All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our stay at Waterfront Melbourne apartments was good although we were lacking in a few of the things expected in an apartment for two people, for example the plunger coffee pot only made one cup of coffee at a time. We were only supplied two towels for our 8 night stay and the mat in our apartment had curled edges which we found very dangerous so we rolled it up ourselves.
Annette Elizabeth
Stayed 8 nights in May 2024
Response from Carol Sciani on May 24, 2024
Hi Annette,Thanks for taking the time to review your stay with us.We appreciate your feedback and will work on improving our service. Regarding the towels, all the apartments come with two towels on the bed and two extra spares inside the wardrobe. Next time, you can advise us of any extra supplies and we will be happy to top it up. Indeed the coffee machine can only produce one cup one pod. All apartments come with coffee machines from Aldi.We are happy to hear that overall you enjoyed your stay.We noted next time to supply some extra coffee pods.
Hi Gregory,Thanks for your review. We are happy to hear that you enjoyed your stay. We are indeed in a pristine location.We hope to see you next time you are in Melbourne.
Room was spacious and had everything we needed, everything was so close by which made getting out and about so easy.
Candice
Stayed 4 nights in Apr 2024
Response from Carol Sciani on May 24, 2024
Hi Candice,Thanks for your review. We always hear the feedback about how spacious our apartments are. Happy to hear that you enjoyed your stay.
10/10 Excellent
Cheryl
Travelled with group
Mar 17, 2024
Liked: Cleanliness
We were upgraded to two rooms so my friend & I were super happy about that ! Thank you ! The only drawback for me was the air conditioner which kept vibrating & buzzing & I ended up removing the batteries from the remote so I could grab some sleep . My bed & pillow was one of the most comfortable I’ve stayed in for a long time .
Great property! We had a nice view of the Yarra and the property was perfect for the two of us for a long weekend. Comfortable bed, quite spacious, and good kitchenette. There is a variety of great restaurants downstairs and across the river, with easy access to trams and shops as well. We will definitely be returning and highly recommend this property.
The staff went over and above to assist us and upgraded us to a double room apartment before we arrived. Amazing service. Room was very clean and tiny. Everything was so close to public transport and eatery. Definitely would stay there again and recommend.
Staff was amazing :) From before the check-in until check-out 5 star for Reception staff
Property location is great - walkable to amenities, good transportation available
Not much shopping around though, need to go into city for the malls
Overall I would give 3.5 to 4 stars for our stay here
The location of the property is everything, it is a very nice area. I did not like that the company is asking a lot of personal (data security sensitive) information via internet. Copy license, full credit card details, while I already paid, etc. Overall very nice experience though
jeroen
Stayed 3 nights in Dec 2023
10/10 Excellent
leanne
Travelled with family
Nov 26, 2023
Liked: Property conditions & facilities
Extremely close to Exhibition centre, where we needed to go. Had an issue and was promptly rectified. Communication was amazing . Would definitely recommend. Signage for spa operational directions would help. I would stay here again. The water pressure in the shower was perfect.
We loved the view, the security, the space . Overall we thoroughly enjoyed every aspic with the exception of our next door neighbor who obviously had issues.
The size of the apartment is good a couple. It’s near the convention Centre
TZE KWAN CARMEN
Stayed 4 nights in Oct 2023
Response from Carol Sciani on Nov 9, 2023
Hi Tze,Thanks for your review.We appreciate your comments. RegardsManagement
2/10 Terrible
Kyle
Oct 30, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Kyle
Stayed 3 nights in Oct 2023
Response from Reservations Team on Oct 31, 2023
Hi Kyle,Would you please let us know if anything is not up to your expectation? This booking seems to be a cancelled one and you had 3 other bookings with us. We have tried our best to accommodate you all and we have heard no complaint from you during your stay and at check out. We would appreciate if you could let us know if anything went wrong.Regards,Reservation
Very central.
Room had all we needed.
Took a while to sort the aircon but all good.
