Reception
Check availability

Reviews of The Paragon Hotel Mexico City Santa Fe By Accor

4.5 out of 5
The Paragon Hotel Mexico City Santa Fe By Accor
Juan Salvador Agraz 97, Ave Real, Santa Fe, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1004 reviews" "
Rating 8 - Good. 188 out of 1004 reviews" "
Rating 6 - Okay. 64 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel!
Stayed 1 night in May 2024
Response from Front Desk Team on May 22, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su presencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

Tamara A

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from From Desk Team on May 7, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su presencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

8/10 Good

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el agua de la regadera escurre hasta el cuarto, haciendo peligroso el pasillo. No había servicio de conserje o botones.
Stayed 1 night in Apr 2024
Response from From Desk Team on May 5, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios; los cuales tomamos muy en cuenta para mejorar nuestra experiencia. Le deseamos un buen viaje.Saludos

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there. I will come back for sure.
Stayed 3 nights in Apr 2024
Response from From Desk Team on Apr 30, 2024
Dear guest,We appreciate your preference, as well as your comments.We hope to have the pleasure of your presence again in this your home The Paragon Santa Fe.Greetings

10/10 Excellent

Elias, Guatemala

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 22, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su presencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

Sebastian De Aquino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from From Desk Team on Apr 25, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su precencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

Diego

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 12, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su presencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

Marcela Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from From Desk Team on Apr 16, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su precencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

DENNIS

Stayed 4 nights in Apr 2024
Response from From Desk Team on May 7, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su presencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

10/10 Excellent

Minerva

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a nice hotel in very nice part of Mexico city. I was felt safe.
Stayed 6 nights in Apr 2024
Response from Benjamin Juárez / General Manager on Apr 10, 2024
Dear Minerva,Thank you for your preference and for your decision to stay with us.We are glad to know that you liked the hotel and you felt safe. The area is safe. Even though we do a big effort to have our guests in a safe place, remember that we are in a very big city, and we have to take our providences.We will be waiting for your next visit.Kind regards.

8/10 Good

hubert

Liked: Cleanliness, staff & service, property conditions & facilities
the view is incredible
Stayed 2 nights in Mar 2024
Response from From Desk Team on Apr 4, 2024
Dear Guest, We appreciated your preference and your comments. It will be a pleasure to us if you consider our hotel for your next visit to Mexico. Kind regards

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from From Desk Team on Mar 24, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios.Esperamos tener el placer de su precencia nuevamente en esta su casa The Paragon Santa Fe. Saludos

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from From Desk Team on Mar 23, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios, los cuales tomamos en cuenta para mejorar nuesta experiencia. Saludos

10/10 Excellent

Hector A

Stayed 2 nights in Mar 2024
Response from From Desk Team on Mar 23, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia, así como sus comentarios. Esperamos tenerlo nuevamente con nosotros en esta su casa The paragon Santa Fe. Saludos

10/10 Excellent

Ilse de la

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great! located near of shopping fine dinning, we stayed in high floor so the view was amazing!
Stayed 3 nights in Feb 2024
Response from From Desk Team on Mar 2, 2024
Dear Guest, We appreciated your preference and your comments. We remained at your service in these your house The Paragon Santa Fe. Kind regards.

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is great, the room is big , beautiful, the view from the bed was right in front of the window with great view. the area is all business, car dealerships all around, but not too far of a walk to the Santa Fe mall, lots of food options there.
Stayed 2 nights in Feb 2024
Response from From Desk Team on Mar 2, 2024
Dear Guest, We appreciated your preference and your comments. We remained at your service in these your house The Paragon Santa Fe. Kind regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from From Desk Team on Mar 2, 2024
Estimado Huésped, Apreciamos nuevamente su preferencia y sus comentarios. Esperamos tenerlo nuevamente con nosotros en un futuro. Saludos cordiales.

10/10 Excellent

Jorge R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, location & price excelent
Just one overnight, no meals or other service required, though everything perfect
Stayed 1 night in Feb 2024
Response from Benjamin Juárez / General Manager on Feb 14, 2024
Dear Jorge,Thank you for your preference. We are glad to know that even for 1 night, you enjoyed your stay.We will be waiting for your next visit.Kind regards.

