We booked this hotel last minute (day of arrival) as our travel plans changed. We chose the W because of previous positive experiences at other W hotels and that it was rated 5 star. First, W Mexico City is not a 5 star. - it is 4 star (in Mexico). our room was very weird, awkward bathroom with doors that open outward, dated decor circa 1995. disappointments included coffee in the lobby. there was complementary coffee in the lobby on Sunday. but on our departure day Monday (today), there was not. they directed me to the restaurant on the 1st floor where i got 2 take-out coffees. The host then gave me a room charge to sign - which surprised me given the bartender downstairs sent me upstairs to get coffee.... (see where I'm getting?). On the positive, the Concierge was helpful in translating a business voice mail directory in Spanish that i needed to contact. Also, The spa was very nice, with attentive staff. Lastly the location in Polanco is excellent, easy to walk around and enjoy and convienent to local attractions like the Anthropoligy Museum and Zoo. Personally, I would not stay there again. I would look at other options.