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Reviews of Hotel Roosevelt Condesa

3.5 out of 5
Hotel Roosevelt Condesa
Insurgentes Sur No 287, Col Hipodromo Condesa, Mexico City, CDMX

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 85 reviews" "
Rating 8 - Good. 21 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 2 out of 85 reviews" "
Rating 2 - Terrible. 6 out of 85 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Stayed 2 nights in Feb 2024
Response from GG on Apr 30, 2024
DiegoMuchas Gracias por tu visita te esperamos pronto.

10/10 Excellent

Scott, Newbury Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HRC on Apr 28, 2024
Estimado ScottEsperamos que hayas disfrutado de tu estancia con nosotros en Hotel Roosevelt Condesa. Nos gustaría que escribieras tu opinión al respecto. Nos permitirá saber qué te ha parecido el servicio y ayudará a otros viajeros a hacerse una idea de cómo es alojarse con nosotros. Gracias otra vez por elegir Hotel Roosevelt Condesa; esperamos volver a verte. Atentamente, Hotel Roosevelt Condesa

8/10 Good

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HR on Feb 27, 2024
Nos complace saber que hayas disfrutado tu estancia, te enviamos un cordial saludo

6/10 Okay

Michael, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is conveniently located to public transportation. There are a few eateries and bars in the area but tend to be on the lower end. The hotel was clean, but the hallways and elevator were noisy, as was the music playing all night long from one of the local bars or clubs. If price is an issue, you could do worse in Mexico City for the same cost.
Stayed 2 nights in Jan 2024
Response from HR on Feb 28, 2024
Dear Michael, we appreciate your comments,ew are working on our areas of opportunity, see you soon. Regards

10/10 Excellent

Janetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from HR on Feb 28, 2024
We appreciate your comments, regards.

10/10 Excellent

Janetha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can then enough the people of this place, very nice and courteous, the place is very nice and clean. Strongly recommended.
Stayed 1 night in Jan 2024
Response from HR on Feb 28, 2024
Dear Janetha, we appreciate your comments, regards, see you soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from HRC on Mar 19, 2024
Muchas gracias

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good decent place for fun and pleasure
Stayed 1 night in Oct 2023
Response from HRC on Mar 8, 2024
Dear Shivam, we appreciate your comments, regards, see you soon.

10/10 Excellent

Erric

Travelled with partner
Liked: Amenities
A safe and clean property in a great location.
Stayed 3 nights in Sep 2023
Response from HRC on Mar 8, 2024
Dear Erric, we appreciate your comments, regards, see you soon.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms. A bit noisy but great location for food and drinks.
Stayed 2 nights in Aug 2023
Response from HRC on Mar 8, 2024
Dear Tracy, we appreciate your comments, regards, see you soon.

10/10 Excellent

Erric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Very good and clean
Stayed 1 night in Aug 2023
Response from HRC on Mar 8, 2024
Dear Erric, Thank you for taking the time and giving us your comments, we appreciate it. Reagrds

10/10 Excellent

Erric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HRC on Mar 19, 2024
Muchas gracias

2/10 Terrible

Ignacio, Rockville

Business traveller
Disliked: Property conditions & facilities
This is a low-end hotel, popular as a place to bring prostitutes. No air conditioner either. I had booked it for three days, left the next day of my arrival. No refund policy for the unused days. Very disappointing! They should have reimbursed me.
Stayed 3 nights in Jun 2023
Response from HRC on Mar 19, 2024
Saludos

10/10 Excellent

Erric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Check-In Process is always Quick and Easy. The Staff is courteous and quick to help. The location is right in the middle of things and we utilized the Spanish and Mexican Parks. The area is really shady so it is not too hot to take a nice stroll in the mornings or afternoons.
Stayed 2 nights in Jun 2023
Response from Hotel Roosevelt on Jun 14, 2023
Thank you for taking the time and giving us your comments, we appreciate it, I look forward to seeing you on your next visit to Mexico City.