4/10 Poor

JAIME

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Las instalaciones deterioradas, pedimos servicio al cuarto dos veces y no trajeron los pedidos como se especificaron. La recepcionista haciendo funciones de bell boy.
Stayed 1 night in Feb 2024
Response from Benjamin Juárez / Gerente General on Feb 12, 2024
Estimado Jaime,Lamentamos que haya tenido esta mala experiencia y le ofrecemos una disculpa por lo sucedido. Le aseguro que le estamos dando un seguimiento puntual a sus comentarios y estamos tomando las medidas pertinentes para que no suceda una situación con ningún otro huésped.Esperamos que tengamos la oportunidad de volverlo a tener en nuestro hotel y usted pueda ver nuestras mejoras.Le enviamos un saludo cordial.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. I would stay here again. Highly recommended.
Stayed 1 night in Feb 2024
Response from Benjamin Juárez / Gerente General on Feb 12, 2024
Dear Sergio,Thank you very much for give us the opportunity to welcome you at The Paragon Hotel.We are glad to know that you enjoyed your stay.We will be waiting for your next visit.Kind regards

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Benjamin Juárez / Gerente General on Jan 25, 2024
Estimado Rodolfo,Muchas gracias por haberse hospedado con nosotros.Nos da gusto saber que tuvo una estancia agradable y esperamos que nos de nuevo la oportunidad d erecibirle en el futuro.Saludos cordiales,

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Experience
When I checked-in - a large group arrived just before me. Reception staff made me aware that they are aware that I am waiting - made sure I was comfortable. All other interactions were excellent. The SHOWER was literally a RELAXING MASSAGE. The view was exceptional. The reception made sure to give me the highest floor for the class of room that I booked. Desk was amazing for work. Bed was comfortable. AWESOME!!!
Stayed 1 night in Oct 2023
Response from Benjamin Juárez / General Manager on Jan 20, 2024
Dear Uriel, Thank you very much for your visit and for your comments. Your comments give to us important feedback and we are glad to know that Front Desk team did a good job during your stay.We hope we can have the opportunity to welcome back very soon.Kind regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazin staff Everybody is professional and service oriented Thanks a lot to our server Carlo during breakfast, second time and i plan keep coming back
Stayed 6 nights in Dec 2023
Response from Benjamin Juárez / General Manager on Jan 20, 2024
Dear John, Thank you very much for your preference and for your comments.We are so happy to know that you enjoyed your stay. We will congratulate Carlos for his great service during breakfast. Thank you for your recognition.We will be waiting for your next visit.Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Benjamin Juárez / Gerente General on Jan 3, 2024
Estimado John,Le agradecemos que nos haya dado la oportunidad de recibirle y por la valoración de su estancia.Será un gusto recibirlo de nuevo en un futuro.Saludos cordiales.

10/10 Excellent

Martha

Stayed 3 nights in Dec 2023
Response from Benjamin Juárez / Gerente General on Jan 3, 2024
Estimada Martha,Muchas gracias por haberse hospedado con nosotros y por su valoración sobre su estancia.Será un gusto para nosotros tenerla de vuelta en un futuro cercano.Saludos Cordiales.

10/10 Excellent

Laybet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and location!
The room was very nice with a kitchen aid and table! Great view!!!
Stayed 10 nights in Dec 2023
Response from Benjamin Juárez / General Manager on Dec 26, 2023
Dear Laybet,We appreciate your visit and we are happy to know that you enjoyed your stay.We will be waiting for your next visit.Kind regards.

10/10 Excellent

Yoav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and great price
Stayed 3 nights in Dec 2023
Response from Benjamin Juárez / General Manager on Dec 20, 2023
Dear Yoav,We appreciate your comments, and we are glad to know that you have a nice stay.We will be waiting for your next visit.Kind regards

10/10 Excellent

HORACIO

Liked: Cleanliness, amenities, property conditions & facilities
Excelente opcion
Stayed 1 night in Nov 2023
Response from From Desk Team on Nov 13, 2023
Apreciamos su opinión y continuamos a sus órdenes.

