Outdoor pool, sun loungers

Reviews of Best Western Airport Motel and Convention Centre

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. I arrived at 8am, after an overnight flight, and the receptionist let me have a room immediately, without waiting until the official check-in time of 2pm. Buffet breakfast was good. Shuttle bus to airport ran frequently.
Stayed 1 night in May 2024

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and comfortable, breakfast was great and the free bus to the airport worked perfectly. Would definitely stay again when traveling from Tullarmarine
Stayed 1 night in May 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy convenient, transfer to and from the airport was no trouble.
Stayed 1 night in May 2024

10/10 Excellent

Maria Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m surprised. Amazing
Stayed 1 night in May 2024

8/10 Good

Ana, Midvale

Thank you
Stayed 1 night in May 2024

6/10 Okay

Peter, Cobble Hill

Travelled with partner
Disliked: Property conditions & facilities
Area around this property was a bit sketchy. Rooms were clean but could use a facelift.
Stayed 1 night in Mar 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying at this accommodation.
Stayed 1 night in Feb 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the airport and has an excellent free shuttle service with friendly and helpful drivers. All staff we met were very helpful and pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Very clean rooms and facilities, great breakfast and dinner menu
Stayed 1 night in May 2024

10/10 Excellent

Munira

Liked: Amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good: close to the airport, good meals and staff were friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Durga

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
The staff were excellent and nothing was a bother. It was a shame the restaurant was open every night as the food we had from there on the first night was lovely.
Stayed 4 nights in Mar 2024

8/10 Good

Glen Daniel, South Ripley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for the night after a late flight arrival before moving into the CBD the following day, but everything was fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Peterborough

Liked: Staff & service, property conditions & facilities
Convenient, nice people, great restaurant and hotel shuttle
Stayed 2 nights in Mar 2024

10/10 Excellent

Ed, St Louis

Stayed 1 night in Mar 2024

8/10 Good

Ed, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool was refreshing. Basic motel layout, in-house dining was above average.
Stayed 4 nights in Mar 2024

4/10 Poor

Debra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We chose the property expecting breakfast. It was not included. We chose not to pay $44 and instead grabbed a bite at the airport before our flight. The shuttle service to the airport was good. The room was minimal but served our 12 hour stay.
Stayed 1 night in Feb 2024

8/10 Good

Wayne

Travelled with partner
Liked: Staff & service
Stayed one night because it was near the airport. It is a basic hotel, clean and with shuttle service.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good food, airport transport, hiking trails nearby
Stayed 1 night in Mar 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable accommodation near airport with a free shuttle bus service
Stayed 1 night in Feb 2024

10/10 Excellent

Donald Gordon, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, great food, airport shuttle 24/7
Stayed 3 nights in Feb 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a good shuttle service to and from the hotel. Staff where helpful and it had a gym that I used. Would stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, great breakfast, great restaurant, airport shuttle, 24/7

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while traveling. The shuttle service to airport great. Food in restaurant very good, but no other restaurants nearby. Could hear people in next unit at times
Stayed 1 night in Feb 2024

8/10 Good

clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately far away from mid city areas. The location perfect close to airport, however, with shuttle service available. We loved the Happy hour and dining options. We also appreciated that desk service permitted cancelation without penalty.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sharolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Airport Shuttle
Great location close to the airport and it has a FREE shuttle which is such a great bonus
Stayed 1 night in Feb 2024

8/10 Good

Mui Fah

Stayed 1 night in Feb 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much for taking care of us after the trauma of missing our flight. Staff were so kind and helpful and the courtesy bus was a godsend. Thank you so much to Athena in the restaurant for helping us plan our extra day in Melbourne and for you friendliness!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed after a long flight
Stayed 1 night in Feb 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the friendly staff and free airport shuttle from the airport to accommodation and return. Thank you
Stayed 1 night in Feb 2024

6/10 Okay

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a wonderful driver for the shuttle bus.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I really appreciated they have laundry machines
Stayed 1 night in Feb 2024

6/10 Okay

Theresa

Liked: Staff & service
Needs tlc in the rooms, more maintenance painting, pool chairs pool cleaning
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Diana Anderson and Ray

Travelled with family and small children
We were very pleasantly surprised about the pool grounds and playground
Stayed 1 night in Feb 2024

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stop over before heading into downtown Melbourne. Excellent food at the restaurant.
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often before we fly out on a holiday. Airport transport and being able to leave your car at the motel is very convenient. Rooms are basic for the price; they used to be reasonably priced due to the age of the rooms. Good for one night. Beds are comfy and rooms are clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Best Western.
A welcome break for a weary traveller. Had such a great visit, sorry it was only one night. That bed is the best hotel bed I've slept in for many a day. The dinner and breakfast buffet were beautifully presented and tasty. Bouquets to the lovely, friendly breakfast host.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, great staff excellent restaurant
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older property in a residential area with an excellent restaurant. Well maintained with friendly staff. Very good value. Would definitely stay again
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and had everything you needed; staff were helpful and friendly. However, the bed was terrible, the provided alarm clock and tv did not work. Place was really noisy, paperthin walls.
Stayed 1 night in Feb 2024

10/10 Excellent

Nelson, West Covina

Liked: Cleanliness, staff & service, property conditions & facilities
I just had an overnight stay but everyone from the shuttle drivers, to the desk clerk to the cleanliness and convenience of the facility to the airport made it a 5 star hotel for me. The facility itself is nothing fancy, but it is very well maintained and had a surprising nice onsite restaurant that served a good variety of entrees. The pasta dish i had was actually quite good.
Stayed 1 night in Feb 2024

8/10 Good

shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room but clean and quiet. Fridge was off at the mains and didnt notice at first so milk was luke warm as it took forever to maintain a cool temperature . Breakfast was excellent . Staff friendly and helpful . Good airport transfer.would use again
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Great stay - easy communications and pick up from the airport. Quick check in and good size room for a family. Would happily stay again.
Stayed 1 night in Jan 2024

8/10 Good

Stephen, Annandale

Travelled with group
What a surprise to find such an excellent restaurant in a Best Western! I had a superb rack of lamb, not expensive. Otherwise, this BW lived up to the usual good standards in terms of rooms etc. Staff were very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Stayed 1 night in Jan 2024