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Reviews of Best Western Plus Midland Suites

2.5 out of 5
Best Western Plus Midland Suites
601 E I 20 & Terrell St, Midland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 196 reviews" "
Rating 8 - Good. 43 out of 196 reviews" "
Rating 6 - Okay. 16 out of 196 reviews" "
Rating 4 - Poor. 4 out of 196 reviews" "
Rating 2 - Terrible. 13 out of 196 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Our room was very spacious. The staff was friendly
Stayed 2 nights in Apr 2024
Response from sabra on May 14, 2024
Thank you for leaving your comments on your recent stay with us. I was happy to hear that everything was very satisfactory. We hope to see you again when you are in our area.

6/10 Okay

Peter

Stayed 1 night in Apr 2024
Response from sabra on May 11, 2024
I was sad to see that your last stay with us was not as satisfying as we would hope. I assure you that is not our standard of service. I hope that you will give us another chance to give a better quality of service. Thank you for taking the time to send your experience with us.

10/10 Excellent

Joey

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge, Bronx

Stayed 3 nights in Apr 2024

6/10 Okay

Manuela

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Harriet

Business traveller, Travelled with partner
Very clean and staff very nice. Would definately stsy here again. Room was great
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Delia Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Dsquared

Stayed 2 nights in Mar 2024
Response from sabra on Apr 12, 2024
Thank you for leaving your experience on your recent stay with us. It looks like you didn't seem to have a great experience. I do apologize for the inconvenience for the issues you had. If you need any other assistance, please feel free to call our front desk to let us know what the issues were.

10/10 Excellent

VANESSA, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop for my family. Clean facility and friendly staff!
Stayed 1 night in Mar 2024
Response from sabra on Mar 19, 2024
Thank you for leaving your comments on your recent stay with us. We are happy to hear that you were so satisfied with your stay. We hope to see you again when you are in our area again.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size
Stayed 1 night in Mar 2024
Response from sabra on Mar 15, 2024
Thank you for leaving comments on your last stay with us. We do enjoy our larger rooms with ceiling fans too. We hope to see you again soon.

2/10 Terrible

kevin

This property was absolutely horrible and dirty
Stayed 1 night in Feb 2024
Response from Sabra on Mar 1, 2024
I am sorry to hear that you had issues during your stay with us. I hope you reported these issues of cleanliness to the front desk so we could try to solve the issue for you. Please feel free to call hotel front desk I appreciate any suggestions that can be given. I can say that is not our standard for our guest. Thank you for leaving your feedback.

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024

8/10 Good

Maria

Stayed 2 nights in Feb 2024

10/10 Excellent

Mikey

Stayed 10 nights in Jan 2024

10/10 Excellent

Alejandra

Stayed 2 nights in Dec 2023
Response from marichu on Dec 12, 2023
Thank you for taking the time to send in your experience you had with your stay with us. We hope to see you again soon, and the next time you are in this area.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall.
Stayed 3 nights in Nov 2023
Response from Marichu on Nov 28, 2023
Thank you for leaving your remarks on you recent stay with us. We appreciate you taking the time to do this.I was happy to read your stay was statisfactory.

10/10 Excellent

Patrick

Stayed 3 nights in Oct 2023

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean!
Stayed 1 night in Oct 2023
Response from Marichu on Oct 21, 2023
I was so happy to read that your stay was so satisfying. We hope to see you again anything you are in this area. Thank you for taking the time to respond to your stay.

6/10 Okay

Rachael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed but just murky green and gross with trash floating in it. Lounge chairs thrown around. You can tell no one cares. Sketchy neighborhood, room needs repair. Air wasn't working nor the remotes. Not recommended for a business woman traveling.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 29, 2023
I am sorry to hear that your stay with us was so unsatisfactory. I do apologize for the pool we have some safety issues that we are working on but we are having trouble finding the right service people to get this taken care of. I do hope you reported tv and air issue so we could look into that. Again I do apologize, I can guarantee this is not our standard.Thank you for taking the time to send us your experience that you had staying with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marichu on Sep 12, 2023
Thank you for responding with your feedback with your last stay with us. We were happy to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from marichu on Sep 12, 2023
We were happy to see that your last stay with us was so satisfying. Thank you for taking the time to leave us feedback. We hope we see you again.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 5, 2023
Thank you for taking the time to leave response for your recent stay with us. I hope you found everything satisfying.

10/10 Excellent

Barsha, Euless

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Aug 2023
Response from Marichu on Oct 21, 2023
We were glad to hear that breakfast was up to your expectations. Thank you for leaving us your feedback.

2/10 Terrible

erica

Disliked: Cleanliness, property conditions & facilities
Dirty linens, toilet didn’t flush.
Stayed 1 night in Jul 2023
Response from Management on Jul 19, 2023
We apologize for the inconvenience this has posed to your stay. We will seek to improve your next stay with us and confirm the status of your room prior to being checked-in. Thank you for your feedback and we do hope to see you back soon. We strive to provide the best satisfaction to you and if there is anything we can do for you on your next stay please let us know. Thank you.

10/10 Excellent

Otilia

Stayed 2 nights in Jun 2023

10/10 Excellent

Yushica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was up to par and done with a spirit of excellence. The breakfast was perfect, & I was able to relax & enjoy my stay. It is my new home away from home when I visit Midland.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good excellent
Stayed 1 night in Jun 2023

2/10 Terrible

Micheal, Cranberry

Business traveller
Liked: Staff & service
Disliked: Cleanliness
It took 1hr. To get checked in.
Stayed 1 night in Jun 2023
Response from Khia on Jun 13, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.   If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay for families
clean,comfortable and friendly. great breakfast,good choices,rooms very spacious and clean. pool was closed but will stay again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The guest services are wonderful! The front desk customer service was very welcoming and helpful. The room is very nice. There is construction throughout the town making it difficult to navigate to the hotel or anywhere else in town. Overall the hotel is wonderful!
Stayed 1 night in May 2023

8/10 Good

Jervis

Stayed 2 nights in May 2023

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay and would stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

leigh ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in, clean room, clean hotel over all. Price was good. Unsure about breakfast. They have got breakfast we just didn't partake on this stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Baltazar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean
Stayed 1 night in Mar 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything waa perfect!
Stayed 1 night in Mar 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Barry

Stayed 1 night in Feb 2023

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, good breakfast overall great experience 10/10

6/10 Okay

Yaridia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Bianca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N.a
Stayed 1 night in Oct 2022

8/10 Good

Norma Leticia

Stayed 2 nights in Sep 2022

10/10 Excellent

Hortencia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Freda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly A Great Stay
Everything was great
Stayed 1 night in Aug 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jerry

Stayed 1 night in May 2022

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in May 2022