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel !!
Stayed 4 nights in Oct 2023
Response from Benjamin Juárez / General Manager on Nov 1, 2023
Dear Maria,Thank you very much for your preference and for your comments about your recent stay at The Paragon Hotel Mexico City.We are happy to know that you liked our hotel.We will be waiting for your next visit.Kind regrads.

10/10 Excellent

Karent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Was PERFECT!!!!!
Stayed 3 nights in Sep 2023
Response from Benjamin Juárez / General Manager on Oct 10, 2023
Dear Karent,We appreciate your visit to The Paragon Hotel and we are glad to know that you enjoyed your stay.We will be waiting for your next visit.Kind regards.

8/10 Good

Heidy

Travelled with family
Liked: Cleanliness, room comfort
Breathtaking view from the room.
The hotel is beautiful, centrally located, people are very nice and professional, they really try to go out of their way to help. Rooms are spacious and the view is breathtaking. The only problem is that the noise from the street is pretty loud at night, the windows are not well insulated. Sofa or roll away beds are not available, very echo friendly hotel.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Heidy thank you for your comment, make us try to be better.Have a nice day and we hope to see you soon

8/10 Good

Estella

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Gracias EstellaEsperamos verte pronto

10/10 Excellent

Carla

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 19, 2023
Muchas gracias Carla eperamos verte pronto

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Front Desk on Aug 6, 2023
Muchas gracias Laura, esperamos verte pronto¡

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was impeccable. We had complimentary water, very clean rooms, delicious food, and the staff was kind and courteous. Anytime my mother needed something from the local store she would request the staff to purchase what she needed with an additional fee of 50 pesos. The hotel staff went above and beyond to accommodate our needs and it is very family friendly. The Air conditioning also worked amazingly. The room was very spacious and the views of the city were amazing! 5 stars!
Stayed 8 nights in Jul 2023
Response from Front Desk on Aug 4, 2023
Thank you KarenWe hope to see you soon¡

10/10 Excellent

braulio, Valley village

Liked: Cleanliness, amenities, property conditions & facilities
clean quiet good service
Stayed 6 nights in Jul 2023
Response from Front Desk Team on Jul 31, 2023
Dear BraulioThank you for your comments

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price-wise, the hotel is nice enough. The staff is super friendly. The room amenities and furniture seem a little outdated.
Stayed 1 night in Jul 2023
Response from Benjamin Juárez / General Manager on Jul 10, 2023
Dear Victor, We really appreciate your visit, and we are happy to know you enjoyed your visit.We have plans to do a remodeling in the near future. We will waiting you fr your visits.Kind regards.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, room comfort
Excellent hotel maybe not best option for tourists
We had to take a quick personal trip to Mexico and I booked The Paragon based on location, reviews, and price. The hotel turned out excellent. Both rooms--a king and a queen--were spacious, clean, and well-furnished, with very comfotbale beds and pillows. Hotel staff was courteous and attentive throughout. The gym was small but effective for a quick workout. The hotel restaurant was decent enough, but there were hardly any people there (seems it caters more to mid-week business people) and service could be a little slow. You can valet or self-park daily for a fee. A note for TOURISTS: The Santa Fe neighborhood is to the west of the city and note close to any attractions per se. Commuting back and forth to hotel could be a challenge (perhaps 1+ hrs to downtown w/ bad traffic). We flew into the Toluca Airport, also west of the city, and getting to the hotel was no problem once we rented a car and took the toll road. I would definitely recommend, but be aware of its location and how that could impact your plans in the city.
Stayed 4 nights in Jun 2023
Response from Benjamin Juárez / General Manager on Jul 6, 2023
Dear Mario,We really appreciate your preference to stay at The Paragon Hotel, and for the comments related your stay.We are so glad to read that you enjoyed your stay, and we fulfill your expectations.As you mentioned Santa Fe area is kind of special area for communications, but there are many things to do in the surrounding area.We hope we can have the opportunity to welcome you back in the future.Thank you again for your visit.Kind regards.

