Hotel Pullman ZamZam Makkah

5.0 star property
Luxury hotel connected to a shopping center in Al Hajlah with 2 restaurants

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel Pullman ZamZam Makkah

Photo gallery for Hotel Pullman ZamZam Makkah

Deluxe Junior Suite, 2 Single Size Beds, City View
Exterior
Eco-friendly toiletries, hair dryer, bathrobes, towels
Exterior
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hotel Pullman ZamZam Makkah

7.0

Good

Popular amenities

  • Breakfast available
  • Free WiFi
  • Parking available
  • Housekeeping
  • Room service
  • Restaurant

Explore the area

Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Popular Locationالطازج1 min walk
  • Popular Locationمطعم الطازج - شركة مكة1 min walk
  • Popular LocationKing Fahad Gate4 min walk
  • Popular LocationWell of Zamzam5 min walk
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Room options

Classic Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, City View

  • 753 sq ft
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 753 sq ft
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 753 sq ft
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Room, 2 Single Size Beds, Partial Kaaba View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 592 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 2 Single Size Beds, Haram View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 3 Single Size Beds, Haram View

  • Sleeps 4
  • 3 Twin Beds

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Twin Beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

Classic Accessible, 2 Single Size Beds, City View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

Classic Room, 2 Single Size Beds, City View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 484 sq ft
  • Sleeps 6
  • 2 Twin Beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 4 Single Size Beds, City View

  • 398 sq ft
  • Sleeps 4
  • 4 Twin Beds

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

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About the area

Makkah

Located in Al Hajlah neighborhood, Hotel Pullman ZamZam Makkah is connected to a shopping center. Notable landmarks in the area include Great Mosque of Mecca and Kaaba.

What's nearby

  • King Fahad Gate - 4 min walk
  • Well of Zamzam - 5 min walk
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk
  • Abraj Al Bait Towers - 6 min walk

Getting around

  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • Swiss Express - 1 min walk
  • مطعم الطيبات انتركونتيننتال - 1 min walk
  • Almsharf Lounge - 1 min walk
  • رافلز كريميري - 1 min walk
  • الطازج - 1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury eco-certified hotel located in Al Hajlah
Great Mosque of Mecca and Kaaba are located near Hotel Pullman ZamZam Makkah, which provides a shopping mall on site, a coffee shop/cafe, and a library. Enjoy international cuisine and more at the two onsite restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and conference space.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Meeting rooms, ATM/banking services, and an elevator
  • Laundry services, a 24-hour front desk, and a porter/bellhop
  • Guest reviews say good things about the location
Room features
All 1315 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 32-inch flat-screen TVs with premium channels
  • Separate sitting areas, separate dining areas, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping mall

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
During Ramadan, March 10-April 9, 2024, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Renovations and closures

The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

Frequently asked questions

Is Hotel Pullman ZamZam Makkah pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Pullman ZamZam Makkah?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on Apr 10, 2024 start from CA $235.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Pullman ZamZam Makkah?

Valet parking is available for SAR 400 per day.

What time is check-in at Hotel Pullman ZamZam Makkah?

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM. Early check-in is available for a fee of SAR 400 (subject to availability).

What time is check-out at Hotel Pullman ZamZam Makkah?

Check-out is at noon. Late check-out is available for SAR 400 (subject to availability).

Where is Hotel Pullman ZamZam Makkah located?

Located in Al Hajlah, this luxury hotel is within a 10-minute walk of King Fahad Gate, Great Mosque of Mecca, and Kaaba. Well of Zamzam and Abraj Al-Bait Towers are also within 10 minutes.

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 321 out of 1006 reviews" "
Rating 8 - Good. 240 out of 1006 reviews" "
Rating 6 - Okay. 166 out of 1006 reviews" "
Rating 4 - Poor. 122 out of 1006 reviews" "
Rating 2 - Terrible. 157 out of 1006 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

saeed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big Ed’s in the room
Stayed 6 nights in Mar 2024

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Initially the management denied the booking from Expedia, which frustrated our parents because I did the booking on behalf of them. Even though They had the booking reference and all the required documents. Later on when I called they agreed to the booking. This behaviour was unacceptable as my parents were old and put in such an awkward situation. They should have proper managerial support system and stop harassing older pilgrims. Over all the stay was good. Best location as per my parent's observation.
Stayed 4 nights in Mar 2024

8/10 Good

Adrees

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s difficult to locate at first
Stayed 1 night in Mar 2024

4/10 Poor

Hassan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
Sadly they are understaffed which made most staff workers overwhelmed and not interested in keeping up with guests requests. Room service never picked up or answered theoughout our 3 night stay. The buffet was a joke as the quality of the food was fitting of a motel.
Stayed 3 nights in Mar 2024

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My pet has better beds and bathroom. Terrible service, it’s a complete waste of money
Stayed 3 nights in Mar 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Haram
Stayed 4 nights in Mar 2024

10/10 Excellent

Delwar

Liked: Cleanliness, property conditions & facilities
I think safe, but it’s expensive
Stayed 5 nights in Mar 2024

6/10 Okay

Mohammad Hosne Quamar Alam

Liked: Cleanliness, amenities
very close to haram sharif
Stayed 3 nights in Feb 2024

8/10 Good

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location, close to haram, in shopping mall
Stayed 3 nights in Feb 2024

10/10 Excellent

Anza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very convenient like a resort to find in the building.
Stayed 4 nights in Feb 2024

General hotel information

Reasons to Book
Property Cleanliness & Beautiful Rooms
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Address
Abraj Al-bait., Central Area Ajyad, Mecca