Deluxe Junior Suite, 2 Single Size Beds, City View
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Reviews of Hotel Pullman ZamZam Makkah

5 out of 5
Hotel Pullman ZamZam Makkah
Abraj Al-bait., Central Area Ajyad, Makkah

Reviews

7.0

Good

Rating 10 - Excellent. 312 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 122 out of 1004 reviews" "
Rating 2 - Terrible. 165 out of 1004 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aleem

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is a big assett and the current staff goes above and beyond towards helping out with customers issues. Kudos to the reception and the Egyptian manager who provided all flexibility in ensuring the dietary issues one may have. I will certainly look forward to doing business in future and to refer others.
Stayed 3 nights in Apr 2024
Response from Mustafa SENDI on Apr 28, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Rabia, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 6 nights in Jan 2024
Response from Hotel Management on Apr 26, 2024
Dear Ms. Rabia,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

10/10 Excellent

Mohammed, jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
one of the best hotel in Makkah
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Mr. Mohammed,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.

6/10 Okay

Tabassum, London

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Definitely very close to Haram and that is the only good thing about the Hotel. The rooms are shabby and the staff are not so efficient.The reception queue is always long.on arrival at the hotel I first waited for some one to bring a trolley to me for my luggage, to be brought in but no one gave me any attention hence not only brought my luggage in but also had to bring it up to my room.I was there for a day to perform umrah and attend a Nikah ceremony of my husband’s nephew which we did hence I assume it was served the purpose.
Stayed 1 night in Apr 2024
Response from Mustafa SENDI on Apr 22, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

hanan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only the location near the Haram.
Stayed 2 nights in Apr 2024
Response from Mustafa SENDI on Apr 21, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Amir, Whitby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old facility and average food. Staff are generally slow to respond to any requests. Little surprised that it’s ranked as a five star hotel
Stayed 4 nights in Apr 2024
Response from Mustafa SENDI on Apr 20, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Henna

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Check in was terrible. Took several minutes to get checked in as it was so busy and unorganised. There were heaps of people waiting by the reception. Staff were not helpful at all. We were not even taken to our room, they just handed the key card and made us make our own way to the room along with us carrying our own luggages. I would not consider this a 5 star establishment at all. We were given no information about breakfast or Wi-Fi. Furthermore, the location and getting into the hotel required 2 lifts of which both taken roughly 20-30 mins to allow yourself back into the hotel as the clock tower is so busy. Meaning the lifts take forever and stop at every floor till you can even make it back to your hotel let alone your room. We were put on the 22nd floor which is the top when i specifically requested a low floor with a baby. An extremely unorganised and manic hotel. Was a very negative experience and did not feel 5 star whatsoever. The phone didn’t work in the room which meant there was so room service help whatsoever. Hardly any clean towels or toiletries given. Overall unhelpful staff and far too busy to be a decent business. I would give this hotel a miss.
Stayed 4 nights in Apr 2024
Response from Mustafa SENDI on Apr 17, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Summyia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good experience at all. Bathrooms was not clean when I got my room.
Stayed 5 nights in Apr 2024
Response from Mustafa SENDI on Apr 17, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

oussou

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Mustafa SENDI on Apr 16, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

oussou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use more staff for Check in
Stayed 1 night in Apr 2024
Response from Mustafa SENDI on Apr 16, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Josephine

Stayed 3 nights in Apr 2024

2/10 Terrible

Raja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont waste your money just by deceived images of the room,in really its not what are going to get make sure to bring your own extra towels and some drinking water, they don't give towels and water more the the persons in the room, in my case we lived 3 people with two towels, housekeeping staff is very rude, and not cooperative, i suggest other properties hilton, horrible and time wasting reception
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Apr 9, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Ibrahim

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Refurbishment of rooms
Stayed 6 nights in Apr 2024
Response from Mustafa SENDI on Apr 9, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Mansor

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated furniture and toilets
Stayed 1 night in Apr 2024
Response from Mustafa SENDI on Apr 8, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Musammat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2024
Response from Mustafa SENDI on Apr 6, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Abdulmajeed

Stayed 2 nights in Mar 2024
Response from Mustafa SENDI on Apr 20, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
سرعة استجابة موظفي الاستقبال للاتصال وسرعة تنفيذ الطلبات بشاشة موظفي الاستقبال وايضا لاننس جودة عمال النظافة
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 30, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

Raja

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 30, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

sana

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in couple hours ago, called twice reception for washroom cleaning, no one here yet. Very dirty and stinky wash room and bath tub clogged to the point where you can’t put your foot in, all dirty sewage water filling in. Bedcovers also not neat and clean. From the price point, they could have done better, big time disappointment.
Response from Mustafa SENDI on Mar 28, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is no longer functioning well very poor, I can’t come again to Pullman.
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 26, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Anzar

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Best location, if you want the convenience to just walk to the haram anytime you like. They follow STRICT check-in and check-out timmings, so make sure you keep that in mind and plan accordingly, otherwise you'll be tired either from travel or Umrah and they will not let you into the room.
Stayed 2 nights in Mar 2024
Response from Mustafa SENDI on Mar 25, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Hamna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is very close to Haram but the hotel is old and the fixtures in the room are broken
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 23, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Hesham

