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Reviews of The Mendocino Hotel and Garden Suites

3 out of 5
The Mendocino Hotel and Garden Suites
45080 Main St, Mendocino, CA

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 192 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Renee, Henrico

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cool property but in dire need of updates and maintenance! The bones are there but it needs some TLC the restaurant was completely out of commission but was told they have plans to redo and reopen
Stayed 1 night in May 2024

8/10 Good

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great older hotel with our buildings with additional rooms. A bit dated but still charming. Unfortunately restaurant and bar had been closed for a year or more and are slated for renovations later this year. Would have been great to have these active and have an active lobby scene.
Stayed 2 nights in May 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Chico

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Management oversight was terrible. No TV controller. Promises Presto Log for fire place was not there. Shampoo and body wash dispencers were empty. The only heat was a small oil heater that resulted in a very cold room. All in all, a very bad booking.
Stayed 1 night in May 2024
Response from Ricardo Berrospi - General Manager on May 16, 2024
Dear Chico,Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the inconveniences you detail in your post-stay review. We understand the importance of a comfortable and seamless stay, and I am sorry we fell short of expectations in several areas. We will be working to address the issues you've highlighted, including ensuring that all amenities are fully stocked and readily available. Thank you for bringing these matters to our attention. We look forward to an opportunity to welcome you back and provide you a much improved experience.Sincerely, Ricardo Berrospi General Manager Mendocino Hotel & Garden Suites

6/10 Okay

Alireza, San Francisco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very Nice location and friendly front desk staff. The Mendocino Hotel has lost its luster an is badly in need of an upgrade. We stayed in a garden suite which had a strong moldy smell, it was very cold and had no thermostat, only a portable heater; we brought some food from a restaurant, left if out for a couple of hours and when we went to eat it it was full of ants. This used to be a wonderful hotel, unfortunately it no longer is.
Stayed 2 nights in May 2024
Response from Ricardo Berrospi - General Manager on May 16, 2024
Dear Alireza, Thank you for staying with us and for taking the time to share your feedback. We're glad to hear that you enjoyed our location and found our front desk staff cordial. I would like to apologize for the inconvenience caused by the issues you encountered during your stay. Please be assured that we take your comments seriously, and we will be addressing these concerns with our team. We value your feedback as it helps us to continuously fine tune our operations to improve our guests’ experience. As we gear up for our upcoming hotel remodeling, we are excited about the prospect of presenting an elevated product to all our guests paired with the same level of hospitality. We look forward to an opportunity to welcome you backSincerely,Ricardo BerrospiGeneral ManagerMendocino Hotel & Garden Suites

4/10 Poor

Sebastien

Liked: Staff & service
Disliked: Cleanliness

6/10 Okay

Louisa

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel apparently had new owners and they need to renovate the property, including new bed mattresses!
Stayed 2 nights in May 2024

10/10 Excellent

Annelise

Stayed 2 nights in Apr 2024

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay here again. I booked via Expedia, its list of facilities is woefully out of date. There is no food or drink available on site, the tea and coffee in the communal area is over the road and only available for a few hours in the morning. The property may well have been built in the late 1800s the cobwebs hanging from the ceiling help to authenticate this. The bed mattress has been upgraded since Victorian times but probably only the once. It’s a fight to sleep in the middle as the edges have no support and you roll out of the side. I booked a queen size bed but it seemed like a standard double, although I didn’t have a tape measure to check. It would have been nice to have a bedside table on both sides of the bed, we had to make do with an upturned drawer. On positive note the bathroom was nice and bright. The shower head was intended for Victorian guests as it was only 5’6” high and the hot water flow miserably poor.
Stayed 2 nights in Apr 2024
Response from Ricardo Berrospi - General Manager on May 3, 2024
Dear John,Thank you for staying with us and for sharing your candid feedback about your stay. I am very sorry to learn that your experience fell short of many of our standards and I thank you for highlighting the things that need to be fixed right away. I will be reaching out to you directly to make sure we make things right and will be working with my team to address your comments. I am glad to share with you that we will be undergoing a major remodeling that will allow us to elevate our delivery of hospitality, and I look forward to a new opportunity to welcome you back after our remodelingSincerely,Ricardo BerrospiGeneral ManagerMendocino Hotel @ Garden Suites

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
Thank-you for choosing the Mendocino Hotel for your stay. We are happy you had a good visit with us.

