Lunch and dinner served, Italian cuisine
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Reviews of Capsule Hostel Mexico City

2 out of 5
Capsule Hostel Mexico City
Hamburgo 41, Colonia Juarez, Entre Dinamarca y Napoles, Mexico City, CDMX

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 139 reviews" "
Rating 8 - Good. 44 out of 139 reviews" "
Rating 6 - Okay. 25 out of 139 reviews" "
Rating 4 - Poor. 4 out of 139 reviews" "
Rating 2 - Terrible. 7 out of 139 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Juan C

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very decent hostel for the price
Pros: -Clean -Centric location -Afordable -Cozy -Quiet -Secure Cons: -Tiny toilets -Not 24 hour reception -Competely empty vending machine One would expect a much better service from a more expensive hostel, but given the price they charge, I think the service is great.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in a nice and safe area, close to public transport.
Stayed 5 nights in Jan 2020

6/10 Okay

Javed

Stayed 4 nights in Dec 2019

10/10 Excellent

ABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Excelente lugar, muy amables en recepciòn, muy bien situado. Sin duda volverìa a hospedarme.
Stayed 1 night in Nov 2019

10/10 Excellent

ABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nivr
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Cute place. Do not come here if you are claustrophobic
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I loved the sleeping capsules and how private they are. The staff is friendly and very helpful. The down fall is the lack of ventilation and it smelled bad in the room. There was only 3 toilets shared amongst everyone and they where not clean. The shower on the other hand was amazing and clean. The location is perfect. I really like the area.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
We have to share the bathroom and have to walk across the building to use it
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location was exactly what I was looking for. I also liked the capsule style. But it was lacking at least a little kitchen, which i something I kind of expect in a Hostal.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to everything, friendly staff, open 24 hours
Stayed 4 nights in Jun 2019

8/10 Good

Dandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for price
Short stay
Stayed 1 night in Jun 2019

10/10 Excellent

ABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommendable
Friendly staff, very clean and comfortable place to stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Extremely clean and walking distance to everything
Stayed 4 nights in Apr 2019

8/10 Good

Will, WVa USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, hall, bath. Some English at the desk sometimes. The room needs shelves and hooks. The second shower on left is the hot one.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

JZM, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
It’s nice place but at the end of my stay I need to pay for Towel because the towel is 20 peso sins I payed alredy in Expedia I didn’t expect to pay for the Towel the staff take adavantage and exchange my US dollar 1 dollar is equivalent to 15 peso I end up using my 5 dollar and she gave me back 60 peso
Stayed 1 night in Aug 2018

8/10 Good

Humberto

Nice experience.
It was alright. Most of the staff is nice and friendly (some all the opposite unfortunately). The hostel is always clean and cozy. The accommodations are comfy too. Privacy is even better than expected. A bit of trouble with the showers (only 2 are currently working) and the hostel is under maintenance so there are workers on the job since 8am so you have to wake up around that time unless you’re a heavy sleeper. But the breakfast is okay and the area is very nice. Close to subway and buses and plenty of restaurants, malls, stores, museums, sightings and more. So it’s mostly worth it.
Stayed 1 night in Aug 2018

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old guy - Switching from the Marriott Hotel...
I guess I never had a chance to be in a Hostel - my first time as a mature adult - in Fact, I was a bit concern about staying here, since, this is more for the young-back-packers kind of travelers... We'll I did anyways..... I must I was pleasantly surprised... nice people, extremely clean, and very... Very... VERY Safe, I asked them to keep my bag and my laptop safe... they did a great job.... I highly recommend ANYONE to stay here... I'm 55 - I stayed at the Marriott the week before and this hostel after... The only think I missed was the TV. But my wallet loved it.... So in Conclusion..... If an old fart can be comfortable.... you can too..
Stayed 1 night in Jun 2018

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best hostel in Mexico. Very clean and nice. and the stuff clean the room thoroughly.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

azalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
This is my second stay here and I really enjoy it. The staff is friendly, understanding, and overall very accommodating. They have a nice little restaurant next door which is where you get your free breakdfast. Pressed grilled cheeses with ham, option of coffee or tea and of fruit of juice. You can upgrade to a more traditional and filling Mexican breakfast for a small amount. Bathrooms and showers are not fancy but functional and the area is very nice and walkable. Would stay here again and very much so recommend it.

