Dear Teagan,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the room's view and aesthetics. However, we apologize for the issues you encountered with the temperature control, housekeeping service, and the quality of your meal. Your feedback is valuable to us, and we will address these concerns to improve our services. We hope to have the opportunity to better serve you in the future.

Dear TristanThank you for sharing your feedback with us. We're glad to hear that you found the hotel fairly clean and the location satisfactory for your event. However, we apologize for any inconvenience you experienced with our service and amenities. Your comments regarding the need to go to reception for items and the limited staff availability have been noted, and we'll work on improving these aspects. We regret that we didn't meet your expectations regarding the provision of slippers. We appreciate your insights and hope to have the opportunity to better serve you in the future. If there's anything else you'd like to discuss, please feel free to reach out.

Dear John,Thank you for your review! We're pleased to hear that you found our hotel to be clean, comfortable, and that you received good service during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another comfortable stay in the future.Warm regards,Pinky KaurDuty Manager

Dear Boon Keat,We apologize for your recent experience. Rest assured, we're addressing the cleanliness issues and amenity availability immediately. Your feedback is invaluable, and we hope to have the chance to make it right for you in the future.

We're thrilled to hear that our hotel met your needs and provided a comfortable and convenient stay for your holiday. We strive to maintain high standards of cleanliness and comfort, and we're glad you enjoyed your time with us. We hope to welcome you back again soon!

Dear Simon,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered with the coffee and tea supplies not being replenished, as well as the inconvenience caused by the room lights automatically turning off. Your comments are valuable to us, and we'll address these matters with our team to ensure a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved stay.

Dear Mu,Thank you for your review! We're pleased to hear that you found our hotel to be clean, comfortable, and that you received good service during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another comfortable stay in the future. Warm regards,Pinky KaurDuty Manager

Dear Daniel,Thank you for your review! We're pleased to hear that you found our hotel to be clean, comfortable, and that you received good service during your stay.Your satisfaction is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another comfortable stay in the future.Warm regards,ReginaDuty Manager

Dear Affie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our staff and that we could accommodate your request for a late checkout.We're glad to know that you enjoyed the coffee in our buffet breakfast. However, we apologize if other aspects of the breakfast did not meet your expectations. Your feedback is important to us, and we will review our offerings to ensure a more satisfying experience for our guests.Your satisfaction is our top priority, and we appreciate your valuable input. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,RegiaDuty Manager

Dear Xu,Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Dear Xiang,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay with us.Your satisfaction is our priority, and we're delighted that our hotel met your expectations. We strive to provide excellent service and a comfortable experience for all our guests, and we're glad we succeeded during your visit.We look forward to welcoming you back for another great stay in the future

Dear Sue,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we succeeded in meeting your expectations. We truly appreciate your kind words and support. We look forward to welcoming you back for another wonderful stay in the future!

Dear Philip,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,ReginaDuty Manager

Dear Sean,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay with us and found our hotel to be in a great spot.We're delighted that you enjoyed our excellent breakfast offerings and that you had a comfortable stay overall.Your satisfaction is our priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future.Warm regards,ReginaDuty Manager

Dear Zhiping,Thank you for your excellent review! We're delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Pinky KaurDuty Manager

Dear Wilson,We are terribly sorry that you do not have a good stay with us. Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We would appreciate it if you could provide more details about your stay and any specific issues you encountered so that we can address them promptly. Your satisfaction is important to us, and we value your input as we strive to improve our services. Please feel free to reach out to us (pinky.kaur@proinvesthotels.com) directly with any further comments or concerns you may have. We hope to have the opportunity to better serve you in the future.Best regards,Pinky KaurDuty Manager

Dear Rebecca, Thank you for your excellent review! We're delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Pinky KaurDuty Manager

Dear Giselle,Thank you for your excellent review! We're delighted to hear that you had a positive experience during your stay with us..Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.

Dear Viive,Thank you for your feedback. We're pleased to hear that you found our rates to be good value.Your satisfaction is important to us, and we're glad that you found our pricing competitive. We strive to offer our guests excellent value for their money, and we're delighted that we succeeded in providing you with a positive experience.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,ReginaDuty Manager

Dear Wai Kwan,Thank you for reviewing your recent experience with us. We are disappointed to learn that our services did not meet your expectations. Guest feedback is a valuable source of information, and it would be greatly appreciated if you could provide details of the concerns raised during your experience.Once again, thank you for sharing your experience with us. We sincerely apologize for any shortcomings and inconvenience caused. We hope you will give us the opportunity to regain your confidence in the future.Sincerely Lasantha

Thank you for your review! We're pleased to hear that you enjoyed our central location, making it convenient for accessing trams and trains. Our team takes pride in providing friendly and helpful service, and we're delighted that you found our staff to be accommodating.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please feel free to reach out.