10/10 Excellent

Erric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is very close to any mode of transportation that you choose. There is FREE WI-FI when you walk around this area of the city. The rooms are very clean and the staff is kind and capable.
Stayed 5 nights in Jun 2023
Response from Hotel Roosevelt on Jun 14, 2023
Thank you for taking the time and giving us your comments, we appreciate it, I look forward to seeing you on your next visit to Mexico City.

8/10 Good

Juan

Stayed 1 night in May 2023
Response from Hotel Roosevelt on Jun 14, 2023
Gracias por su calificación, le enviamos un cordial saludo.

6/10 Okay

Allen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Hotel Roosevelt on May 23, 2023
Estimado Allen sus comentarios nos ayudarán a continuar mejorando la calidad de nuestros servicios. Esperamos su próxima visita. Cordialmente Hotel Roosevelt.

8/10 Good

Gena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Roosevelt on Jun 14, 2023
Gracias por su calificación, los esperamos en su próxima vista a ciudad de méxico.

8/10 Good

Laura

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Kelly

Stayed 4 nights in Aug 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here the only thing is that there is no lounge with a coffeepot to get coffee early in the morning. You have to exit the hotel to get coffee for the early birds.
Stayed 3 nights in Jul 2022
Response from Hotel Roosevelt on Aug 10, 2022
Dear Ruth, we value your visit with us, we also appreciate your comment, we are always open to listening to our customers, we will take into account what you mention to improve the service, have a great day.

2/10 Terrible

Alfredo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room and the picture shown by the listing were two different things. Our room was extremely simple, first floor, no AC, terrible bed and the lack of air conditioner forced us to open the windows which considering the hotel location, makes it impossible to sleep due to the traffic sound outside. We decided not to stay for the second night and left.
Stayed 2 nights in Apr 2022

6/10 Okay

Ruth

Travelled with family
I have stayed here several times and enjoy it. The surrounding area is great and you can walk in the evenings. The streets are lit in the surrounding neighborhoods.
Stayed 3 nights in Mar 2022
Response from Hotel Roosevelt on Mar 22, 2022
Dear Ruth, We appreciate your feedback and for taking the time to rate us. We are pleased to know that her stay has been to her satisfaction. We hope that in your next visit to CDMX take us into account again. Have a great day. Cordially Roosevelt Hotel.

10/10 Excellent

Ségolène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property in a safe area. Kind and professional staff. A few blocks from Calle Amsterdam, with tons of wonderful restaurants and shops.
Stayed 1 night in Mar 2022
Response from Hotel Roosevelt on Mar 9, 2022
Dear Ségolène, Thank you for taking the time to share your experience with us, your comments are very important to us and help us improve the service we offer our customers. We hope you give us the opportunity to assist you on your next visit to Mexico City. Cordially, Hotel Roosevelt.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and super clean.
Stayed 1 night in Mar 2022
Response from Hotel Roosevelt. on Mar 9, 2022
Dear Jason Thank you for taking the time to share your experience with us, your comments are very important to us and help us improve the service we offer our customers. We hope you give us the opportunity to assist you on your next visit to Mexico City. Cordially, Hotel Roosevelt.

8/10 Good

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central..goos location..
Stayed 5 nights in Oct 2021

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple. Great price!
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, cleaning staff was great. great location
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was clean and in good repair. No air conditioning, but maybe it's not necessary with Mexico City's climate.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Close to everything.
Stayed 3 nights in Oct 2019

10/10 Excellent

Mr619Rey, San Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended. I was suprised what I paid for and what I got. Lots of places to eat around the hotel and definitely a safe area to get out and walk around. WIFI was available and was always working.
Stayed 5 nights in Sep 2019

