

Thomas

Travelled with partner
Stayed 1 night in Jan 2024

6/10 Okay

Katy Lorena, Hacienda Heights

Travelled with partner
Disliked: Amenities
Stayed 9 nights and had to ask for trash pick up and more toiletries. There was a posting about coming and checking every other day but that didnt happen. Overall the location is close to grocery and a few restaurants and bars.
Stayed 9 nights in Dec 2023

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, breakfast was great. The couch bed was dirty, beside that it was good!
Stayed 1 night in Dec 2023

2/10 Terrible

Amber

I can't tell you how the stay was. Because the hotels.com app said it changed my dates so I went on with doing what I needed. Then when I look today at my email it says oh how was your stay. I contacted hotels.com they were no help refused a refund lied and said they contacted the hotel when they did not. So now I don't get to see family for the first holidays without my mom. I am out $130 and get to have a nightmare day for Christmas Eve👎
Stayed 1 night in Dec 2023

8/10 Good

Amy K

Liked: Cleanliness, staff & service
Too bright in my room
The shade in my room would not shut all the way and my room was lit up all night long.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Blanca N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and was really clean. We were impressed with the clean elevator and hallways. The building just smelled clean, which isn’t always expected. Our room was spotless and super comfortable. The carpet was clean. The pillows and bed were soft. Everything in the room worked. We had everything we needed to feel at home, even if we had a short stay. The bathroom was also clean and had plenty of toiletries. Breakfast was free and had enough options to choose from. The staff we encountered were friendly and helpful. I’m glad we chose this place for our stay. We will definitely stay here again in the future.
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Stayed 4 nights in Nov 2023

6/10 Okay

Veronica

Travelled with family
Disliked: Cleanliness
The front desk wasn't very friendly or forthcoming with information when we checked in. Our bathtub was so clogged that you had water up to your ankles by the time you were done. For the beds in the room, the hotel is reusing old bed skirts as the blanket. The cleaning staff doesn't clean very well because we found sunglasses under the nightstand that wasn't hard to see. The dishes that we used were filthy. We were grateful that the maintenance guy came on Thanksgiving to fix our bathtub.
Stayed 3 nights in Nov 2023

6/10 Okay

SARAH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Skip this Place - Stay at the SpringHill Suites
Arrived to check in at 7:00 pm. Stood at the front desk for well over 15 minutes. Another guest came in and said, you need to bang on the window, they will just ignore you otherwise. I had been saying hello - and looking around. Finally found a lady on a computer. When I poked my head around the corner and said "Hello" she did not respond. She did not say 1 single word to me during check in. I had to come back down because our pull out couch had no pillow, no blankets, no sheets. Again, did not say a word to me. Room was gross, dirty. We stayed for 3 nights, one day they put fresh towels in our room, but that was it. Over the course of 3 days - the only time anyone who worked there spoke was when I said good morning to them. Each night when we returned, found another guest standing at the front desk waiting to check in just like us and no service. I understand that the customer service industry is difficult but I worked at a Hilton property for years and am very loyal. This hotel and their staff - major disappointment. Also, plan on getting breakfast somewhere else. Next time to Midland, will be staying at another brand. Our teammates stayed next door at Springhill and raved about their stay.
Stayed 3 nights in Nov 2023
Response from Management on Nov 14, 2023
Sarah,On behalf of my staff, I sincerely apologize for the experience that you had during your most recent stay. It saddens me to read that everything about your stay, from your check-in, the state of your room, and breakfast options, was disappointing. I have addressed the check-in experience with the representative, and I assure you that this will not happen again. I have also addressed our housekeeping department, as cleanliness is of the upmost importance. Housekeeping is provided every other day, unless requested otherwise. I apologize that this was not relayed to you upon your check-in. Your feedback is appreciated and very valuable in the re-training of my staff. Again, I sincerely apologize for the experience that you had during your most recent stay and I humbly ask that you give us another opportunity in the future, to WOW you with the Hilton service and product that you are accustomed to.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 14, 2023
Cynthia, than you for taking the time to leave us a review.

2/10 Terrible

Janae

Travelled with family
Disliked: Property conditions & facilities, room comfort
The rooms weren’t ready when we got there to check in at 5. The front desk attendant was very rude. The bathrooms had hair in the sinks and bathtubs. Disgusting.
Stayed 1 night in Oct 2023
Response from Management on Nov 14, 2023
Janae, On behalf of my team, I sincerely apologize for the unpleasant experience that you endured during your most recent stay with us. We have implemented monthly refresher training for all departments to improve in all areas. I hope that you will consider giving us another opportunity to WOW you in the future.

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 14, 2023
Timothy, Thank you for taking the time to leave us a review.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Management on Nov 14, 2023
Joe,Thank you for taking the time to leave us a review.

8/10 Good

Annette, Lindenwold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was that the American flag was torn and wrapped around the top of the pole. I had too ask 4 people before I was finally able to speak with the maintenance guy. Extremely helpful extremely polite. A few hrs later I noticed he had removed the torn American flag. He went out of his way to let me know as soon as the new one came in he would erecte it.
Stayed 2 nights in Oct 2023

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. The hotel is very clean, quiet and has comfortable beds! Great breakfast too!
Stayed 4 nights in Sep 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Sep 2023

2/10 Terrible

Jared

Stayed 1 night in Sep 2023

4/10 Poor

nikisha

Stayed 5 nights in Sep 2023
Response from Management on Nov 14, 2023
Nikisha,Thank you for taking the time to leave us a review.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend with the Grandkids
Love staying at Home2Suites, at the time of our stay the hot tub wasn’t working so this was disappointing but overall very enjoyable.
Stayed 2 nights in Sep 2023

2/10 Terrible

nikisha

Stayed 4 nights in Aug 2023

6/10 Okay

nikisha

Stayed 2 nights in Aug 2023

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

Enedine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
The room was lovely and clean. We loved our stay. Front desk girl was super helpful.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeffery

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bedbugs!
Stayed 2 nights in Aug 2023

10/10 Excellent

Cecily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at a Home2. I think I have found my new favorite hotel! The rooms were amazing. The beds were comfortable. The towels were soft and the staff were super friendly. They were super accommodating. The location of this particular one was perfect for my needs. Very close to lots of restaurants.
Stayed 2 nights in Aug 2023

10/10 Excellent

Teddi

Stayed 1 night in Aug 2023