10/10 Excellent

JOSE

Stayed 1 night in Jun 2023
Response from Front Desk on Jul 24, 2023
Apreciable Jose Muchas gracias por tu comentario Te esperamos pronto¡

10/10 Excellent

shan

Liked: Cleanliness, amenities, property conditions & facilities
Love the design on the rooms and reception. Front desk greeting from everyone desk
Stayed 1 night in Jun 2023
Response from Rodrigo González on Jun 29, 2023
Dear Shan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyFront Desk Team

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good. Only thing is that the AC wasnt cooling good enough during the day. Other than that pretty good.
Stayed 2 nights in Jun 2023
Response from Benjamin Juárez / General Manager on Jun 14, 2023
Dear Martin,Thank you for your preference. We are happy to read that you enjoyed your stay.Please accept our apologies for the AC situation. We are going to give a deep look into the equipment and we are going to repair it.We will be waiting for your next visit. Cordially

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the hospitality of ALL the staff, I loved the food, I loved the luxurious ambiance. I would definitely stay here again.
Stayed 5 nights in Apr 2023
Response from Rodrigo Gonzalez on Apr 22, 2023
Dear DarrylThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyFront Desk Team

8/10 Good

Francisco

Stayed 1 night in Apr 2023
Response from Benjamin Juárez / Gerente General on May 8, 2023
Estimado Francisco,Muchas gracias por habernos dado la oportunidad de recibirlo en The Paragon Hotel Mexico City.Nos da gusto ver que logramos 4 estrellas en su calificación, sin embrago trabajremos más arduamente para lograr las 5 estrellas.Lo estraemos esperando para su próxima visita.Saludos cordiales.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Great price
Great quality for the price. Good location. Safe
Stayed 5 nights in Mar 2023
Response from Benjamin Juárez / Gerente General on Mar 27, 2023
Dear Joseph,Thank you very much for your visit and your comments.We are happy to know you enjoyed your visit.We will be waiting you for your next visit.Regards.

10/10 Excellent

RODRIGO MEDINA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Benjamin Juárez / Gerente General on Apr 12, 2023
Estimado Sr. Rodrigo Medina,Muchas gracias por darnos el gusto de haberlo recibido en The Paragon Mexico City, nos es grato saber que tuvo una estancia placentera y nos daa aún más gusto recibirlo en su próxima estancia.Saludos!

10/10 Excellent

Natalia

Liked: Cleanliness, property conditions & facilities
Amazing view of the city. Great location.
Stayed 1 night in Mar 2023
Response from Benjamin Juárez / Gerente General on Mar 23, 2023
Dear Natalia, We appreciate your visit and we are happy to know that you enjoy the city view and the location.We will be waiting for your next visit to Mexico City and thank you for your preference.Regards.

6/10 Okay

Pablo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Benjamin Juarez / Gerente General on Mar 13, 2023
Estimado Sr. Ortiz,Agradecemos su visita y la calificación dsobre su estancia.Le ofrecemos una disculpa por no haber logrado las 5 estrellas. Nos vamos a esforzar más para mejorar nuestra calificación. Ojala y tuvieramos la oportunidad de recibir un poco más de retroalimentación de su parte.Quedamos cordialmente a sus órdenes.

8/10 Good

Jose, Washington

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms, missing some basic items like a hairdryer
Stayed 1 night in Mar 2023
Response from Equipo Paragon Hotel on Mar 7, 2023
Dear Jose, We really appreciate your visit to Paragon Hotel.We are glad to know that you liked the room. We can tell, that that we are making some purchases in order to fill the items that each room must have.So sorry for this situation. And we hope you can give us the opportunity to welcome you again and you will see our progress.

10/10 Excellent

Antonio

Stayed 1 night in Mar 2023
Response from Benjamin Juárez / Gerente General on Mar 23, 2023
Buenas tardes Antonio,Muchas gracias por la confianza en visitarnos y por la calificación de su estancia.Nos da gusto saber que cubrimos sus expectativas.Lo estaremos esperando en su próxima visita a la CDMX.Saludos.

10/10 Excellent

Armando

Stayed 1 night in Jan 2023
Response from Rodrigo González on Jan 24, 2023
Dear Armando,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyFront Desk