4/10 Poor

PEDRO, MADERO TAM

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Personal sin ganas. Sin sentido común. Mal capacitados
Stayed 3 nights in May 2024
Response from GG on May 11, 2024
PedroAgradecemos tus comentarios serán tomados en cuenta y los vamos a corregir.Espero poder servirte nuevamente y ofrecer el servicio de calidad que estamos acostumbrados a ofrecer

10/10 Excellent

ANDRES, Valladolid

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para hospedarse ya sea por negocios o diversion.
Stayed 1 night in Apr 2024
Response from HRC on May 8, 2024
Estimado Andrés, gracias por el tiempo que tomaste para escribir tus comentarios, es grato saber que tue estancia en casa fue lo mejor, de parte de todo el equipo te enviamos un cordial saludo. Te esperamos pronto.

10/10 Excellent

María, Puebla

Stayed 2 nights in May 2024
Response from HRC on May 8, 2024
Estimada María, agradecemos el tiempo que tomaste en regalarnos tus comentarios, nos da gusto saber que tu estancia fue lo que esperabas, esto no ayuda a seguir ofreciendo un mejor servicio. Te enviamos un cordial saludo.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
todo en orden
Stayed 1 night in Mar 2024
Response from HRC on Apr 12, 2024
Estimado(a) Julian, agradecemos tus comentarios, estos nos ayuda a mejorar nuestras áreas de oportunidad, de parte de todo el equipo, te enviamos un cordial saludo.

10/10 Excellent

ANA ISABEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que me llamaran a las 10 de la noche para cobrarme, cuando yo ya estaba descansando. Esto fue la primera noche que ya estaba pagada, y habiamos acordado que pagaría la segunda noche el sabado en la mañana.
Stayed 2 nights in Apr 2024
Response from HRC on Apr 12, 2024
Estimada Ana, realmente te ofrezco una disculpa por lo sucedido, reforzaremos esto con nuestro equipo, te enviamos un saludo.

10/10 Excellent

Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy céntrico, muchos medios de trasporte y accesibilidad
Stayed 2 nights in Feb 2024
Response from HRC on Apr 3, 2024
Estimada Lizbeth, agradecemos tus comentarios, esto nos ayuda a mejorar nuestro servicio, de parte de todo el equipo, te enviamos u cordial saludo.

8/10 Good

Pedro J.

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from HR on Feb 27, 2024
Nos da gusto saber que tu estancia fue lo que esperabas, te enviamos un cordial saludo.

6/10 Okay

jorge ernesto flores

Un poco antiguo
Stayed 1 night in Feb 2024
Response from HR on Feb 27, 2024
Estimado Jorge, estamos en proceso de remodelación, esperamos que nos de una oportunidad para que disfrutes de nuestras instalaciones, te enviamos un cordial saludo.

10/10 Excellent

victor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HRC on Mar 19, 2024
Muchas gracias.

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HRC on Mar 19, 2024
MuchaS gracias

10/10 Excellent

paco

Stayed 5 nights in Nov 2023
Response from HRC on Mar 19, 2024
Muchas gracias.

6/10 Okay

Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
Ropa de cama y de baño MUY MUY viejo Rota, deshilachado Shampoo de pesima calidad Almohadas muy incomodas
Stayed 11 nights in Nov 2023
Response from HRC on Mar 19, 2024
Estamos trabajando en nuestras áreas de oportunidad, saludos.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación tiene un escalón y al entrar sin luz, mi esposa tropezó y cayó. Detalles que deben de prever y cuidar !
Stayed 1 night in Nov 2023
Response from HRC on Mar 19, 2024
Muchas gracias.

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Mucho ruido
Stayed 1 night in Nov 2023
Response from HRC on Mar 19, 2024
Estamos trabajando en ello, saludos

10/10 Excellent

Marco Antonio

Stayed 2 nights in Oct 2023
Response from HRC on Mar 19, 2024
Muchas gracias.

10/10 Excellent

Juan Fernando

Stayed 2 nights in Aug 2023

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from HRC on Mar 19, 2024
Muchas gracias