Liked: Cleanliness
Close to Haram
Stayed 1 night in Mar 2024
Response from Mustafa SENDI on Mar 20, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

saeed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big Ed’s in the room
Stayed 6 nights in Mar 2024
Response from Mustafa SENDI on Mar 17, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Initially the management denied the booking from Expedia, which frustrated our parents because I did the booking on behalf of them. Even though They had the booking reference and all the required documents. Later on when I called they agreed to the booking. This behaviour was unacceptable as my parents were old and put in such an awkward situation. They should have proper managerial support system and stop harassing older pilgrims. Over all the stay was good. Best location as per my parent's observation.
Stayed 4 nights in Mar 2024
Response from Mustafa SENDI on Mar 16, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Adrees

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s difficult to locate at first
Stayed 1 night in Mar 2024
Response from Mustafa SENDI on Mar 14, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

Hassan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
Sadly they are understaffed which made most staff workers overwhelmed and not interested in keeping up with guests requests. Room service never picked up or answered theoughout our 3 night stay. The buffet was a joke as the quality of the food was fitting of a motel.
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 14, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My pet has better beds and bathroom. Terrible service, it’s a complete waste of money
Stayed 3 nights in Mar 2024
Response from Mustafa SENDI on Mar 10, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Haram
Stayed 4 nights in Mar 2024
Response from Mustafa SENDI on Mar 10, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Delwar

Liked: Cleanliness, property conditions & facilities
I think safe, but it’s expensive
Stayed 5 nights in Mar 2024
Response from Mustafa SENDI on Mar 10, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Mohammad Hosne Quamar Alam

Liked: Cleanliness, amenities
very close to haram sharif
Stayed 3 nights in Feb 2024
Response from Mustafa SENDI on Mar 7, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location, close to haram, in shopping mall
Stayed 3 nights in Feb 2024
Response from Mustafa SENDI on Mar 3, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Anza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very convenient like a resort to find in the building.
Stayed 4 nights in Feb 2024
Response from Mustafa SENDI on Mar 3, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Hiba, Dubai

Travelled with group
Liked: Cleanliness, staff & service
The service personnel were amazing. Rooms service always helpful, food was very generous in terms of portions and was always delicious.
Stayed 2 nights in Dec 2023
Response from Mustafa SENDI on Feb 28, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Mahsinul

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good
Stayed 1 night in Feb 2024
Response from Mustafa SENDI on Feb 24, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

Sultan, Staten Island

Travelled with family
Disliked: Amenities
Property near Haram which is good but access not clear. No signage on main roads. Friendly staff. Inadequate number of staff at front desk. No brief about the elevators banks network. Map required. Number of Elevators is inadequate to the huge number of gusts attending at least 6 hotels in same complex.
Stayed 1 night in Feb 2024
Response from Mustafa SENDI on Feb 24, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Ali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and the house keeping is bad
Stayed 5 nights in Feb 2024
Response from Mustafa SENDI on Feb 22, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

4/10 Poor

SHUMON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room # 2428 (Presidential Suite) Smelly toilet, no USB to charge Smart phone, very old furniture, uncomfortable mattress, dirty carpet. Free water bottle, good breakfast.
Stayed 2 nights in Feb 2024
Response from Mustafa SENDI on Feb 22, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Enas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mustafa SENDI on Feb 22, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

MOHAMMAD, Wheatley Heights

Stayed 2 nights in Feb 2024
Response from Mustafa SENDI on Mar 21, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Farzana

Liked: Property conditions & facilities
Disliked: Staff & service
On arrival, our rooms weren’t ready, we meant to have quad room but was given 2 beds, 2 beds were added but that was after asking twice. We only had one room key for 4 so I had chase this again the following day! One of the days asked the floor cleaners to clean the room but they didn’t do it, so had to ring house keeping to sort this… breakfast was average, same breakfast each day no variety! I was disappointed with Pullman, i stayed with Swiss Makerem during Hajj last year and that was much better. Next time I come for Umrah; don’t think I will book Pullman, not up to scratch compared to the other hotels nearby.
Stayed 6 nights in Feb 2024
Response from Mustafa SENDI on Feb 20, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Douha

Stayed 5 nights in Feb 2024
Response from Mustafa SENDI on Mar 21, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

MOUSTAFA

Most of the stuff in the room isn’t working properly
Stayed 4 nights in Feb 2024
Response from Mustafa SENDI on Feb 19, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Sultan Alam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024
Response from Mustafa SENDI on Feb 19, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mustafa SENDI on Feb 19, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

10/10 Excellent

Imtiaz

Stayed 2 nights in Feb 2024
Response from Mustafa SENDI on Mar 21, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

2/10 Terrible

Mohammed Selim

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mustafa SENDI on Feb 19, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

Muhammad Sardar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is always a room for improvement
Stayed 2 nights in Jan 2024
Response from Mustafa SENDI on Feb 17, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

6/10 Okay

Douha

Travelled with partner
Liked: Staff & service
The hotel needs to be renovated and upgraded. Bathroom wasn’t so clean. The room smelt like cigarettes
Stayed 1 night in Feb 2024
Response from Mustafa SENDI on Feb 17, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger

8/10 Good

GUL REHMAN

Liked: Cleanliness, property conditions & facilities
Customer service need some improvement
Stayed 5 nights in Feb 2024
Response from Mustafa SENDI on Feb 13, 2024
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger