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Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
The room are clean, all property clean. The stuff are professional and very friendly.
Great job
Nenad
Stayed 1 night in May 2024
Response from dolores on May 23, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Rocio
May 18, 2024
Liked: Cleanliness
Rocio
Stayed 1 night in May 2024
Response from dolores on May 19, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
6/10 Okay
Karissma
Travelled with family and small children
May 11, 2024
Liked: Cleanliness, staff & service
We waited 15 mins in the check in area until someone arrived to help us
Karissma
Stayed 1 night in Apr 2024
Response from dolores on May 12, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay for the most part. I am sorry to see that you had to wait unfortunately we do work alone and have to attend to all our guests. We hope you choose to stay with us soon on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
2/10 Terrible
Sean
Business traveller
May 9, 2024
Disliked: Property conditions & facilities
What is the difference between a Bedbug and a Flea ?
Sean
Stayed 1 night in May 2024
Response from dolores on May 10, 2024
We always appreciate the feedback so we know where we can improve. However, according to our records, you did not show up for your reservation. So I'm not sure where you experienced bugs in your presence. We do not appreciate false reviews like this one and would have hoped you could have stayed in our hotel so we could have received honest feedback.
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
6/10 Okay
Brenda
May 9, 2024
Not the best stay
Brenda
Stayed 1 night in May 2024
Response from dolores on May 15, 2024
Thank you for taking the time to Write us a review. We appreciate the feedback. We are sorry to see that we did not meet your expectations but we hope we did not lose you as a customer. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Staff was great. I liked because they offered a free breakfast for the guest. Also they offered room service for lunch and dinner if you was interested.
Julian
Stayed 1 night in Apr 2024
Response from dolores on Apr 24, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are so pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
8/10 Good
Jozlyn
Apr 16, 2024
Liked: Staff & service
The smell
Jozlyn
Stayed 1 night in Apr 2024
Response from dolores on Apr 16, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay. I see you had an issue with the smell please next time let us know and we can offer deeper cleaning or deodorizer. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your standards. However, we are pleased to see management was able to help accommodate you. Stay safe and have a nice day.
Staff we're amazing, I booked a room with a Jacuzzi on Expedia, however the hotel staff didn't put it on the app that the room was not working. They ended up upgrading us to another hotel with a better Jacuzzi and didn't charge more.
Randy
Stayed 1 night in Apr 2024
Response from dolores on Apr 13, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. Thank you for being so understanding that day of the situation. And we are pleased to see everything worked out for you. Stay safe and have a great day.
10/10 Excellent
Jonathan
Mar 31, 2024
Jonathan
Stayed 1 night in Mar 2024
Response from Nubia Alcala on Apr 22, 2024
We appreciate your comments, it is a pleasure to have been of service to you.We hope to continue serving you!
Thank you for taking the time to write us a review we appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Joshua
Mar 30, 2024
Liked: Property conditions & facilities
It was nice
Joshua
Stayed 1 night in Mar 2024
Response from dolores on Mar 31, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
8/10 Good
Kimberly
Mar 28, 2024
Kimberly
Stayed 1 night in Mar 2024
Response from dolores on Apr 18, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you chose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you chose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Victor
Mar 16, 2024
Liked: Cleanliness
Victor
Stayed 1 night in Feb 2024
Response from dolores on Mar 17, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay. We hope you choose to stay with us on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Dina
Mar 7, 2024
Dina
Stayed 1 night in Mar 2024
Response from dolores on Mar 29, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Floyd
Mar 4, 2024
Floyd
Stayed 1 night in Mar 2024
Response from dolores on Mar 25, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you chose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your expectations. We are slowly making improvements to the hotel to offer a better experience for all customers. Stay safe and have a great day.
Dear Mark, We sincerely regret that you may have encountered some issues with your room. We will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please know that room integrity means a lot to us. Your feedback will be shared with the respective leadership teams for immediate improvement. Down the line, we hope you consider returning and giving us another chance to change your perceptions.
10/10 Excellent
Lorenzo
Travelled with partner
Feb 11, 2024
Liked: Cleanliness, staff & service, amenities
its needs some remodeling.
Lorenzo
Stayed 1 night in Feb 2024
Response from dolores on Feb 11, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you chose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your expectations. We look at everything we need to improve and make those improvements daily. Stay safe and have a great day.
