Front desk clerk was pleasant and accommodated us to check in early since we were traveling with luggage. However, when we checked-in, we found the building to be in horrid condition with water damage, dirty laundry piles in the office, broken windows, and grime everywhere. The hallways were "open to air out the smoke." Our room didn't open at first because lock was jammed. Once we got inside, we didn't want to touch anything. Carpet is stained with white spots everywhere. Linens had what looked like cigarette burns and blood spots. Windows were stuck wide open with no screens. Holes in bathroom wall with brick & insulation spilling out beside toilet. Kitchenette sink and shower had died & live bugs crawling around. My last test was to check under mattress and saw what was dozens of brown & red spots - bed bug & blood stains. VRBO didn't issue a refund when I called & so I submitted video evidence of broken windows, locks, and bugs . Couldn't pay me to stay there.