8/10 Good

Kwok yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet is clean

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostel is great, specially because your get a little more privacy than in other places
Stayed 2 nights in Feb 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, worth checking out!
Excellent place to stay at one of the most underrated neighborhoods in the city, the personnel working is super friendly and is always willing to help. The rooms are quiet unless there’s big time noise in the hallway. Confortable capsule beds with linnings and conforter. The downside is that the showers are in a different floor right in the lobby, though worth mentioning the water is warm! Nice terrace in the 2nd floor and free breakfast in the joint restaurant. Downtown is nearby, as well as popular Zona Rosa neighborhood and Reforma Avenue, all within walking distance (though public transport makes things easier!). Overall it’s a pretty nice stay!

6/10 Okay

robeero , fort lauderdale

Liked: Staff & service
Just a room to stay
It’s just a room to stay at, not much to talk about other than the fact that it’s centrally located
Stayed 1 night in Feb 2018

10/10 Excellent

Luis Mazariegos, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostal near to La Zona Rosa
First time staying ina hostel and t was a great experience specially this place. Great price, clean, and the personnel super nice!
Stayed 2 nights in Jan 2018
Response from Edgar on Feb 9, 2018
Muchas gracias por tus comentarios,intentaremos seguir innovando

10/10 Excellent

Elwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best value hostels I've ever stayed in. Staff service was above and beyond what I expected and there was always someone available to accommodate guest needs and to offer recommendations for nearby attractions/stores. I enjoyed the private nature of the bunk beds and each unit had its own personal locker. Bathrooms were the only reason why I didn't provide perfect scores (showers only had cold water one day). The bedrooms were always clean. The location is second to none however, as it was within walking distance to the Paseo de Reforma, Metro stations, and bars/restaurant/retail. Overall, I would definitely come back and will recommend to friends.
Stayed 4 nights in Nov 2017

6/10 Okay

KONSTANTINOS

Liked: Staff & service
We arrived at 3 am, having confirmed a 5 people stay some days before, and they had only 4 beds. We managed as we were couples and we shared a bed. Finally they gave us a refund. Breakfast was included but it needed the 25 pesos upgrade to be adequate. The showers were crazy where you got absolutely burning hot water in one and freezing cold in the other for both days we were there. Toilets not very comfortable and medium clean.
Stayed 2 nights in Oct 2017

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; very comfortable.
...
Stayed 1 night in Aug 2017

10/10 Excellent

Adolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - simple and clean all you need
Great location - great friendly helpful staff. Had the private "matrimonial room" - nice rooftop patio area. Clean with good wifi and a computer we could use to print out boarding passes. Great experience. Nice included simple breakfast. Great value.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooliest Hostal
This was the first time I stayed at a Hostel. I was very impressed. There are cleaning ladies the entire day. Very friendly staff and outgoing. There is a Pizza restaurant next to it where I used to go for the morning breakfast- delicious Chilaquiles!!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here
The hostel's showers are covered with mold and a strong damp smell. Some showers only give out scalding hot water. Find somewhere else to stay!

6/10 Okay

Maria Soledad

Convenient location and great customer service.
Customer service is very good.Convenient It is a safe place to stay, but he owners must take care of the place for make it more comfortable.

6/10 Okay

Verified traveller

2/10 Terrible

S, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend staying here
It all depends on your budget, but if you can afford more I'd recommend you don't stay here. It looks kinda scary from the outside. After seeing the hotel, I decided not to spend the night and go somewhere else.

10/10 Excellent

Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar esta limpio y personal es muy amable . Recomendable!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

FELIPE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Uiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙소
최고의 숙소 입니다 다음에도 묵고 싶네요
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
espacio reducido, desayuno de cortesía horrible y siempre el mismo
Stayed 2 nights in Sep 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Muy buena la cama y almohadas. Mi descripción de la reserva decia "baño privado" y cuando me dieron mi habitación tenia que bajar escaleras, cruzar un pasillo, subir escaleras, pasar por recepción y entrar a una puerta donde habian regaderas para poder bañarme.
Stayed 1 night in Sep 2019

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HERMOSO HOSTAL
Primera vez que me quedo en este hermoso hostal y por supuesto que volveré, ya me he quedado en otros y la vdd nada que ver, el Capsule tiene ubicacion muy céntrica, seguridad en la puerta principal, seguridad en las puertas de los dormitorios, todas las veces que salía y regresaba en la tarde/noche mi cama y almuhada ya cambiadas y eso se aprecia mucho, precio muy económico con desayuno incluído. Lo único que no me gustó fue que los baños estaban en la parte de abajo y la regadera que escogí solamente me salió agua fría pero de allí en fuera no me lo pensaré 2 veces y estaré de vuelta con ustedes. Gracias!
Stayed 3 nights in Aug 2019
Response from Gerente on Sep 5, 2019
Muchas gracias por tus comentarios, verificarnos los puntos que comentas para que en tu próxima visita te sorprendamos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

María Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019