Await detailed statement /receipt from Expedia
Verena
Stayed 6 nights in Aug 2023
Response from Carol Sciani on Aug 26, 2023
Hi Verena,Thanks for your review.We are happy to hear that you found the apartment well equipped. Instructions for aircon and appliances can be found in the compendium and there is always a staff to come and assist. Next time we would be pleased to attend.RegardsManagers
10/10 Excellent
Martin
Aug 21, 2023
Martin
Stayed 4 nights in Aug 2023
Response from Carol Sciani on Aug 22, 2023
Dear Martin,thanks for your review.We are happy to hear that you enjoyed your stay.RegardsManagement
Dear Natalie,Thanks for your review.Hope we can see you again soon.RegardsManagement
10/10 Excellent
Wei
Jul 23, 2023
Wei
Stayed 3 nights in Jul 2023
Response from Carol Sciani on Jul 25, 2023
Dear Wei,Thanks for your review.We are glad to hear that you enjoyed your stay.RegardsManagement
8/10 Good
Chris
Travelled with family, Travelled with family and small children
Jul 16, 2023
Liked: Cleanliness, amenities
Good location, reasonably clean, safe secure building.
Chris
Stayed 3 nights in Jul 2023
Response from Carol Sciani on Jul 19, 2023
Dear Chris,Thanks for your review.We are happy to hear that you enjoyed your stay.RegardsManagement
10/10 Excellent
Kerri
Travelled with family, Travelled with group
Jul 10, 2023
Liked: Cleanliness, room comfort
Location, comfort and style!
Lovely apartment and fantastic location, apart from the ongoing construction (June 2023) directly off our lounge room which started very early in the morning and finished late in the evening; everything else was great. Excellent facilities on site as well and very welcoming, even for my registered assistance dog. Would stay here again.
Kerri
Stayed 4 nights in Jun 2023
Response from Carol Sciani on Jul 11, 2023
Dear Kerri,We appreciate your review and comments about your stay.We hope to see you again.RegardsManagement
10/10 Excellent
Naoko
Jul 10, 2023
Naoko
Stayed 6 nights in Jul 2023
Response from Carol Sciani on Jul 11, 2023
Dear Naoko,We appreciate your review.Happy to hear that you enjoyed your stay in Melbourne.RegardsManagement
This was one of the best location we ever had in any of the vacations we had. walking distances to every place you wanted to visit or walk to tram to get.
Staying in this property was super as well. , plenty of space. Views from this property was excellent.
Love to go back to this property When we plan to re visit Melbourne.
Vimlesh
Stayed 7 nights in Jun 2023
Response from Carol Sciani on Jul 1, 2023
Dear Vimlesh,We are thankful for your feedback.It was a pleasure meeting you. The property is well located and close to the best the city can offer. Hope we will see you again in future.RegardsManagement
We loved the location. It was located near the MCEC where our International Convention was held. Close distance to great dining and shopping. We were disappointed with NO counter space or storage in the bathroom and the couch in the living room needs to be replaced. Very uncomfortable. The kitchen cooking pots and pans need to be upgraded. The skillet was gross (rust and fifthly.
Steve
Stayed 7 nights in May 2023
Response from Carol Sciani on Jun 23, 2023
Dear Steve,Thanks for your review.Happy to hear you enjoyed your stay and the location. We took your comments onboard and actioned on the improvement. RegardsManagement
Nice modern 3 bedroom apartment, great location on the Yarra close to public transport stops and easy walks ng distance to dining and South wharf DFO. Definitely recommend.
Shelley-Jane
Stayed 3 nights in Jun 2023
Response from Carol Sciani on Jun 5, 2023
Dear Shelley,Thanks for your review.Happy to hear you enjoyed your stay. The location is indeed great and lots to explore in Melbourne.RegardsManagement
10/10 Excellent
Amanda
Jun 4, 2023
Amanda
Stayed 4 nights in May 2023
Response from Carol Sciani on Jun 5, 2023
Dear Amanda,Thanks for your score.Happy to hear you enjoyed your stay.RegardsManagement
10/10 Excellent
John
Jun 3, 2023
John
Stayed 7 nights in May 2023
Response from Carol Sciani on Jun 4, 2023
Dear John,Thanks for your review.Happy to hear you enjoyed your stay.RegardsManagement