2/10 Terrible

Joe

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like anything about the property for advertisement Very sad to see what they’ve done with the place
Stayed 2 nights in Apr 2024
Response from Jamie on Apr 26, 2024
We are in expectation of renovating the entire hotel soon. We are sad to hear that you did not enjoy your stay in the garden room that you were upgraded to. We hope you can try us again after the project is completed.

6/10 Okay

Brian

Reasonably close to town, but requires a walk.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service
The staff especially Angel was amazing. They really made this stay great. The Mendocino area is wonderful and the hotel was centrally located and perfect for visiting.
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly reasonable priced quaint hotel in a romantic fallen down town. All of it vibrates California history and charm. Lobby is wonderful.
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities
Rooms were quiet and quaint.
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Newly redone bath with excellent water pressure, very large suite, some furnishings need updating/small repairs, but on the whole an excellent value,; free coffee/tea in the libby was appreciated; restaurant & bar currently closed, but plenty of great options nearby; will return
Stayed 3 nights in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

2/10 Terrible

Karen

Travelled with partner
Disliked: Amenities
The hotel is in terrible shape. Our room had torn curtains and there is mold in the window panes. The steps to the room had dry rot with holes. Definitely a hazard.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
We are looking into your stay and looking into any improvements we can do. Thank you for letting us know.

10/10 Excellent

George

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

8/10 Good

Dolores

Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service
I liked the renovation of old 1850s properties into comfortsble, affordable rooms
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susan

Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

8/10 Good

Venkata

Travelled with family
Liked: Cleanliness
Like: Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from Kathy on Apr 28, 2024
Thank you for choosing the Mendocino Hotel for your stay!

4/10 Poor

Heather

Disliked: Cleanliness, amenities
Rooms need to be updated. Rooms are very cramped.
Stayed 1 night in Mar 2024

6/10 Okay

Janice, Redmond

Travelled with partner
This a very old hotel of course but it could definitely use some tlc. The price was reasonable so I guess you get what you pay for!
Stayed 1 night in Mar 2024

6/10 Okay

Douglas

Travelled with family
Disliked: Amenities
The location is great, but the maintenance on the property appears to have been neglected for YEARS. Sadly it’s not as nice as it once was.
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Travelled with partner
Liked: Staff & service
the front desk staff was super helpful and kind to us last night! thank you!
Stayed 1 night in Mar 2024
Response from Jamie on May 1, 2024
Thank you for taking the time to let us know that your stay was satisfactory. We hope to see you again in the future.

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Despite the hotel being practically empty, they put us in a room in the annex with creepy haunted children photos on the walls (all good, easily covered with towels). But our toilet ran constantly, the fan didn't work in our bathroom so we had to keep the door open, and they don't regularly change the batteries on their smoke detector so it BEEEEEPED at one minute intervals all night long. Seriously, every minute, on the minute from 11pm until the next morning. No sleep was had. When I mentioned to the front desk lady in the morning, she was great about it and offered a refund. But she told me I'd have to initiate through Expedia, then they would call the hotel and the hotel would confirm. Well, I did that. But when Expedia called the hotel they refused the refund, even with several tries. Mendocino is an adorable town, but stay elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy, Long Beach

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee who checked us into our rooms was THE BEST! He told us a little bit about the history of the building, gave us a list of restaurants, and was so funny! He definitely was the highlight of our stay! Please give him a raise!
Stayed 1 night in Mar 2024
Response from Jamie on May 1, 2024
We appreciate you letting us know that our staff is doing a good job of making our guest's feel welcome. We hope you can stay again.