Dear Zhiping,Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Dear Aleksandr,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a pleasant experience during your stay.Your satisfaction is our top priority, and we're delighted that our hotel met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another great stay in the future!Warm regards,ReginaDuty Manager

Dear Andrew,Thank you for sharing your wonderful experience with us. We're delighted to hear that you had a really good stay and that you found our property to be in excellent condition.It's fantastic to know that our central location met your needs and allowed you to easily visit the places you wanted to see. We're also grateful for your kind words about our friendly staff.Your feedback means the world to us, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,ReginaDuty Manager

Dear Suman,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be reasonably priced and that overall, your experience was positive.We apologize for the disappointment caused by the cleanliness issue with the room carpet. Your concerns have been noted, and we will address this with our housekeeping team to ensure such incidents are minimized in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Warm regards,ReginaDuty Manager

Dear Emily,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed our complimentary breakfast and found plenty of options to choose from.Providing a satisfying breakfast experience is important to us, and we're delighted that our offerings met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,ReginaDuty Manager

Dear Peter,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you found our hotel conveniently located for transportation and within walking distance when needed. It's fantastic to know that you found our rooms clean and appreciated the available services.We're also grateful for your kind words about our friendly and helpful staff. Your satisfaction is our top priority, and we're glad we could contribute to a positive experience during your stay.If there's anything else we can do to enhance your next visit or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Theresa AlbrechtExpress Agent

Dear Bernard,Thank you for taking the time to provide your feedback following your recent stay with us. We're pleased to hear that you found our hotel to be good overall.Your comments regarding the dining and bar options are valuable to us as we continually strive to enhance our guests' experience and we will certainly take your feedback into consideration.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Theresa AlbrechtExpress Agent

Dear Paul,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be conveniently located near Southern Cross and transportation options. Additionally, we're pleased to hear that you enjoyed our breakfast offerings.Your comments are important to us as we continuously strive to provide excellent experiences for our guests. If there are any areas where you believe we can further improve, please don't hesitate to share your suggestions with us.We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Warm regards,Theresa AlbrechtExpress Agent

Dear Tamara,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a great option for clean and comfortable accommodation during your trip.Your comments are valuable to us as we strive to continually improve our services. If there's anything specific that we can do to enhance your experience further, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Theresa AlbrechtExpress Agent

Dear Martyn,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our location to be excellent.Providing a convenient and accessible location for our guests is one of our top priorities, and we're delighted that it enhanced your overall experience with us.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Theresa AlbrechtExpress Agent

Dear Todd,Thank you for taking the time to leave us a perfect 5 out of 5 rating! We truly appreciate your feedback.We're delighted to hear that you enjoyed our great location and found our rooms to be very nice. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Theresa AlbrechtExpress Agent

Dear Luke,Thank you for sharing your fantastic experience at Holiday Inn. We're thrilled to hear that you had such a positive stay with us.We're glad to know that being a member allowed you to enjoy the convenience of early check-in and a free late checkout. It's great that you enjoyed our good breakfast and the quality of our coffee, which is high praise indeed!We're also pleased that our hotel's proximity to trams, Southern Cross train station, and Marvel Stadium contributed to your overall satisfaction. We're happy to offer parking to enhance your experience further.Thank you for choosing to stay with us, and we hope to welcome you back for another excellent stay in the future!Warm regards,Theresa AlbrechtExpress Agent

Dear Megan,Thank you for taking the time to tell us about your experience at Holiday Inn Express MELBOURNE LITTLE COLLINS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and we look forward to serving you again soon. Regards,ReginaDuty Manager

Dear Gordon John,Thank you for taking the time to leave us a perfect 5 out of 5 rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay with us.If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We're always looking for ways to improve and ensure that each guest has a memorable stay with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Theresa AlbrechtExpress Agent

