Verified review
2/10 Terrible
Allison
Sep 21, 2026
If I could give 0 stars that would be my rating!! We booked a double king suite for one night through expedia and when we went to check in. We found out they gave away our non refundable room and the staff changed our room not once but 3 times! On the 3rd change they downgraded our room! When confronted about it they said we either except the down graded room and a reimbursement due to room adjustment or we contact expedia and get a refund and find another place to stay as all the king size beds were taken! After 1 1/2 hours we accepted the downgrade as it was 9pm at night and funds were limited. When we got to our room the heater didn't work so it was cold and half the lights didnt work. Then of course when we went to check out in the morning the owner called the front staff and said they wouldn't issue a refund due to 3rd party booking even tho we were told by management the night before that we would get a price adjustment due to thier error!! The staff made the multiple room adjustment and screwed us! They messed up and management refused to own up to it!!! We also weren't the only ones this happened to as the night staff had to deal with our room adjustment error and another family at the exact same time!!!
So we got screwed twice! Once for the downgraded room and the second for not receiving a refund when agreed upon! Watch ur bookings they have no problem screwing customers over!!!!
Stayed 1 night in Sep 2026

