8/10 Good
Lee
Feb 6, 2024
Lee
Stayed 1 night in Feb 2024
Response from dolores on Mar 23, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day
8/10 Good
juan
Jan 27, 2024
juan
Stayed 1 night in Jan 2024
Response from dolores on Mar 23, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day
2/10 Terrible
Makayla
Jan 22, 2024
Makayla
Stayed 1 night in Jan 2024
Response from dolores on Feb 11, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your expectations. We try every day to find areas where we can improve. Stay safe and have a great day.
10/10 Excellent
Carlos
Jan 22, 2024
Carlos
Stayed 1 night in Jan 2024
Response from dolores on Jan 24, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
I was able to stay in a handicap accessible room so close to entrance.
Maria
Stayed 2 nights in Jan 2024
Response from dolores on Feb 2, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
The room felt very comfy & with many things conveniently placed around the room.
Verified traveller
Stayed 1 night in Jan 2024
Response from dolores on Jan 19, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are so pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
2/10 Terrible
Karina, Houston
Travelled with family, Travelled with family and small children
Jan 16, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were nice. The only issue was the room had roaches and we also saw roaches in the bed. And in the restroom
Karina
Stayed 2 nights in Jan 2024
Response from dolores on Jan 19, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that you were disturbed by pests. We have pest control come spray and fumigate every month and sometimes more and housekeeping does the best to their abilities. We will keep working on it so that other guests do not experience this same issue. Stay safe and have a great day.
10/10 Excellent
Patricia
Jan 13, 2024
Liked: Cleanliness, staff & service, amenities
The mirror casing was badly damaged. The towels need to be updated.
Patricia
Stayed 1 night in Jan 2024
Response from dolores on Jan 14, 2024
Thank you for taking the time to write us review. We appreciate the feedback. Thank you for letting us know about the damage to the mirror. We will look into that and i will also look into upgrading the towels. Please stay safe and have a great day.
10/10 Excellent
Maria
Travelled with family
Jan 12, 2024
Liked: Staff & service, amenities
Maria
Stayed 1 night in Jan 2024
Response from dolores on Jan 13, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are so pleased to see that you enjoyed your stay. We hope you chose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
8/10 Good
louna
Jan 9, 2024
louna
Stayed 1 night in Jan 2024
Response from dolores on Jan 30, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Yesenia
Jan 9, 2024
Yesenia
Stayed 1 night in Jan 2024
Response from dolores on Jan 10, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
4/10 Poor
Ever
Jan 8, 2024
Ever
Stayed 1 night in Jan 2024
Response from dolores on Jan 30, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are sorry to see that we did not meet your expectations. We try and improve every day and we will keep trying. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your standards and we wish the review was more detailed. Every day we always try to improve, so we hope we did not lose you as a customer and we hope for the opportunity to serve you again. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are pleased to see that you enjoyed your stay and we hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your standards and we wish the review was more detailed. Every day we always try to improve, so we hope we did not lose you as a customer and we hope for the opportunity to serve you again. Stay safe and have a great day.
Check in is at 3pm. Got there 3:20 still has to wait 30 extra minutes because the room want ready. Smelly hotel, dirty carpet, staff is rude. They don’t want to work there. Found marihuana joints in the drawer. Dirty bathrooms. A really bad experience.
King
Stayed 2 nights in Dec 2023
Response from dolores on Feb 2, 2024
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your standards. next time, in any hotel you stay at, let the front desk know of your issues. If management was aware of your issues I'm sure they would have found ways to accommodate you in a more suitable room. Stay safe and have a great day.
10/10 Excellent
Amelia
Jan 1, 2024
Amelia
Stayed 1 night in Dec 2023
Response from dolores on Jan 24, 2024
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
6/10 Okay
Francisco
Travelled with family
Dec 28, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
La propiedad es vieja, necesita una renovación y remodelación completa. Es anticuada y desgastada. Solo por una noche está bien.
Francisco
Stayed 1 night in Dec 2023
Response from dolores on Dec 31, 2023
Thank you for taking the time to write us a review. We appreciate the feedback. We are sorry to see that we did not meet your standards. We are in the process of remodeling little by little. Stay safe and have a great day.
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.
10/10 Excellent
Lorenzo
Travelled with family
Dec 27, 2023
Lorenzo
Stayed 1 night in Dec 2023
Response from dolores on Dec 31, 2023
Thank you for taking the time to write us a review. We appreciate the feedback and we are pleased to see that you enjoyed your stay. We hope you choose to stay with us again on your next visit to Pharr Texas. Stay safe and have a great day.