Dear Marilyn,Thank you for sharing your experience with us on Expedia. We're delighted to hear that our convenient location near the train station, shopping areas, and Marvel Stadium added value to your stay.It's fantastic to know that you enjoyed our breakfast offerings and found our beds to be comfortable for a restful night's sleep.Your feedback is greatly appreciated as it helps us understand what we're doing well and where we have opportunities to improve. If there are any additional comments or suggestions you'd like to share, please feel free to reach out to us directly.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Theresa AlbrechtExpress Agent

Dear Anita,Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that your family loved their experience at our hotel.It's fantastic to know that you enjoyed our breakfast offerings and found our rooms to be modern and comfortable. We take great pride in providing a welcoming atmosphere for all our guests, and we're delighted that you found the foyer area, especially the tennis setup, to be a wonderful space.Creating enjoyable activities for kids and maintaining a pleasant atmosphere are top priorities for us, and we're pleased to see that reflected in your review.We sincerely appreciate your kind words and hope to welcome you and your family back to our hotel in the future for another memorable stay.Warm regards,Theresa AlbrechtExpress Agent

Dear Karl,Thank you for sharing your feedback! We appreciate your positive rating and hope you had a fantastic stay with us. If there's anything specific you'd like to share about your experience, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,Theresa AlbrechtExpress Agent

Dear EricThank you for your positive feedback! We're delighted to hear that your check-in experience was easy and quick. It's wonderful that you found our facilities spotless, enjoyed the well-designed room suitable for a business trip, and appreciated the great client-centric service. We look forward to welcoming you back in the future!Best Regards

Dear Sheree,Thank you for taking the time to share your review. We're thrilled to hear that you had a fantastic experience during your stay with us. It's wonderful to know that our staff, cleanliness, location, facilities, comfort, and value for money all met your expectations. Your positive comments about our location, facilities, presentation, and staff are greatly appreciated. We're delighted that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another outstanding stay in the future.Best regards, ReginaDuty Manager

Dear Elena,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We would appreciate it if you could provide more details about your stay and any specific issues you encountered so that we can address them promptly. Your satisfaction is important to us, and we value your input as we strive to improve our services.Please feel free to reach out to us directly with any further comments or concerns you may have. We hope to have the opportunity to better serve you in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Michelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay convenient. If you have any further comments or if there's anything we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back for another convenient stay in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Uyen,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. If you have any specific comments or concerns you'd like to address, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Angie,Thank you for sharing your feedback with us. We're glad to hear that you found the accommodation side of your stay to be great. However, we apologize for the issues you encountered with our room service and menu. Your comments regarding the quality of the food and the lack of cutlery, serviettes, and stocked bar fridge are concerning, and we will address these matters with our team to ensure improvements are made.We appreciate your valuable feedback, as it helps us to identify areas where we can enhance our services. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best regards,Theresa AlbrechtExpress Agent

Dear Carol,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. If you have any specific comments or concerns you'd like to address, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Rachael,Thank you for sharing your feedback with us. We're thrilled to hear that you had a positive experience during your stay. It's great to know that you found our service at check-in amazing and that you enjoyed our new and clean rooms.Your kind words are greatly appreciated, and we'll be sure to pass on your compliments to our team. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Daniella,Thank you for bringing your concerns to our attention. Regarding the request for a cot, we sincerely apologize for any inconvenience caused by the unavailability of a cot upon your check-in. Please note that while we strive to accommodate all guest requests, the provision of cots is subject to availability during the stay. As a complimentary service, we regret to inform you that we cannot guarantee the availability of cots at all times.We apologize if the level of customer service you received did not meet your expectations. Providing exceptional service is important to us, and we appreciate your feedback as it helps us identify areas for improvement.Your feedback is important to us, and we appreciate your understanding in these matters. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Colin,Thank you for sharing your feedback with us. We're sorry to hear that your experience at the front desk didn't meet your expectations. Providing excellent service is a priority for us, and we apologize for any inconvenience you experienced. Your feedback is important to us, and we'll address this with our team to ensure improvements are made.If there's anything specific we can do to make things right or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Theresa AlbrechtExpress Agent

Dear Penny,Thank you for sharing your feedback with us. We're delighted to hear that you had the best comfortable sleep with us and that you found our beds and facilities comfortable and clean. Your comments about the block-out blinds are greatly appreciated.We apologize for any inconvenience regarding the accessibility of the car park and the lifts. Your feedback is valuable, and we'll review our operations to ensure a smoother experience for our guests in the future.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay.Best regards,Theresa AlbrechtExpress Agent