8/10 Good

Sharon

Travelled with partner
Liked: Staff & service
Unique, quaint, private.
Stayed 1 night in Feb 2024

8/10 Good

Damaris

Stayed 2 nights in Feb 2024

2/10 Terrible

Karl

Stayed 1 night in Feb 2024

10/10 Excellent

Sinem

Liked: Cleanliness, staff & service, property conditions & facilities
A hotel where you'll feel at home. The hotel staff are very warm, helpful, and understanding.
Stayed 2 nights in Jan 2024

6/10 Okay

Analisa

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay in a magical town
The guest cottage I stayed in was rough. The property overall is not maintained well and shows its age. The room was poor quality overall, particularly the bathroom. The location is excellent and in the center of the small town. The front desk service was friendly. The room was not serviced, which I was told at check in. If you have no other option for a night or two, this will do the job. I would not stay here as a tourist, unless you have very low standards.
Stayed 2 nights in Dec 2023
Response from Jamie on Jan 3, 2024
We are sorry that your stay with us did not live up to your expectations. We hope you can try us again after our renovations.

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and great location
Stayed 1 night in Dec 2023

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jamie on Jan 3, 2024
We hope you can try us again after our renovations.

10/10 Excellent

Ora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place. Great staff.
Stayed 2 nights in Dec 2023
Response from Jamie on Dec 28, 2023
We are ecstatic that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great old place; so quaint and comfy. Like a good old B&B, rather than an airbnb. And the location is world class and glorious. We loved staying there!!
Stayed 1 night in Dec 2023
Response from Jamie on Dec 28, 2023
We are so happy when our guests have had a great time and spread the word about our grand old Hotel. Thank you for choosing us.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jamie on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Setting with views of the ocean. Historic ambiance of the hotel. Attractive town of Mendocino.
Stayed 1 night in Dec 2023
Response from Jamie on Dec 14, 2023
We are glad that you found rest and relaxation looking over the beautiful Pacific Ocean. Thank you for choosing us.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that we weren’t made aware that there was no longer a restaurant / bar open on site. The young man that checked us was very courteous and kind to us. He made us feel welcome. The bed was very comfortable and the room was clean. It was sad to see a once beautiful hotel almost shut down. Probably won’t stay there again until up and running full scale again.
Stayed 1 night in Dec 2023
Response from Jamie on Dec 14, 2023
We hope you give us another try after our renovations are complete. We will have a restaurant and bar at that time.

4/10 Poor

Verified traveller

Avoid the “garden suites”
The “garden suites” are musty and a bit slummy. The hotel itself is still OK. They no longer have a restaurant. Certainly not at the level they were at a decade ago.
Stayed 2 nights in Nov 2023
Response from Jamie on Dec 7, 2023
We are sorry that your stay did not live up to your expectations. We hope you will try again after our renovation.

8/10 Good

Joel

Stayed 2 nights in Dec 2023
Response from Jamie on Dec 28, 2023
Thank you for choosing us as your place to stay.

8/10 Good

Emily

Stayed 2 nights in Nov 2023
Response from Jamie on Dec 28, 2023
Thank you for stay with us on your trip to the past.

10/10 Excellent

Jose, Newton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, attentive and helpful. We had a noisy toddler in the room above us, interfering with our sleep and the desk manager quickly had us moved to another room. The location right on Main street is great for views of the ocean and an easy walk to restaurants and shops. It's a grand historic building with fine architectural details if that's your thing too.
Stayed 3 nights in Nov 2023
Response from Jamie on Dec 7, 2023
I am so happy that your stay was "saved" ! Thank you for taking the time to leave such a nice review.

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great, historical, stay in a beautiful, historical town.
Stayed 2 nights in Nov 2023
Response from Jamie on Dec 14, 2023
Thank you for letting us know you had a good stay.

10/10 Excellent

Jenson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful victorian original room, room was all clean with all expected amentities. Best price in the area in my humble opinion, and within a short walk from the majority of the sights and food to see in town.
Stayed 1 night in Nov 2023
Response from Jamie on Dec 7, 2023
We were happy to have you stay with us. Looking forward to your next visit.

10/10 Excellent

nowzar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the historic nature of this hotel. Everything from ultra high ceilings to narrow hallways and the design and decor of this historic place was interesting. I also enjoyed the fact that there were no TV in the room! Just a perfect place for rest and relaxation. The loation is as good as it can get as it is a stone throe from the headland trail and the ocean views.
Stayed 2 nights in Nov 2023
Response from Jamie on Dec 7, 2023
Glad you were able to step back into the past and enjoy our simple comforts.