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Reviews of DoubleTree by Hilton Hotel Midland Plaza

4 out of 5
DoubleTree by Hilton Hotel Midland Plaza
117 West Wall Street, Midland, TX

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 900 reviews" "
Rating 8 - Good. 267 out of 900 reviews" "
Rating 6 - Okay. 156 out of 900 reviews" "
Rating 4 - Poor. 84 out of 900 reviews" "
Rating 2 - Terrible. 57 out of 900 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gilbert

Liked: Staff & service
I advised I had covered parking near the access door. I had to park in the parking garage a walk a long distance. It was inconvenient.
Stayed 1 night in May 2024

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Alejandro

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like the condition of the property and dining menu needs upgrading
Stayed 2 nights in Apr 2024

6/10 Okay

mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Outdated property with friendly staff. Good location with great restaurant options near by
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a single complaint. Reasonably priced. I would return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry

Stayed 1 night in Mar 2024

10/10 Excellent

Scott, Willis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try the restaurant down in the lobby its amazing and the owner is awesome great staff
Stayed 1 night in Feb 2024

6/10 Okay

Melissa

Travelled with partner
Disliked: Property conditions & facilities
Honestly I have stayed at a lot of Doubletree hotels and I was not impressed with this one. It needs a lot of updates parking was very limited. We had a room where the heater did not work they sent the maintenance guy up. He said wait 10 minutes to see if it would work it’s still did not work, so at almost midnight we had to change rooms. Luckily, that one had a heater that worked no refrigerators or microwaves in the room which was kind of an inconvenience since we ordered in and I did not finish all of my food, so it went to waste the first room that we had , I was not impressed with the cleanliness. The bathtub was not cleaned very well, and there was some unknown substance that was on the wall. The sink was clogged and cigarette butts and ashes were coming up from the drain. The second room that we had was a little bit better , but not very much. Again, we had an unknown substance on our wall that kind of resembled blood. Would I stay here again for the amount I paid probably not.
Stayed 1 night in Mar 2024

6/10 Okay

Clint

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They didn't have a fridge or microwave in our room. I guess I should have noticed on website, but didn't. No PPV movies like advertised. The TV remote didn't allow any input buttons so no personal movies from USB flash drive or any other device. Golden Tee didn't work in bar/game room. The wife wanted to take a bath and there was no stopper in tub. Had to wait 45 minutes to get that.
Stayed 1 night in Mar 2024

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

4/10 Poor

Kelly D

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok but needs to be updated
Property needs to be updated. The lounge was delayed opening.
Stayed 2 nights in Feb 2024

10/10 Excellent

Constance

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Clayton

Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Viacheslav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very polite personnel, excellent bar where you can order food as well.
Stayed 2 nights in Feb 2024

6/10 Okay

Bekim

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking area is small under the hotel, the room is really outdated, front desk was nice and friendly! She just took forever to help us as she was on her phone when we first walked in.
Stayed 1 night in Jan 2024

10/10 Excellent

Yolanda, Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Gordon, Oklahoma City

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is dated, the staff were great, but the food was poor. The place is poorly lit and in the room it was impossible to read as there were not enough lights. It needs a remodel badly. The black and mirrors theme is 1980s!
Stayed 2 nights in Jan 2024

10/10 Excellent

Billy

Business traveller
The staff here is Amazing, helpful and always take good care of me. I highly recommend it to all of my friends and colleagues
Stayed 1 night in Jan 2024

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A little too old
This place probably looked really nice back in the 80s and 90s. It really needs an upgrade. From the front doors to the parking garage up to the rooms.
Stayed 1 night in Jan 2024

2/10 Terrible

Roberto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Renee Ann

Stayed 4 nights in Dec 2023

10/10 Excellent

Enrique

Stayed 1 night in Nov 2023

6/10 Okay

Ronald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midland
Check in was long due to a. It issue but nice front desk staff. Loved buffet breakfast. Had the nicest bartender at their lounge. She even helped me order my food and had it brought up to the bar. She also made a mean Martini. Very friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful experience @ DoubleTree Hilton Midland Plaza
The front desk was very rude and unhelpful to my cousin, who was my guest. We found TWO random pills (unknown medication) on the floor of our room, where my young daughter or my cousin’s puppy could have easily ingested them, had they found them first. When the front desk was notified about this, their ONLY concern was that the puppy wasn’t previously mentioned (due to last minute emergency we had to bring him) and they needed to add the pet fee. Completely ignored the fact that there were unknown PILLS on the floor of our room. The staff working the continental breakfast refused to microwave the very cold eggs, or remedy it in any way and there was foil attached to the bacon. The fruit pastry was the opposite of fresh, the fruit itself tasted fermented. Overall, extremely disappointed in our stay & not only will we never book there again, we’ll be discouraging any family and friends from booking there as well. I usually never write reviews, and overlook most inconveniences, but this experience left me compelled to share.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Super friendly and nice front desk service
Stayed 1 night in Oct 2023

2/10 Terrible

david

Stayed 1 night in Oct 2023

6/10 Okay

michele

Travelled with partner
Liked: Cleanliness
Decent hotel for price. Bad reception on TV, housekeeping upon request only, steamer and Starbucks not working for entire weekend stay. Hotel staff friendly though and pretty close to airport
Stayed 3 nights in Oct 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location amd service.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnny

Stayed 1 night in Oct 2023

10/10 Excellent

Caleb

Stayed 2 nights in Oct 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kevin, The Woodlands

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is rundown and in desperate need of renovation.
Stayed 4 nights in Oct 2023

6/10 Okay

Amy

Stayed 2 nights in Sep 2023

8/10 Good

dietrich

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023